Is Verizon OK w/ losing feature phone customers to the HTC Freestyle?

Is Verizon OK with losing customers to the HTC Freestyle?
This phone is by far the best feature phone available among all the service providers.
Does Verizon plan to compete at this level of feature phones?
Or are the customers who would buy into this level of feature phones just not important enough?

To SuzyQ:  WiFi is not the crux of my question- if WiFi becomes so important to feature phone users that carriers make it standard, then so be it.
They all look similar, yes; feature sets vary widely between them.
 -These are the competitors- features varying doesn't change the fact that customers in this market of phone will be choosing between these specific offerings
look and feel of a smartphone- sure, capabilities are less than half of what smartphones are capable of, (this sounds "handicapped" to me by your description of the Twom - advanced "looking" but no smartphone capabilities - but it has Wi-fi)
 This is not handicapped- The Kin Twom is actually handicapped.  Any phone that cannot forward text messages, delete individual text messages, download ringtones, etc. is actually handicapped.  Having a phone that does all the basics well and looks like a smartphone is not handicapped, even if you think it sounds like it...
This is what makes the Twom "like" a smartphone  - the web access!  But that's ME - and apparently, not your criteria for a "better" phone.
 -The Kin Twom has WiFi, but it lacks so many other simple things that it loses its appeal- Again, a phone that does ALL the basics and looks/feels like a smartphone is where this category is headed- Verizon is losing out by not jumping in sooner, if they plan to jump in at all...
Contrary to your assertion, I'm not sold on the Freestyle because I'm not even sold on AT&T, for many reasons (I would be sold on it if Verizon had something to compete with it).  I'm just frustrated that they've got better feature phones (Even the Pantech Laser beats all of Verizon's feature phones) hands down and it seems like Verizon isn't even trying to compete.
I'm not complaining that Ford doesn't offer an Accord (I'll help you with your analogy there) - I'm simply telling Ford that I like them, but they're losing me because their products in my price range are not compelling or competitive.  This doesn't even account for the fact that cars don't come with contracts...you follow?
And here's the best part- Since phone manufacturers aren't exclusive to carriers, all it takes is a phone call from Verizon to HTC saying something to the effect of, "We need an HTC phone to compete with your AT&T Freestyle".  HTC would then say, "Sweet- more business in the name of competition- we'll have it for you in a few months-ish..."
I'm sure Verizon would like to hear from customers that will push them to remain competitive over customers who will drink all the Kool-Aid they can mix up...
It seems you have an illogical affinity for Verizon no matter what they do- that isn't helping them or you ("...so rather than try to change Verizon's lineup, go get the phone you want from the carrier that has it...")- just calling a spade a spade...If every customer thought like this, Verizon would eventually have nothing at all to compete with...

Similar Messages

  • NEW Kin TwoM Pricing / New Feature Phones

    So, I've been checking the site compulsively for about the last two months...let me know if you think my logic on this is sound:
    This week I noticed that the Kin OneM pricing went from 19.99 to FREE- it doesn't seem to be a promotional price either because it's listed as an "Online Discount" the exact same way the Crux and Cosmos are.
    This leads me to believe two things:
    1) Possibly the best news- with so many of the feature phones moving to FREE pricing, it's not a huge assumption that new feature phone devices may soon be on the way.  (Please, please, please offer some compelling phones Verizon...)
    2) The Kin TwoM will soon see a price decrease as well- probably to the 19.99 range making it almost impossible to pass up.
    If number 1 turns out to be true, I'll be waiting a bit to see what comes out before I pull the trigger on the Kin TwoM.
    There's been recent news that Verizon will be releasing devices "later this year" (whatever that means) with the Brew OS and Opera Mini preloaded- this probably means they've got some decent feature phones coming.  I'm making that assumption based on the fact that the HTC Freestyle on AT&T has been pretty much regarded as the first device to be released like this...I'm thinking Verizon will want to compete with them at least at the beginning of a new standard of feature phones.
    But, if it turns out that they again bring a line-up that only gets the teens excited, count me in for the Kin TwoM.
    I'd prefer not to have to walk around the office with the same phone my boss's 15 year old daughter has...now there's an interesting water cooler chat: 
    "Bergman, nice phone...my tween daughter loves that thing..."

    Somehow i feel the Kin phones won't be for sale for much longer. For those that need a basic phone with touch interface, there's other options which have a clearer interface. Including the Costco special Samsung SCH-u370. It's a Samsung u820/Reality that doesn't require data. No free wi-fi, but overall it's a much better phone. More ... finished, than the Kin phones. The Kins to me feels like a Windows Phone beta in comparison.
    I do love how the tiles are laid out on the home screen better on the Kins than WP7 phones, there's no empty space above or to the right. And i love the favorites contacts screen of the Kins. WP7 phones though feels much sleeker and better zune like controls. And since you can load apps on WP7 your browser won't be outdated.
    For current feature phones, i think the u370 is a top choice on Verizon. Good build quality, clear user interface, nice fonts and sizes, a useful sketch app, and the ability to doodle/notate on your pictures. Excellent value. Kin Onem, i can't reccomend. The phone dial numbers are too small on screen to be usable. Thicker than other feature phones, but because of the form factor, the side buttons are almost useless in one handed use. Kin Twom is much better in these aspects than the Onem. But certain interface font sizes are still too small.
    The web browser (IE 6 Mobile) is not bad. Mobile and minimal pages loads quick on wifi. Although the back button is not easy to get to, and i haven't figured out if you can go forward in history. The url/title bar seems unfinished, i wish it would have swapped to the title after entering the url, thus saving space. The tiled bookmarks is a good idea, but page titles doesn't fit on the tiles. Even though the hardware is Tegra1, the Kin doesn't come with Flash lite. So alot of flash interactive buttons and streaming doesn't work. Infact simple mp3 playback and playlists doesn't stream in the browser. Which is sad.
    One saving grace for the browser that i have found is Bing. Yep. http://m.bing.com/ Of course on first load it will be in landscape mode. And it only list the top 3 items of the menu, without being able to expand it. But go into portrait mode, and you should see the complete menu. Almost every web app on this menu worked well. My favorite is the directions. It almost makes up for not having google maps. Almost.
    The strong points of the Twom is of course the browser + wifi, and zune. Which is like a zune hd lite. The FM radio made up for the lack of web streaming. I'm rediscovering FM thanks to it. And the zune desktop software is very modern and sleek. It made itunes look like it's made for accountants. Personally i love the Twom even though it has its quirks. The ui is unique, not quite WP7, and not like anything else. No branding as well. With FM radio i have wireless music anywhere, for free.
    Here are some mobile sites that i found to work on Kin's IE6 Mobile:
    http://m.bing.com/ --- search, local, traffic, directions (fantastic), movies, weather, favs.
    http://mobile.local.com/ --- more direct/faster way to search for anything local
    http://wapedia.mobi/en/ --- easier to load than mobile wikipedia
    http://en.m.wikipedia.org/
    http://m.whitepages.com/ http://www.gasbuddytogo.com/
    http://www.gasbuddytogo.com/ http://translate.google.com/m/
    http://translate.google.com/m/
    There's plenty of news & social websites that have mobile modes. I've tried cnn, twitter, and youtube. And they all worked well. Youtube mobile seems to be the only way you can stream anything with the browser. I've tried other mobile video/music sites, and no go.
    The phone have frozen 4 times within the last day. This happens with heavy web browsing and music playback. Overall i can't recommend the Kin phones, although go ahead and buy one while you can if you know what you're getting into. I feel that future feature phones will be more polished like the Samsung u370/u820 rather than these Kins. I just wish MS, Verizon, Danger and PCD realize that they were on to something great with these Kins despite the marketing flop. I like the TwoM despite the beta feel of the software and hardware (WP7 still looks like it's a beta product).

  • Any decent feature phones coming?

    I'm probably going to be adding 2 more 'feature' phone lines before the end of September.  Last month I added one for my daughter, a Pantech Crux.  ( We went back the Verizon store the day after she got the phone, and it was no longer on display - it had been discontinued! )
    She hates the phone; I tried it for a day, and I agree.  Its interface is slow and klunky, and overall it's a pain to use.
    Looking at the Verizon store, there isn't anything that looks much better.  Is there any hope for better 'feature' phones coming soon?

    Thank you lewisr13 for your response. You are correct in advising SeaJohn that we offer the 14 day worry free guarantee where they can exchange or return a phone. Please also keep in mind that a $35.00 restocking fee does apply when returning or exchanging a device within the 14 day worry free guarantee period.
    @SeaJohn,
    I understand you wanting to have a Basic phone that meets your needs. We are always introducing new phones to our line-up. When you are ready to purchase the phone you can view all our Basic phones here.
    You can also go here to sign up to receive exclusive online offers, promotions and the latest information on products and services. We promise to keep you on the pulse of the latest ways to amplify your power.
    Hope this information has been helpful.

  • New Feature Phones in the Future?

    I have been looking at the feature phones that verizon has currently on their website and they haven't changed for some time. As of Feb 1 the data packages have changed and was wondering which of the feature phones currently on the list would require a $10 data charge? My son's line is up for an upgrade, but there are not any phones on the current list that are as good as the EnV Touch. What is bad is I am probably going to have to play the $10 to get him a phone that is like the EnV Touch and before Feb 1, I could have gotten him a Vortex for free and pay $15. I know we are all in the same boat and really don't have a clue what plan is next and when it will be, I am just a little frustrated.
    Are there any new feature phones on the horizon that are not a flip, Ozone or Cosmo like phone? Are there any phones that might come out that are like the LG Dare or the LG Versa? Any phones like the HTC Smart for AT&T?
    All the news on any of the blogs or boards are about smartphones, where is the love for us who have family plans already and can't afford a $29.99 data fee on our phones?
    Thanks
    P.S. - Someone might say, "Hey how about the Kin Two m?". Well, the there are problems with that phone and it seems the Verizon Wireless salesmen/women try to steer you away from it. Is there a $10 data package on that phone? It does not say on the website when you view that phone.

    Thank you everyone for your responses. All of our Feature phones listed, can select the pay-as-you go $1.99/MB plan or a MB package. If you are looking for a non-slider all touch screen phone, the Pantech Crux is an option. Even though we do have any new information about new phones being released, I would like to invite you to sign up for email updates to be among the first to be notified of new phones and services. You can click this direct link: www.verizonwireless.com/emailupdates   
    I hope this is helpful.
    GinaH_VZWSupport
    Thank you everyone for your responses. All of our current Feature phones listed on vzw.com, can select the pay-per-use $1.99/MB plan or a MB package. If you are looking for a non-slider all touch screen phone, the Pantech Crux is an option. The Comos Touch offers a touch screen and slide out keyboard.
    Once you select the phone and add to your cart, you will then be presented with data plan options to select.
    Although we don't have any new information about new phones being released, I would like to invite you to sign up for email updates to be among the first to be notified of new phones and services. You can click this direct link: Email Updates   
    I'm sure we will be releasing new phones very soon. Thank you for your patience.
    I hope this is helpful,
    GinaH_VZWSupport

  • HOW CAN VERIZON EXPECT TO SELL 4G PHONES WHEN THEY ONLY RELEASED ONE SO FAR?

    I don't get it but why is Verizon even selling 4g service when they only have released one 4g phone...the HTC Thunderbolt so far?  I think they jumped the gun on wanting to be a provider but not having the goods to do so. 

    what happens when you change the subject line in an existing thread - let's see  Answer:  It does not change the subject of the original post (thread).   Too bad,  i  hate all caps posts -  other than vision issues - which happened once when I asked why , and should be addressed on the client screen using the accessibility options available on most system.  I just find it plain rude to post that way.  So if you don't have problems seeing,  be polite!    If you want to yell at a Verizon employee, do it privately.   IMHO,  This here is not a place for disgruntled customers - it's for customers who want to help each other with genuine technical and Verizon policy issues.   These issues are best addressed in a constructive, civil manner.   The final redress for any individual vs. a mega-corporation is  a,.  not doing biz with them,  b.  filing a complaint with the relevant federal, state or local regulatory agency.   And of course,  via the press or an independent website. 
    Now, onto the question,   there's no reason to push the limts of technology on a device with a tiny screen and limited silicon horsepower.    Watching HD video on a 3" screen with earbuds, is not my idea of a good time.   And how fast to I need to download two minute mp3's.     For on-the-go business people,  fast mobile , wireless connectivity is a great tool. Wi-fi is not a true mobile technology - it's wireless in your living room.   At least I ranted in lower case. albeit a long-winded rant. 

  • Verizon Unleashed: $50 unlimited talk/text/mobile web for feature phone coming soon?

    Verizon Unleashed is a rumored new Verizon prepaid wireless plan featuring unlimited talk/text/mobile web for only $50 a month.
    We do not know when it is coming but what is believed to be known is that :
    It will be for "feature phones" or non smartphones only.
    It will probably take advantage of Opera Mini as a way to enhance the web experience.
    All non smartphone Verizon prepaid phones may be eligbile for the plan.
    Here are some leaked screenshots of it:
    http://www.unwiredview.com/2011/04/08/verizon-may-soon-introduce-a-50-per-month-unlimited-prepaid-plan/
    It is unknown if and when it will be released.

    As I understand it this plan is currently only in parts of Florida and Southern California for now.    I'm hoping it rapidly spreads to the rest of us.

  • Verizon doesn't care about their customers any longer.

    Dear Verizon,
    I need to tell you about two recent experiences I had with Verizon Wireless over the past week.
    First of all, I placed an order for in-store pick up at the Maple Grove, MN location on October 30. I went into the store a few times to try to pick it up. I waited for 40 minutes each time, and left because the store was so busy. I couldn’t get help.
    When I finally picked it up yesterday afternoon, you were very close to losing me as a customer. Jeremy, the sales guy who helped me, was knowledgeable about the phones. I was upgrading at full retail price due to needing a new phone. Where things went wrong was when he continued to try to tell me about your leasing/Verizon Edge program… I told him I was NOT interested, and he kept pushing and pushing.  This is my money, how I choose to spend it, and he was pushing the program very aggressively. When I threatened to leave, he said he didn’t make any money on the deal, and that it was a better business model for Verizon because you don’t have enough money to invest in your network (?) Really? Is that something you want to advertise to your customers?
    So Jeremy backed off, but then the Store Manager started in again with me at the front counter about the program, and I again told him I would gladly walk away from my order and leave. He would not stop either.  Jeremy finally got him to stop, and had I not needed the phone and had a friend with me, I probably would have left. My friend, who is also a Verizon Customer, was just as disgusted as I was with the Sales approach. I think the Maple Grove store is poorly managed, and this was apparent in my sales experiences there this past week, the sales associates’ behavior, and the behavior of the manager himself.
    I stopped shopping at Circuit City years ago because the sales reps were pushing their extended warranty with the same aggressive attitude your employees displayed. They are now out of business. I stopped shopping at Best Buy as well. I would gladly stop shopping at Verizon and switch to AT&T or another competitor if you are having such severe problems investing in your network and need to badger your customers.  I really hope that this is not the way you want to treat your customers?
    Also note, that I went to into the Delano Shock City Cellular Verizon Dealer on 11/1 and they would not honor the $699 price on the Samsung Note III listed on my order confirmation or the Verizon Website. They were charging $801 and $160 for 32 GB Memory Cards. Pretty Crazy. Again, do you want stores like this representing your business and your brand?
    Seriously thinking about canceling all three lines when our contracts are up…You have also removed the contact us feature on your website, so I had to contact you this way... Customer service is evidently a thing of Verizon's past.
    Thanks for listening.

    It's not a hidden fee if it is out in the open, the current way means there is no such thing as a free phone.  The G2 may be on sale for $0 with a coupon, but it is actually $30+tax when you checkout.
    All of my points are completely valid, you are like the typical large corporation these days telling their customers they are wrong. 
    1. Verizon works with LG, Samsung, etc., not Google.  Verizon chose not to support the new Nexus 5 phone because it gets updates directly from Google.  Sprint, AT&T, and T-Mobile all support the phone.
    2. Verizon advertised quick updates for the Galaxy Nexus when it came out, at one point it took Verizon 6 months to release a new version of Android.  Hardly quick to me.
    3. The HTC One came out MONTHS after it was available for all other carriers in the US.  Then, they charged a full $199 for it even after other carriers had already discounted it, this is a typical Verizon practice.
    4. Verizon is the highest priced carrier, this is a fact.
    5. When LTE was first released I was getting 10-20 mbps down, now I consistently get 1-3 mbps down.  Verizon's LTE, in many areas, is slower than AT&T's HSPA+ 3g service.

  • What is the "best" feature phone to upgrade?

    I am due for my upgrade on my current phone (which I love most of the time) my LG EnV 3 which I have had for 2+ years. Upon learning that Verizon discontinued the EnV series I was really upset, especially since the only good phones left are smartphones. I am about to start my senior year at college and neither my parents nor I can afford a smartphone for this last year of my school. After school, if I get a consitant job I am planning on upgrading to an iPhone regardless of the >$800 I will have to shell out.
    So my question is, for the next year or so (two years tops) should I buy the LG Cosmos or the LG Cosmos Touch? I really want a touch screen, but is it worth $50? Is the Cosmos even any good? I know the camera is awful, the keyboard is small, and no video capabilities? Also, does the Cosmos (not touch) let me use mp3 files as ringtones? I know the LG Octane is good, but I don't have $100 and it's probably not worth that much money. Or should I get the  Samsung SCH-u370, which is also $50 although I cannot find it on the Verizon website, but the bestbuy website.
    Or should I just wait until Verizon comes out with new feature phones? The only probablem with my current phone is that it randomly turns off all the time consistantly, which is really annoying but has never been a major problem. Is Verizon even ever going to update it's feature phones? Or are poor college students going to have to resort to crappy phones or crappy service (not Verizon?).
    Thanks in advance!

    Don't get a new phone until they offer better phones. I have the ENV3 and refuse to "downgrade" to a junk phone. There are no feature phones even close to the ENV3 though Verizon would like to say that the Octane is but from what I read and people I talk to the echo makes it not worth even getting stuck with for 2 years.
    I just bought a new battery from ebay and will continue to just keep this phone or if I have to buy another phone from ebay before I get one of their stinking phones.
    To: SuzyQ - longtime Verizon customer
    Helping others get the most out of their phones!  
    I too am a longtime Verizon customer and was like you for years and years. I thought Verizon was tops until they have stopped caring for those of us who do not want nor can afford smart phones.  They have shown what they think of us who just want a good phone with the same features we had 2 years ago without a data plan. Now they want us to think that all that is out there is stinking junk phones when they offered better phones just in the recent past. Why do they think we are stupid?  Its all about the almighty dollar and not the customers.

  • Feature Phones

    Not everyone in the Verizon network can afford to have Smartphones or aren't interested in this.  Seems like the focus lately is on smartphones and upgrading $15 or $30 and if you have a grandfathered VCast Video plan, you have to pay an extra $15.  So to get a smartphone and have unlimited data, you must pay $30 plus pay your $15 for Vcast Video to keep it (which already includes unlimited everything).  So with a smartphone it's going to be $45 a month for customers that have been with your plan for years.  I have been a valued customer for 16 years and quite frankly am disappointed with Verizon.  Why can't you get better feature phones.  All you're feature phones are crap!!!  Not everyone wants a flip phone, not everyone wants a touch screen.  Hey, what happened to flash with the camera on a phone?  With the economy the way it is, feature phones that actually work and last would be nice.  Can anyone tell me if there will be any new feature phones that will be coming out in 2011 that are worth having????

    I'll tell you why ALL the feature phones are crap.
    Because, BigRed is trying to increase subscriber revenue by coercing all its customers to Smart phones and the higher rate plans.
    You want a good camera.....good screen res. ........  or good texting... then its get the smart phone and its increa$ed data plan and SPEND more money!
    Their basic phones look like they have been produced  10 years ago!
    They currently don't have anything that even comes close to my Env Touch; 800 x 480 screen res, 16 million colors, 3.2 mega pixel camera and its good, and full keyboard.
    VZ doesn't want the lowe end customers and is trying to shake them...... nuff said.
    Too bad, because I am one of them. I would love to get ANY smart phone BUT I don't want to increase my bill by 75%.
    ....and BEFORE you dolts out there complain about getting a smartphone and NOT using the features, you would be wrong.
    I would like a good camera, good video res., good texting ability and wifi, but Bid Red doesn't want this to happen.

  • Are there any good basic/feature phones that have been discontinued?

    My brother currently has the Samsung Intensity II and it's giving him a lot of problems. After troubleshooting with tech support it is best for him to replace the phone. The insurance deductible is $45 but the phone will likely be refurbished. I am seeking a non-smartphone for him that I can purchase via eBay or Craigslist. Because he is 16, he wants some type of smartphone. Preferably the iPhone or a low/mid-grade Android phone. I won't allow him to get a smartphone until he gets a job and pays for the phone and monthly data plan.
    I am sort of disappointed in the selection of basic phones on the Verizon website - there are only 7 phones under $100. It seems backwards that there are 23 smartphones under $100. The conspiracy theorist in me would think this is a ploy to coax customers to move towards smartphones but I digress. I have been looking at the Samsung Brightside and the ZTE Adamant (discontinued - not offered on vzw.com) and they seem pretty cool and reasonably priced on eBay. Are there any other basic or feature phones that you would recommend [including discontinued and upcoming phones]?
    I would rather not purchase a phone directly through Verizon so that it does not extend the contract or interfere with his upgrade date (to ensure that he will be able to afford the phone of his choice when he is ready).

    Another vote for the Env3 - son and daughter both had them (18 and 21) and they were more than adequate phones and worked well for them.  My son (now nearing 24) is still using his though he is eligible for an upgrade now - he likes it and sees no reason to change until it quits on him.
    The Alias (original) was a good phone for my daughter before her Env3, and I really enjoyed my LG Voyager, touchscreen.  None of the phones require a data plan, if you can find them.

  • Need more feature phone choices

    I have an LG Dare touch screen phone and have been happy with it for the last 2+ years I've had it. However, it's always nice to be able to upgrade to a newer phone. As much as I would like to have a smart phone, I don't want to spend the extra money on a data plan. The only 'feature phones' that I would be interested in from Verizon would be the Pantech Crux or the LG Octane and the Octane is not a touch phone. The Kin phones don't interest me at all. For kicks, I checked the AT&T phones to see what they have to offer and have several nice looking 'quick messaging' phones that are touch screen and don't require a data plan. Why can't Verizon offer phones like this? Been waiting for months to see if Verizon would offer anything new, but alas they have not. However, they are constantly rolling out new smart phones. Verizon needs to offer more choices to their customers who want a nice feature phone and not require a data plan. Someone like me.

    jrod33,
    Hi!  Our device lineup is always changing. The phones that AT&T feature carry many of the same features as our "Feature Phones".  Please sign up for email alerts about our new device releases! 
    Thank You!

  • Is there someone at Verizon that still cares about their customers and will help make this right??

    I have spent hours on two phone calls and a chat session regarding a billing discrepancy that is THE FAULT OF VERIZON and still no final resolution.  My bill is due in 3 days and I want this resolved now because I don't want to not pay a bill on time because it won't be corrected in time and then my credit rating will fall due to THE FAULT OF VERIZON.  I have been working on this problem for OVER TWO WEEKS and TWICE have been told that it was all set and that billing was being told to credit my account, yet STILL NO CREDIT HAS HAPPENED.  One rep gave me his email address so that I could follow up with him in case something went wrong with the credit.  I have emailed him and GUESS WHAT?  NO RESPONSE.  I have been a loyal Verizon customer for over 15 years with all bills always PAID ON TIME and THIS IS HOW I GET TREATED??   NOT FAIR.  This is so unlike me to write something like this in a forum, but I have had it after receiving THE WORST CUSTOMER SERVICE EVER.  WHAT AM I SUPPOSED TO DO NOW TO GET HELP?  Is no one at Verizon support HELD ACCOUNTABLE FOR VERIZON MISTAKES??  A VERIZON representative listened to what I needed for business travel and they gave me the added feature that they assured me would be what I needed, and apparently it wasn't right. Is it my fault that a Verizon representative does not know the right answers to how their features work and now I am expected to pay OVER $300 EXTRA BECAUSE OF THEIR MISTAKE?  When I take the advice of a Verizon rep I expect they know what they are talking about and that the advice is accurate.  APPARENTLY THIS ISN'T TRUE.
    Is there someone at Verizon that still cares about their customers and will help make this right??

    After ANOTHER call I may be on track to resolving this.  But WHY did it have to take several calls and chats over a two week period?  WHY did I have to become a mean person to the representative on the phone to finally get this (partially) straightened out?  Why does it need to come to that?  I really don't want to have to get mean and get myself worked up just to get a billing problem straightened out that is VERIZON'S fault.
    Verizon, please consider looking into your lack of proper customer support and make corrections.  Even though this may be resolved, After 15 years of being a Verizon customer I will be considering another carrier when my contract runs out and all due to this horrible customer service experience. 

  • VZ's Offerings for the Feature Phones

    A big F-A-I-L for the TERRIBLE offerings VZ now offers to their existing customers. We'll see if they've changed by the time I get my upgrade- if not I may walk away from VZ.
    I don't like the strong arm tactics to try and get me to get a data plan I don't need or want.
    Who else is annoyed at this????

    spottedcatfish wrote:
    Unforunately, Verizon Wireless has determined that if you do not want to pay for a data plan, the Feature phones are 100% adequate for your needs and will clearly provide you with all off the features you desire and deserve as a valued "non-data" Verizon Wireless customer.
    If you don't want to pay for data, you need a Feature phone.  Any other phone will be "wasted" on your "simple" phone usage patterns.  So, pay for a data plan, or admit that Verizon knows the best ways to meet your limited needs.
    Enjoy your Feature phone!
    *sniff* *sniff* - Do I smell sarcasm?

  • HELP! VERIZON'S SHIPPING LOSES DEVICES - CHARGES CUSTOMERS.  Any advice on how to handle?

    EVEN EXTERNAL RELATIONS AGREES THERE ARE ERRORS WITH THEIR SYSTEM, BUT WE STILL GET STUCK PAYING THE PRICE. Resolution after contacting the BBB and getting a call from an External Relations rep who REFUSED to let me speak to their direct supervisor:  PAY A DEDUCTIBLE FOR A "LOST" PHONE OR CANCEL YOUR ACCOUNT WITH US.
    Back in July, VZW sent me a replacement phone with a pre-paid shipping label - I used the label, returned the phone, weeks later received a text that they never received the device. In late August, I'm billed $509.99 for the device. Since then, I've placed weekly calls, spent countless minutes on the phone with customer service, filed numerous investigation claims, and even asked to speak with a supervisor (never connected me with one, and not one service rep has returned my call after they stated they would provide a status on the investigation). They REFUSE to credit the amount - and according to both Fed Ex and USPS, the tracking number is NOT valid. During one call, a rep told me she could see that the number was valid and device was returned but lost - the next week, a rep tells me the number is not valid and the phone is not in the warehouse.
    Not surprising, there are plenty other customers that have been charged for devices they returned. Same story, different customers, and a very unfair manner to charge them a significant amount of money for following VZW's instructions. We should not be penalized for an error made on behalf of whatever shipping service they prefer. Proof in the links below - check them out. What are you going to do about this, VZW - you shouldn't continue to fault customers for doing the right thing.
    http://www.howardforums.com/showthread.php/1718749-Verizon-charging-me-for-returned-phone
    https://community.verizonwireless.com/thread/769636
    https://community.verizonwireless.com/thread/778192
    https://community.verizonwireless.com/thread/775284
    https://community.verizonwireless.com/message/893229
    https://community.verizonwireless.com/thread/712543
    https://community.verizonwireless.com/message/79648

    >Post deleted as irrelevant to the topic.<L
    Message was edited by: Verizon Moderator

  • Why do I constantly have to restart my phone daily since the 4.3 update and why are there zero answers or help from Verizon or Samsung?

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