ISE 1.3 Guest account Activate
Hi,
Has anyone worked with ISE 1.3 with creating guest accounts using sponsor portal.?.
Our issue is that whenever we create new guest account using sponsor portal the account is shown as "Created" not as "Active". When we try to use the same account in guest portal it gives authentication failed and shows as "account is not yet active" in ISE report. (please see the attached file)
Can anyone tell how to make new account active or why it shown as "created" not as "active"?
thanks in advance.
Hi there,
I am having the exact same problem with my ISE 1.3 deployment after upgrading from 1.2 to 1.3 .
The issue seems to relate to timezones (as a lot of ISE problems do!) .
The issue relates to settings under Guest Access -> Settings ->Guest Locations and SSID . You should have defined a location local to you, for me it is 'Southampton, Europe/ London', the San Jose entry cannot be removed.
There should be an option to select timezone in the Sponsor Portal but it is missing so defaults to 'San Jose'. This causes a time-zone mis-match between between the account itself and the SSID location.
However if you create a guest account using the admin GUI: Guest Access -> Manage Accounts, although you still cannot select the timezone it will choose the correct one for the SSID and you will then be able to use the account via the Guest Portal. I don't know what would happen if you had a second SSID and alternative location, it would probably be totally broken!
I have raised this issue with TAC three weeks ago, and had a webex with the Business Unit last week. They saw the issue and took some debug logs, all very helpful people, but the problem is still unresolved.
cheers,
Seb.
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CSCuh14138
Description
Symptom:
Guest user Identity is getting updated with Mac. address instead of identity in Guest accounting reports.
Conditions:
issue is seen in Guest accounting reports
Workaround:
no work around
Known Affected Releases:
(4)
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1.3(0.566)
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•$OPTION4$ = Optional field for editing.
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http://www.cisco.com/en/US/docs/security/ise/1.2/user_guide/ise_custom_portals.html#wp1015657
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Many thanks.
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CSCuq83249
Description
Symptom:
Guest user fail authentication with error
Event 5418 Guest Authentication Failed
Failure Reason 86019 Guest User restricted
It happens if the user log first after the timeProfile validity, even if it is a FromFirstLogin profile.
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Conditions:
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Workaround:
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Last Modified:
Dec 23,2014
Status:
Fixed
Severity:
2 Severe
Product:
Cisco Identity Services Engine (ISE) 3300 Series Appliances
Rate the helpful posts........
Known Affected Releases:
(1)
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