Is this a joke? I pay for the maximum package and...

I have been complaining incessantly for 6 months about my broadband which has a speed
of circa 2002 ---
What is that powerful router for? I phone every single week -- nothing is addressed
I must say I am offended -- what are my rights under the contract as to termination.
Neighbours on LESSER CONTRACT (not gold or platimum - whatever I pay - the max) get FASTER
broadband than me -- they are also using BT.
I just can't believe it -- the biggest mistake I ever made was choosing BT they are stifling my life. I cannot
watch anything do anything - work -- ebay etc is IMPOSSIBLE.
BT completely ignore my complaints.
What is going on? How do I complain if they completely ignore complaints - other than taking legal action.

Mmmmm Just a silly example.-
Ist Class post and Second class.... One get's there quicker than the other yet they use/have the same overheads.....
And Royal Mail have to do that everyday, walking/driving etc.
With BB when it's running it's just sitting there bringing the money in. OK a bit of electricity is probably being consumed.
So I'm on the second class BB service.
I know that example wasn't within the same industry but as a BT strategy I bet introducing something along these lines (plus bringing the overseas call centres back to the UK), would be a "Vote Winner".
Anyhow I'll stop hijacking this thread and let the poor chap concentrate on getting his "Dial Up" speed problem sorted. (I do hope he has had a visit from Openreach).
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

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Sorry, why am I paying for the Large Package - got...

I will make sure to keep you updated:
I just took 3 minutes and 42 seconds to load up a webpage, to then get told there is 'limited connectivity'; it must be such hard work for BT to run Broadband and Vision at once ....
I'm not entirely sure why I am receiving the large internet package - for the purpose of using my PS3 online - as I cannot use it due to the poor connection.
Okay, so we'll do another speed test:
Wow - I'm not even sure what to say to this! I'm not even sure how I'm typing this with such a slow speed.
We'll go to another website now so we can get the 'average':
Other speeds in my area, Last updated: 11/06/2011 18:18:37, between 3.8Mbps - 20+Mbps.
Please see my story:
http://community.bt.com/t5/Bills-Call-Packages/Taken-to-the-Ombudsman-Service-My-story-with-BT/td-p/211003

Note from moderator, this thread has been moved from its original thread because it's more relevant here.
I will make sure to keep you updated:
I just took 3 minutes and 42 seconds to load up a webpage, to then get told there is 'limited connectivity'; it must be such hard work for BT to run Broadband and Vision at once ....
I'm not entirely sure why I am receiving the large internet package - for the purpose of using my PS3 online - as I cannot use it due to the poor connection.
Okay, so we'll do another speed test:
Wow - I'm not even sure what to say to this! I'm not even sure how I'm typing this with such a slow speed.
We'll go to another website now so we can get the 'average':
Other speeds in my area, Last updated: 11/06/2011 18:18:37, between 3.8Mbps - 20+Mbps.
Please see my story:
http://community.bt.com/t5/Bills-Call-Packages/Taken-to-the-Ombudsman-Service-My-story-with-BT/td-p/211003

Why did i pay for the $45 plan and now its saying i did not pick a plan

I am not sure how this happened and it is very frustrating and it needs fixed asap. what do i do to fix it??

Hi there
I’m sorry to hear that you’re experiencing some trouble with your rate plan! I can help you with that! Does your online account show that $45 was deducted from your account balance? Also, is this the first time you have chosen a rate plan with your GoPhone account? If the balance has been used but a rate plan does not appear to be active, please send me a private message by Clicking Here and include the following information:
Full name
Contact number
Cell number (for this account)
Best time to contact you
Thanks,
Charise

Can I have a blackberry and not pay for the internet service package?

Hi I am new to this and my t-mobile phone that I have broke and I am looking to upgrade to something that will help me stay a little more organized but do not want to pay for the service package that comes along with buying a blackberry from t-mobile. I know that I could get one from craigslist or ebay or something and was wondering if I could just put in my Sim card and it would have all the basic functions without the internet and emails. All i really want from the phone is the easy navigation, good organizer, easy texting and calling. Thanks for the help! - Sully
Solved!
Go to Solution.

Sully, Greetings, and welcome to the BlackBerry.com Support Forums.
Sorry, no. Without the BlackBerry Data Plan, you will get very few of the data functions of the device... voice and SMS, yes. Calendar, contacts, etc., yes. No RIM push email.
You can use the Opera Mini browser for the internet with the TCP setttings enabled, for a browser for free... just watch your billing and make certain you are not charged.
http://www.blackberryfaq.com/index.php/What_are_the_TCP_and_APN_settings%3F
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Itouch locked up on window 7 iTunes[8143:10e2b]: server error (94): This device isn't eligible for the requested build on mac 10.4

Itouch was plugged into new window machine moving from vista to window 7 and froze with itouch window showing the itune icon and usb cord photo on screen.
It will not reset with off and select button holds.
does not show up in the directory of windows vista or 7
does not show up in Mac directory or disk utiltity window
will try to go to restore on mac but I am still at 10.4.11
and i get the computer screen message:
iTunes[8143:10e2b]: server error (94): This device isn't eligible for the requested build.
and got a couple of pages of dianostic stuff when clicked on ask for details
ipod did show up in mac itunes window until it gave me the "go away" message, but the only choice it gave me was to update the ipod software
I do not need to update the os on my mac mini   I am happy with it for as long this it lasts
Any help here would be greatly appreciated
oh and when I seached this discussion data base I came across a couple of links of try this
But the link took me you I am not authorized....sigh
Any ideas???
Thanks
Barry

Thanks for your advice These apple forums have kept me up and running for years and I really appreciate the time you and others take with me.
I have followed one of your links to print cnfig in a run box and go down that path but it would not allow me to exit and restart without choosing quit On restart there was a cheer of hope from me   apple found in itunes and it showed up in the device and printer window but after 10 min or so of restore it said it is stuck in recovery and I must fix that issue first
Yeah Bite my tongue   did a second restore attemp and it syn'd to my itunes!!   I put on the old tune do you believe in magic and it is playing!!
Great Scott   Now I can give it back to my daughter to set up on her account!!
Saved Thanks so much for your time and expertise!!

Why I pay for my Individual account and Creative Cloud for the team?

Hi,
I subscribe to Creative Cloud from last year. I started a company with two other partners. I registered us for Creative Cloud Team. I asked the tech support and I was not supposed to continue paying for the individual account.
However, I continue to pay for the old account and the Individual account team ... How not to pay for my personal account?
Tanx

Hi JF-Grimard
I will cancel your personal account and refund the August & September charges as you started your Teams membership in August.
Thanks
Bev

Simple question: I want to use iCloud as a back up disk for my documents folder. How can I do this? If I cannot do this, why am I paying for access to "the cloud?"

Simple question: I want to use iCloud as a back up disk for my documents folder. How can I do this? If I cannot do this, why am I paying for access to "the cloud?"

iCloud does not provide general file storage or backup, so you cannot back up your Documents folder using it. You will need to find a third-party alternative - this page examines some options (some are free):
http://rfwilmut.net/missing3
iCloud at basic level, with 5GB is storage, is free: you only pay anything if you want to increase the storage space.

He menu button of the ipod touch (4th generation) is not working and the service center of ipod is asking us to pay for the fixation of the said item even though it's still on warranty. this is the case number 215866894. And the service center said that t

he menu button of the ipod touch (4th generation) is not working and the service center of ipod is asking us to pay for the fixation of the said item even though it's still on warranty. this is the case number 215866894. And the service center said that they don't cover that center part of the ipod so they're asking us money before they can fix it. We bought the ipod last december 8, 2010 and we brought it to the service center last april, 2011 here in the philippines. And until now they're not fixing it because they're asking us to pay half the price of the item which is 8,040 pesos..

As advised, you need to call Apple about this.
http://support.apple.com/kb/HE57
No one here works for Apple (no one who will reply, anyway) so there's nothing anyone here can do to help you with this issue.
Good luck.

HT3702 I have never ordered anything. Everything in this list. Press to edit. To purchase anything from this game. Answer "No" for the transfer of the game. It has cost me a lot of money. I did not like it and would not pay this amount. For games that

I have never ordered anything. Everything in this list.
Press to edit. To purchase anything from this game.
Answer "No" for the transfer of the game.
It has cost me a lot of money.
I did not like it and would not pay this amount. For games that are too expensive.
Billed To:
[email protected]
preethep notate
Bangkok
Bangkok 10400
THA
Order Number: MHBG76LW0Z
Receipt Date: 22/05/12
Order Total: $49.99
Billed To: American Express .... 7009
Item
Developer
Type
Unit Price
Real Football 2012, Suitcase full of coins
Report a Problem
Gameloft
In App Purchase
$49.99
Order Total:
$49.99

This is a user to user forum. Apple is not here. Apple does not read here. Apple does not post comments or answers here.
Use the Report a Problem link on the receipt to contact customer service.
Also, change the password for your Apple ID connected to this account and perhaps remove the bank card information until you have this resolved.
Manage your Apple ID -
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card which was $10.00 , $25.00 set up with TCP and he said the rest was tax. I had to pay $474.36.. my brother went to costco and did the same verizon deal he didn't have to pay anything...

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

My preorder for the song ghost stories from Coldplay wants me to pay for the album again, how can this be fixed?

Would like help, I had preorder the album ghost-stories form Coldplay. The moment it came out, iTunes sent an email, as I went to check the album it claims that I must pay for the item again, how can this be fixed?

Pre-orders are only paid for when you download them, not at the time of pre-ordering - until a pre-order is released and you download it you could cancel the pre-order.
From http://support.apple.com/kb/HT5714 :
When the pre-order item becomes available, your account will be billed for the pre-order, and the item will appear in the Purchased section of your account. If there is a billing issue that prevents us from billing your account when the item is released, you'll receive an email notifying you that the item is available. You need to click the link within the email, using a computer and the latest version of iTunes, to fulfill the pre-order

Hi all. i have adobe PS cc and i want to upgrade to PS and lightroom. How do i go about this without haveing to pay for both and paying the one combined price? thanks

hi all. i have adobe PS cc and i want to upgrade to PS and lightroom. How do i go about this without haveing to pay for both and paying the one combined price? thanks

You should talk to Adobe Support thru chat or by phone when they are available (Not usually on weekends) as they might be able to help arrange the change without any cancellation penalties.
Phone/Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Otherwise what you would normally do is first consult the following page to see what you can do on your own
Manage your membership and payments | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
and then if necessary cancel the current plan (penalties being possible) and subscribe to the new one.
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

HT4623 This really ***** that they sent out and update to the iPhone ISO6 and I can't send or receive pics! Being that its apple you would think they would know better than to send out a bad update like this! I'm paying for a service and I can even use it

This really ***** that they sent out and update to the iPhone ISO6 and I can't send or receive pics! Being that its apple you would think they would know better than to send out a bad update like this! I'm paying for a service and I can even use now!!! I'm very upset! Think about canceling my iPhone 5 order! This is terrible!

Wahhhhhhhhhh! Wahhhhhhhhhh!
Are you over your little tantrum now? Do you want help you would like to continue to act like a toddler?
If you want help, try telling us what happens when trying to send pics. Any errors?
If you want to whine... go somewhere else.

How can I upgrade my iCloud account's storage but pay for the upgrade with another Apple ID?

I want to upgrade my iCloud account so that I can back-up my iPhone, however I would like to pay for the upgrade using a different Apple ID than the Apple ID associated with my iCloud account. I can not figure out how to do this, when I hit buy after selecting my desired plan it wants be the buy the upgrade with the Apple ID my iCloud account uses. Please help!

I don't think that's possible. (If you're trying to get it on another credit card, one option would be to purchase an iTunes gift card with it and redeem it to create an iTunes store credit. Storage upgrades will first charge your iTunes store credit before charging your card.)

HT204053 my wife and i have seperate itunes accounts is there a way we can link our accounts to share songs so we dont have to pay for the same song twice?

When the first ipad came out i set it up and created an itunes account, since then she got an iphone and an ipad and everything was good. I had an android but wanted to try out the iphone. When i set it up ut jumpled all of our contacts, apps, and everythin. it was a mess.
Since, i purchased and ipad 2 and an iphone and to keep our stuff from combing i used a different computer and created an new apple ID for myself so our info wouldnt combine, I was wondering if i did the right thing or if i should have went about it a different way. I was going to see if there was a way when she purchased a song i could get it. I dont want to pay for the same song twice and only want to share songs. If i cant do this can i copy her library and paste it into my itunes??
Any help wouldl be greatly apprecieated we both have icloud set up but i cant figure out the best solution.

Welcome to the world of digital media. Your can't really transfer it. I don't know what the rules are about transferring to your spouse but I do know that in some cases when you die, your heirs cannot inherit your digital media. This is why there is still an advantage to buying the CD since the usage rights belong to whomever holds the physical media.
A possible workaround is to burn the songs to a music CD with yout account (tracks only without song titles) and then having your wife upload it as a regular music CD onto her account. It's been a while since i've done this so I'm not sure if it would work now.
Please note that I'm not advocating copyright and/or TOS violations. I'm only suggesting ways to copy music for your own personal use which has traditonally been permitted. I only did this because I wanted to convert iTunes songs to mp3 files so I could burn them onto a data CD for use in my car. It would make sense that since married couples are a joint entity, this would be personal use.
Also, I'm not a lawyer so don't take this as legal advice.

Is this a joke? I pay for the maximum package and...

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