ISE 1.3 Sponsor Portal problem

Hello Guys,
I configured one Guest WLAN to authenticate via ISE Web Portal.
The wlan, the redirect, everything is working fine. Y
Yesterday i created one user and password using the sponsor portal normally, but today, i tried to connect on the sponsor page and i got the error:
Sponsor Portal Internal Error
Please contact System Administrator. If you are the System Administrator please consult the logs.
I tried to restart the application ise via cli but didin't works.
Can you help me? Where these logs are located?
Thank you.

Look at you Rafael, coming up with problems and solving them yourself! :) Thanks for sharing the solution with everyone (+5 from me). Let's close the thread if the issue is resolved :)

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ISE 1.1 sponsor portal different type of guest accounts

Hi there
I just played around with the ISE 1.1.2.145 sponsor portal. I have the following 3 requirements, but I don't see a way the get there with the actuals sponsor portal features:
1. I would like to create a event user (one single user for multiple logins) with a given username and a given password
2. I would like to create a single user with a given username and a given password
3. How can I change the password of such a user
At the moment I am a little disappointed from the sponsor portal, there are not that features or I can't see the way to get there ;-)
Can anybody confirm the above problems?
Best regards
Dominic

It is possible to use internal users as well as AD users for admin.
I'm not actually sure whetehr it's possible to stop using Internal Users.
I have it working using both, primarily as I don't have AD credentials on customer site, so they use AD credentials and I stick to using Internal Admin User.
I still haven't understood your original question entirely, but if you select the guest username to be created based on email address (rather than first name/last name), then you can create a single username using a fictional email address, and allow the user to change the password on first login. You can then change the password to whatever you want.
Does that fit?

ISE 1.2 Sponsor portal port change not working

Hi,
Has anyone else had an issue where they change the default port number of the sponsor portal on the Admin node, all ISE restart, but the sponsor portal still only works on the default 8443 port?
Thanks,
Ct

Hi,
As you know that default port is 8443, but you can change this value so ensure that the same value you assign to the switch and it matches the setting in Cisco ISE.

ISE 1.2 Sponsor Portal issue

Hi
we have an ISE version 1.2 installation and are trying to customise the Sponsor Portal login page to show the Terms and conditions for staff whan accessing the page, by using the display pre-loign banner under the sponsor portal themes settings.
We have added the text for both pre and post login banners and have selected the check boxes for both but for some reason when saved the text does not display and the check boxes show as being un checked when going back to the page. Is this a bug ?? i have reset to factory defulats and re tried but still not working.. any help would be appreciated

It may be a browser issue. Please check the supported Operating Systems and Browsers for Sponsor, Guest, and My Devices Portals:
These Cisco ISE portals support the following operating system and browser combinations. These portals require that you have cookies enabled in your web browser.
Table 8 Supported Operating Systems and Browsers
Supported Operating System Browser Versions
Google Android 1 4.0.4, 4.0.3, 4.0, 3.2.1, 3.2, 2.3.6, 2.3.3, 2.2.1, 2.2
•Native browser
Apple iOS 6, 5.1, 5.0.1, 5.0
•Safari 5, 6
Apple Mac OS X 10.5, 10.6, 10.7, 10.8
•Mozilla Firefox 3.6, 4, 5, 9
•Safari 4, 5, 6
•Google Chrome 11
Microsoft Windows 82
•Microsoft IE 10
Microsoft Windows 73
•Microsoft IE 9
•Mozilla Firefox 3.6, 5, 9
•Google Chrome 11
Microsoft Windows Vista, Microsoft Windows XP
•Microsoft IE 6, 7, 8
•Mozilla Firefox 3.6, 9
•Google Chrome 5
Red Hat Enterprise Linux (RHEL) 5
•Mozilla Firefox 3.6, 4, 5, 9
•Google Chrome 11
Ubuntu
•Mozilla Firefox 3.6, 9

ISE 1.2 Sponsor Portal- Account Expiration Date Defaults to same time as Start Date

We have a time profile setup for ISE Sponspr Portal with Start/End. I understand this allows the sponsor to specifially set the start and end time for the guest account. When creating an account, the Start/End time is the same time. If a Sponsor forgets to set the end time, then the guest account will be created, but will expire not allowing the guest to login. It would be nice to have the end time default to something other than the start time, like 8 hours default. Is this possible? Can the expiration time default to something like 8 hours, but still give the Sponsor the ability to adjust the start/end times if needed? This is very simple, and I cannot believe this is not available.

Beginning with Cisco ISE 1.2 time profiles are referred to as the account duration in the Sponsor portal.
Cisco ISE 1.2 includes these default time profiles, which replace the profiles available previously:
DefaultFirstLoginEight—the account is available for 8 hours starting when the guest user first successfully connects to the Guest portal. This replaces the DefaultFirstLogin time profile.
DefaultEightHours—the account is available for 8 hours starting when sponsors first create the account. This replaces the DefaultOneHour time profile.
DefaultStartEnd—sponsors can specify dates and times on which to start and stop network access.
Upon expiration of their account per their assigned time profile, they will no longer be able to login or access the company network.
If a guest were to return to the network, the sponsor can change the account duration via the sponsor portal to grant them access again and then require them to change their password if deemed necessary (depending on the settings). Changing account duration can be used for extending a guest users access longer than the original setup.
If you upgrade to Cisco ISE 1.2, the older time profiles are still available, but you can delete them if you are not using them. If the older time profiles are assigned to a sponsor group, a message alerts you before deleting. If you perform a new installation of Cisco ISE 1.2, only the new time profiles display.

ISE 1.2 sponsor portal - disabling default languages

Hi,
We are implementing Cisco ISE 1.2 and have a question on the sponsor portal languages.
The client company's official language is English and so we would like to disable all other languages from the sponsor portal. If we don't do it, the users might select their native language (on the sponsor settings and/or the guest notification language) meaning that we have to customize and maintain all 15 language templates.
It has alread happened during the tests: a sponsor created a guest account and choose a notification language other than English - the SMS was not sent because the "Destination" on the "SMS text message notification" default value is "[email protected]".
Thanks in advance.
Regards,
Telmo Oliveira

Hi all,
This reply to myself is done for documentation proposes, it can help someone with the same challenge.
Today I was at an event at Cisco where ISE 1.3 beta was presented. This version will have already the option to choose between browser locale or static language template. Talking to the Cisco eng. responsible for the presentation, he told me that 1.2 had no way to do it.
Cisco ISE 1.3 is now planned to be release end of 2014.
Regards,
Telmo Oliveira

ISE 1.3 Sponsor Portal.

Hi There, Just trying out ISE Version 1.3 and encountering some issues getting access to the sponsor portal.
Just checking about a Standalone deployment is it OK to have the sponsor portal interface the same as you manage the ISE from?
I cant seem to get to the sponsor portal on 8443 it just doesn't display the page. It doesn't even fill out the URL at the end.
When I fill in the URL for it. I get this.
The Portal is set up like this So from what I see it should work. If I use the preview button in the portal set up I can get to it fine. Am I missing something?

Graham,
I've seen this a few times. Do you have separate PSNs? Note that the DNS entry (Alias) for the Sponsor Portal needs to point to a PSN and NOT the Admin Node. This usually fixes the issue. Create an alias in DNS for sponsor.domain.com (replace domain.com to reflect your domain name) and point it to a PSN. Then type sponsor.domain.com into your browser. The system will redirect to the default Sponsor Portal.
Note this Capture from the ISE 1.3 Admin Guide:
The full guide can be found here:
http://www.cisco.com/c/en/us/td/docs/security/ise/1-3/admin_guide/b_ise_admin_guide_13.pdf
Please Rate Helpful posts and mark this question as answered if, in fact, this does answer your question. Otherwise, feel free to post follow-up questions.
Charles Moreton

ISE 1.3 Sponsor Portal mandatory fields

Hello,
in the ISE 1.2 version it was possible to say that some fields are mandatory like first name or company.
I cannot find this setting in the ISE 1.3 version.
Regards
filip

Leoni,
These settings are found by going to Guest Access > Configure. Select Sponsor Portals and choose the Sponsor Portal in which you are working. Click Portal Page Customization
Once there, select your Guest Type. I chose Create Account for Known Guests. Then choose Settings over the preview image.
Please Rate Helpful posts and mark this question as answered if, in fact, this does answer your question. Otherwise, feel free to post follow-up questions.
Charles Moreton

Cisco ISE who created a ticket in sponsor portal

Hi I was wondering how to see who created a guest user ticket in Cisco ISE using the sponsor portal without checking the system logs that you have to download.
Is there any better way to do it?
kind regards

operations > reports >endpoints and users > guest sponsor summary
The Guest Sponsor Summary report displays all guest users created by each sponsor. Click on a sponsor name to display details about the guest users.

ISE 1.3 Sponsored Guest Portal Login Failure

Hello Team,
Ive created a guest account in the sponsor portal for a test guest user, however the state remains in "created" state.
Now when the user tries to log on via the sponsored guest portal the error back is "invalid username or password".
In ISE logs it says :
Overview
Event
5418 Guest Authentication Failed
Username
bnawaz01
Endpoint Id
Endpoint Profile
Authorization Result
Actions
Troubleshoot Authentication
View Diagnostic Messages
Audit Network Device Configuration
View Network Device Configuration
View Server Configuration Changes
-->Authentication Details
Source Timestamp
2014-12-24 08:49:05.551
Received Timestamp
2014-12-24 08:49:05.553
Policy Server
DC1-ISE-DMZ01
Event
5418 Guest Authentication Failed
Failure Reason
Account is not yet active.
Resolution
Root cause
Username
bnawaz01
User Type
GuestUser
Endpoint Id
Endpoint Profile
IP Address
Authentication Identity Store
Guest Users
Identity Group
GuestType_Contractor (default)
Audit Session Id
Authentication Method
PAP_ASCII
Authentication Protocol
PAP_ASCII
Service Type
Network Device
Device Type
Location
NAS IP Address
NAS Port Id
NAS Port Type
Authorization Profile
Posture Status
Security Group
Response Time
Any ideas why this might be, if im doing something wrong and how to fix?
Thank you
Bilal

I have had the same issue, the fault is caused by the time zone in the sponsor groups being set by default to UTC, so if you are in London the accounts wont become available until UTC time. The best practice is to add a local time zone and remove UTC at initial configuration
To resolve this create a new local time zone in Guest Access>Settings>Guest Locations and SSIDs then under Guest Access>Configure>Sponsor Groups amend the time zone properties in each sponsor group
One other problem is if you do not remove this at initial configuration you don't seem to be able to get rid of UTC, not really an issue unless you forget when creating new sponsor groups

ISE 1.2 corrupted sponsor portal

Hi,
since I started to use ISE sponsor portal it showes me wrongly, see attached screenshot.
I tried various browsers, but the problem is the same. Other pages are okay, just the main with guest users has problem.
Looks like it happened after upgrade from previous ISE version.
Does anybody know how to fix this?
Thanks and greets
Karel

Hi Karel,
As regarding to your query,
These selections will allow guests to change their password, perform self-service, and require
acceptance of a default AUP upon login.
Changed in ISE 1.2: Now that we have the ability to Change Account Duration (discussed later in the lab) the option
to Require guest and internal users to change password at expiration and first login has been updated so that
the guest must change the password when not only first logging in but then also when the expired account has been
reactivated. It’s not being used in this lab so be aware of this option.
Self-service allows any user to generate access credentials without requiring a sponsor to perform this task.
As this is not a sponsored user and any user may create their own account with this policy setting, it is
common to assign self-service guests to an Identity Group with minimal network access privileges such as
“Internet_Only”.

Sponsor Portal after upgrade ISE 1.2 - 1.3

Hi,
After upgrade ISE to version 1.3 I can't access to Sponsor Portal via ://ISE_IP:8443/sponsorportal/ as it was done in version 1.2 (error: [ 404 ] Sponsor Portal Resource Not Found. The resource requested cannot be found). I have to open it through ISE (Guest Access -> Configure -> Sponsor Portals -> Sponsor Portal (Default) -> Portal test URL). But then in address bar i can see the exact same address i tried to reach (://ISE_IP:8443/sponsorportal/) but it works.
I deleted migrated portal from version 1.2 and now using only default one. Should I additionally activate it somewhere after this upgrade?

Nice to hear that. I just want to add something to take into account:
When you create the CSR directly from ISE, the documentation says for version 1.2 that you need minimum CN field. I did it and then I started having issues with Chrome Browser/ChromeBook which was triggering a certificate warning even though I had signed it with the correct CA Server and I had the Trusted Certificate Authority included in the browser list.
When I was using 1.1.3, I did not have that problem when using ISE internal CSR feature and only using Common Name (CN) for the CSR.
I tried using Openssl as usual to create the CSR for ISE running 1.2. Signed and imported it into the ISE and the problem was solved. I am using like you FQDN in the WLC URL Redirect on LWA or CWA with the corresponding entry into the DNS. One important thing I found is that openssl uses some additional fields which I included in the CSR and I think after reviewing the ISE 1.2 documentation we need to include those as well in the ISE CSR feature. Looks like also there is a sequence/order for those fields in the ISE when creating the ISE CSR. The list is the following:
countryName       = optional
stateOrProvinceName     = optional
localityName            = optional
organizationName = optional
organizationalUnitName = optional
commonName        = supplied
emailAddress            = optional
Finally, with Openssl I could create as well SAN Certificates and I included the IP of the PSN , PAN and MNT ISE's so I would not need the DNS Entry. This feature was added on version 1.2 of the ISE which helps a lot. I will give it a few more testing since that I have a lab deployment with 5 ISE's (PAN, MNT and 3 PSN's).

ISE sponsor portal guest accounts

I am having an issue with guest accounts that have been created in the sponsor portal, some accounts work fine but others show up in the authentication logs on ISE as error 22056. This error points to ISE not looking in the right identity store but when you go deeper into the details all auth requests are pointing at the internal users store which is correct.
My main problem is that when I try to look at these accounts from the ISE admin console to see if there is any difference between them they do not show up i.e. no accounts that are created on the sponsor portal are displayed in the internal users database but if you try to create an account with the same user name ISE says that there is already an account with that name.
Is there any where on ISE to display the sponsor guest accounts?
Regards
Craig

Hi,
not too sure if I am missing something but this just tells you how to use the sponsor portal? my query was based around being able to see all user accounts i.e. accounts created in the sponsor portal and from the admin from the admin console in the admin console.
If I web browse to the ISE admin console and the go to administration-Identities I can only see the accounts that I have created through ISE admin, if I try and create an account that I know exists on the sponsor portal ISe complains that the user already exists but you cannot view it. This seems very odd, why wouldn't an admin be able to see all accounts?
thanks
Craig

ISE 1.2 patch 3 - Sponsor Portal default timezone changed to non-existant ECT

Hi everybody,
We've applied patch3 to our ISE 1.2 cluster and after the upgrade all the sponsor accounts (externally autenticated on Active Directory) now have GMT +01:00 Europe/ECT as default Time Zone. Thus all the guest account created have the same time zone and guest authentication fails.
This is the error from ise-console.log:
guest:- com.cisco.cpm.guest.exceptions.PortalUserException: java.lang.IllegalArgumentException: The datetime zone id 'ECT' is not recognised
guest:- at com.cisco.cpm.guest.edf.GuestUserAdaptor.isAcctValid(GuestUserAdaptor.java:489)
I checked the admin interface and the 1.2 documentation but could not find any default setting for sponsor users Time Zone
Time zone for the 3315 is CET:
clock timezone CET
A workaround is to have each sponsor user update its Time Zone setting on the Sponsor Portal, but this is impratical.
Did anybody experience the same issue?
Regards,

Hi Luigi Gangitano,
From when are you experiencing this issue? I suspect this would have been an issue when the server timezones are changed from CEST timezone to CET timezone.
To further figure out where exactly the issue is ,
1.Can you please let us know what is the timezone in the UI on the top most right corner in the server information section is ?
2.Similarly can you please check the timezone in the CLI of Primary ISE node.
If the above two locations are displaying correct timezone then we have to suspect with the sponsor portal.

ISE Time Management for Sponsor Portal User

Hi all,
I'm currently using ISE version 1.2 and when I create a custom time management for each user, the rule applied to each user is only applied for a maximum 10 days eventhough I configured it for ex.30 days.
want to check with all of you if anyone have the same issue?
Firstly I think it's because the purge time is default set for 15 days, but even when I already changed it. The expiration time will still not get over than 10 days.
Cheers
Ryan

Default Guest Time Profiles
Time profiles provide a way to give different levels of time access to different guest accounts. Sponsors must assign a time profile to a guest when creating an account, but they cannot make changes to the time profiles. However, you can customize them and specify which time profiles can be used by particular sponsor groups. Beginning with Cisco ISE 1.2 time profiles are referred to as the account duration in the Sponsor portal.
Cisco ISE 1.2 includes these default time profiles, which replace the profiles available previously:
•DefaultFirstLoginEight—the account is available for 8 hours starting when the guest user first successfully connects to the Guest portal. This replaces the DefaultFirstLogin time profile.
•DefaultEightHours—the account is available for 8 hours starting when sponsors first create the account. This replaces the DefaultOneHour time profile.
•DefaultStartEnd—sponsors can specify dates and times on which to start and stop network access.
If you upgrade to Cisco ISE 1.2, the older time profiles are still available, but you can delete them if you are not using them. If the older time profiles are assigned to a sponsor group, a message alerts you before deleting. If you perform a new installation of Cisco ISE 1.2, only the new time profiles display.

ISE 1.3 Sponsor Portal problem

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