Is Verizon still selling DSL services these days?

I am in a new place that used to have slow DSL with Verizon, but it is no longer available when I try to order. I know Verizon won't deploy more FIOS and does offer expensive capped cellular Internet. Landline would be nicer beside very slow dial-up.
Thank you in advance.

Wondering this myself? Just tried moving my DSL from one line to another in my home and the woman told me that since my local Verizon office wasn't offering new DSL in the area that the system wouldn't let her transfer the service from one line to another in the SAME house.

Similar Messages

  • Verizon Shutting Rural DSL Services Down--FCC Complaints

    I have a home in the rural high-desert area of California. The DSL offered was old Fujitsu frame-relay equipment. The equipment is failing and Verizon does’ not plan on repairing, replacing, or upgrading the equipment. So hundreds of people in the area are losing service. This shut down is an extremely difficult situation for those residents who have depended on the DSL service while working from home.
    I know for a fact that the Fujitsu frame relay equipment is being used in other parts of the country, so does the FCC, yet they are telling me it’s not available! How much does it really cost Verizon to ship some of the unused equipment from one part of the country of the other, not much! After 7 years of service, and thousands of dollars spent on my part verizon just decides to end my service and that of hundreds of other customers so they can avoid spending perhaps a couple of thousand dollars--just so a high level manager can look good keeping their department under budget!
    There are no other services available for the area. Dealing with the extremely poor Verizon customer service phone technicians has been exceptionally difficult. None of Verizon’s departments seem to be in communication with one another. The old Fujitsu frame-relay equipment requires a Fujitsu modem; I cannot begin to count the number of times the Philippine, India, and even so-called higher level technicians in the United States have tried to tell me I am using the wrong modem. A new modem even showed up in the mail last week!  I have spent hours on the phone trying to resolve this problem, which usually starts with a long revolving series prompts, then a technician telling me we need to reboot the modem, and then hours of them trying to tell me it’s the wrong modem. I do not see how such a large company can allow such poor and low quality service to happen. With land-line phone service on the way out, I would think they would reconsider their poor customer service tactics to retain customers.
    I will be filing two complaints, one with the Better Business Bureau and one with the FCC for not delivering services as promised and shutting down the service with notice or attempting to repair it. I am curious, how has the BBB and FCC helped resolve their Verizon service issues?

    Our community of Landers and Flamingo Heights in California has completely lost Verizon broadband service, the community was serviced by older Fujitsu frame relay equipment. Losing the service wouldn’t matter so much, but for some of us there are no alternative services available. I have never been told in an official communication or letter that once the Fujitsu equipment goes bad Verizon will no longer offer broadband service in the area. Verizon just let the equipment go bad and waited for us to call in. This maneuver by Verizon leaves hundreds of customers without broadband. We are stunned that Verizon would just stop the service we depend on-the families that work from home and need broadband to make a living, the children who depend on the internet for their education, and the senior citizens you use email to communicate with their families. Do these people not matter?
    We can only assume this is a cost effective money saving tactic for Verizon, but what’s amazing is how Verizon claims to support small communities and children through millions of dollars in philanthropic donations. Just one child matters, and there are numerous children in this area! Their political contributions are even more staggering, which total millions of dollars. You can see how much Verizon would rather support a politician who may or may not win than stand behind the current customers. In addition to millions spent on sporting events, stadiums, and corporate executive perks. To move one piece of equipment from one part of the country to another costs little in comparison. This goes against the Verizon credo and broadband commitment.
    http://responsibility.verizon.com/shared-success#service
    http://responsibility.verizon.com/assets/docs/VZ_Political_Contributions_Jan_June_2013.pdf
    http://responsibility.verizon.com/broadband-commitment
    http://responsibility.verizon.com/verizon-credo
    “We are pleased to share our Code of Conduct (2.21 MB .pdf) to let our customers and business partners know that integrity and respect serve as the overarching principles for how Verizon conducts its business. Our goal is to be the most respected brand in communications by making and keeping promises to our customers, our communities, our shareholders, and our employees. The Verizon Commitment and Values, along with our Credo, which appear on the inside cover of our Code of Conduct, highlights these commitments.”
    My ultimate goal is to have our old copper-wire broadband service restored—upgrading to FIOS would be nice, but it’s not a necessity and not the end result we are looking for. It seems me that Verizon would stand behind their customers and continue offer them service, especially in these tough economic times. I am speaking for all the elderly citizens who can no longer communicate and enjoy email from family, the people who can no longer work from home, and the children who can no longer supplement their education through research on the internet in this area.
    If you have lost your broadband service in the area and would like to get it back, please contact Verizon and voice your concern. Other alternatives are filling a BBB and FCC compliant, because Verizon has not stood behind the service they had promised us when we signed up for it. Please do not cancel your broadband service as Verizon representatives are requesting. Verizon will never give broadband back to you and they will not resolve the problem if everyone is cancelled, simply request a credit through billing.
    www.verizon.com

  • Is Flash player still a battery hog these days?

    I want to listen to audio content on the BBC website, but it says I need to install Flash player. Is Flash still a massive battery hog, and if so, is there an alternative to installing it so I don't wipe out swathes of battery life listening to or watching a 30-minute feature?
    [Edit] Ignore my specs at the bottom of this post, I am using a Macbook Pro and this is a Pro-related question :-)

    hello, it might be an issue with the protected mode that [http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html adobe has introduced] for its flash plugin for firefox. you could try if [http://forums.adobe.com/thread/1018071#TemporaryWorkaround disabling protected mode] makes a difference.
    in case you'd like to troubleshoot the issue further, it would be best to contact adobe's support & file a bug report at bugbase.adobe.com (choose "Adobe Flash Player" as the product & "Browser Integration" as the product area), since they will have a better understanding of the internals of flash protected mode & therefore may know what else might be at the root of the problem you were seeing.

  • DSL service is only 1 mile away, how can I get Verizon to service my house?

    I just bought a house.  Unfortunately, before I bought it I talked with Time Warner Cable and they told me service was available.  Once I moved in I called to get it hooked up, they then proceeded to tell me service is NOT available.  And to get it, I'd have to pay $24,000 for them to run cable 1 mile.  They say it is not profitable for them to do it, because in that stretch of one mile, there are only 12 houses, they require 24 houses per mile to justify the expense.
    Verizon DSL is also 1 mile away.  I called on 11/2/09 and gave them my address, as well as the closest address to me that has the service.  I was told to call back with this info and ask for an engineering work order to be put in to determine the viability of stretching the service 1 mile. I was supposed to hear back on 11/5/09, but never did.  The support person never gave me any reference number, and I neglected to ask for one.  I guess I will try calling back today, giving all my info to see if there has been an update to my request.
    Has anyone ever been successful in getting Verizon to accommodate them and their neighbors in a similar situation?  Feels like a David vs. profit hungry Goliath thing going on here. 
    Here is a pic of the DSL service extension I'm requesting:
    http://www.infinity-universe.com/~dev/WhiteDwarf/Verizon-DSL.JPG

    I suggest you visit DSLreports.com and put in a request with the Verizon customer service forum - it is called Verizon Direct - where real Verizon employees work to get things done in a fast and efficient manner.  I have often used this service and have always received top notch service.
    Good luck.

  • I have a Moto G for Verizon Prepaid and my service ended so I bought a $35 card instead of the $50 one and my service went out in 2 days. Help?

    I have a Moto G for Verizon Prepaid and my service ended so I bought a $35 card instead of the $50 one and my service went out in 2 days. Help?

    You can't use a $35 card on that type of phone.

  • Upgraded 5s to IOS8, my iphone has showed no service to days, and I have restart and get the SIMcard regected. Also, I have refreshed my iphone system, but it still doesn't work. So, how to fix my iphone?

    Upgraded 5s to IOS8, my iphone has showed no service to days, and I have restart and get the SIMcard regected. Also, I have refreshed my iphone system, but it still doesn't work. So, how to fix my iphone?

    Hhave you done a reset press & hold power button & menu button until you see
    Apple Logo you will not lose any data.
    bsydd uk

  • New DSL service disconnects frequently

    Bit on the $17.99 offer for 1mb DSL service. First time it was available in my area. Talked on phone around 20 July. Modem and filters arrived in about 5 days and startup day was 29 July.  Got an automated phone call saying man would come to house to do some checks between 8 am and 5 pm, but that he wouldn't need to come inside.  He never came because I live down a long lane and I watched all day for him. Installation using CD and instructions on my end went ok, and was soon online on 29th.  Westell modem 7500.  
    But, then found that my connection dropped regularly.  A couple of times it stayed on for 4 hours, but mostly it stays on 2-3 minutes and then is off for 2-3 minutes, etc.  Sometime it is off for hours at a time.  The service is not available when the green internet light goes out on the Westell modem.
    So I call the 1-800-567-6789 Verizon number for help.  As you probably know it takes 20-30 minutes of phone time to wait before you talk to an actual person.  The recordings tell you that most problems solved by turning off and back on your modem, computer, etc.  As if we hadn't already done that multiple times already.  And the recordings tell you there is lots of help on various websites . . . as if you could get to those websites without having your DSL connection actually working for an extended period of time.
    The help gal then tells me to do all the things I had already done, like turning off and on, etc.  She then says she ran some tests that show no problem.  Meanwhile the internet light on my modem is sometimes on and sometimes off.  But still no problem shows on her tests, she says.  Now the internet light has stayed on for maybe 10 minutes, so she says she is done because everything probably OK.  I tell her this is not uncommon that it stays on for 10 minutes or even a few hours, but eventually it always drops the connection.  She says she can't upgrade me to next level of help since it is my first call.  I say, you mean I have to call back tomorrow with the same problem.  She says, yes.
    OK, next day same problems but I can't take the time to call so a day is burnt.
    Third day the internet light stays on for 4 hours, so I am feeling pretty good.  But then the light goes out and I loose my connection at around 10:30 PM.  Too late for me to start a call, so another day is burnt.
    Fourth day, yesterday, mostly a repeat of previous day, so at around 8 PM, I call the 1-800 number again.  Go through the same 20-30 minutes of wait time with suggestions to turn off and on everything, go to websites, etc.
    Got a gal in Phillipines.  Pretty good English and very pleasant.  She says there is no record of my first call, so this is really my first call.  However, after I complain about that, she talks to her supervisor and he/she says they can upgrade m to next level of help.
    So she tells me a tech expert will start testing my line.  After 15-20 minutes she tells me there is a problem with my modem 'authenticating' so they will send me a new modem.  But I remember reading another thread here by a guy who got 3 Westell modems and still had problems . . . . so I am not overly hopeful about the outcome for me either.  Why does Verizon stick with a modem that is known to have multiple problems??
    Anyway, I was on the phone with Verizon that time for close to an hour and a half.
    Next day, which is today, my wife fields an automated call from Verizon which says they are going to send a tech to our house and for her to punch in some numbers, which she can't do because she doesn't know what time I want.  The recording gives her an 1-800 number to call back to schedule the time.
    I am floored when I see the number is actually 1-800-567-6789, because I know what hell is waiting for me when I call that number.  And I have to go through this hell just to reply to a call from Verizon which asks me to call them back to schedule the appointment.  But that number has nothing to do with scheduling appointments.
    So I call the 1-800 and go through the same **bleep** as before with all the recorded helpful hints about turning off and on, go to websites for help etc.  But I am simply trying to reply to a call from Verizon to set up the techs time to come.
    Then the recordings finally get to the point where I punch the 1 if I still need to talk to a person.  Have been on the line already about 10 minutes.  The voice says the wait time will be less than 5 minutes.  15 minutes later I am still getting the news that my wait time will be less than 5 minutes.
    Finally a guy from India answers.  I have now been on the phone for close to 25 minutes waiting for this real person.
    He starts telling me to turn off and on my modem, etc.  I tell him I am just replying to call from Verizon to set up the time for tech to come to my house.  He tells me I have called the wrong number.  I tell him it was the number the recording said to call.  He says he will try to transfer me.  I panic.  He then tells me when he talks to another dept they tell him there is no record of my ever having called with any problems.  I yell at him.  He talks some more to someone on another line and reports that they actually now find that I have called before . . . in fact just last night.
    OK, so now he tells me he will transfer me to the person who will help with the appointment.  But this new gal asks me what lights are showing on my modem.  I say, what does that matter and how is it relevant to scheduling the guy to come.  And anyway, I don't have the modem turned on because I think that is not a good idea to leave it on all the time.
    She insists that I must turn on the modem and . . . for first time that anyone at Verizon has ever told me . . . she says I should leave it on constantly until the problem is solved.  This apparently is because the tech people might be trying to do some tests on my line even before they arrive at my house.  OK, so I turn it on and the green internet light does not go on during the rest of our conversation.
    So she schedules the tech to come to my house next Thursday, 6 August.  I ask what time he will arrive.  She straight faced (I presume) said I must wait there all day 8 am to 5 pm.  I ask her if she doesn't realize the absurdity of this.  She will only comment that that is the way Verizon does it.
    I then ask her if she doesn't also recognize the absurdity of the 40 minutes I have spent on the phone, being cycled around, when I was only returning a call from Verizon to schedule an appointment.  She gives a nonsensical answer, so I repeat the facts.  Now she does admit that it is probably not fair and there should be a better number to call rather than the general 1-800 number for this situation.  I ask her if they ever talk about these absurd situations and poor customer service things at staff meetings or with their supervisors.  She doesn't answer that question, instead asking me if there is anything else she can do for me today.  I say that yes, there is something else, and that is to answer my question about what the staff meetings have to say about these absurd situations and what do her supervisors say about it.
    {please keep it relevant} 
    Message Edited by ElizabethS on 08-01-2009 05:54 PM

    #1 Check the IP Address, Subnet Mask, Default Gateway, and DNS Servers on your computer.
    This means for example if you are on Windows XP...
    a) Go to Start -> Run.
    b) Type in
    cmd
    and press enter.
    c) In the new window, called the command prompt, type in
    ipconfig /all
    and press enter.
    #2 With your web browser go to the default gateway.
    #3 Enter in the current user name and password of the router.
    The default User Name is
    admin
    and the password is
    password.
    Thanks dslr.  OK, I did what you said and found the default gateway was  192.168.1.1
    When I went to that place on my browser, there was no place for User Name or Password.
    But under the column 'Gateway Status' I saw:
    Download:  1181 Kbps
    Upload:         447 Kbps 
    Connect Type:  PPPoE
    So how does this info help in my problem of frequent disconnects?
    Or did I still not get to the place you wanted me to go?
    Thanks much. 

  • DSL out 3+ days

    My DSL service has been out for 3+ days in a row. Saturday will be the 4th day. I've called you about this every day it's been out
    I've had trouble with it in the past. Recently, In November, you Verizon scheduled a technician to come out, and then the next day miraculously the DSL connection is fixed. I then recieve an automated call from you, Verizon, asking if the problem is fixed and if so to cancel the technician's appointment. So since my internet connection is fine, you guys fixed it, I cancel the appointment.
    The same thing happens in December. DSL connection goes out, I call you, shut off and on the modem as you preform whatever tests you are doing, and eventually you schedule a technician to come out. AGAIN miraculously the next morning the internet connection is fixed, I AGAIN get an automated call from you asking if the problem is fixed and if a technician is still needed, and if not to cancel the appointment by calling Verizon to cancel. So it's fixed so I cancel the appointment.
    Now a few days ago it's happened again. My internet connection went out. I call you and after what feels like forever I eventually get to a person, who then begins to ask me the same basic questions you've asked me in November and December about filters and phonejacks. And yep everthing is installed the same as it's always been when it was working fine, I haven't changed a thing.
    I don't have the time or patience every few weeks, to wait on hold for sometimes nearly an hour, eventually get to a person, then slowly go over how everything is installed with the filters and whatever else, then have you direct me to unplug and replug in my modem several times while you do whatever, only for you to eventually schedule a technician, that you then want cancelled after it's been fixed the next day.
    The DSL light on my modem is solid green, the only time in the past few days it's been red is when I've been on the phone with you Verizon, while you're wanting me to unplug my modem.

    Hello MarieMM
    You cannot contact Verizon through these boards. You need to call them directly to arrange for a technician to look into the issue.

  • Verizon I Want DSL

    I live in the country and my only option is satellite. I am fed up with it. I had it for 5 years. I am in college and need it a lot for school. Since I need it a lot for school, I constantly hit the data limit which is 17GB per month. Once I hid it, it takes at least a month to get the speeds back. Wireless is out of the question because of the low data limits on that too. Besides I live too far out for wireless. Here are a few reasons why you need to bring DSL to my area.
    1) School/College - so many people need the internet for schools these days. Without it they miss out on the education they can receive online. It seems like every time we get a project in college, you need the internet.
    2) Online Courses - So many people would love to do online courses to receive and education and can’t because all we can get is satellite and with that, they’d push your speeds to dialup. With dialup speeds you’d flunk your courses. Can’t do Wireless because of the strict data limits on that too.
    3) We are missing out on the same fun as everybody else. We can’t watch youtube videos, we can’t enjoy services such as Netflix, can’t download too many songs.
    Also I guarantee if you sent a letter to people saying that you’d bring DSL if they are willing to pay $60 a month, I guarantee they’d say yes. I spoke with one of your represenatives, and she told me that rural citizens are out of luck and don't expect anything until 2030. DSL is so much fun and it breaks my heart that you have abandoned all rural customers. Don’t tell me you can’t afford it because you guys make money off of phone, DSL, wireless, fios, cell phones, TV, and accessories.

    In all seriousness: Get you and a bunch of people nearby you to talk Verizon into installing a few of these: http://www.adtran.com/web/page/portal/Adtran/group​/3435
    I know Verizon uses ADTRAN as a supplier for their ADSL2+ DSLAMs, and something like this I'm surprised Verizon hasn't really taken up to try and grab a few people for Internet. I mean, just look at it. Line-powered, Pole-mountable DSLAM that can run off of several T1 lines (Not much but if Verizon does things right even with congestion it'll still destroy what you've got now.) or off of a Fiber circuit and can be tied into the existing DSL/ATM Network they currently own. They do ADSL2+ as well and can seriously be purchased by anyone since they're not too expensive.
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • Internet Outages with DSL Service

    Hello,
    Below is my experience over the past month with Verizon and my DSL problems.  If anyone has any ideas on the next path I can take it would be appreciated.
    Around mid-May started having problem of internet light going out and being unable to connect to the internet.
    May 22nd – A technician, {edited for privacy} came out and tested all connections and wiring to the house.  The light was on during his tests.  Gave the signal an A grade and said things looked great.  He said to try and connect with him when the light went out so he or the right team could run some tests.  We were never able to connect and the following week he was in training for 3 weeks so he advised me to call his supervisor {edited for privacy}.
    June 8th - In the meantime scheduled a second service call since the problem was not resolved.  A technician, {edited for privacy}, came to the house.  I informed him of everything to date and he spent about 30 minute at the central box running tests.  He confirmed that he could see a problem in the network / wiring coming from the main office and that the signal was spotty and cutting out.  He said he could not fix it, but that we would pass the information on to the right team and they would be in the field in a day or two to get it resolved.  He also said {edited for privacy} would be the person to speak with if it was not fixed.
    June 9th – Received a recorded message that it was fixed, but the issue was still occurring.
    June 13th – Was able to contact {edited for privacy} who reviewed the information and that that he would get his “slick” team out on it in the next day or two and that should resolve the problem.  He said he would follow up once there was a plan or resolution but to date have never received a call.
    June 15th – June 23rd – Was out of town on vacation.
    June 24th – The internet light cut out again.
    June 25th – Called Verizon support to request a new modem to see if that was the issue.  In reviewing the case and discussing with the technical team they could confirm that the issue was not resolved and there was a problem in the network.  They said that the issue would be escalated to the network team and would be resolved in 24 to 48 hours. This was the third or fourth time we received the same canned answer to date.

    We have not heard a response back on the private support board we have been working with you on. Should you need additional help please create a new post for us to help.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • 3 weeks of intermittent / slow DSL service

    For the past 3 or so weeks I have had days where my internet speed was as slow as my old dial up connection, some times even slower or there was no connection at all. I have also had days in between where it will work fine. My neighbor who also has Verizon DSL is having the same issue at the same time I am having these issues.
    I have the basic DSL service and speed test shows 1.02 mbps download and 0.38 mbps upload when it seems to be working ok. I have yet to try it when it starts slowing down since it takes forever to load a page.
    I am just wondering if anyone else is having the same issues or what can be done to fix the problem? I live in southeast Virginia in zip 23487.

    Yes.  I was having similar issues.
    I signed up for Xfinity Internet and am finding it to be faster (when it works), but just as awful when it doesn't.
    I haven't decided which service to jetison yet.
    Maybe both of them and go back to reading the paper.
    Infrastructure in this country seems to be colapsing all around us.

  • What is the number for Verizon Wireless  Corporate Customer Service Complaint for CA

    My Complaint:  I have been a Verizon Wireless customer for approx 20 years.  I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning.  She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer.  The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of  I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone.  I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer.  If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade.  It is times such as these that you get to see how much of a "valued customer" you really are.   I guess you are valued as long as you pay your bill and continually  purchase their products.  I would like to speak with someone from Verizon's corporate or customer relations department.  As of now I am really considering changing my service to a different provider.  I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

    I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat  other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
    msvat <[email protected]> wrote:
    msvat  created the discussion
    "What is the number for Verizon Wireless  Corporate Customer Service Complaint for CA"
    To view the discussion, visit: https://community.verizonwireless.com/message/1113982#1113982
    >

  • DSL service problem and lack of customer service

    It is a sad day that I find myself on a Verizon Forum trying to find resolution.
    About 7 days ago my DSL service dropped of to the point it felt like 1995 with dial up.
    So I called Verizon , goth through the prompts and ended up talking to someone in a call center
    that must have been 1/2 way around the world.  Unplug the modem, plug it back in , yeah I've done
    that 100 times.  No luck.  So they send me a new modem with promises I will be back up or near 3mbps.
    Fortunately I received a call that evening from what appeared to be a technician here in Southern California,
    she clicked around and said my incoming line was at 100% capacity and she then moved my "D-Slam"?
    over and instantly I had 2.7 mbps.  Magic happened.  The new modem showed up the next day (Feb 21)
    I got it going on Saturday (Feb 22) and I was cooking along at 2.8 mbps.
    Then the wheels fell off on Sunday.
    .35 kbps
    Monday (Feb 26) 1 1/2 hour call with a customer service rep. Worthless....
    He said a Verizon tech would come to my house today,Tuesday (Feb 25)
    that was a Lie
    I called back today, Tuesday Feb 25th, again spoke with someone 1/2 way around the world asking me to unplug
    my modem again.  Good Grief.......
    The I am given a telephone number for the Tech Support Center. Yeah !!
    45 minute hold, and I get dropped, nice....
    call back
    60 minute hold, dropped again.
    I get it Verizon, you don't care, not a single one of your people will take ownership and correct this.
    I just want what I pay for each and every month, on time.  You need to provide exactly what you take my money for.

    Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
    For example this what I saw when I was using Verizon
    news.giganews.com
        traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
        1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
        2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
        3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
        4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
        5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
        6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
    Step two: Can you provide the Transceiver Statistics from your modem?
    #3 If you don't know how to get that info:
    a) What is the brand and model of your modem?
    b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
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    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • I have just purchased the iPhone 5s and my previous phone was backed up on iCloud. However when I restored this on my new phone my photos are still being restored after 4 days. Shows the amount there but no pictures?

    I have just purchased the iPhone 5s and my previous phone was backed up on iCloud. However when I restored this on my new phone my photos are still being restored after 4 days. Shows the amount there but no pictures? Is there anything I can do to get them back as my other phone has now been cleared. On my iCloud storage it still shows that my previous phone had all the info still?? I'm confused!

    Many users have lost photos while preforming a restore from backup or upgrading the iOS.   Recall, only photos in the camera roll are backed up to iCloud.  There is a way to turn backups for camera roll on/off, perhaps these users had camera roll turned off.
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    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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