Is turning off a Home Hub a valid reason for very ...

The BT Technical people, are trying to resolve my problem of very slow broadband speeds, and part of their stated reason is that I used to turn off my Hub every time I'd logged off (I don't now!), with the automatic monitoring software detecting this as repeated faults & re-setting my profile to deliver progressively slower speeds "until it gets a stable broadband connection".
Is this true? I can find nothing in the user guides for the Home Hub 3 they've very recently sent to me, nor anywhere else on BT sites, telling users they must leave their Hub turned on 24/7.

Which "Hub instructions" would those be? BT technical people sent me a new Hub 3, which came with no paper manuals, no cd etc. When I finally tracked down Hub 3 manuals on BT.Com, none of them refer to leaving the Hub on permanently, only to leaving it on 24/7 for the first few days after BT Broadband is enabled until it "settles down". Since my connection was enabled over 2 years ago, that clearly was never the issue - nor did anyone from BT tell me to leave the Hub on 24/7 when I moved to this house! Nor is the requirement in my original Hub's manuals..
I'm just curious as to how a user is supposed to know about this "leave it on" rule, and the consequences (automatically reduced speeds) if you don't.

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