Is there anyway to use your best buy credit card online before receiving it?

I know if you haven't received the card yet in the mail you can still use it in store by giving an employee your information. But is there anyway to use it online to make a purchase?

Good morning Seniorfarts, 
It's great to hear that you are either considering or have already applied and been approved for a My Best Buy credit card! It is my understanding that you would have one opportunity immediately after being approved for the credit card online to use it. Outside of this browser session, I believe you would need to wait for the arrival of the physical card. Sadly, this means if you apply and are approved in store, you would not be able to use the card online until you receive it. 
I hope this helps! Please let us know if you should have any other questions. 
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Is Best Buy credit card linked to Citibank?

    This is posted in response to one moderators comment about Best Buy credit card.
    His claim was that the Best Buy credit card was not really owned by Best Buy.  As a result, there was nothing any Best Buy employee could do to help out with complaints about their Best Buy credit card.
    The claim that Best Buy could not be responsible for the problems occurring with Citibank credit cards.  Best Buy was just the "name" on the front of the card.  The analogy called to mind is that if you are using the Best Buy Credit Card, it is just an advertising ploy.  Best Buy cards are labeled with the Best Buy name and trademarked logo as an advertising premise.  They are not linked in any way with Citicard and how Best Buy customers are treated.
    The premise is not true.  If Best Buy is not affiliated with Citibank or their cards; whey do we get "reward points" to only Best Buy if they have no involvement with Citibank?  Other cards I have allow "reward points" to be used in multiple forums. 
    The Best Buy card has culpability in the mess with Citibank and cards issued under the Best Buy name.  Best Buy retailer has culpability in this matter.  I have no idea what the legal analysis of this leads to: I am not an attorney. 
    My posts have scared the "moderators" to the point that when I pass on the help attained by other members, they have  pulled the posts; "locked the posts to read only" in mid-post.  It's creepy.  It also helps determine culpability and who is liable for the Citicard mess with Best Buy. 
    If Best Buy moderators pull posts that do not violate rules; if they restrict the use of a post to "read only while I'm typing" they are watching on a computer terminal as I write/type.  When they restrict information that might show a path of resolution for those of us stuck in a loop; they are showing that they know that Best Buy is responsible in some way for what is happening with Citibank and the Best Buy issued card.
    What can we do as consumers at Best Buy?  Write the Board of Directors; copy the letters to your local store.  And of course, take your business somewhere else.  {removed per forum guidelines}  This is a speculative comment. What if there is a relationship between Best Buy and Citibank that allows Best Buy to "capture" a portion of the fees that we have been charged by the "malfunctioning" computers?  I have no idea and there is no way in the world that I would, at this point in time, talk with an attorney.
    Sad that Best Buy moderators won't even apologize to the consumers who post on their website that there are major problems with purchasing an item at Best Buy on the Best Buy/Citicard.  They could post an appropriate link or phone number that "might" help consumers with the problems with purchases.  Sad that there is not acknowledgement of problems since Citibank took over the "Not Best Buy credit card".
    Best Buy could have a conversation about what is going on and let people know that they want our business and they will do their best by establishing a better conduit of communication and information when there are problems with "not Best Buy credit card."
    I wonder if they will pull this post?  It is only fear that moves them.  That is the key ingredient that makes something in a corporation sweat.
    We all like shopping at Best Buy.  Those reward points are great!  Some of the stores provide excellent service. 
    Now that I understand that Best Buy credit cards have no relationship to Best Buy and it is just advertising for Citibank by putting all their store information on the front of the card; I think it's on the back too; rememember, it is not the fault of Best Buy.  It is Citicards fault.  Call Citicard....good luck. 
    Best Buy does not care about their customers who use the "Not Best Buy Card".  There has to be a reason.  Why would they want customers to shop somewhere else?  Is the strategy now, "Best Buy is too good for consumers?" "Best Buy prefers that you pay cash for all purchases?" "Best Buy, we're so rich, we don't have to care about our customers! They keep coming in the front door!"  This could be a public relations nightmare for Best Buy.  That is why they don't want  consumers to talk about how their "real-life problems" originated at a Best Buy store.
    I despise how I have been treated by Citibank.  I know I post on a forum that is "owned and promoted" by Best Buy.  In the corporate world, they set the rules.  Most of us understand that corporate wins over consumer at all times in this business environment.  I'm sure they will be very happy that this is my last post regarding this matter.
    Learn what federal regulations are in place to help you.  Stop using the "Not Best Buy card".  It is our choice to use them. if you have to shop at Best Buy, use cash or another credit card that is not affialated with "Not Best Buy card".
    Sorry about the spelling errors.  This laptop was bought at Best Buy.  The hard drive was replaced by the "Geek Squad".  It was repaired, but some functions  no longer work.
    Yeeup! I went and bought another computer at Best Buy!  It was only a couple of thousands of dollars.  I went with a tower! I already have a notebook. Getting away from a laptop was expensive!
    I'll  have to ponder as to whether I will ever shop at Best Buy again.  It is due to the reactions of the moderators; the finger pointing from Citibank and Best Buy and most of all; a lot of my money has been emptied out of my bank account since Citi took over my "Not Best Buy card". 
    I am not an attorney.  I did graduate from college and there is a wonderful member on this forum who has helped me out with the system.
    Cheers! I hope this post isnt' pullled since it is designed to mitigate frustration among members of the "Not Best Buy card"

    Hello AlwaysWondering-
    It certainly sounds as if you have had a bad experience with Citibank regarding your Best Buy credit card, enough so that you’ve chosen to join our community to speak to that dissatisfaction.
    When it comes to the Best Buy credit card, the information that you have been given to this point is correct.  While the Best Buy logo is on the credit card, Citibank does providing the financing for the card and as such, we have no access to your account, nor any ability to make changes to it.  However, this does not mean that we cannot attempt to help our customers with concerns that come up with Citibank.  In fact, we welcome feedback about our third party partners regarding the service that they are providing to our customers and when possible, we will try to work as an advocate for the customer with that partner.  In the end, any final decision regarding your credit card account is at the sole discretion of Citibank.
    Everyone that joins our forums does so with the understanding that they must abide by our Terms and Conditions, as well as the Community and Forum Guidelines. 
    As part of those guidelines Best Buy® retains the right to remove and edit content and to limit and/or ban users' access to the Forum.  Best Buy® retains the right, at its sole discretion, to limit users' access to the Forum and to remove material, in Best Buy's sole judgment, that does not comply with the Usage Guidelines or Terms and Conditions or that is otherwise inappropriate for the Forum, harmful, objectionable, or inaccurate. 
    Moderators may take any action they deem necessary in their own judgment to enforce the Usage Guidelines and Terms and Conditions, and, in general, to address content that can detract from the experience of other users or the purpose of the Forum. Such actions may include editing, moving, or deleting material and banning individual users.
    This can include blocking further replies to posts that have already been provided a resolution or removing replies from an older post that no longer needs additional commentary.  In general, we would rather not take this route and welcome the input of our users in a timely manner and by keeping the discussion relevant by staying on the topic when posting.
    If you have a customer service issue regarding Citibank or any other aspect of your interactions with Best Buy we would urge you to create a post regarding that interaction and we would be glad to see if we can help you.  Otherwise, we encourage you to follow the Community Guidelines as posted and see what you can provide other users on our forums to assist them in resolving their concerns.
    Sincerely,
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • BEST BUY CREDIT CARD DEBT PROTECTION SCAM!! BEWARE

    I, like several other BB account holders that have written regarding this same exact issue, have been scammed by the debt protection service - for over $1000.
    Upon signing up the the best buy card, I was somehow enrolled in the debt protection service. I certainly did not sign on for this service with any knowledge of doing so, and wasn't "asked" by a rep if I wanted the service.
    Very long story short, I had been charged for this service without my knowledge, to the point where I now have paid over $1000 for it. As others have pointed out, I am to blame for not being more diligent in regards to analyzing my electronic statements - but for my extremely busy lifestyle, that is the purpose of auto-pay. I know what my payment is supposed to be, and I trust that is what I will be paying.
    Once I realized that I had been charged for this service every billing cycle - I began calling Best Buy regarding this issue. My experience was identical to others who have experienced this debt protection scam. They pass me on to several different departments until I am beyond frustrated and exhausted from talking with all of these people and re-explaining my story over and over. Then in the end they always say that the issue will be looked into and resolved within 30 days. I've gone through many of these 30 day cycles. At an escalated level, they conveniently pass all blame onto Citibank as the single entity that controls the debt protection - so all responsibility is ignored by Best Buy.
    I've had a horrible experience dealing with this, and despite all of the calls and promises of it being taken care of, I am nearing the end of my time with Best Buy. They are not going to work with me, and I am going to pay for this service and be done with Best Buy for good.
    I'll probably receive a scripted response from a Best Buy "Social Media Specialist" as all of these identical complaints have received - stating in the message body "Citibank, N.A. is the issuer of your My Best Buy credit card account. Due to this, we don’t have access to their accounts". Again conveniently deflecting all call for action to Citibank. And I promise that Citibank and/or Best Buy will do nothing to resolve, or even try and help.
    You can say that I'm at fault and have to deal with the consequenses of unknowingly signing up for this service and not analyzing my statements more thoroughly - BUT isn't it interesting that so many others have had this same exact problem with Best Buy Debt Protection? Is it all just a coincidence - and are we all just ignorant people who can't manage their accounts? I believe this Debt Protection is set up in a way to do exactly what it has done to me. To take money from people. Upon doing all of the electronic sign-up for the account, it's convenient to sign up for paperless statements - and if you don't watch closely, they will slip and extra charge in there for you.
    For all new account holders - or if you are considering becoming an account holder - BE CAREFUL! Once they take your money they will have no sympathy for your situation, regardless of what it is.

    Hello edgars-
    Credit cards can definitely be a double-edged sword.  While at times they allow for greater economic freedoms, they also can cause untold headaches as well.  I’m sorry to hear that in this instance, the account protection service on your Best Buy credit card is the cause.
    Depending on how long ago you applied for your Best Buy credit card, the option to opt out or in for account protection would either have been a check box on the application or a sign off on the keypad in the store.  It’s disappointing to hear that at the time you applied, this particular section was not pointed out to you to make you aware of what you were agreeing to with the card.
    As you’ve stated, while the Best Buy logo is on the card, Citibank, N.A. is the issuer of the card and we don’t have access to your account to make any changes or refunds to it.  However, it is our goal to try assisting our customers with concerns regarding the Best Buy credit card.  If you can send me a Private Message with your full name, phone number, and mailing address, I will communicate this concern to them for review.  Generally they should contact you within 3-5 business days of when I submit this information to them.   Please keep in mind that I cannot guarantee any particular outcome from that review.
    You can send me a Private Message by logging into the forum and clicking on the button across from my name on this post.
    Thanks for connecting with us, 
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Haven't received certificates for signing up for best buy credit card

    I had received an email on 2/20/14 stating that if I signed up for a best buy credit card before 3/19 and spent $500 I within 3 months, I would receive $50 in certificates. Called customer service and they can't find the promo. I received an email from randy and sent back a screen capture of the promo to the [email protected] email address. Haven't heard back from anyone.
    Can someone help resolve this matter?

    Good morning fatstooge,
    I am familiar with the promotion in-question, as we have offered it several times in the past.  To my knowledge, if you signed up for the My Best Buy™ MasterCard via the email you received and spent $500 within the first 90 days, then you should have qualified for a $50 certificate.  These bonus certificates, being the promotion is offered through Citibank, are usually added to all eligible members' accounts at once, which would take place about 2 to 3 months after the promotion ended.
    While looking through your account, I did notice that you have an open case with our Account Maintenance department.  I fully trust that they will be able to answer your questions; however, I am going to send you a private message to see if there is perhaps anything I can do to help.  You can check your private messages by logging into the forum and clicking on the yellow envelope icon located at the top of the page.
    Thank you for posting to the forum!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Unauthorized use of Best Buy gift card (Need Advice)

    I purchased a Best Buy gift card off of a craigslist seller yesterday.
    I was told the back of the card was not scratched off, so I thought it would be safe to buy.  When the seller and I met, I scratched off the back to reveal the digits.  I called to confirm the amount.  I handed him the money.
    After about half an hour later I check the Best Buy card again and the balance went down to a penny.  The card was used online.  It would seem the person that sold it to me is the one that used it, but he didn't know the number.  So I can't say for sure he used it.
    Anyways, my question:  If I file a police report, would BestBuy.com look into this even though I'm not the original owner of the card?  I still do have the physical card with me.
    The person that used the card without persmission used it online.  I called BestBuy.com to try to get them to stop the order and to put the credit back on the card, but they couldn't.

    Hello bldade128-
    It takes one bad apple to ruin the bunch. Unfortunately, not everything that is purchased online is in good faith, and I apologize that you were a victim of online fraud.
    Best Buy sees the original purchaser as the only one entitled to a refund, as long as a proof of purchase is provided, there generally is a credit issued only for the remaining balance of the gift card.
    The person, who used the gift card without your permission, could have requested a refund and because it was reported to Best Buy, we will more than likely be looking to accommodate their request.
    I encourage you to reach out to your local authorities, just like dragonkid suggested.  It’s also important to document your report with Best Buy. Please log into the forum and select the private message found after my signature, to send me the gift card serial number and contact information.  As soon as I get the information, I will compile a report of my findings so you can share with your local authorities.
    Again, I am sorry for the experience that you are going though, I hope someone is able to catch the people that participating in this type of fraud and hopefully you can find closure.
    Sincerely,
    Karina|Social Media Specialist | Best Buy® Corporate
     Private Message

  • How do I use my Best Buy gift card on BB eBay?

    Dear best_buy,
    I have been trying to order a specific Playstation 4 bundle through the Best Buy website (which allowed for in store pickup of this bundle ONLY) however, there are none available!
    So I was very excited when I found it on Best Buy eBay, but I want to know if there is a way I can apply my 2 Best Buy gift cards ($55 total value)?
    Also, upon purchasing the system from Best Buy eBay - would I be able to obtain an itemized receipt? Because I would like to purchase a 3 year extended warranty from Sony and they require an itemized receipt.
    If need be, I am willing to go into the store to process the gift cards.
    Thank you for your time,
    I look forward to hearing from you.

    Hi Skunnyss,
    It can be disappointing to find the item you’ve got your heart set on isn’t available for purchase, so it’s exciting to hear you found your PS4 console through our eBay page!
    Please know that according to our Best Buy store page (found here), PayPal is our exclusive payment partner on eBay. This means our gift cards cannot be used towards an eBay Best Buy purchase. Additionally, I’m unsure if the receipt provided at the time of purchase gives an itemized list of what is purchased. While I’d think it would, please let me know if this is not the case. I should be able to pull up your eBay order and provide you an itemized list if you end up purchasing the console with our eBay store.
    I hope this helps,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • HT204088 Is there anyway i can not have a credit card on my ipad?

    Is there anyway to not have a credit card on my ipad

    If you have a credit card in your account now, go to the payment information and select "none"
    http://support.apple.com/kb/HT1918
    If you don't yet have an iTunes Store account and you only want the free apps, take a look here:
    http://support.apple.com/kb/HT2534
    Read the steps carefully as the order in which you follow them is  critical. Note that you can do this only when creating a new Apple ID. You cannot use an existing ID. 
    You will of course not be able to get anything other than the free apps without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
    Regards.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • Best Buy Gift Card Reserve Offer FAQs

    Best Buy Gift Card Reserve Offer Registration Period 2/2/2014 – 2/15/2014 FAQs
    How does the Best Buy Gift Card Reserve Offer 2014 work?
    Reserve a $50 Best Buy gift card from 2/2/14 at 12:00:01 a.m. CT to 2/15/14 at 11:59:59 p.m. CT.
    Get it when you buy a new cell phone with 2-year agreement at a Best Buy store or Best Buy Mobile specialty store during normal store hours from 2/2/14 to 12/31/14 or at BestBuy.com from 2/2/14 at 12:00:01 a.m. CT to 12/31/14 at 11:59:59 p.m. CT.
    Where do I sign up?
    Visit Gift Card Reserve Offer by 2/15/14 CT and follow online instructions to register your e-mail address and the cell phone number or landline phone number (excluding voice-over-Internet phone numbers) you plan to activate with the purchase of a qualifying cell phone. A Mobile Phone Specialist at a Best Buy or Best Buy Mobile specialty store can also complete the registration process for you. You must be 18 or older (except AL and NE, 19 or older) to participate.
    Am I locked into anything? What is my commitment?
    There is no commitment at all. If you register by 2/15/14 CT and then activate a new cell phone with a 2-year agreement for your registered phone number at Best Buy by 12/31/14 CT, you'll receive a $50 Best Buy gift card. If you don't activate a new cell phone, the offer simply goes away at the end of the year. Offer is not valid on prior purchases (including the exchange or return of cell phones purchased before registration).
    How do I know if I successfully registered?
    You will receive a confirmation e-mail at the e-mail address provided at time of registration.
    Is there a limit to the number of phone numbers I can register?
    You may register up to 5 numbers on your family plan. Each phone number may only be registered one time for the Best Buy Gift Card Reserve Offer 2014.
    Is there a limit to the number of gift cards I may receive through Best Buy Reserve offers?
    There is a limit of one gift card per registered phone number, regardless of the number of Best Buy Gift Card Reserve Offers in which that phone number is registered. Not valid with any other offers.
    Which carriers are eligible for this offer?
    Verizon Wireless, AT&T and Sprint cell phones with a 2-year agreement are eligible.
    How will I receive my Best Buy gift card?
    Activating Your Phone In Store:
    If you plan to purchase and activate your cell phone at a Best Buy or Best Buy Mobile specialty store using your registered phone number, you will receive a $50 Best Buy gift card after handset activation during checkout. When purchasing your cell phone, the Mobile Phone Specialist will inform you of all offers for which you are eligible. To receive your $50 gift card, you must choose Best Buy $50 Gift Card Reserve Offer. The gift card may be used toward your cell phone purchase or any other future purchases in store or online with no expiration date.
    If you plan to place a Store Pickup order for your cell phone at BestBuy.com using your registered phone number, and then activate your cell phone at your selected Best Buy or Best Buy Mobile specialty store, you will receive a $50 Best Buy gift card after handset activation during checkout. To receive your $50 gift card, you must select Best Buy $50 Gift Card Reserve Offer on the Promotions & Offers page that appears near the end of the online purchase process. The gift card may be used for future purchases in store or online with no expiration date (it may not be used toward your cell phone purchase).
    If technical difficulties prevent gift card issuance during checkout, you will receive your gift card via e-mail with instructions on how to download your gift card. The gift card must be downloaded within 90 days of the date of the e-mail, or it will be forfeited; and may be used for future purchases in store and online with no expiration date (it may not be used toward your cell phone purchase).
    Activating Your Phone Online:
    If you plan to purchase and activate your cell phone at BestBuy.com using your registered phone number, you will receive an e-mail 3–5 days after handset activation with instructions on how to download your $50 Best Buy gift card. To receive your $50 gift card, you must select Best Buy $50 Gift Card Reserve Offer on the Promotions & Offers page that appears near the end of the online purchase process. The gift card must be downloadedwithin 90 days of the date of the e-mail, or it will be forfeited; and may be used for future purchases in store and online with no expiration date (it may not be used toward your cell phone purchase).
    If you plan to place an Instant Ship online order for your cell phone at a Best Buy or Best Buy Mobile specialty store using your registered phone number, your activated phone will be shipped directly to your home, and you will receive an e-mail 3–5 days after handset activation with instructions on how to download your $50 Best Buy gift card. When placing your order, the Mobile Phone Specialist will inform you of all offers for which you are eligible. To receive your $50 gift card, you must choose Best Buy $50 Gift Card Reserve Offer. The gift card must be downloaded within 90 days of the date of the e-mail, or it will be forfeited; and may be used for future purchases in store and online with no expiration date (it may not be used toward your cell phone purchase).
    How do I redeem my Best Buy gift card?
    Best Buy gift cards are subject to Best Buy Gift Card terms and conditions.
    Will my Best Buy gift card expire?
    There is no expiration date on your Best Buy gift card. However, if download instructions for your gift card are delivered via e-mail, remember that you must click on the link in the e-mail to download your Best Buy gift card within 90 days of the date of the e-mail, or the gift card will be forfeited.
    What happens if I return or exchange my cell phone?
    If you return your cell phone, for any reason, your gift card will be forfeited. If you exchange your cell phone for another cell phone, your gift card will remain valid.
    Where is this offer valid?
    This offer is valid in the 50 U.S./D.C. (excluding Puerto Rico).
    For complete details, see full Best Buy Gift Card Reserve Offer terms & conditions
    Jesus|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

    Hello SeanK_,
    Buying a new phone is an exciting time. I'm always looking forward to the time when I can upgrade to the latest and greatest model. It sounds like you've been through a difficult time upgrading yours, and I'm truly sorry for the frustration you have experienced. I would be happy to help you get this sorted out. 
    Using the e-mail you registered on the forum, I was able to locate your details along with the order. I will need to look into this further, and once I have more information I will send you a private message. To view your private messages, please make sure you are logged into the forum, and click on the envelope in the top right hand corner. 
    Thank you for posting here on the forum, and I will be in contact as soon as possible. 
    Sincerely, 
    Maria|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best buy rewards card

    Ok. I don't know where to start. But I would like to register my complain atleast some one to understand our -customer frustration. We went to best buy in harrisonburg virginia on 8 feb 2014 to buy samsung smart TV. The sales consultant was ok. We were talking abt F 7100 and F8000 and she was telling us there is not much difference except inbuilt camera and upgrading apps. But atlast my husband found one is dual core and other is 8000. Ok actually its not the issue. Bcz we were going to buy F series and we wanted to take advantage of 5% cash back, we want to make sure whats our limit since we hv nt used the card recently.We wanted to use best buy card and sales associate after trying our card said its expired and need to be applied newely. Time was close to 7.45 pm EST. Nikki the consultant did it online and at the end called citi bank and they wanted to talk to my husband after they talkd with him the rep fron citi bnk told Nikki of best buy to congratulate us bcz my husband aprcd to be platinum card holder with 6000 credit limit. We were happy and wanted to go for F 8000 and got 5 year protection plan all together around 3024 $ .Time was closer to 8.45 pm Est. Nikki was already getting restless. I dnt blame her bcz every ones nature will be the same around closing time. But when she tried to bill it .it came as the credit limit is only 750$. She tried two times and said its nt working. As we were concernd abt credit history we asked her to call citi bnk y it is like that. It took almost close to 2 hrs to resolve the issue from bnk side. We really nt happy with custmr service of citi bnk. And atlast their fault desk said SSN is keyed in wrongly from their side. But during that time Nikki was suportive and trying to redolve the issue. Manager josh was ok. Our point is my husband called citi bnk to file a complaint and he was in phone for 1 hr.After an hour they said SSN is keyed wrongly by best buy which I'm not sure. Bcz Nikki asked us to move from one side to another side secondary to key pad nt working. So I dnt know whether it could be BBY mistl. But my question is
    1.if BBy did it wrongly when my husband spoke with bnk asdociate she asked for SSN how come their dydtem did not find it.ok
    2. No matter what how the citi bnk approved it first time if SSN wrong
    I have a 21 month old baby and he was crying and got fussy after 9pm. We live in staunton and drove 45 min to harrisonburg. When we came out of BBY it was close to 10.30 pm ESt then we drove home with hungry baby. CITI bnk just said to my husband its just a mistake and they can nt help it. And its BBy mistk. My husband spend 1 hr in phone with citi bnk suprvisor after we returned. Bcz we were very frustrated and tired. My husband felt so bad that he made me and my baby to suffer. More over our son was having cold and cough which worsen the situation.citi bank is not ready to answer for our frustration, time and how difficult was it with baby. We want to know wt BBY got to say abt this. My husband went to store again this morning bcz he had some work in there. And he explained abt his call to citibnk. BBY said they really don't hv anything to do with it. Hw come? If its nt for BBY product we would nt have applied for citi bnk card. Is it nt BBY duty to protect their customers? Above all this this morning the deal is changed that is yesterday we got a sound bar which is 349 $ but with F 8000 it is 80$ . But today for F 8000 you get samsung M7 spjr 349. $ completely free which is really disappointing us and me and my husband are really thinking abt returning the product as we have only set later this week for free delivery.
    I hope atleast there shd be some one in BBY who understands our feelings, frustration and disappointment. I'm awaiting for a reply and nit just a sorry.
    1. If BBY did it erongly

    Hello Avab,
    Thank you for reaching out to us on the forum! This is certainly an odd experience to say the least. I apologize if you feel the associate somehow caused the issues you have experienced with being approved for a Best Buy credit card. It would certainly be surprising to go from believing you were approved for such a high limit, to only being allowed to purchase such a low amount. Unfortunately I do not have access to reviewing your credit card account, as Citibank and Best Buy are separate companies. That being said, we do not have any influence over Citibank’s decisions or policies.
    I would be happy to look into this by reaching out to Citibank, however, your husband would have to reach out to me directly with his name, phone number, and email address as it seems the card was opened under his name. Your husband may reach out to me by signing up on the forum and sending me a private message by clicking the link below in my signature, or by emailing [email protected] with “Attn: Tasha” in the subject line.
    If you have any questions or concerns, please let me know.
    Regards, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • I am locked out of my account and can't use my Best Buy points

    Hi,
    I am an Elite Plus customer and really upset with Best Buy as they decided to lock me out of my account due to an audit and I can't use in inspite of having $2000 in my account that I bank. I called Best Buy 3 days ago after receiving an email that my account had been updated and they decidid to do an audit and lock my account without informing me. I keep getting "check in 24hrs" message since 3 days and it doesn't let me issues certificates. I found out after calling Reward Zone that my account was updated as I was re-enrolled in the Elite Plus program. I keep getting a response from Reward Zone that corporate is auditing my account for fraudulent activity. While I appreciate that, I don't expect them to shut me off my account for more than 3 days when I need to purchased items using my $2000 worth of banked points. This is RIDICULOUS and noone from Reward Zone wants to take ownership of this issue. I just spoke to the manager named Kenya Case ID: {edited per forum guidelines} and all she did was directed me to the website and asked me to email corporate. This is complete NONSENSE and expect a professional company like Best Buy to figure out their processes and not shut out customers from their program without informing them. I am hoping that someone from the right department can pick this up and resolve this issue as I need to purchase items this weekend and am sick of seeing the "check back in 24 hrs" error.
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    Good afternoon VJ, and thank you for your patience,
    I would like to discuss your My Best Buy™ account with you, so I will be sending you a private message.  To check your private messages, please make sure you are logged into the forum and click on the yellow envelope icon located at the top of the screen.
    Warm Regards,
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

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