ISA550 Series and Softphones

All,
I have a ISA570 appliance installed with a combination of Physical VOIP handsets and softphones.
We run a call center so we have wo different VOIP providers, redundant WAN, etc.
Primary VOIP Provider (Physical and Soft Phones) - All working order
Backup VOIP Provider (Softphones only) - Works, but painfully slow
According to the Provider, they see the phones try to register and all seems well, however when a call is placed to or from a softphone, it takes approximately 30 seconds to connect. 
Hooked softphone laptop direct to other ISP router and all works fine.
So, it is in the ISA570
Created a VLAN to make it easier to work.
Created rules for WAN -> VLAN of VOIP
Created rules for VLAN of VOIP -> WAN
Same issue.
Provider says not to use ALG SIP.
Any thoughts?
Brandon

Yes, all of the devices use the primary WAN1.
1.  We use company A and with them have physical phones and laptop softphones that all work fine.
     The physical phones run through one switch and are all on a vlan together.
The laptop softphones run on our standard vlan (since they are in the computers) and all work fine.
There has been no special setup for either.
2. We use company B and with them only have softphones on the same exact laptops as Company A.
The softphones are using the same softphone program on the same laptops as Company A.
They do work, only they take 30 seconds to register (and sometimes wont register) and 30 seconds to connect a call.  As you can imagine we do not think this is a going to be a good backup option but the company insist that their product is fine and it is just our configuration in our ISA.  And I tend to agree as it works, just super slow like the ISA is not happy with some request, but then ultimately agrees to let the traffic through.
Indeed, we connected to a third, independent DSL connection here at the office (that is in no way connected to the ISA or our network) and it connected and made calls immediately.  So, we do think it must be some policy I have not configured correctly.
In reference to the the separate VLAN.  I made a VLAN called VOCAL for a laptop to be connected to so that as I made changes to that VLAN/ZONE I could not mess up daily activities of the office.
I have not yet configured and QOS.
Brandon

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