Is there someone can tell the status of my thinkpad T401 ?

I bought a thinkpad T401 in April 2011. But It had 3 problems in 3 month(fan, battery and Video)
Last weekend, I received a box from Lenovo and I packed my laptop then sent it back.
But now, I don't know the status of my laptop. I`m a PhD student all my work are in my laptop (data, software). I need it to work almost everyday.
I keep calling lenovo those days but everyone ask me almost the same questions and give me different answers.
Finally, I figure it out that the person Craig S at Customer Complaint Resolution Advocate can give me some information. But I call today and find he is on vacation now.
Is there someone know how to find a other way to know the status of my laptop ？
I need it !
Thank you very much
Moderator note: full name of Lenovo employee edited per Forum Rules

You should have pulled the drive before you sent it in, they will reimage it as part of the repair process. And you should always keep backups of anything that you cannot afford to lose.

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Is there someone can tell the status of my thinkpad T401 ?

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