Is this 2014 or 1960?

Question

I just want to say that it is completely ridiculous for a company that claims to be cutting edge to
have such shoddy service when it comes to certification.  Ordering an exam voucher should
not be that difficult.  I ordered one and after waiting two days, called a rep, talked to someone
named Ajith, he said it would be out in a few hours, called back in a few hours, talked with
another person who contacted some other department, and I got an email back saying that they
had already sent it out!  I then called back and asked to speak to a supervisor, the supervisor thenhad me forward the email I received to her, and then told me that they would get one sent to me in a "couple of hours".   I said "A couple hours?"  Was I speaking to Oracle or Enron?   I asked to speak with their supervisor.   So I then get someone on the line named Lynn, and she is going to "call me back"as soon as they get the voucher.   I can understand occasional problems with computers and the like,but it really stands to reason that something as simple as an exam voucher should not take more thantwo days, in fact, it should not take 24 hours. As it stands, I am again waiting . . .   

Answer 1

They say 48 hours, but if you are registering, register earlier, I finally received my
information, and am registered for the exam. 
They could really stand to improve this process, I hope someone from
management will look into this, because there is no reason why anyone
should have to spend their whole day chasing down the information they
need to take a test that they have paid in advance for.