*** IS THIS NOISE! MacBook Pro Retina 2012

Ok after many attempts to get this noise captured on video. I finally have it. ITS EXTREAMLY FAINT but you can hear it if you listen its a tink sound. Anyway it annoys the F**K out of me and has been there since I got it. So for the life of me I can't fix it. PLEASE HELP!
VIDEO: http://www.youtube.com/watch?v=QbuRquLTU4I
happens a couple times around 0:29 aswell

Hey hulky,
Thanks for the question. I understand that you are experiencing issues with your MacBook Pro freezing while using some applications. The following resource may provide a solution:
OS X Yosemite: If an app freezes or quits unexpectedly
http://support.apple.com/kb/PH18751
Thanks,
Matt M.

Similar Messages

Connecting 4k monitor to Macbook Pro retina 2012 mid

I tried to connect to Macbook Pro retina 2012 mid 15 inch 2.7GHZ model. Initially I connected using HDMI to 3840x2160 at 30 hz. I casually changed the resolution to 1080 p from scaled option. Now I no more get the option of scaling to 4k. I am unsure what is the issue over it. When I log into my windows. I am able to log in with my original 4k resolution in 30 HZ. Any guidance would be really great.
2) I read a few forums regarding 4k with 60hz external monitor connection for macbook pro retina 2012 mid. But I couldn't get a clear solution whether it is possible or not. Would be great if someone can show lights on this too.

jcannizzo wrote:
1- does Apple ever do exchanges for newly released products? I bought my MacBook in jan they came out with new in mar.
If you purchased the product from Apple, not a third party, you have 14 days from the date of purchase to return it for a refund or exchange. You are well past that.
2- if and when Apple comes out with a 4k or 5k thunderbolt display, will it be backwards compatible with my MacBook sich that I can't get the resolutions and 60mhz?
I do not have an answer to that and the Terms of Use for these forums discourages from speculating what Apple may or may not do in the future. Having said that, from a practical business standpoint, backwards compatibility would be a sensible approach. It has been done so in many areas in the past.
Ciao.

Mountain Lion FREE update for MacBook Pro Retina 2012

Hello, looking for an honest support.. I bought my Macbook Pro Retina 2012 on this 15 July 2012 from Apple's authorised premium reseller of Bangladesh (Executive Machines Ltd.).. I just knew & saw yesterday that Mountain Lion was published & it is FREE for the buyers who bought the new qualifying machine (as my one is!).. so I just followed the apple.com eligible link and provided my details (address of my current residence which happens to be "Bangladesh", country, city & my valid macbook pro "serial number"..).. after that received a claim reference number mentioning that the FREE redeem code will be emailed to me after checking my claim has been validated.. but after carefully going through that eligibility link I noticed that claims are not eligible for outside US/ Canada.. and now I've provided my serial number & it has been used! and moreover, I did not recieve any email notification from Apple even after 24+ hours!.. what should I do now? .. do I need to buy this Mountain Lion once again even after I am eligible for the FREE update as Apple mentioned before or I just lost my free redeem opportunity as I bought it from outside US (event though from Apple's authorised reseller!!)?? please need honest suggestion..

kurstelle wrote:
can i make a dmg file right after download? its really really long when using recovery and my ml from the regular macbook pro is not compatible with the retina and im not sure why it works well with other macs except for this one. thanks so much. having a headache now on how to make it work.
As you can only get OS X from Internet Recovery, you can't get the OS X Mountain Lion stored on the HDD and make a bootable volume with it. Also, you can't install the OS X version you have on your other Mac because the hardware of this MacBook Pro with Retina display isn't compatible with that OS X version.
In your case, reinstall OS X and see what happens. If you can't reinstall OS X, take the computer to an Apple Store because you can't do anything with that MacBook Pro now

Macbook Pro Retina 2012 shuts down when selecting Recovery HD !!

Hello guys,
I tried to reboot my macbook pro retina 2012 and I held down "Option" key while my macbook was restarting but it won't be able to access into the Disc Utility Menu.
So I really need help to get my macbook format the hard drive, reinstall OS 10.x.x ( any suggestion?). Thank you for reading my post and I look forward a good answer.

Restart the computer and hold down the COMMAND and R keys to boot from the Recovery HD. If that does not work, then you either have a defective Recovery HD or a failing hard drive.
What you can do is this:
Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer.

My Macbook Pro Retina 2012 is running very slow and gives me frequent speed problems.

So, I've noticed it happen gradually for about a year now. It started with just minor but not significant delays in opening up programs, but I didn't mind it because the computer was still fast compared to a PC, which is what I used to use before this Macbook. I got this macbook in 2012, and luckily I still have a warranty, but it'll close soon.
Right now, some problems include:
1)
2) Shutting down and turning on the computer is slow (sorry no picture on this one). When I first bought this mac, and until about a year ago, whenever I turn it on/off it would do it instantly. But now, there is a bit of a delay when turning off. The screen seems to just freeze at a certain frame, stays that way for a few seconds (longer when turning it off right after playing a game or two-- don't worry they're compatible with Mac OS), and then shuts off. And when it's frozen at that frame time, you can still see the background materials because they're only faded away. You know what I'm talking about-- Macbook turns out when turning off and then shuts down. So, much of the screen is white, but you can still see the screen prior to the shut down faded.
3) Internet is running extremely slow. When I check my speed at speedtest.net, I get around 47 mbps on bad days and 53-ish on good days (download speed)
EtreCheck results are here:
EtreCheck version: 2.1.8 (121)
Report generated March 24, 2015 at 7:13:26 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (Retina, Mid 2012) (Verified)
    MacBook Pro - model: MacBookPro10,1
    1 2.3 GHz Intel Core i7 CPU: 4-core
    8 GB RAM Not upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 411
Video Information: ℹ️
    Intel HD Graphics 4000
    NVIDIA GeForce GT 650M - VRAM: 1024 MB
        Color LCD spdisplays_2880x1800Retina
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 10:53:8
Disk Information: ℹ️
    APPLE SSD SM256E disk0 : (251 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Boot OS X (disk0s3) <not mounted> : 650 MB
        Moon Cheol (disk1) / : 249.80 GB (67.32 GB free)
            Encrypted AES-XTS Unlocked
            Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Logitech Lenovo USB Optical Mouse
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Applications/Parallels Desktop.app
    [not loaded]    com.parallels.kext.hypervisor (10.1.0 28600 - SDK 10.7) [Click for support]
    [not loaded]    com.parallels.kext.netbridge (10.1.0 28600 - SDK 10.7) [Click for support]
    [not loaded]    com.parallels.kext.usbconnect (10.1.0 28600 - SDK 10.7) [Click for support]
    [not loaded]    com.parallels.kext.vnic (10.1.0 28600 - SDK 10.7) [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.nero.HSMMonitor.plist [Click for support]
    [failed]    com.valvesoftware.steamclean.plist [Click for support]
User Login Items: ℹ️
    Steam    UNKNOWN (missing value)
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Click for support]
    Flash Player: Version: 16.0.0.235 - SDK 10.6 Outdated! Update
    QuickTime Plugin: Version: 7.7.3
    JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
    Default Browser: Version: 600 - SDK 10.10
Safari Extensions: ℹ️
    Open in Internet Explorer
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
        22%    WindowServer
         3%    quicklookd
         2%    Dock
         2%    hidd
         1%    Google Chrome
Top Processes by Memory: ℹ️
    455 MB    softwareupdated
    258 MB    Google Chrome
    151 MB    Google Chrome Helper
    137 MB    WindowServer
    77 MB    Finder
Virtual Memory Information: ℹ️
    3.39 GB    Free RAM
    3.24 GB    Active RAM
    848 MB    Inactive RAM
    1.11 GB    Wired RAM
    13.63 GB    Page-ins
    61 KB    Page-outs
Diagnostics Information: ℹ️
    Mar 24, 2015, 06:32:54 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-24-063254_[ redacted].crash
    Mar 23, 2015, 08:20:04 PM    Self test - passed
    Mar 23, 2015, 04:35:14 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-23-043514_[ redacted].crash
    Mar 22, 2015, 08:38:53 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-22-203853_[ redacted].crash
    Mar 22, 2015, 03:00:50 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-22-030050_[ redacted].crash
    Mar 21, 2015, 03:34:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-21-153412_[ redacted].crash
Resetting computer to factory conditions doesn't work, time-machine didn't work, and clearing more storage space didn't work either. I would like to get this problem fixed before my warranty runs out. Thanks for reading and any sort of help will be appreciated!

Do you know of any specific tasks or situations that cause it to perform poorly? If so, make a note of those and demonstrate them for Apple. Do NOT, under any circumstances, restart the machine. You want it at its worst when you take it in. If you try to do any of those magic resets, it may just reset things just long enough for Apple to proclaim it healthy. If Apple does that anyway, then there are plenty of opportunities to try those things later after your warranty has expired.
I wish I knew exactly when it does this, but it doesn't always happen. It sometimes does, and sometimes doesn't. I thought about this, too. But the problem is that it's really hard to catch a time or figure out what causes these symptoms to occur. I haven't taken it to Apple because I thought it'll just be a waste of time because they'll probably say that it's healthy so they don't have to put any money/effort to try and fix it...

My screen flickers in Safari MacBook Pro Retina 2012

My screen flickers in a totally random fashion and only in Safari when I am on the internet. It happens more or less on certain web pages and not very often, but it is very annoying when it does happen. My machine is a Macbook Pro Retina 15" late 2012 release. I have seen other posts on this issue dating back to 2012, however, there were not solutions submitted leaving me to believe that there is no solution or I may have missed it. People with the same problem say they have taken in their laptops to have them replaced by Apple only to find out their problem still exists, leading many to believe it's likely to be a software issue. Anyone have any ideas or answers to this issue?

Hey dhaynes3818,
Thanks for the question. I understand that you are experiencing issues with Safari on your MacBook Pro. To troubleshoot these issues, lets follow the steps in this article:
Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues - Apple Support
http://support.apple.com/en-us/HT203353
Thanks,
Matt M.

MacBook Pro Retina 2012 sudden reboots

I have a little problem with my MacBook now (Retina Mid 2012 15"). It sometimes, completely randomly, reboots, that is it stops responding, while looping the audio of about last second and then reboots. It runs on the latest version of OS X Yosemite.
The weird thing is it does not display anything like "Your computer had to restart because of a problem" and the logs do not contain a single clue of what could have caused this problem. It also does not contain any panic logs or anything. Previously it would only happen once a week, now it happen two days in a row. I tried resetting the SMC and the PRAM, but it still continues crashing.

Hello....
a couple hours ago Ive read an article, which was written,that the Macbook Pro Retina from mid 2012 till end of 2014 have a hardware problem concerning ur behavior of ur macbook. Sudden reboots,stop to responding, unable to play videos correctly and symptoms of seeing of blurry pics. Resolution of these problems require to contact apple at the applestore and make an arrangement with them to repair that hardware problem. Of course as a gesture of good will from apple. Im using a macbook pro retina mid 2012 have not these symptoms but at my next stop near an applestore i gonna check the macbook just in case.
Think that is exactly what happened to u and apple gonna fix this.
regard
geronimo

Fan like noise - Macbook Pro Retina 13 inch - late 2013 model

If I open Frontline Commando (game app) my brandnew Mackbook pro make fan like noise. (annoying and scary) Could anyone advice please?
my sys configuration:
Model - Macbook Pro Retina 13 inch - late 2013 model
RAM - 8 GB
Processor - 2.4 GHz intel core i5
OS - OS X 10.9.1

Normal during gaming use, fan noise.
A: you notice it more in a quiet room (the typical case) which is normal, all is AOK
B: fuzz and dust has caked onto the blades causing the fan hub to get off balance and make a buzzing sound.
C: fan rotor is going bad and making a whirring or buzz noise (rare).
D: Fan is spinning up due to excess heat from gaming, heavy graphics gaming (typical, all is OK)
A and D are normal
B and C are not.

Macbook Pro retina (2012) randomly shuts down, won't wake

My Macbook Pro retina display mid 2012 with OS 10.9 has been acting more and more erratically.
When I close it to sleep, it often won't wake. Space bar does nothing. Sometimes after a minute the power button will wake it. Other times one has to push the power button for over thirty seconds and then it will restart. Also when leaving it to back up to a time capsule overnight it often will try to shut itself down. I checked the power saver and automatic shut down panels and those are not set to do that.
Any ideas or do I have to take it to the genius bar?

montanarama wrote:
My Macbook Pro retina display mid 2012 with OS 10.9 has been acting more and more erratically.
When I close it to sleep, it often won't wake. Space bar does nothing. Sometimes after a minute the power button will wake it. Other times one has to push the power button for over thirty seconds and then it will restart. Also when leaving it to back up to a time capsule overnight it often will try to shut itself down. I checked the power saver and automatic shut down panels and those are not set to do that.
Any ideas or do I have to take it to the genius bar?
Yes, especially if you are still under warranty or have AC. Let Apple deal w/it.

Opening and cleaning a Macbook Pro (retina 2012)

I have had my MacBook Pro retina for more than 2 years, without cleaning the insides yet
I have used it extensively, many hours every day, and there has been periods of daily smoking
Should I just order a screwdriver set (pentalobe?), open it and clean the fans etc.?
I assume warranty is already expired.
But will opening and cleaning it be complicated or risky business? I'm good with electronics, but Apple uses small and delicate screws/parts etc.
Should I use a swab, compressed air container, or will a vacuum cleaner do? (metal/plastic head; static electricity)

Mow.gli wrote:
Should I just order a screwdriver set (pentalobe?), open it and clean the fans etc.?
I would. I open up my MBPs without fear. I suggest that you place it on a large surface with a clean towel underneath. That way you can slide it around without damage and when you drop a screw, it will tend NOT to bounce away.
I assume warranty is already expired.
Yes, unless you purchased Apple care which extends it to three years.
But will opening and cleaning it be complicated or risky business? I'm good with electronics, but Apple uses small and delicate screws/parts etc.
Should I use a swab, compressed air container, or will a vacuum cleaner do? (metal/plastic head; static electricity)
I do not consider it risky if you use patience and a little common sense. You may also need a #00 Phillips driver and possibly a Torx driver. Check the iFixit.com web site for disassembly instructions for you model and appropriate tools. That way you will have an idea what to expect. Swabs with a non-residue electronics cleaner and compressed air are good ideas. A vacuum cleaner should be used very judiciously.
Ciao.

Battery issue LoadCycle count increases without charging , MacBook Pro Retina 2012?

Hi
i have the feeling that i have a battery issue.
It looks like that the battery cells are in one region defekt.
Once i cross about 30% last charge it starts draining very fast within 10-15 Minutes the MacBook switches off.
In order to proove this i have written a small script in order monitor the battery and some other counters.
And here is realized anothe interesting topic.
The Load Cycle Count can increase even if you dont charge !!
Below you see that the LoadCycle Count increased from 373 to 374 even if i didnt charge.
Any ideas on that. Or does anyone have the same issue ?
DATE, TIME , CURRENT_CAP2 , CURRENT_AMP , CYCLECOUNT , ISCHARGING , CURRENT_LOAD , FANSPEED0 , FANSPEED1 , LOAD1M , LOAD5M , LOAD15M , BRIGHTNESS
2014-05-10, 19:01:00 , 38.80% , 2840 , 373 , No , 40% , 2160 , 2000 , 1.37 , 1.11 , 1.14 , 0.500000
2014-05-10, 19:02:00 , 37.95% , 2755 , 374 , No , 39% , 2160 , 2000 , 1.19 , 1.10 , 1.13 , 0.500000
Below you find the script which is executed vie cron ever Minute. Not highlt sufisticated but it does its jobs.
#!/bin/sh
DATE=`date "+%Y-%m-%d"`
TIME=`date "+%H:%M:%S"`
# ioreg -n AppleSmartBattery -r
#CURRENT_CAP=`/usr/sbin/ioreg -l | awk '$3~/Capacity/{c[$3]=$5}END{OFMT="%.2f%%";max=c["\"MaxCapacity\""];print(max>0? 100*c["\"CurrentCapacity\""]/max:"?")}'`
CURRENT_CAP2=`/usr/sbin/ioreg -l | grep -i capacity | tr '\n' ' | ' | awk '{printf("%.2f%%\n", $10/$5 * 100)}'`
CURRENT_AMP=`/usr/sbin/ioreg -l | grep -i capacity | tr '\n' ' | ' | awk '{printf( $10)}'`
#CycleCount=`/usr/sbin/ioreg -n AppleSmartBattery -r | grep -i CycleCount | tr '\n' ' | '`
CYCLECOUNT=`/usr/sbin/ioreg -n AppleSmartBattery -r | grep -i CycleCount | tr '\n' ' | ' | awk '{printf($3)}'`
ISCHARGING=`/usr/sbin/ioreg -n AppleSmartBattery -r | grep -i IsCharging | tr '\n' ' | ' | awk '{printf($3)}'`
CURRENT_LOAD=`pmset -g ps | sed -n 's/.*[[:blank:]]+*$.*%$.*/\1/p'`
# For fanspeed install: https://github.com/hholtmann/smcFanControl/tree/master/smc-command
FANSPEED0=`/Users/stuebi/bin/smc -l | grep F0Mn | awk '{print($3)}' ;`
FANSPEED1=`/Users/stuebi/bin/smc -l | grep F1Mn | awk '{print($3)}' ;`
LOAD1M=`uptime | awk '{ print ($10)}'`
LOAD5M=`uptime | awk '{ print ($11)}'`
LOAD15M=`uptime | awk '{ print ($12)}'`
# get brightness tool: http://dev.sabi.net/trac/dev/browser/trunk/LocationDo/brightness.c
# discussion: http://njr.sabi.net/2006/06/20/setting-display-brightness-updated-tool/
# new version: https://github.com/nriley/brightness/blob/master/brightness.c
# how to compile: http://hints.macworld.com/article.php?story=20090901021817717
# gcc -std=c99 -o brightness brightness.c -framework IOKit -framework ApplicationServices
BRIGHTNESS=`/Users/stuebi/bin/brightness -l | grep -i brightness | awk '{print($4)}'`
DEBUG=0
if [ "$DEBUG" -eq 1 ]; then
    echo DATE $DATE
    echo TIME $TIME
#echo CURRENT_CAP $CURRENT_CAP
    echo CURREN_CAP2 $CURRENT_CAP2
    echo CURRENT_AMP $CURRENT_AMP
    echo CYCLECOUNT $CYCLECOUNT
    echo ISCHARGING $ISCHARGING
    echo Current_load $CURRENT_LOAD
fi
echo $DATE, $TIME , $CURRENT_CAP2 , $CURRENT_AMP , $CYCLECOUNT , $ISCHARGING , $CURRENT_LOAD , $FANSPEED0 , $FANSPEED1 , $LOAD1M , $LOAD5M , $LOAD15M , $BRIGHTNESS

tesme33,
have you tried resetting your MacBook Pro’s System Management Controller, to see if that affects its energy consumption?
When I run
ioreg -n AppleSmartBattery -r | grep -i CycleCount
on my MacBook Pro, I get two different output lines. You might want to adjust that part of the CYCLECOUNT assignment to have
ioreg -n AppleSmartBattery -r | grep '"CycleCount"'
instead, to ensure that that returns only the intended single line.

Less than 3 hours WiFi capacity on MacBook Pro Retina 2012 acceptable?

Hi there,
I have my Macbook with 15inch-Retina display since it came out (ordered it the day after it was released) and I am not really satisfied with my battery capacity. According to MagicanPaster (app for system monitoring) I have had 56 charge cycles and the health of the battery is displayed as 97-99% (fluctuating based on load). I am using Lion MacOSX which had those battery problems, but seemed to have them resolved or at least alleviated the problem since some patch a while ago and always keep it up to date as soon as patches are released over the app store. Currently the estimate for battery life is at 50% projecting 1 hour and 22 minutes and I have a CPU load of 12%, WiFi on, Display at 75% brightness, Surfing Safari (no Flashvideo).
So, after all having used this thing for almost half a year I think of returning it to support service because having 3 hours of usual run-time on a battery is really not any different than what I remember from my previous Acer/Dell machines etc. I vaguely remember that back in the years people were proud to tell me that their Mac would last for almost a working day. So really is that all Apple is able to perform?
I remember it was better when I got it, lasting around at least 5 hours until that Lion Update came. Anyone else having similar experience? What about the chances of getting this as manufacturing malfunction under the Apple Protection Plan?
Best,
Citizen

I havent had this problem, but I dont have retina display on my 15 inch MBP. I bought mine right after Mountian Lion was released and didnt do the free upgrade for a while. After upgrading, I didnt see a difference, my mac still runs a "full work day". But i would assume your problem would be covered as "manufacturing malfunction" or something like that because it's not your fault.

Problems with keyboard backlight light on my macbook pro retina 2012

Is it a malfunction if it flickers off? Is there some kind of sensor in it sensitive to daylight?

" I've never had this problem on any of my other macbook's."
Well it's been an issue with MacBooks of all flavors and goes all the way back to the iBook G3s. Those were plastic screens so it was worse. I've also seen it on PC laptops.
I'd say thanks for the star but you gave it to yourself .

Corrosion on MacBook Pro Retina 2012 and wrong input by AppleCare Personnel

Hi all,
I own a 2012 15" rMBP, lately some black spots/corrosion appeared on the palmrest edges. Prior to this, theres no water damage at all. I gave Apple Care a call and told them about it. As I'm currently at Subic Bay, Philippines theres no AASP here. Nearest one is at Manila, or I can visit one when I'm back in my home country Malaysia. So knowing that it would take sometime before being able to send this laptop to AASP for inspection, I asked the Apple Care Personnel to give me a Case ID. When I logged on to My Support Profile Page, I saw that theres a Case with the title 'Something may have been spilled on or around the unit'. I remember that personnel telling me that she only put a note on corrosion on the right and centre part of the palmrest edges.
So with the report i found on My Support Profile, does this mean that my Apple Care will no longer be valid? Is it better to give them a call to fix up the wrong information keyed in by the Apple Care personnel?
Please Advise.
Thanks

Hate to tell you this but that corrosion is caused by body chemistry and more then likely Apple will do nothing for you.
Your body chemistry is of a pH that reacts with aluminum and is causing the corrosion. The only thing you can do is put a plastic film product on the palm rests to minimize any further damage.
Good Luck & Best Wishes.
brryanlee wrote:
I've contacted them just now, they clarified the situation.
On their side as well as what AASP will be able to see on the case is corrosion on palmrest exactly as i filed in the complain.
it only appears differently on My Support Profile.

My Macbook Pro Retina (2012) freezes at random times

Hi,
This usually happens when I have Google Chrome up, but it happens about a couple times every week. I would be on Google Chrome and click another tab only to find a blank page. Then the rest of my screen becomes unclickable, soon followed by an unresponsive cursor. At this point, I have to hard power-down by holding the power button. My computer seems perfectly fine afterward, but I'm concerned that I will lose my work if for example I'm working on an important paper or project.
Has anyone else run into this problem and found a solution? Thanks for your help!

I made a post here: https://discussions.apple.com/thread/5481839?start=2715&tstart=0#24833543

*** IS THIS NOISE! MacBook Pro Retina 2012

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