ISA contact can not see the Order made on oneSoldto and can check for other

Hi All,
i've one peculiar prob...in which assume X is the ISA contact person for two sold to parties Y and Z.where as the role is the same for X he cd able to check the orders he created for Y and cd not able to see the same for Z.please let me know how peculiar is the prob and what cd be the reason for this.
Thanx in advance,
Sarath

Hi Sarath,
How is the contact person X entering the webshop? I mean before entering the webshop the list of customers Y & Z for X will be displayed for selection. If contact person selects Y then he only be able to see Y orders and not of Z. This is a very much standard process in ISA. If you want to show both Y & Z orders then you need to modify the ISA functionality. Or in CRM5.0 ISA  you can achieve somewhat similar functionality by using customer hierarchy functionality.
<b>Reward if helps,</b>
Regards,
Paul Kondaveeti

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