Is Verizon actively under attack?

Minutes ago i called 1-800-837-4966 a third party seemed to be entering numbers ! It is very strange. The robo voice saying this is a wrong response several times. The line would go quiet and my key entrees were ignored.... the the verizon robo voice said one dollar is this correct? When I had not entered anything!    Verizon can you please help me? {edited for privacy}

FYI, 011 is the international dialing prefix.  Maybe the fingers bounced on 0 and 1.
Happy Snow!
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