Is Westell 327W modem supported by Verizon?

I purchased Westell 327W modem - it does not work with my DSL line. I connected it through a cable to my laptop - no internet. Other modem is working, so the is no problem with dsl line.
Tech support told me this modem is not supported, but I saw some messages of people who use this modem.
Thanks,
Zalek

The Westell 327w is supported, but is considered Obselete by Verizon. Just make sure the problem with the Westell 327w isn't because the Westell is in bridge mode, the Westell has the wrong PPPoE information, or you're in a DHCP Area and need to allow your connection a few hours for the lease on the IP address to expire.
Check the settings of your working modem and see if you can match them as close as possible to the Westell 327w. If you have to, factory reset the 327w using the pinhole in the back. From this point, if the 327w is a Verizon modem, once the modem auto-detects the correct settings for the line you will need to disable the walled garden at http://192.168.1.1/verizon/redirect.htm .
If you need more info on any of this, just ask.
========
The first to bring me 1Gbps Fiber for $30/m wins!

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I have DSL with Centurytel and have a Westell 327W modem/router installed. Can I install and use a WRT610N router with this setup to get a faster wireless connection?

Both the wireless router can work together...You need to cascade both the router.

Westell 327W modem quit working - lights still green

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Newer modems have better security don't they?

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========
The first to bring me 1Gbps Fiber for $30/m wins!

Can I use Westell 7500 Modem from previous Verizon customer??

I'm having problems maintaining sync with my DSL and it's been ongoing for way too long. Unreliable connectivity, sometimes lose sync 10-30 times a day. I finally got a field tech that suggested I change the modem. I'm limited on cash and can't justify buying a new modem. I do have a Westell A90-7500 modem that a friend gave me, also had Verizon DSL service, when they moved. So here's my q.....
When I called Tech support to get help with my DSL and install this modem, he tells me it won't work since it's configured with the other customer's phone and account information. Is he just feeding me a line like every other tech usually does or is this correct? He did agree to send me a new modem at no charge but I'm still wanting to get an answer about using this modem, in case the new one still doesn't help my connectivity issues.
The Tech suggested I use it when he was at the house and I figure he should know whether I would be able to make it work or not. Go figure......Verizon Tech Support needs to be brought back to North America!!!! I plug it in and get a solid DSL light but no Internet light comes on. Thanks for any help you can provide.
Solved!
Go to Solution.

Thanks, it took much more than just those steps you listed to get the DSL to sync up.I had already tried resetting the modem but it never gave me "Internet" light. Wasn't aware of the different types of settings. I knew that much, but there was so much more to the problem that I'd never experienced. I made notes this time so I can be more familiar with the Verizon Gateway website.
They overnighted the new modem to me, totally lacking sufficient instructions to setup the new modem. After I attempted for an hour to get connected, I called the 1-800 number. Tech Support walked me through setup and had to adjust my setting off the "PPPoE" and set up for "Bridged Router", SSID, and VC 1 Protocol settings to have it recognize the bridging. I would never had found all that without this guy's help. My line also was "bound" and they had to fix from their side. This guy DID verify that it wasn't necessary to have sent the new Modem out (no surprise there) but hey, it's their money. Well, maybe not so much because my bill pays for it in the end.
Anyway, it's good now. Well, doesn't seem to be as fast as before. Maybe it will get better. I can hope, can't I???? Thanks for your help though.

Westell 327W Verizon account activation

I was a verizon customer for 10 years and had the westell 327W modem towards the end. Then I had to move out of the country and I took the modem with me after terminating my connection with verizon.
I am now trying to use the same modem outside and the verizon account activation page always comes up in the browser and it would not allow me to naviagte to anywhere else. Could someone please help me resolve this issue? Otherwise, I will have throw away this good piece of equipment.
Thanks

I know that you are out of the USA, but perhaps this may help you
http://www.dslreports.com/faq/15387
Or perhaps this will..
http://www.dslreports.com/faq/16386
^^
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

I have a Westell 6100, Can i request for a Westell 327W?

When I started using Verizon High Speed internet, 2 yrs ago. They gave me a Westell Model 6100 modem in the starter kit. I recently got a laptop and also other devices that use wi-fi. Does anyone know if it is possible to get a Westell 327W modem from verizon?

I am not sure if you can request a Westell 327W. You can maybe tell them that you have Wireless, and would like a new modem combo that has built in wireless.
In the meantime as you wait for another answer...
#1 It does help to know that you can go to a store and buy a new modem combo that has wireless.
For example: If you go to http://www.circuitcity.com/ -> Computers & Office -> Networking & Internet -> Installation kits -> and then you can select the "Actiontec Wireless DSL Gateway/Starter Kit for Verizon (GT704WGV)"
This example is a modem combo that has wireless, and Verizon will support.
I am not saying that you should go to a store (online or in person), buy a modem combo with Wireless, supported by Verizon (or otherwise), or even buy that Specific router.
Moving along....
#2 Does the 6100 modem combo have only one or at least two LAN ports?
#3 Are you NATTED?
This means for example on Windows:
a) Go to Start -> Run.
b) Type in cmd
and press enter.
c) In the new window, called the command prompt: Type in ipconfig /all
and press enter.
If you are not on Windows, please post and someone will help you...
#4 If the IP address found is one of the following three important ranges, you are NATTED.
a) 10.0.0.0 to 10.255.255.255
b) 172.16.0.0 to 172.31.255.255
c) 192.168.0.0 to 192.168.255.255
#5 If NATTED, is there any device that is between the Westell 6100 and your computer? b) If so, what is the brand and model of it?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Westell 327W Network Timeout

I'm having problems setting up Apache and SSH with my Westell 327W.
I have Verizon DSL -> Westell 327W Modem/Router -> Ubuntu Server with Apache Web Server and SSH Server.
The Ubuntu Server with apache and SSH is the DMZ Host.
Apache and SSH will work good for 5-10 minutes, then when you click on a link or do anything from the apache webpage... Firefox says Connecting to XXX.XXX.XXX.XXX, then it will say Page Load Error. Network Timeout. The server at xxx.xxx.xxx.xxx is taking too long to respond.
I putty (ssh) into the Ubuntu server, everything will work good for 5-10 minutes, then putty will freeze up and say Putty Fatal Error. Network error: Software caused connection abort.
Apache or SSH will NOT work for 1-2 minutes. Firefox will say Network Timeout and SSH will not connect at all.
Then, everything will work again for 5-10 more minutes... then go down for 1-2 minutes, over and over and over....
Where can I find help for the Westell 327W Custom Firewall Rules? I dont have a help section on my 327W and cant find any information about making my own custom firewall rules.
I've read my problem occurs because of my firewall rules. The router drops the session because it drops it out of the state table or something like that?!?!?!? But I thought setting a PC as the DMZ host would put it outside of the firewall and the firewall rules wouldnt apply to the DMZ host?!?!?!?
PLEASE HELP! Thanks!

Ok, I thought so.
#1 In you are using GNOME, go to System >> Admininstration >> Networking.
#2 In the general tab make sure your network card is active.
#3 Select your network adapter and press properties.
#4 Make sure your network card is enabled.
#5 Change the configuration from DHCP to static (OR if it is already set to static)...
#6 For the IP Addres, you can set any number that you want to but not: 0, 1, 15 to 47 OR 255.
Such as 192.168.1.6
#7 Enter in the Subnet Mask of: 255.255.255.0
#8 Enter in the default gateway of: 192.168.1.1
#9 In the DNS Tab, enter in the DNS Servers that you want to use.
b) If you desire to, you may enter in the DNS of 192.168.1.1
c) OR the DNS Server address(es) that are in one of your router's screens. Maybe at Advanced -> DNS ?
#10 In your router, forward to the IP Address that you have setup on your computer.
This should resolve the issue. If not, in your router go to Advanced... In Advanced, if you see anything about UPnP (Universal Plug and Play) go there.
If UPnP is turned in the router, I would recommend turning that feature off.
If in Advanced you do not see anything about UPnP, please show a screen shot of the Advanced Screen...
I state my source(s) about setting a Static IP.
a) URL: http://forum.portforward.com/YaBB.cgi?num=1116577357
Title/Location: portforward.com -> forum -> Knowledge Base -› How to choose a Static IP address
and..
b) http://forum.portforward.com/YaBB.cgi?num=1119584531
portforward.com -> forum -› Knowledge Base -› But WHY do I need a STATIC IP??
As to why turning off UPnP: Because it opens ports automatic in the router, and you can not have over lapping ports.
http://forum.portforward.com/YaBB.cgi?num=1123832523
portforward.com -> forum -› Knowledge Base -› How do I forward the SAME port to 2 Computers?
^^
Message Edited by dslr595148 on 07-01-2009 03:25 PM
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Time Capsule: Port Forwarding Issue and DHCP with Westell 6100g Modem

Ok two issues as of right now, but more down the road i think... Anyways, number one, i would like to be able to backup my computer using time machine and my time capsule.. Right now it works properly when inside the local network, was wondering if there was a way to backup when outside the network... i travel a lot and always have my macbook pro with me.. Also, i have a USB hard drive connected to the usb port on back of time capsule but its not showing up anywhere... is that only for printers??? that's not such a big deal, but would be nice to have access to that hard drive from multiple computers... OK so part two of my issues is, i have a WESTELL 6100g modem for DSL verizon service, which is crappy, but that's besides the point, it is a modem/router, so i have the time capsule connected directly to that westell.. the westell only has one Ethernet port, so that's wired to time capsule and then my computers are connected wirelessly and wired through the capsule. It seems that the westell is distributing the IP's and is controlling the port forwarding and what not.. I have tried a few things to give control to the time capsule but that didnt work.. i followed these directions on the web page http://www.dslreports.com/faq/vz/4._Hardware#13600 but it didnt work properly, i couldn't log onto the web at all.. Maybe im doing something wrong.... Anyways, what i really want to do is control everything that the westell is controlling right now with the time capsule... i want to give out IP's and also control port forwarding with the capsule.. Any way of getting that accomplished would be AWESOME... I'm somewhat intelligent when it comes to computers so i should understand everything you are talking about... please help!!!

wattabing wrote:
Ok two issues as of right now, but more down the road i think... Anyways, number one, i would like to be able to backup my computer using time machine and my time capsule.. Right now it works properly when inside the local network, was wondering if there was a way to backup when outside the network... i travel a lot and always have my macbook pro with me.
If you have Back to my Mac (available online service from Apple's MobileMe), then you can perform the following actions with your Time Capsule remotely,
1. Remote disk access to both the Time Capsule disk and a compatible disk connected via the Time Capsule's USB ports.
2. Remote configuration.
Also, i have a USB hard drive connected to the usb port on back of time capsule but its not showing up anywhere... is that only for printers???
Printer, hub, or compatible disk.
http://support.apple.com/kb/HT2421
Anyway, it could be a setup issue for you, assuming you have Back to my Mac (MobileMe) then the procedure for Time Capsule services is shown in the following Apple support kb
http://support.apple.com/kb/HT3486
and for USB disk please see the following Apple support kb
http://support.apple.com/kb/ht2426

Westell 327w and Wireless Access Point

I had DSL last year, but have since changed to FIOS, which I love. So I have the Westell 327W modem/router that isn't being used. I have decided to use it in another project for the 4 port ethernet and the wireless capability.
As this other project, we are using another service, which isn't DSL. However, I figured that I could use the 327w as the wireless access point. I currently have access to the internet through the provided internet service and from there I go into a Cisco ASA 5505 firewall. From there I run an ethernet cable to the 327w.
As long as I plug a computer into one of the 4 ethernet ports on the 327w, I'm able to ping to the Internet using either the IP address or using DNS. I'm able to surf and everything.
I have also set up the wireless and using WPA security and I'm able to connect a laptop to the wireless. I get the IP address via DHCP from the ASA, so I have turned off the DHCP server on the 327. I have also turned off the firewall. I then test connectivity and I can ping anything on the network that is assigned by the ASA, but when I try to ping to an Internet address, by the address, I get request timed out. I also don't get anything back on DNS and so forth.
What do I need to do on the 327 to allow the wireless to work with the current connection set up.
Thanks for the help and information.

I got it to work. What I had to do was to set up the 327w in VLAN mode so that the wireless side would send the packets out the ethernet port to the ASA or another router.
In fact, I'm writing this on the wireless setting of the 327w. So setting the VLAN allow the wireless to send and receive packets.

IBook G4 Westell 327W problems...

My wife's iBook has caused a unique problem....
We upgraded to Bellsouth DSL 6.0, and with that got a Westell 327W modem/router.
The modem plays nice with my netgear wgps606, our dell laptop, anything connected to an ethernet port, but....
If the iBook is on and connected via airport, after about 10min (like clockwork), the modem will reset as if it was powered off, and turned back on. At first we thought it was the modem (this is modem #3)... all the modems did the same thing... We definitely know that the iBook is causing/related to this problem. My wife was out of town, and no problems whatsoever... when she came back, the problem resurfaced. Westell has the latest firmware, iBook is running 10.4.9
Does anyone have ANY ideas how the iBook could be causing this??
We never had a problem before w/any wireless router (previously had a Netgear 814 wireless) and the iBook
HELP!!!!
Thanks
iBook Mac OS X (10.4.9)

Thanks for the advice, Rhonda:
I tried the suggestions you made, but unfortunately I was not able to read the results of the S.M.A.R.T. status check. One of the symptoms of my problem is that no words are visible in any of the OS functions, so while I was able to open the window, and I could see and click on the HD icon, I could not read anything in the box to the right. This is similar to what happens when I go to a pulldown menu, or when I try to login.
In addition, some things seem to work sporadically. For example, one time the computer wasn't recognizing my speakers, but the next time I turned on the computer, it did. Sometimes the dock is visible, and other times not. I am afraid something ominous is happening.
And, yes, I did double check the available space, and it is about 23.47 GB. Thanks for the reminder , though.
If anybody has any more suggestions, I am all ears. Thanks!
Ronda Wilson wrote:
You could try booting into Safe Mode. This will take quite awhile longer than a normal startup because it does a file check and repair of the hard disk.
You will see your normal desktop. Once completely started up in Safe Mode, restart normally, and go to Applications > Utilities > Disk Utility. Click on the top hard drive icon in the left sidebar and note the S.M.A.R.T. status at the bottom right of the pane. What does it say?
Select the named boot volume in the left sidebar ("Macintosh HD" unless you've renamed it). Please check again on the hard drive capacity and how much space remains available on it? (Make sure it's not MB instead of GB — don't laugh, it's happened.) Repair permissions on it.
See if a little hard drive maintenance helps things out.

Westell 327w compatibility

My new HP Pav G7 laptop will not connect wirelessly or through the cable to the internet using a Westell 327w modem. Is it compatible with Windows 7?

I will try the test you mentioned. When attempting to connect wirelessly, I see my network as well as my neighbors. The computer tries to connect, but I get "Windows was unable to connect to "my SSID number. I purchased this computer new 4/15/11, so I'm getting a bit frustrated with this issue. I will try a wireless test with some relatives. After that I'm done, and the computer gets returned.

Westel 327w and signal

I have a Westell 327w modem for the dsl, and am having signal issues. We have 2 computers sitting completely opposite in our house. One is upstairs and one is downstairs on opposite sides of the house from one another. We have a 802.11g wireless card in the one downstairs and it frequently losing signal and never has a signal strength above low. We have an Belkin N router from our son and are wondering if there is anyway to use the supposed signal boost it gives to rectify our signal strength problem. Will buying a modem that can transmit an 802.11n signal to this router solve the signal problem or is there something else we should try? The computers are about 60 feet from each other with no intermediate phone jack in between for us to hook the current westel into.
Thanks in advance.

You can try replacing the Westell antenna with a high gain antenna and see if that helps increase your signal.

Help. DSL drops connection all the time, is it the modem? (westell 327W)

Pardon me because I'm not so tech aware, and so don't know what to do to try to find a solution. We lose our internet connection a lot. It seems to happen in spurts: last night we couldn't connect at all, today it was bad in the morning but now I've been on for about a half an hour and all seems good. I can't figure out any pattern. Last weekend we were fine all weekend, during the week it was bad every single day.
I connect through a desktop and the westell modem; upstairs we connect with a laptop and wireless. The connection problems happen in both places, although it's our housemates who connect upstairs through the wireless and so I'm not entirely sure if they have problems when we're having problems or not (this has been going on for so many months, we've all kind of adapted to it. but it's more and more frustrating). Our wireless is encrypted.
When we can't connect, we get the Explorer 'cannot find website because you are not connected to the internet' error page. Even when we can't connect, the "local area connections" icon on the lower right side of the screen (Windows XP) says we have a network connection at 10.0 mbs. The lights on the modem are all green, and the DSL light stays steady green, although sometimes the internet light will blink erratically, and the wireless light always blinks quickly. We recently switched out the cable to the jack, so it's not that.
Sometimes we can get it to get back a connection briefly by doing one of these things (but they don't always work):
- use the "repair" button on the local area connections window support tab -- this will often get it back for a few minutes but is rarely permanent. When it doesn't work, it usually says it's because it can't renew the IP address
- turn the modem on and off. That's what worked this morning. It did not work last night.
- turn the computer on and off. That worked last night only to get an initial connection that then pooped out.
- use the verizon support popup that sometimes (and only sometimes) appears when we're having connectivity problems. This morning that worked briefly -- the internet connection popped back up at the stage where the pop up siad "testing connection."
Any idea what is going on here? I tried a couple months ago to get help through verizon online support, and it ended up as a 3 hour phone call to India that resolved things only for an afternoon, and not on any more long term basis, and I don't want to do that again unless I know what I'm asking for (since all they do is go through some kind of checklist).

I had similar probelm. I did find dns lookup is very slow. The following are consecutive tests:
C:\Users\pchen>nslookup www.verizon.net
Server: dslrouter
Address: 192.168.1.1
Non-authoritative answer:
Name:    www.verizon.net.westell.com
Addresses: 63.251.179.13
          8.15.7.117
C:\Users\pchen>nslookup www.verizon.com
Server: dslrouter
Address: 192.168.1.1
DNS request timed out.
    timeout was 2 seconds.
Non-authoritative answer:
Name:    a1280.g.akamai.net
Addresses: 205.177.69.56
          205.177.69.66
Aliases: www.verizon.com
          www.verizon.com.edgesuite.net
C:\Users\pchen>nslookup www.google.com
Server: dslrouter
Address: 192.168.1.1
Non-authoritative answer:
Name:    www.google.com.westell.com
Addresses: 63.251.179.13
          8.15.7.117
C:\Users\pchen>nslookup www.bloomberg.com
Server: dslrouter
Address: 192.168.1.1
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to dslrouter timed-out
-- when I got disconnected from internel (even westel 327w showsInternet Status: Connected DSL link: Connected Speed (Down/Up): 3356 Kbits/sec by 843 Kbits/sec Connection Type: PPP

Verizon Westel 327W abroad - Buzzing sound from the Power Adapter ?

So I moved to Caribbean Islands for schooling and the DSL Modem from local company here was plain 1 port one. The voltage here is 220V, so I have put a transformer and then plugged my Westel 327W into 110V and it works great.
However, I am noticing a buzzing sound from within the power adapter. The adapter is running somewhat hot since I plugged it in a few days ago. Should I be concerned about this buzzing sound or is it just that its sitting on my desktop and I am noticing it now ? Its loud enough to be heard in a completely quite small room....
Thanks

Hi D_U, sorry to hear of your issue, sounds electrical and thereby out of my scope of support.
Constance
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

Verizon DSL, Westell 6100 modem/router, and Airport Extreme

Useful info so you won't have to go through what I did.
Verizon ISP using the Westell 6100 modem/router & Airport Extreme.
The Westell 6100 was configured during installation as a modem and router with a direct connection to the Mac. You can actually connect Airport Extreme at this point with an ethernet connection to the Westell and it will work, but you can't do any of the sharing things (remote login, personal web sharing, etc.) To do those things the Westell needs to be in the Bridge mode. In a nutshell, you have to edit the Westell's VC configuration to establish Bridge mode, and disable its DHCP server. Then you have to set up the Airport to connect using PPPoE using the Account Name and Password from Verizon.
1. With the Westell connected directly to the Mac, access the device at 192.168.1.1.
a. Under VC Configuration the first of seven configurations should already be enabled as VPI 0, VCI 35 using PPPoE. Edit that one and change it to Bridge mode.
b. Under DHCP configuration, disable the DHCP server. You can also do this under the Private LAN Configuration page. If at the latter, do not attempt to disable the Private LAN (it won't let you anyway). Verizon tech support kept insisting I had to disable the Private LAN, which caused a great amount of anguish!
c. Before leaving 192.168.1.1 (you won't be able to access it again once the Airport is connected and configured) make sure you know your ISP account name and password. This was assigned during my setup procedure with Verizon, a random selection of letters and numbers.
2. Now hook up the Airport WAN to the Westell's ethernet port and the Mac to the Airport LAN. Fire up Airport Admin Utility.
a. Under the Internet tab, select Connect Using PPPoE.
b. Configure PPPoE using the Verizon Account Name.
c. Change password to the Verizon account password.
3. Restart and that's it.

Thank you for your post. When I moved to another home, Verizon sent me the Westell 6100 and I had been having trouble staying connected to the Internet with my Airport. Last night, I loss wireless access and the Airport status in the menu bar read "Looking for a PPPoE connection". Verizon customer support was able to get me back online, albeit with only a direct Ethernet connection between my iBook and the 6100.
I found your post and followed your instructions. Now all the iBooks in our household are back online via the Airport. Thank you very much!
iBook G4 933Mhz Mac OS X (10.4.7)

Is Westell 327W modem supported by Verizon?

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