ISE 1.2.1.198 - Guest Portal Configuration

Is it possible to customize the default portal and add a paragraph any where on the login page with instructions? I've tried adding the text in the Pre-Login Banner Text field, and it does wrap to the next line, but text goes of the screen before wrapping. Would like to be able to add carriage return in the text, so text would scroll off the screen.

ISE 1.3 (due out in November time frame) will have a huge amount of customization of the portal available for your use.
If you really need to do it before then, and you have an ISE-certified Authorized Technology Partner you're working with, they have access to a Guest Portal Builder tool that can be used.
Failing those, you're back to changing the native html code for the portal by hand. Not recommended.

Similar Messages

Cisco ISE 1.2.1.198 Guest Portal Vlan Override at Mobile Device (android,IOS) not working

Hi Guy,
In my ISE deployment, once the guest succcesful authenticated will be assign guest VLAN for internet access.
we are using guest portal to do the vlan override once user authenticated.
Window 7 Internet explorer (Active X), Chrome (Java Aplet) is working fine.
but Android,Apple IOS devices unable to release the DHCP and get new DHCP.
because from ISE and WLC we can see the Vlan have change, how mobile devices initiate dhcp release for Guest Portal
Kindly advice.
Regards
Freemen

I don't have such documentation nor I could find any on Cisco's site. With that being said, it doesn't mean that it doesn't exist. I just know that Active X is windows specific framework and Java is not supported on either iOS nor Android:
http://www.java.com/en/download/faq/java_mobile.xml
The good news is that Cisco appears to be steering away from Java so it is possible that in the future this will be supported.
Hope this helps!
Thank you for rating helpful posts!

Ise 1.2, cannot access guest portal

I upgraded from 1.1.4 patch 3 to 1.2 but cannot access guest portal anymore nor with FQDN:8443 nor with IP:8443
any idea?

I had attached the steps to configure the guest portal and hope will address the problem.
Configuring the Guest Portal
Adding a New Guest Portal You must configure settings for the Guest portal before allowing guests to use it to access the network. Some settings apply globally to all Guest portals and other require you to set them for each portal individually.
You can add a new Guest portal or edit an existing one.
Step 1Choose Administration > Web Portal Management > Settings > Guest > Multi-Portal Configurations.
Step 2Click Add.
Step 3Update the fields on each of these tabs:
•General—enter a portal name and description and choose a portal type.
•Operations—enable the customizations for the specific portal
•Customization—choose a language template for displaying the Guest portal with localized content
•File Uploads—displays only if you have chosen a portal type requiring you to upload custom HTML files.
•File Mapping— identify and choose the HTML files uploaded for the particular guest pages. Displays only if you have chosen a portal type requiring you to upload custom HTML files.
•Authentication—indicate how users should be authenticated during guest login.
Step 4Click Submit.
Specifying Ports and Ethernet Interfaces for End-User Portals
You can specify the port used for each web portal allowing you to use different ports for the end-user portals: Sponsor, Guest (and Client Provisioning), My Devices, and Blacklist portals. The Client Provisioning portal uses ports 8905 and 8909 for posture assessments and remediation, which you cannot change. Otherwise, it uses the same ports assigned to the Guest portal.
You can also partition portal traffic to specific Gigabit Ethernet interfaces. For example, you might not want the Admin portal (which always uses GigabitEthernet 0) available on the same network as guest users or employee devices.
Step 1Choose Administration > Web Portal Management > Settings > General > Ports.
Step 2Enter the port value in the HTTPS Port field for each portal. By default, the Sponsor, Guest, My Devices portals use 8443, and the Blacklist portal uses port 8444.
Step 3Check the Gigabit Ethernet interfaces you want to enable for each portal.
Step 4Click Save.
If you have changed the port settings, all nodes (Administration, Policy Services, and Monitoring) restart automatically, which may take several hours to complete.
Tips for Assigning Ports and Ethernet Interfaces
•All port assignments must be between 8000-8999. This port range restriction is new in Cisco ISE 1.2. If you upgraded with port values outside this range, they are honored until you make any change to this page. If you make any change to this page, you must update the port setting to comply with this restriction.
•You must assign the Blacklist portal to use a different port than the other end-user portals.
•Any portals assigned to the same HTTPS port also use the same Ethernet interfaces. For example, if you assign both the Sponsor and My Devices portals to port 8443, and you disable GigabitEthernet 0 on the Sponsor portal, that interface is also automatically disabled for the My Devices portal.
•You must configure the Ethernet interfaces using IP addresses on different subnets. Refer to these guidelines to help you decide how best to assign ports and Ethernet interfaces to the end-user portals:
Specifying the Fully Qualified Domain Name for Sponsor and My Devices Portals
You can set the Sponsor and My Devices portals to use an easy-to-remember fully-qualified domain names (FQDN), such as: mydevices.companyname.com or sponsor.companyname.com. Alternatively, Cisco ISE also supports wildcard certificates to address certificate name mismatch issues. You must configure DNS to resolve to at least one policy services node. If you have more than one policy services node that will provide portal services, you should configure high availability for the portal. For example, you could use a load balancer or DNS round-robin services.
Before You Begin
Step 1Choose Administration > Web Portal Management > Settings > General > Ports.
Step 2Scroll to the Portal FQDNs section, and check the appropriate setting:
•Default Sponsor Portal FQDN
•Default My Devices Portal FQDN
Step 3Enter a fully qualified domain name.
Step 4Click Save, and all nodes (Administration, Policy Services, and Monitoring) restart automatically, which may take several hours to complete.
Step 5Configure the network DNS server so that it resolves the FQDN to the Sponsor or My Devices portal nodes. You must also update DNS to ensure the FQDN of the new URL resolves to a valid policy service node IP address. Additionally, to avoid certificate warning messages due to name mismatches, you should also include the FQDN of the customized URL in the subject alternative name (SAN) attribute of the local server certificate of the Cisco ISE policy service node.

ISE 1.1 - Error Custom Guest Portal

Ciao,
we are facing a strange problem on ISE Custom Guest Portal.
After pressing the login button it returns an error:
Error:
Resource not found.
Resource:/guestportal/
It seems like that te function "/guestportal/LoginCheck.action" is not able to return the succesfull login page.
It's quite strange because user are authenticating without problem.
Any clue?
Ciao e grazie!
Luciano

Ciao,
we faced the problem on clients connected in wireless, where WLC redirect to the custom guest portal.
The setup works fine for almost 2 months, than it stop working; then we re-imaged the device (1st time).
Digging in the log with SE of TAC (621986639) we found these errors:
2012-06-06 13:55:32,152 ERROR 2012-06-06 13:55:32,152 [http-443-10][] api.services.persistance.dao.ResourceDAO- Exception while retrieving the resource //ip:port/guestportal/gateway?sessionId=SessionIdValue&action=cwa
2012-06-06 13:57:43,839 ERROR 2012-06-06 13:57:43,839 [http-443-10][] api.services.persistance.dao.ResourceDAO- Exception while retrieving the resource //ip:8080/guestportal/gateway?sessionId=SessionIdValue&action=cpp
2012-06-06 13:59:39,923 ERROR 2012-06-06 13:59:39,923 [http-443-5][] api.services.persistance.dao.ResourceDAO- Exception while retrieving the resource //ip:port/guestportal/gateway?sessionId=SessionIdValue&action=cwa
And during the test these errors were generated:
2012-06-07 16:05:58,448 ERROR 2012-06-07 16:05:58,448 [http-8080-2][] org.apache.struts2.dispatcher.Dispatcher- Could not find action or result
There is no Action mapped for action name Login. - [unknown location]
         at com.opensymphony.xwork2.DefaultActionProxy.prepare(DefaultActionProxy.java:186)
         at org.apache.struts2.impl.StrutsActionProxyFactory.createActionProxy(StrutsActionProxyFactory.java:41)
         at org.apache.struts2.dispatcher.Dispatcher.serviceAction(Dispatcher.java:494)
         at org.apache.struts2.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:422)
So we performed another re-image (2nd time) with a different media (not sure the problem was the media, it should be some script fail) today I'm performing some test ... I'll update this discussion asap.
Ciao!
Luciano

ISE Domain Name, Certificates and Guest Portal

Hi everyone,
We have an ISE deployment using our internal domain for its FQDN (For example: ise01.private.local). We now want to use it for authenticating guest access and have noticed the redirection URL by default uses the FQDN of the ISE server.
This works fine for our corporate machines as we have our own internal CA and generated certificates. As we do not want certificate errors occurring for our guests, we need to use a public FQDN.
Are we best off changing the domain-name used by the ISE servers or is there a way to edit the redirection URL to use a custom domain?
I have heard suggestions that changing the domain-name is unsupported, but I can't find any other way.
Thanks,
Mark

Mark,
Do you already have a public FQDN pointing to your ISE? If so, let's assume that you are authenticating guests using CWA. First creat a new Authorization Profile, under Common Tasks, select Web Redirection (CWA, DRW, MDM, NSP, CPP), Choose the Authentication Method (in this case, CWA) and define the ACL to be used. Just below that, select Static IP/Host Name and enter the public FQDN that points to your ISE.
From here you can create an Authorization Policy to reference the profile you just created.
Please Rate Helpful posts and mark this question as answered if, in fact, this does answer your question. Otherwise, feel free to post follow-up questions.
Charles Moreton

ISE 1.2 Guest portal user cannot change their passwords

I have a WLC 5508(version 7.6) and a server installed the ISE (version 1.2.1.198)，Now we configured the CWA，Use guest portal as an employee and guest login url，We can use the manually create internal user and password successfully logged in, and we set up allow guest users to change password in Multi-Portal, but the user can not change the password in the guest portal ,I suspect the change password option on the Guest Portal actually works? Can anyone tell me how to change their own username password in the guest portal ?

Requiring Guests to Change Password
You can allow or require guest users to change their password after their initial account credentials are created by the sponsor. If guest users change their passwords, sponsors cannot provide guests with their login credentials if they are lost. The sponsor must create a new guest account.
You can either allow guests to change their passwords, or you can require that they do it at expiration and at first login. To require internal users using a guest portal to change their password upon their next login, choose Administration > Identity Management > Identities > Users . Select the specific internal user from the Network Access Users list and enable the change password check box.
Before You Begin
Create a Guest portal or modify the DefaultGuestPortal. This setting is specific to each Guest portal.
Step 1 Choose Administration > Web Portal Management > Settings > Guest > Multi-Portal Configuration.
Step 2 Check the Guest portal to update and click Edit .
Step 3 Click the Operations tab.
Step 4 Check either or both options:
Allow guest users to change password
Require guest users to change password at expiration and first login
Step 5 Click Save .

ISE 1.2 Guest Portal Profiling Certainty Factor not Increase

Hi I have configure ISE 1.2 Guest Portal and check for profiling which device login but I found that endpoint profile not match after user succesful authenticate
Profiling Configure and Endpoint Detail in attachment below

Hi salodh
as you can see in attach file all profiling are configure correctly and condition should be match according to User-Agent Contain Andriod (profile3.png) and Certainty Factor must increase (profile2.png) in this case but Total Certainty Factor still 0 in endpoint profile (profile1.png)

ISE 1.2 AUP Multi-Portal Configuration

Currently we have ISE 1.2 configured using a multi-portal configuration. We use a guest portal for both Guest Access and for devices we consider non-compliant employee. Guest users are authenticated against an inernal user database in ISE, and the company owned devices auth against AD. If we login with a guest account that was created using the sponsor portal, we do not get the acceptable usage policy to check before getting access. If we login using the AD account, we do get the Acceptable Usage Policy to check before getting access. It appears this is the same portal, so why do we not get it for both?

for guest AUP configuration
AUP for posture assesment config

5760 v3.6 guest portal redirect to ISE

I'm testing a new set of 5760 controllers for a future production rollout, running software version 3.6. Our current production setup consists of older WISM-1 and 4402 controllers running CUWN 7.0. Our guest network has an anchor in the DMZ, redirecting to ISE.
In the recent thread (https://supportforums.cisco.com/discussion/12319151/3850-ise-guestportal-no-redirect-v-334), one of the posters said that guest redirection in 3.6 works similarly to redirection in CUWN, while in 3.3 it is very different. I found the documentation for 3.3 (http://www.cisco.com/c/en/us/support/docs/wireless/5700-series-wireless-lan-controllers/117717-config-wlc-00.html), which I have to say I don't like very much. However, I find the configuration and command reference guides for 3.6 are less than helpful on this point.
So the question I have is whether guest networking with an external redirect to ISE looks like the following in 3.6? Or does it work like CUWN, where the SSID is configured with layer 3 security? If it uses layer 3 security like CUWN, does anybody have a quick configuration sample for how it can work end to end in 3.6?
------ From the document http://www.cisco.com/c/en/us/support/docs/wireless/5700-series-wireless-lan-controllers/117717-config-wlc-00.html ---------
The flow includes these steps:
The user associates to the web authentication Service Set Identifier (SSID), which is in fact open+macfiltering and no Layer 3 security.
The user opens the browser.
The WLC redirects to the guest portal.
The user authenticates on the portal.
The ISE sends a RADIUS Change of Authorization (CoA - UDP Port 1700) in order to indicate to the controller that the user is valid, and eventually pushes RADIUS attributes such as the Access Control List (ACL).
The user is prompted to retry the original URL.

I have a project with a 5760 running 3.6 working to a 5508 anchor controller in a DMZ.
I have web authentication working to an ISE OK.
Regards
Roger

ISE 1.2 Guest Portal - This device has not been registered.

I have setup and SSID on my WLC. I got the redirecting to my ISE guestportal working.
However when I sign in I get a Device regitration Page
"This device has not been registered"
Unable to obtain the user information needed for network access.
The device ID is grayed out and blank.
Any assistance in this matter would be greatly appreciated

Thanks Johnston,
P.S for those who needs the path ISE 1.2 Administration -> Web Portal Management -> Settings -> Multi-Portal Configurations -> DefaultGuestPortal -> Operations.
On another note
When I login - I get my acceptable usage policy.
Accept
Then get a Device registration Portal where I can add the MAC address.
Now I have two quistions.
When I add my test mac address the url redirects to myservername:8443/guestportal/AfterDevReg.action - unable to connect <- that's the one issue.
The other is - Can't I by pass the MAC? ie once the user is signed on to get access.
Curretly I have the following settings enabled.
Enable Mobile Portal
Allow guest users to change password
Guest users should be allowed to do device registration <- if I disable that after signon the page just flash back to the guest portal.

ISE 1.3 Sponsored Guest Portal Login Failure

Hello Team,
Ive created a guest account in the sponsor portal for a test guest user, however the state remains in "created" state.
Now when the user tries to log on via the sponsored guest portal the error back is "invalid username or password".
In ISE logs it says :
Overview
Event
5418 Guest Authentication Failed
Username
bnawaz01
Endpoint Id
Endpoint Profile
Authorization Result
Actions
Troubleshoot Authentication
View Diagnostic Messages
Audit Network Device Configuration
View Network Device Configuration
View Server Configuration Changes
-->Authentication Details
Source Timestamp
2014-12-24 08:49:05.551
Received Timestamp
2014-12-24 08:49:05.553
Policy Server
DC1-ISE-DMZ01
Event
5418 Guest Authentication Failed
Failure Reason
Account is not yet active.
Resolution
Root cause
Username
bnawaz01
User Type
GuestUser
Endpoint Id
Endpoint Profile
IP Address
Authentication Identity Store
Guest Users
Identity Group
GuestType_Contractor (default)
Audit Session Id
Authentication Method
PAP_ASCII
Authentication Protocol
PAP_ASCII
Service Type
Network Device
Device Type
Location
NAS IP Address
NAS Port Id
NAS Port Type
Authorization Profile
Posture Status
Security Group
Response Time
Any ideas why this might be, if im doing something wrong and how to fix?
Thank you
Bilal

I have had the same issue, the fault is caused by the time zone in the sponsor groups being set by default to UTC, so if you are in London the accounts wont become available until UTC time. The best practice is to add a local time zone and remove UTC at initial configuration
To resolve this create a new local time zone in Guest Access>Settings>Guest Locations and SSIDs then under Guest Access>Configure>Sponsor Groups amend the time zone properties in each sponsor group
One other problem is if you do not remove this at initial configuration you don't seem to be able to get rid of UTC, not really an issue unless you forget when creating new sponsor groups

ISE Wired guest portal redirect even after authentication

Hi
I have configured both Wired and Wireless guest authentication via guest portal. Wireless is working fine, however the when trying with Wired, the redireciton page is keep getting even after user authenticated.
I'm not seen the redirection authorization policy in my logs however I can see only the user authentication logs (successful). Attached is my configuration and logging output.
Here is what I see on the interface
ABQT-3FLR-ACC-01#sh authentication sessions interface gigabitEthernet 4/0/19
            Interface: GigabitEthernet4/0/19
          MAC Address: a0b3.ccca.2ab1
           IP Address: 10.1.3.16
            User-Name: A0-B3-CC-CA-2A-B1
               Status: Authz Success
               Domain: DATA
       Oper host mode: multi-auth
     Oper control dir: both
        Authorized By: Authentication Server
          Vlan Policy: N/A
     URL Redirect ACL: ACL-WEBAUTH-REDIRECT
         URL Redirect: https://xxxx-TW-ISE-2.xxx.xxx.qa:8443/guestportal/gateway?sessionId=AC14011F000001571E52779F&action=cwa
      Session timeout: N/A
         Idle timeout: N/A
    Common Session ID: AC14011F000001571E52779F
      Acct Session ID: 0x00000309
               Handle: 0xE6000158
Runnable methods list:
       Method   State
       dot1x    Failed over
       mab      Authc Success
Here is the ACL
Extended IP access list ACL-WEBAUTH-REDIRECT
    10 deny udp any any eq domain (1344 matches)
    20 deny ip any host 172.20.5.12 (8122 matches)
    30 deny ip any host 172.20.5.14
    40 permit tcp any any eq www (3124 matches)
    50 permit tcp any any eq 443 (202927 matches)
    60 permit tcp any any eq 8080 (114 matches)
    70 permit ip any any (8056 matches)

Hi Mohannad,
Thanks for your response.
Actually the as per the configuration it should work, I'm still trying to find out what is what has gone wrong with this configuration. Infact I have tested with 3560 switch with the same config and it worked. only difference here is we used 2960S switch.
We need to find out why the next Auth policy is not hitting once user is authenticated.
Here is the port configuration and the authen status of the port.
ABQT-3FLR-ACC-01#sh running-config interface gig4/0/19
Building configuration...
Current configuration : 427 bytes
interface GigabitEthernet4/0/19
switchport access vlan 103
switchport mode access
switchport voice vlan 135
authentication event fail action next-method
authentication host-mode multi-auth
authentication order dot1x mab
authentication priority dot1x mab webauth
authentication port-control auto
authentication violation restrict
mab
dot1x pae authenticator
dot1x timeout tx-period 10
spanning-tree portfast
end
ABQT-3FLR-ACC-01#
Mar 31 12:32:14.127: %AAA-3-BADSERVERTYPEERROR: Cannot process accounting server type tacacs+ (UNKNOWN)
ABQT-3FLR-ACC-01#
ABQT-3FLR-ACC-01#sh atuh
ABQT-3FLR-ACC-01#sh atu
ABQT-3FLR-ACC-01#sh authe
ABQT-3FLR-ACC-01#sh authentication se
ABQT-3FLR-ACC-01#sh authentication sessions in
ABQT-3FLR-ACC-01#sh authentication sessions interface gi
ABQT-3FLR-ACC-01#sh authentication sessions interface gigabitEthernet 4/0/19
            Interface: GigabitEthernet4/0/19
          MAC Address: 0015.c5b4.fd4a
           IP Address: 10.1.3.23
            User-Name: 00-15-C5-B4-FD-4A
               Status: Authz Success
               Domain: DATA
       Oper host mode: multi-auth
     Oper control dir: both
        Authorized By: Authentication Server
          Vlan Policy: N/A
     URL Redirect ACL: ACL-WEBAUTH-REDIRECT
         URL Redirect: https://ABQ-TW-ISE-2.abq.gov.qa:8443/guestportal/gateway?sessionId=AC14011F0000018A32B4D906&action=cwa
      Session timeout: N/A
         Idle timeout: N/A
    Common Session ID: AC14011F0000018A32B4D906
      Acct Session ID: 0x00000394
               Handle: 0x3E00018B
Runnable methods list:
       Method   State
       dot1x    Failed over
       mab      Authc Success

Cisco ISE 1.2 Guest Portal customization with vWLC redirect

Hello Support Community,
we have a problem regarding customized web authentication on ISE 1.2 with Package ISE12CustomPortalPackage-v4.zip. We have a Virtual Wireless Controller where we do a redirect to ISE. When we use default guest portal on https://x.x.x.x:8443/guestportal/Login.action authentication and authorization works fine. When we do redirect to Cisco templates on https://x.x.x.x:8443/guestportal/portals/example/Login.html customized login page is displayed and after correct authentication guest successful page is displayed but we can't go to any webserver although ISE shows authentication and authorization as successful. When we try to reach a webserver after successful authentication we get redirected to customized login site. Virtual Wireless Controller shows client aus "Webauth Required" after successful authentication. Central Web Authentication isn't possible because we have a different AAA Server for 802.1X and only use wired guest access on a particular VLAN from WLC. Are there any known issues regarding customization template or is there something wrong regarding our redirect?
I hope somebody can help us.
Best Regards
Benjamin

Hello Neno,
1. I attached screenshots below.
2. There is nothing related to this client.
3. I attached Debug below.
We are currently using MAB on our switches as a fallback to our 802.1X on our wired access. Order and Priority currently is 802.1X/MAB/Auth-Fail-VLAN. CWA is based on a failed MAC-Authentication which leads to an Authorization Profile to permit access with Webauth.
If you configure Wired guest access on WLC there isn't a possibility to configure MAC-Authentication.
CWA on our switches isn't possible because we are currently using failed MAC-Authentication to direct clients to our Auth-Fail-VLAN which has restricted access secured by SVI-ACL which allows us HTTP Access to printers (manual Cert Deployment) and automated Cert enrollment to our computers.
Best Regards
Benjamin

ISE Guest Portal only redirect HTTPS traffic.

I have a wireless deployment consisting of the following:
5760 WLC & ISE 1.2
Am I missing something here
I have 4 similar deployments, and never had these issues:
On Android / Apple devices, the guest portal does not pop up automatically &
On a Windows Laptop only https traffic directs to the guest portal.
Thanx

i think you need to recheck the configuration also check the link for step by step config
http://www.cisco.com/c/en/us/solutions/enterprise/design-zone-security/landing_DesignZone_TrustSec.html

ISE Guest Portal redirection not working

I have built a lab at home. I have a Win2008 Server for AD/DNS, ISE 1.2 (VM trial), a 3560-cg switch, 2500 WLC and 2602i AP. I have configured everything as per the documentations online. My issue is that when I connect to the open SSID, it gets connected and has the dns server populated as well, but the redirection never takes place. I can search for google or cnn.com but it just stays at looking up host or something. However, if i take the redirect URL from the WLC and then do it on the browser, it does go to the guest portal. Let me know what issues I can see and if there is any other information I can provide.

Issue resolved.
Since my lab environment didnt have access to the internet and hence dns servers 8.8.8.8 would not resolve any public ips. But when an address is resolvable by a dns then it redirects nicely. For test I created a dns entry on the dns server itself and tested it.
Sent from Cisco Technical Support Android App

ISE 1.2.1.198 - Guest Portal Configuration

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