Is this genuine ? Account detail query iTunes...

Hi ! I tried to buy some music from my shopping cart (iTunes UK) but on logging in got a message saying "my account info" had changed and I was asked to click Billing Info.
Then a window pops up in iTunes asking me to re -enter my card details.
As I have not changed any of my account info, does anyone know why I am being asked again for my card details, and is this a genuine iTunes request ?
I emailed iTunes support but had no response.
Anyone know anything about this ?
Thanks, Venkat

Use the standard way to get to your account information and give it a check. Maybe re-enter your info there.
Don't know about the pop-up, but I usually avoid things like that and proceed directly to my account to deal with these things.

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Can anyone provide me with PL/SQL query to extract AR Customers, Account details all outstanding balances as of date, PLEASE...
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Validating account details for itunes/app store????

Im not sure if this is the correct post to put in here but there are so many to choose from!!
I updated a few apps from my iphone under app store app. It asked me for my password like always but kept saying apple id not available. my apple id is my email addy i have recently changed my email password though so assumed it was because of this!???
I came into apple website and changed my password and then tried update of apps via my iphone again. the new password was fine but then it asked me to validate my account details eg address and card details. is this normal??????
sorry im not great with technology and dont really understand it all!!!
many thanks just need some reassurance!!
claire

Thanks for the help.
I just spoke with an apple rep and they walked me through a ton of stuff.
Ended up restarting a couple times they had me move the file "com.apple.appstore.plist" from Library/Preferences to my desktop and restart.
Then, logging in worked.
Thanks again!
Tommy

HT1918 I purchased Iphone in London. Then i shifted to India after 1 yr and now i want to change the account info. But when i tried to change the credit card details in itunes, i get an error message that this card is not valid in UK.

I purchased iphone in London one year back. Then i shifted to India recently. Now when i want to change my credit card detail in itunes, i get an error message that This card is not valid in UK. But i am no more in UK now. In the same page i edited my address but itunes does not change that details showing the above error message.

So you are trying to change the account from India to the Uk right...? Cause it wont accept UK card if you're trying to keep it for India...

HT1491 Billing & accounts details are complete but still I can't able to buy apps, App Store told me to contact iTunes support to complete this purchasses

Dear,
I have complete billing & accounts details.
Card working fine on all other ecommerce websites.
But whenever I use the same card in my App Store to buy some app, it told me to contact iTunes support to complete this transaction.

These are user-to-user forums, you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I can log into my iTunes account but can not access my account details, what's wrong?

I'm starting a new discussion here even though there is really nothing new to add to this discussion:
https://discussions.apple.com/thread/3572699?start=0&tstart=0
I can sign in to iTunes with my apple ID no problem. However when I click account from the drop down menu (by my ID in the right hand corner of the iTunes screen) I get a sign in window in which my ID is filled in but it wants my password which I duly fill in . At this point the window just keeps coming back up for me to fill in. If I fill my password in wrongly I get red text telling me so.
So basically I can't view my account details even though I'm clearly logged in. I'm increasingly worried because If I can't access my iTunes account data how do I know my credit card is not being used by someone else?
I'm guessing it's a problem specific to my machine (MBP running up to date Lion) I'm wondering if it could be connected to the safari cookie problem that affects other issues with pop up windows as documented (and solved) here:
https://discussions.apple.com/thread/3502463?start=45&tstart=0
Only I don't have that problem any more!
Help would be very much appreciated.

Problem solved!
I started to suspect that the problem was with my computer rather than the apple servers.
Reparing disc permissions from Disc Utility seemed like an obvious thing to try but I thought I had done this without it working. However on OSX daily I read..."In mac OSX Lion repairing permissions from the Disk Utility app doesn’t repair the users file permissions"! Hmm nice one Apple- reparing permissions does not repair permissions! It seems that you have to use disc utility from recovery mode.
I then followed these instructions on OSX daily (dot com)
Repairing a Mac Boot Disk with Disk Utility & OS X Lion
Reboot the Mac and hold down Command+R (To boot into recovery)
Select “Recovery HD” at the boot menu
At the Mac OS X Utilities screen, select “Disk Utility”
Select the boot volume or partition from the left menu and click on the “Repair” tab
Repair Disk is now possible, click on “Repair Disk” to repair the boot volume
Now verify disk permissions and repair them
This solved the problem for me
Hope it helps......
Am I allowed to award myself a greenie? Well I'm going to anyway because it was a pile of work getting to the bottom of this and I hope it helps others.

Removing Credit Card Details from itunes account

I tried to use a prepaid credit card to make a purchase but i didn't have enough on the card to complete the purchase now i can't update anything because it keeps asking me for those useless credit card details, how do I remove them from my itunes account?

Hi,
See this Discussion for Details:
https://discussions.apple.com/message/15345745#15345745
Cheers,

HT2534 If I've downloaded iTunes on my new iPad but has some else's I'd on it how do I change it to my account details? So I can down load apps ect.?

I've downloaded iTunes on my new iPad but some one else's details come up when I try to download apps. How do I change it to my account details in Oder to download?

Do you sync with iTunes? If you do, you should be able to sync the iPad to iTunes in order to get the apps onto the iPad. If you have never synced the old iPad with iTunes, this will become just a little more complicated - if you want to use iTunes to transfer the apps.
Plus you can download them again as long as you use the same Apple ID that you bought the apps with. This explains downloading past purchases.
http://support.apple.com/kb/HT2519
And no - they do not automatically appear or download on the new iPad. And you do not have to turn the old iPad off.

Cant view itunes account details or make purchase with iphone

Hi. I can log in to my itunes store account with my iphone 3gs. However, when i try to access account details or make a purchase i am prompted for my password again. When I enter this (correctly) I just get re-prompted immediately. I'm stuck in a loop with this

Hi matt1168,
That definitely sounds frustrating. In my experience, the steps that follow should resolve this issue: First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If the above did not resolve your issue, refer to the following:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
If you haven't been able to connect to the iTunes Store:
- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
- Try resetting (turning off and then on again) your Wi-Fi router
- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connections or iOS: Troubleshooting Wi-Fi networks and connections.
Thanks,
Matt M.

I received a please update email and when i click link asked me to log in and put in payment details, is this genuine

I received a please update email and when i click link asked me to log in and put in payment details, is this genuine
I have not recd any emails to my account today

SPAM.

I keep on getting asked to put account details i do but it declines the details but then when i want to download a free game i still have to put my bank details plz help me been like this for around 8 months : please help

I keep on getting asked to put account details i do but it declines the details but then when i want to download a free game i still have to put my bank details plz help me been like this for around 8 months :< please help

Hi.
I'm not sure of it's still possible to choose 'None' under payment method. Besides, I'm sure you would like to be able to buy paid Apps as well.
Try edit your payment information from a PC/Mac instead of your phone.
Open iTunes > Choose 'iTunes Store' > Upper right corner, select your account or 'Sign in' > (When signed in) Click your account and go to 'Settings'.
Make sure your credit card qualify for use in the Apple Store.
Best regards.

Is the notification spam that my iTunes/icloud Account has been temporarily suspended until I can certify my Icloud account details?

is the notification I have recievied that my iTunes/icloud Account has been temporarily suspended until I can certify my Icloud account details in fact a hoax/spam ? Is that likely?

Simple Apple do not email you unless you initiated the reason and they use your name
Change to two step verification for ensured security
Frequently asked questions about two-step verification for Apple ID
and this
Frequently asked questions about Apple ID

I keep receiving emails about my apple account being frozen unless I verify my account details. Is this a hoax?

I keep receiving messages about my Apple account being frozen unless I verify my account details. Is this a scam?

Yes it is, it's a phishing attempt to try and get your account and payment details - iTunes accounts don't get 'frozen', and emails from Apple tend to be personalised (not 'dear customer', 'hello' etc.), and they are written in proper language. If you still have the emails then you could forward them to Apple : [email protected]
Identifying phishing emails : Identifying fraudulent "phishing" email.
Identifying emails from iTunes : Identifying legitimate emails from the iTunes Store.

I have a sync key, and have a new computer terminal, but when I enter the account details I created, it syncs nothing with my new computer. How do I fix this?

I have a sync key, and have a new computer terminal, but when I enter the account details I created, it syncs nothing with my new computer. How do I fix this? There is nothing showing up when I sync with the sync key from my old terminal.

''NexGenCN [[#question-1038230|said]]''
<blockquote>
I recently had to do a wipe on my laptop. I saved the sync key but there was no mention of a sync account prior to doing the wipe. I saved the key and when I did the wipe it asked me to make an account, which I had not done, but now I am seeing no where to put in a sync key code. did they make them unusable now or something?
</blockquote>
You are probably trying to use old Sync with Firefox newer than version 29,
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Apply your sync key code, then update that installation to current Firefox,
then migrate to new Sync:
https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync

HT5616 I have multiple phones and iPads and all are linked to one iCloud account and one iTunes Account. I want to keep the same iTunes Account so I can share music, etc., however, I want each device to have its own iCloud account. How do I do this?

I have multiple phones and iPads and all are linked to one iCloud account and one iTunes Account. I want to keep the same iTunes Account so I can share music, etc., however, I want each device to have its own iCloud account. Any help on how I can I do this?

You'll need to create an Apple ID for each device. Use the new Apple ID for FaceTime, iMessage and iCloud on the device. Use the original Apple ID for Settings>iTunes & App Store.

Is this genuine ? Account detail query iTunes...

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