Is there really no way to get a refund for iTunes match?

Apple does not any support for iTunes Match and has not been able to make it work.
Why then, does Apple not issue a refund for a defective product?
Macbook Pro 2.7 with 8GB ram, 10.7.3 with iTunes 10.6.1
I have created a new music library, created a new user and then imported some my music and even did a fresh install of 10.7.3 and iTunes on another computer and tried that with part of my music. Same thing.
All fail and after numerous restarts, finally hangs on step 3. I have worked on this for days, letting it run for hours, like now 0 out of 888 items uploaded.
Support calls have no troubleshooting steps to suggest. The put me on hold and finally hang up. Case # 305222983
I have seen absolutly no troubleshooting suggestions here in Apple's support communities.
After all these years with Apple, this is the most misrable mess I have ever seen.

As I said earlier, "Support calls have no troubleshooting steps to suggest. The put me on hold and finally hang up. Case # 305222983"
"All fail and after numerous restarts, finally hangs on step 3. I have worked on this for days, letting it run for hours, like now 0 out of 888 items uploaded." I'm sorry if this description of the problem isn't clear enough and requires "mind reading" to understand.
I tried calling support several times and was on hold for most of the time.
Thank you for directing me to the discussion suggesting clearing the iTunes cache. That is a great and simple solution and seems like a great first step in troubleshooting the issue. (I wish it would work for me) I have also tried reinstalling iTunes. (As well as creating a new music library and creating a new user and importing music from the "public folder".)
Apple seems to have realized the problem and are now offering refunds. iTunes match seems like a great idea. I hope they are able to get it working eventually.

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I purchased iTunes match over a week ago and I'm still not happy with it.
There's far too many songs that are either still waiting or won't match/upload at all.
If it was a product I could return to a shop for a refund I would have taken it back by now..............wish I had never paid foor it imn the first place. I really don't see the benefit of it.
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Yup!!
Got what you deserved!
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Is there really no way to get a refund for iTunes match?

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