Is Unity 7.0(2) compatible with CUCM 8.6 ?

Is Unity 7.0(2) compatible with CUCM 8.6 ?
The documentation reports the compatibility with CUCM 8.5(x), but is not updated for 8.6.
Thank you

The documentation related to 8.6 may lag behind for a bit. However, if you are running or update to the latest TSP (8.4.3) on your Unity server then you're likely covered. The version of TSP is really the only compatibility factor as far as Unity/CUCM is concerned.
Hailey
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Is Presence 7.0 compatible with CUCM 8.0

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CUPS 7.x is not supported with Call Manager 8.0.
Pierre.

Is UCCX - 8.5.1.11001-35 (8.5.1 SU1) compatible with CUCM - 8.6.1.20000-1 (8.6 1a)

Hi,
I am referring the UCCX 8.5 compatibility matrix:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Per the above document, UCCX 8.5.1 SU1 is compatible with CUCM 8.6.1, it doesn't specify whether it is compatible with CUCM 8.6.1a.
Can someone shed some light, is it safe to assume that CUCM 8.6.1a is also compatible?
Thanks in advance,
inner_silence

Su's are also supported.
Here are 2 examples which will answer both your questions.
If CUCM 8.5(1)SU1 is qualified with UCCX 8.5(1), then all ES of CUCM 8.5(1)SU1 is considered qualified with UCCX 8.5(1).
If CUCM 8.5(1) is qualified with UCCX 8.5(1), then all SU of CUCM 8.5(1)SU1 is considered qualified with UCCX 8.5(1).
Hope this clarifies.
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Deploying unity connection at remote site with CUCM at central site

I am planning to deploy Unity connection at remote site while the CUCM is at central site only. Will appreciate of someone can shd some light on this, has anyone already deplyed same scenario , any specific requirements to take care of please ?
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AB,
Yes, having your Unity Connection server at a different location than your CUCM is supported.
I cannot really help you with specifc requirements as it largely depends on exactly how you intend to deploy it and what features you intend to enable. Clustering, Digital Networking, Unified Inbox, etc.. all have their own additional requirements the whole of which would not fit into a message board post.
However, specific bandwidth and latency requirements are listed in the "System Requirements for Cisco Unity Connection Release 8.X. http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
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Hi,
I am upgrading Unity Version 8.0.3 to 8.6, my current CUCM version is 8.0.2. According to following link:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/versions/IPTMtrix.html#wp1016708
I will need to upgrade CUCM to 8.6 also, please confirm if this is the case, also can I upgrade to any CUCM 8.6 version available ?
thanks
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Hi Hasrat,
That doc just refers to the "tested" version but in fact any Unity Connection
version 2.1 or later will work with any CUCM version 4.1(3)or later
So you really don't need to upgrade CUCM at this time if you don't want.
Here's the clip;
Supported Version Combinations for Cisco Unity Connection and Cisco Unified Communications Manager
Cisco Unity Connection 2.x and Later
Any version of Cisco Unity Connection 2.x or later is supported for use with any version of Cisco Unified CM 4.1(3) or later.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucsccpmtx.html
Cheers!
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"May your heart always be joyful
May your song always be sung" - Bob Dylan

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I unable to find latest Compatibility matrix for Cisco Unity Express (NME-CUE) module for integrating with CUCM 9.1.2
The URL: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html is updated with CUCM 9.0 only.
Request to share Compatibility matrix or suggest Hardware and software for my below requirement.
I am running NME-CUE 7.0.6 on 2951 ISR2 with IOS version 15.2(4)M5 and integrated with CUCM 7.1.5 using SCCP.
I am upgrading my CUCM to 9.1.2 and need suggestion on upgrading the CUE.
Also need details on Licensing for approx 100 Mailbox and 25 Voice Ports (No need of IVR Ports).
Thanks,
Chandan

Hi Chandan,
CUE 8.6.6 and later are compatible with CUCM 9.1.x;
Support for Cisco Unified Communications Manager 9.1
Cisco Unity Express 8.6.6 provides support for Cisco Unified Communications Manager 9.1.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html#pgfId-411381
Because you are moving from a pre-7.1 CUE version you will need to follow the CSL License migration process;
NoteWhen you upgrade to Cisco Unity Express Release 8.6.x from any release prior to Cisco Unity Express Release 7.1, you must replace your pre-CSL licenses with CSL licenses. You must migrate your licenses for the mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features.
Software Activation for Cisco Unity Express 7.1 and Later Versions
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/CUELicensing_book.html
Cheers!
Rob

CIPC 7.0.5 compatibility with CUCM 9.1

Hi
I'm trying to figure out if Cisco IP Communicator 7.0.5.0 is compatible with CUCM 9.1
All i can find is the "Cisco Unified Communications System Release Summary Matrix for IP Telephony" but this matrix is "turned upside down" from my question.
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/versions/IPTMtrix.html
/Tony

Hi Tony,
It may work with CUCM 9.1 but with some limited functionality as it has not been tested with CUCM 9.1. Please check the release notes of the CIPC 7.0.x version
http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/7_0/english/release/notes/CIPC70_RN.html#wp116331
Highest callmanager version listed is 8.0
Ideally you should be using version 8.6 or higher
http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/8_5/english/release_notes/CIPC_Release_Notes_8_6_chapter_00.html#CIPC_RF_S79BC94C_00
It clearly lists cucm 9.1 as supported cucm version.
HTH
Manish

Unity Connection 8.6 LDAP or CUCM Import with german special characters called "Umlaut": ä, ö, ü

Hi,
for jabber 9.1 integration i sync'ed all users at Callmanager, Presence and Unity to our LDAP (MS AD). with CUCM and Presence (both 8.6.x), it works fine, just Unity Connection sync the Users from AD, but i cannot import Users with german special characters ä, ö, ü (i.E. German Name in LDAP-su: Müller).
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thx and regards
Jacky

I located an identical defect (CSCts28455) that was closed as unreproducible. The defect references CSCtj73444 "Add support for UTF-8 password to LDAP and RADIUS/MSCHAP" which is added to 8.4.2 with the recommendation of RADIUS/MSCHAP or LDAP only for international character support. It would make sense to go to the latest in your current train (ie: 8.4.4.1.ED) and see if the issue remains. What you want to do appears to be supported.
Matthew

Unity 7 with cucm 8

Hi all experts.
Is unity 7 with domino supported with cucm 8 ?
I checked the following link and it seemed confusing
http://tools.cisco.com/ITDIT/vtgsca/VTGServlet
Kindly confirm

Hello -
I think this is a more clear document - http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html
At minimum, you may just need to update the Unity TSP (AVSkinnyTSP) to match it with CUCM - this is most often recommended to help with MWI issues.
Sincerely,
Ginger

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Hi
I have CUCM and CUC 8.6.2 running and MOC with CUCI-Lync 8.5 (with visual Voicemail) running OK with full registry configuration (see below). We are moving to Lync 2013 and want to use CUCI-Lync 9.2.
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OLD REG Configuration:
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Cisco Systems, Inc.\Unified Communications\CUCIMOC]
"RememberMe"=dword:00000001
"AutoLogin"=dword:00000001
[HKEY_CURRENT_USER\Software\Cisco Systems, Inc.\Client Services Framework\AdminData]
"TftpServer1"="1.1.1.1"
"TftpServer2"="2.2.2.2"
"TftpServer3"=""
"UseCUCMGroupForCti"="1"
"CcmcipServer1"="1.1.1.1"
"CcmcipServer2"="2.2.2.2"
"CcmcipServerValidation"="0"
"CsfStatsServer"=""
"CsfStatsCollectionEnabled"=""
"EnableNativeDirectoryProvider"="1"
"VoicemailPilotNumber"="12345"
"VoiceMailService_UseCredentialsFrom"="PHONE"
"VVM_SystemServer_0"="3.3.3.3"
"VVM_SystemServer_1"="4.4.4.4"
"VVM_SystemServer_VmwsProtocol_0"="HTTP"
"VVM_SystemServer_VmwsProtocol_1"="HTTP"
"VVM_SystemServer_VmwsPort_0"="80"
"VVM_SystemServer_VmwsPort_1"="80"
"VVM_Mailstore_Server_0"="3.3.3.3"
"VVM_Mailstore_Server_1"="4.4.4.4"
"VVM_Mailstore_ImapProtocol_0"=""
"VVM_Mailstore_ImapProtocol_1"=""
"VVM_Mailstore_ImapPort_0"="143"
"VVM_Mailstore_ImapPort_1"="143"
"VVM_Mailstore_InboxFolderName"=""
"VVM_Mailstore_EncryptedConnection"=""
"VVM_Mailstore_PollingInterval"=""
"AutomaticDeviceSelectionMode"="0"
"SSO_Enabled_CUCM"="false"
"DeviceProviderServer1"="1.1.1.1"
"DeviceProviderServer2"="2.2.2.2"
"DeviceProviderServerValidation"="0"
"DeviceProviderType"="CCMIP"

The UC Services are a CUCM 9.0 feature. In 8.x these existed within CUPS under Applications > CUPC/Jabber > CTI Gateway and Profile. Other things that frequently cause this to break: 1) deskphone not associated to your end user object; 2) primary extension not set; 3) standard cti enabled and standard ccm end users group membership missing; 4) the IP/FQDN of the CTI Gateway is not a CUCM node running CTI Manager.
Please remember to rate helpful responses and identify helpful or correct answers.

Unity 5, with CUCM 6

Is it possible to configure Unity to ask the question, 'if you want to dial an extension, dial it now',
collect the digits and forward the call the required number

Hello
You can allow any call handler in unity to allow you to dial an extension during the greeting by enabling the following option in the caller input section of the call handler. The option is listed as:
"Allow callers to dial an extension during greeting"
Here is the information on this option from the help tab:
Allow Callers to Dial an Extension During Greeting
Check this check box to allow callers to enter an extension while a greeting plays. Use in conjunction with the Lock This Key check box to allow callers to enter some extensions but not others."
Once this is enabled you can change the current greeting to say whatever you would like. Unity will match the extension with the subscribers in the db and then will transfer based on the transfer options for that subscriber.
Thank you

Unity Express 8.6.7 intgration with CUCM 10?

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The CUE talks to CM fine and pulls the 4 CTI Ports we configured on CUCM, but if you click the 'show available ports in CUCM" it immediately crashes the CUE and it reboots.
I have a case open and it may be a bug, but wanted to see if anyone here has CUE working with CUCM 10.
Thanks-

Yes, confirmed that is all correct.
The ports don't register and when you click "expand to also show available ports on cucm" the CUE crashes:
CRASH appsServices startup startup.sh System has crashed. The trace buffer information is stored in the file "atrace_save.log". You can upload the file using "copy log" command
if I enable jtapi debugs, it just says out of service:
1936: Jun 03 14:38:03.212 EDT %JTAPI-MISC-7-UNK:(P42-x.x.x.x) ReceiveThread starting up...
1937: Jun 03 14:38:03.213 EDT %JTAPI-PROTOCOL-7-UNK:(P42-x.x.x.x) received Response: com.cisco.cti.protocol.FailureResponse {
sequenceNumber = 0
result = -1932787395
description = Provider Init is not done -- Open rejected
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eventSequence = 41
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Jabber 9.6 no voicemail tab for CUC with CUCM 9 and CUC 8.6

Hi guys,
I have Jabber 9.2 and 9.6 clients with CUCM 9.1.2, CUC 8.5.1 and Cisco IM + P 9.1.1.
We've recently updated the CUCM and CUPS to Cisco IM+P. Also we have migrated from CUPC Clients to Jabber clients. The CUC server has remained as is. I was able to get the CUPC clients to get voicemail/visual voicemail but the Jabber client doesn't even display an ico for voicemail.
The service profile for all users is set correctly to point to the CUC server and there's no errors when I go to the jabber client "show connction status".
I haven't been able to find much about this issue. I have noticed that if I set the mail store the voicemail tab appears but we are not using a mail store as the voicemail repositary. Is this now required to check voicemail? If so can someone point me to the configuration guide? We have exchange 2012. Thanks very much!
-Akin

Hi every body,
I have some problems but not with all the users, is only working with 3 users and the rest of them don't work, I attached the errors that I get when I try to log in Telephony Accounts in the Jabber, I used the Jabber of one User, and from here I introduce my credentials (user and password) and I can get the voice mails (only from de 3 users that is woriking fine), but when I introduce the credentials of the other user I get the error and Can't get the voicemails.
The 127.23.0.7 is the IP address of the Cisco Unity Connection.
Please Help Me I'm stuck with this!

No ringbacktone for inbound calls with cucm 8.6

Hi,
we have this problem from many days...
we have two branches with cucm cluster(Publisher and Subscriber) at Head office and cisco untiy.The branches are connected to Head office through MPLS vpn and all the ip phones are registred to publisher located at headoffice.
our setup is like below
HO and BR2 having SIP lines and BR1 has PSTN Lines.
we implement greetings for head office and 2 branches at Headoffice Unity.
when any call comes to headoffice gateway the greetings will be played and call will be diverted to the appropriate extension.everything is fine.
But the problem is when the call comes to Branch gateway and the greetings will be played and the call gets diverted to the IP phone to which the caller dialed the extension. but the caller is not hearing the ringback tone while the extension is ringing. and the caller cannot know whether the extension is ringing or the call got disconnected.
i tried to change the " Send h225 User Information Message" in service parameters from "Use ANN for Ring Back" to H225 Info for call Progress Tone"
whenever i am changing to "H225 Info for call Progress Tone" then the branches problem getting solved but Headoffice getting the same problem.
please can anyone help............................

Hi Carlo,
Thankyou for the Response...
here is the Runn config for BR1 Connected to PSTN lines....
voice-card 0
dspfarm
dsp services dspfarm
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
h323
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
codec preference 3 g729r8
codec preference 4 g729br8
voice class h323 1
h225 timeout tcp establish 3
interface Tunnel100
description " Tunnel JED-RYD "
bandwidth 2048
ip address 10.10.0.1 255.255.255.252
tunnel source 172.31.217.202
tunnel destination 172.31.3.18
interface FastEthernet0/0
description DAMMAM Local LAN
no ip address
duplex auto
speed auto
interface FastEthernet0/0.20
description JEDDAH Local LAN
encapsulation dot1Q 20
ip address 192.168.20.5 255.255.255.0
interface FastEthernet0/0.21
description JEDDAH VOICE VLAN
encapsulation dot1Q 21
ip address 192.168.21.5 255.255.255.0
h323-gateway voip interface
h323-gateway voip bind srcaddr 192.168.21.5
interface FastEthernet0/1
ip address 172.31.217.202 255.255.255.252
duplex auto
speed auto
router eigrp 200
network 10.10.0.0 0.0.0.3
network 192.168.20.0
network 192.168.21.0
no auto-summary
router bgp 65412
no synchronization
bgp log-neighbor-changes
neighbor 172.31.217.201 remote-as 65000
no auto-summary
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 192.168.20.1
ip route 192.168.20.50 255.255.255.255 192.168.20.1
ip http server
ip http access-class 23
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
access-list 23 permit 10.10.10.0 0.0.0.7
control-plane
voice-port 0/0/0
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/0/1
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/0/2
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/0/3
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/2/0
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
connection plar 2022
shutdown
impedance complex2
description STC
voice-port 0/2/1
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
shutdown
impedance complex2
description STC
voice-port 0/3/0
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/3/1
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/3/2
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/3/3
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
sccp local FastEthernet0/0.21
sccp ccm 192.168.12.190 identifier 1 priority 1 version 5.0.1
sccp ccm 192.168.12.189 identifier 2 priority 2 version 5.0.1
sccp
sccp ccm group 1
associate ccm 1 priority 1
associate ccm 2 priority 2
associate profile 1 register CONFJEDRAW
associate profile 2 register TRNJED
associate profile 3 register MTPJED
switchover method immediate
switchback method immediate
switchback interval 15
dspfarm profile 2 transcode
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
maximum sessions 2
associate application SCCP
dspfarm profile 1 conference
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
shutdown
dspfarm profile 3 mtp
codec g729r8
maximum sessions software 250
associate application SCCP
shutdown
dial-peer voice 1 pots
dial-peer voice 1000 voip
description To CallManager - SBWPMPUB
destination-pattern [1-5]...
progress_ind progress enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.12.190
dtmf-relay h245-alphanumeric
no vad
dial-peer voice 9001 pots
description ** 02-6140294(outgoing) **
destination-pattern [^2].T
port 0/0/1
dial-peer voice 9002 pots
description ** 02-6140295(outgoing) **
destination-pattern [^2].T
port 0/0/2
dial-peer voice 9003 pots
description ** 02-6140296(outgoing) **
destination-pattern [^2].T
port 0/0/3
dial-peer voice 9004 pots
description ** 02-6140293(outgoing) **
destination-pattern [^2].T
port 0/0/0
dial-peer voice 290 pots
incoming called-number .
direct-inward-dial
dial-peer voice 9006 pots
description ** 02-6529323(local) **
destination-pattern [^0].T
port 0/3/0
dial-peer voice 9010 pots
description ** 02-6578249(local) **
destination-pattern [^0].T
port 0/3/1
dial-peer voice 9011 pots
description "to pstn service"
shutdown
destination-pattern 0.T
port 0/3/3
dial-peer voice 9009 pots
description "to pstn service"
shutdown
destination-pattern [^0].T
port 0/3/2
dial-peer voice 9005 pots
destination-pattern .T
dial-peer voice 1001 voip
description To CallManager - Subscriber
destination-pattern [1-5]...
progress_ind progress enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.12.189
dtmf-relay h245-alphanumeric
no vad
dial-peer voice 1002 voip
description " TO Unity Greetings"
destination-pattern 2050
progress_ind progress enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.12.190
dtmf-relay h245-alphanumeric
no vad
dial-peer voice 1003 voip
description " TO Unity Greetings"
destination-pattern 2050
progress_ind progress enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.12.189
dtmf-relay h245-alphanumeric
no vad

Is Viewmail for MS Outlook 8.5 compatible with CUCMBE 7.x ?

Hi,
Just having a little trouble with Viewmail 8.5, Is it compatible with CUCMBE 7.x ?
Any help would be great!
Thanks

Yes. The release notes show that Unity Connection 7 and above is supported.

Is Unity 7.0(2) compatible with CUCM 8.6 ?

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