ISE Application backup error

Getting this error while taking Cisco ISE backup.
Has anyone seen this?What is the solution? Tried with tftp/sftp repositories.
Thanks.

Looks like you're trying to take FULL backup.
What kind of deployment you've? I think you have primary PAP and Primary Mnt on the same node.
Please do "show disk" for checking up the space and "show backup history"
Can you download from the GUI the following three log files and send them to me:
Ise-psc.log
Catalina.out
ADE.log
Let me know if you have any query.
Jatin Katyal
- Do rate helpful posts -

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    Backup error occured, Error code 3700 "hostfile_error"
    ===================================================================================================
    I went through the previous threads regarding the same error but couldn't find a solution.
    System Info is Win 2008, MaxDB version 7.7.07.14.
    Here is the complete log, please suggest what can be done.
    ===================================================================================================
    DBA Action starts:
    Timestamp: 20110831100408   Function: sda   Object: DATA
    2011-08-31 10:04:08
    Using environment variable 'TEMP' with value 'C:\Windows\TEMP' as directory for temporary files and pipes.
    Using connection to Backint for MaxDB Interface.
    2011-08-31 10:04:09
    Checking existence and configuration of Backint for MaxDB.
        Using environment variable 'BSI_ENV' with value 'G:\sapdb\data\wrk\MXP\bsi.env' as path of the configuration file of Backint
        Reading the Backint for MaxDB configuration file 'G:\sapdb\data\wrk\MXP\bsi.env'.
            Found keyword 'BACKINT' with value 'D:\sapdb\MXP\db\bin\backint.exe'.
            Found keyword 'INPUT' with value 'G:\sapdb\data\wrk\backint\sapdb.in'.
            Found keyword 'OUTPUT' with value 'G:\sapdb\data\wrk\backint\sapdb.out'.
            Found keyword 'ERROROUTPUT' with value 'G:\sapdb\data\wrk\backint\sapdb.err'.
            Found keyword 'PARAMETERFILE' with value 'G:\sapdb\data\wrk\MXP\maxdb_config.par'.
            Found keyword 'ORIGINAL_RUNDIRECTORY' with value 'G:\sapdb\MXP\sapdata'.
        Finished reading of the Backint for MaxDB configuration file.
        Using 'D:\sapdb\MXP\db\bin\backint.exe' as Backint for MaxDB program.
        Using 'G:\sapdb\data\wrk\backint\sapdb.in' as input file for Backint for MaxDB.
        Using 'G:\sapdb\data\wrk\backint\sapdb.out' as output file for Backint for MaxDB.
        Using 'G:\sapdb\data\wrk\backint\sapdb.err' as error output file for Backint for MaxDB.
        Using 'G:\sapdb\data\wrk\MXP\maxdb_config.par' as parameter file for Backint for MaxDB.
        Using '300' seconds as timeout for Backint for MaxDB in the case of success.
        Using '300' seconds as timeout for Backint for MaxDB in the case of failure.
        Using 'G:\sapdb\MXP\sapdata\dbm.knl' as backup history of a database to migrate.
        Using 'G:\sapdb\MXP\sapdata\dbm.ebf' as external backup history of a database to migrate.
        Checking availability of backups using backint's inquire function.
    Check passed successful.
    2011-08-31 10:04:09
    Checking medium.
    Check passed successfully.
    2011-08-31 10:04:09
    Preparing backup.
        Setting environment variable 'BI_CALLER' to value 'DBMSRV'.
        Setting environment variable 'BI_REQUEST' to value 'NEW'.
        Setting environment variable 'BI_BACKUP' to value 'FULL'.
        Constructed Backint for MaxDB call 'D:\sapdb\MXP\db\bin\backint.exe -u MXP -f backup -t file -p G:\sapdb\data\wrk\MXP\maxdb_
        Created temporary file 'G:\sapdb\data\wrk\backint\sapdb.out' as output for Backint for MaxDB.
        Created temporary file 'G:\sapdb\data\wrk\backint\sapdb.err' as error output for Backint for MaxDB.
        Writing '
    .\pipe\backup #PIPE' to the input file.
    Prepare passed successfully.
    2011-08-31 10:04:09
    Starting database action for
         the backup.
        Requesting 'SAVE DATA QUICK TO '
    .\pipe\backup' PIPE BLOCKSIZE 8 NO CHECKPOINT MEDIANAME 'BackupMXP'' from db-kernel.
    The database is working on the request.
    2011-08-31 10:04:09
    Waiting until database has prepared the backup.
        Asking for state of database.
        2011-08-31 10:04:09 Database is still preparing the backup.
        Waiting 1 second ...
        Done.
        Asking for state of database.
        2011-08-31 10:04:10 Database has finished preparation of the backup.
    The database has prepared the backup successfully.
    2011-08-31 10:04:10
    Starting Backint for MaxDB.
        Starting Backint for MaxDB process 'D:\sapdb\MXP\db\bin\backint.exe -u MXP -f backup -t file -p G:\sapdb\data\wrk\MXP\maxdb_
        Process was started successfully.
    Backint for MaxDB has been started successfully.
    2011-08-31 10:04:10
    Waiting for end of the backup operation.
        2011-08-31 10:04:10 The backup tool is running.
        2011-08-31 10:04:10 The database is working on the request.
        2011-08-31 10:04:15 The backup tool is running.
        2011-08-31 10:04:15 The database is working on the request.
        2011-08-31 10:04:25 The backup tool is running.
        2011-08-31 10:04:25 The database is working on the request.
        2011-08-31 10:04:40 The backup tool is running.
        2011-08-31 10:04:40 The database is working on the request.
        2011-08-31 10:05:00 The backup tool is running.
        2011-08-31 10:05:00 The database is working on the request.
        2011-08-31 10:05:13 The backup tool process has finished work with return code 2.
        2011-08-31 10:05:13 The database has finished work on the request.
        Receiving a reply from the database kernel.
        Got the following reply from db-kernel:
            SQL-Code              :-903
    The backup operation has ended.
    2011-08-31 10:05:13
    Filling reply buffer.
        Have encountered error -24920:
            The backup tool failed with 2 as sum of exit codes. The database request failed with error -903.
        Constructed the following reply:
            ERR
            -24920,ERR_BACKUPOP: backup operation was unsuccessful
            The backup tool failed with 2 as sum of exit codes. The database request failed with error -903.
    Reply buffer filled.
    2011-08-31 10:05:13
    Cleaning up.
        Copying output of Backint for MaxDB to this file.
    Begin of output of Backint for MaxDB (G:\sapdb\data\wrk\backint\sapdb.out)----
            Reading parameter file G:\sapdb\data\wrk\MXP\maxdb_config.par.
            Using staging area D:\TEMP\STAGE1 with a size of 1048576000 bytes.
            Using staging area D:\TEMP\STAGE2 with a size of 1048576000 bytes.
            Using 2 file per Backint for Oracle call.
            Using C:\Program Files\Tivoli\TSM\tdp_r3\ora64\backint.exe as Backint for Oracle.
            Using G:\sapdb\data\wrk\MXP\initMXP.utl as parameterfile of Backint for Oracle.
            Using G:\sapdb\data\wrk\MXP\BackintHistory.txt as history file.
            Using G:\sapdb\data\wrk\backint\backint1.in as input of Backint for Oracle.
            Using G:\sapdb\data\wrk\backint\backint1.out as output of Backint for Oracle.
            Using G:\sapdb\data\wrk\backint\backint1.err as error output of Backint for Oracle.
            Using a maximal delay for a Backint for Oracle call of 3600 seconds.
            Reading input file G:\sapdb\data\wrk\backint\sapdb.in.
            Backing up pipe
    .\pipe\backup.
            Found 1 entry in the input file.
            Starting the backup.
            Starting pipe2file program(s).
            Waiting for creation of temporary files.
            1 temporary file is available for backup.
            Calling Backint for Oracle at 2011-08-31 10:05:12.
            Calling 'C:\Program Files\Tivoli\TSM\tdp_r3\ora64\backint.exe -u MXP -f backup -t file -p G:\sapdb\data\wrk\MXP\initMXP.
            Backint for Oracle ended at 2011-08-31 10:05:13 with return code 2.
            Backint for Oracle output:
            Backint for Oracle output:                          Data Protection for SAP(R)
            Backint for Oracle output:
            Backint for Oracle output:              Interface between BR*Tools and Tivoli Storage Manager
            Backint for Oracle output:              - Version 6, Release 1, Modification 0.0  for Win x64 -
            Backint for Oracle output:                    Build: 358  compiled on Nov  4 2008
            Backint for Oracle output:         (c) Copyright IBM Corporation, 1996, 2008, All Rights Reserved.
            Backint for Oracle output:
            Backint for Oracle output: BKI2027I: Using TSM-API version 6.2.3.1 (compiled with 5.3.2.0).
            Backint for Oracle output: BKI2000I: Successfully connected to ProLE on port tdpr3ora64.
            Backint for Oracle output: BKI0005I: Start of program at: 08/31/11 10:05:12 .
            Backint for Oracle output: BKI1216E: There are no backup management classes available.
            Backint for Oracle output: BKI1215I: Average transmission rate was 0.000 GB/h (0.000 MB/sec).
            Backint for Oracle output: BKI1227I: Average compression factor was 1.000.
            Backint for Oracle output: BKI0020I: End of program at: 08/31/11 10:05:13 .
            Backint for Oracle output: BKI0021I: Elapsed time: 01 sec .
            Backint for Oracle output: BKI0024I: Return code is: 2.
            Backint for Oracle output:
            Backint for Oracle error output:
            Finished the backup unsuccessfully.
            #ERROR
    .\pipe\backup
    End of output of Backint for MaxDB (G:\sapdb\data\wrk\backint\sapdb.out)----
        Removed Backint for MaxDB's temporary output file 'G:\sapdb\data\wrk\backint\sapdb.out'.
        Copying error output of Backint for MaxDB to this file.
    Begin of error output of Backint for MaxDB (G:\sapdb\data\wrk\backint\sapdb.err)----
            Backint for Oracle was unsuccessful.
    End of error output of Backint for MaxDB (G:\sapdb\data\wrk\backint\sapdb.err)----
        Removed Backint for MaxDB's temporary error output file 'G:\sapdb\data\wrk\backint\sapdb.err'.
        Removed the Backint for MaxDB input file 'G:\sapdb\data\wrk\backint\sapdb.in'.
    Have finished clean up successfully.
    SAVE/RESTORE request:
    SAVE DATA CANCEL
    SAVE/RESTORE request accepted:
    OK
    SAVE/RESTORE result:
    ERR
    -24988,ERR_SQL: SQL error
    -104,DBM command impossible at this time
    3,Data backup failed
    Servertask Info: because Error in backup task occured
    Job 1 (Backup / Restore Medium Task) [executing] WaitingT204 Result=3700
    Error in backup task occured, Error code 3700 "hostfile_error"
    Backupmedium #1 (
    .\pipe\backup) I/O Error
    Backup error occured, Error code 3700 "hostfile_error"
    DBA Action ends:
    Timestamp: 20110831100513   State:    Failure
    ===================================================================================================

    Hi Markus,
    Thanks for quick response. I did checked KNLMSG file and it has XML file kind of information where as dbm.prt has some information and here it is
    =================================================================================================
    2011-08-31 10:18:30 0x00009ecc INF          1 DBMSrvCo A DBM Server client connection was established at 2011-08-31 10:18:29 (client process has process ID 24352 on computer 10.1.47.21).
    2011-08-31 10:18:30 0x00009ecc INF        283 DBMSrv   Command 'auto_extend show' is being executed.
    2011-08-31 10:18:30 0x00009ecc INF        419 DBMSrv   Command 'auto_extend' has ended with return code 0.
    2011-08-31 10:18:30 0x00009ecc INF        283 DBMSrv   Command 'auto_update_statistics show' is being executed.
    2011-08-31 10:18:31 0x00009ecc INF        419 DBMSrv   Command 'auto_update_statistics' has ended with return code 0.
    2011-08-31 10:18:41 0x00009ecc INF        283 DBMSrv   Command 'backup_save "Backup" DATA RECOVERY' is being executed.
    2011-08-31 10:18:42 0x00009ecc INF          1 DBMKnl   Sending an administrative statement to the database
                        0x00009ecc INF          8 DBMKnl   Statement:  SAVE DATA QUICK TO '
    .\pipe\backup' PIPE BLOCKSIZE 8 NO CHECKPOINT MEDIANAME 'Backup'
    2011-08-31 10:19:47 0x00009ecc ERR          3 DBMKnl   Received the result of an administrative statement from the database
                        0x00009ecc ERR          9 DBMKnl   Statement:  SAVE DATA QUICK TO '
    .\pipe\backup' PIPE BLOCKSIZE 8 NO CHECKPOINT MEDIANAME 'Backup'
                        0x00009ecc ERR         10 DBMKnl   Returncode: -903
                        0x00009ecc ERR          5 DBMKnl   Errortext:  Host file I/O error
    2011-08-31 10:19:47 0x00009ecc ERR     -24580 DBMSrv   ERR_COMMAND_FAILED: Command 'backup_save' has ended and failed with return code -24920.
                        0x00009ecc ERR     -24920 DBMSrv   ERR_BACKUPOP: backup operation was unsuccessful
                        0x00009ecc ERR     -24778 DBMSrv   The backup tool failed with 2 as sum of exit codes. The database request failed with error -903.
    2011-08-31 10:19:53 0x00009ecc INF          2 DBMSrvCo A DBM Server client connection was released (client process has process ID 24352 on computer 10.1.47.21).
    2011-08-31 10:19:53 0x00009ecc INF          1 DBMKnl   Sending an administrative statement to the database
                        0x00009ecc INF          8 DBMKnl   Statement:  SAVE DATA CANCEL
    2011-08-31 10:19:53 0x00009ecc ERR          3 DBMKnl   Received the result of an administrative statement from the database
                        0x00009ecc ERR          9 DBMKnl   Statement:  SAVE DATA CANCEL
                        0x00009ecc ERR         10 DBMKnl   Returncode: -104
                        0x00009ecc ERR          5 DBMKnl   Errortext:  DBM command impossible at this time

  • I get a "JavaScript Application - Reference Error: XPCSafeJSObjectWrapper is not defined" error every time I try to open a new tab.

    <blockquote>Locking duplicate thread.<br>
    Please continue here: [/questions/777191]</blockquote><br>
    Just like the title says, starting with Firefox 4 Beta 6 or 7, I forgot. Any time I try to open a new blank tab (sometimes even when I start up Firefox and the app tabs load) I get an error that says "JavaScript Application - Reference Error: XPCSafeJSObjectWrapper is not defined" If I close it everything works as normal again (until I open a new tab) but it is very annoying to have to do this. Is there any fix for this or is the bug just still there?

    Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    * Don't make any changes on the Safe mode start window.
    See:
    * [[Troubleshooting extensions and themes]]
    * [[Troubleshooting plugins]]

  • I am facing problems while openin an application in facebook and other places.when i go to the application,an error shows and firefox closes autmatically either i send error reports or dont.....plz help

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    Notes:
    1) Please use the code tags when posting code or JNLP/HTML. It helps to retain indentation and avoids asterisks and plus sings being interpreted as formatting marks. To do that, select the code/JNLP etc. and click the CODE button seen on the Plain Text tab of the message posting form.
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  • When deploying the webdynpro java application , showing error message

    Hi Masters,
    when deploying the webdynpro java application , showing error message. Please reply why this problem showing and what is the solution
    But Iogin to sdm tool ( remote gui .sh) with same password, which password  i am using for deploy the webdynpro java application.here in sdm tool i am able to login. and i restart the sdm , and again trying to deploy the same problem it showing.
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    Result
    => deployment aborted : file:/C:/DOCUME1/ppuser/LOCALS1/Temp/temp30925rupa.com~sales.ear
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    Edited by: sujana mullapudi on Feb 13, 2010 2:52 PM

    Hi Sujana,
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    Your error show that J2EE_admin information is not correct.
    So, Please ask your basis team to update new J2EE_ADMIN password or you can do it in scured area of config tool.
    Hope this will helps you.
    Thanks
    Arun Jaiswal

  • Backup error due to System Writer missing (enumeration of system32 printer dlls takes too long)

    Hi,
    On a Windows 2008 R2 we get a Windows Backup error while backupping System State (event id: 5, error code: '2155347997').
    We tried *ALL* solutions found on Internet regarding the same issue (and we also applied the suggested hotfix KB2807849) but without success. So we DIGGED INTO VSS to see what is happening.
    ***1) First we saw that an USB printer had a problem and this resulted in
    hundreds of entries in the following registry keys:
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StillImage\DeviceNameStore\Canon MF6500 Series #100010]
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StillImage\DeviceNameStore\Canon MF6500 Series #100011]
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StillImage\DeviceNameStore\Canon MF6500 Series #100012]
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StillImage\DeviceNameStore\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\79590]
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StillImage\DeviceNameStore\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\79591]
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    pnputil -e returns no driver related to the printer)
    ***3) Using process monitor we saw that during vssadmin list writers the system is searching for the DLLs related to that printer AND SEEMS CAUGHT IN AN ENDLESS LOOP: this is an excerpt of the scan:
    09:56:34,5205954    svchost.exe    324    RegSetValue    HKLM\System\CurrentControlSet\services\VSS\Diag\System Writer\IDENTIFY (Enter)    SUCCESS
    09:57:18,2310377 svchost.exe 324 QueryDirectory C:\Windows\System32\spool\drivers\color\cnz005.icc NO SUCH FILE Filter: cnz005.icc
    09:57:18,2312877 svchost.exe 324 QueryDirectory C:\Windows\System32\spool\drivers\color\cnf6500m.icc NO SUCH FILE Filter: cnf6500m.icc
    09:57:18,2314854 svchost.exe 324 QueryDirectory C:\Windows\System32\cncmfp20.ini NO SUCH FILE Filter: cncmfp20.ini
    09:57:18,2316416 svchost.exe 324 QueryDirectory C:\Windows\System32\cnclsi20.dll NO SUCH FILE Filter: cnclsi20.dll
    ... and so on
    .... THE SAME FILES ARE REPEATED HUNDREDS OF TIMES!!!! ...
    It seems that somewhere there is a catalog of system files which still contains the references to the (same) files used by the hundreds of devices that WERE present in the DeviceNameStore (see point ***1 above, but now it is empty),  and the System
    Writer continues to search/enumerate those files and fails.
    How can I fix it ? Is there a way to "reset" the System Writer and "rebuild" (???) the correct files that it should backup? (in order to complete a successfull system state backup)
    Can you help me?
    Thank you in advance.
    EDIT: some additional (useful?) information:
    * we also ran chkdsk /f C: 
    * sfc /scannow completes without errors
    * in the vssadmin list writers the "system writer" is missing (but - as said above - when we run it the associated process repeatedly search printer dll files in the System32 directory)
    * perhaps those file are contained is some filemaps catalog ?!? Is there a way to "reset" them?!?
    ***EDIT 2***:
    I found that the reference to those missing DLLs are in ***C:\Windows\inf\setupapi.ev3*** but if I move the file away the System Writer continues not being listed in vssadmin list writer (though the vssadmin command complete very fast).
    This is what is happening:
    svchost.exe    324    CloseFile    C:\Windows\inf    SUCCESS    
    svchost.exe    324    CloseFile    C:\Windows\System32\DriverStore\infpub.dat    SUCCESS    
    svchost.exe    324    CreateFile    C:\Windows\System32\DriverStore\infpub.dat    ACCESS DENIED
    svchost.exe    324    CreateFile    C:\Windows\System32\DriverStore\infstor.dat    ACCESS DENIED
    svchost.exe    324    CreateFile    C:\Windows\System32\DriverStore\infstrng.dat    ACCESS DENIED
    svchost.exe    324    CreateFile    C:\Windows\System32\DriverStore\drvindex.dat    ACCESS DENIED
    svchost.exe    324    CreateFile    C:\Windows\System32\DriverStore\INFCACHE.0    NAME NOT FOUND
    svchost.exe    324    CreateFile    C:\Windows\System32\DriverStore\INFCACHE.1    ACCESS DENIED
    svchost.exe    324    CreateFile    C:\Windows\System32\DriverStore\INFCACHE.2    NAME NOT FOUND
    svchost.exe    324    CreateFile    C:\Windows\inf    SUCCESS
    svchost.exe    324    QueryBasicInformationFile    C:\Windows\inf    SUCCESS
    svchost.exe    324    RegCloseKey    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup    SUCCESS    
    svchost.exe    324    CreateFile    C:\Windows\inf\setupapi.ev1    SUCCESS
    svchost.exe    324    QueryStandardInformationFile    C:\Windows\inf\setupapi.ev1    SUCCESS
    svchost.exe    324    CreateFileMapping    C:\Windows\inf\setupapi.ev1
    svchost.exe    324    QueryStandardInformationFile    C:\Windows\inf\setupapi.ev1    SUCCESS
    svchost.exe    324    CreateFileMapping    C:\Windows\inf\setupapi.ev1
    svchost.exe    324    CreateFile    C:\Windows\inf\setupapi.ev2    SUCCESS
    svchost.exe    324    QueryStandardInformationFile    C:\Windows\inf\setupapi.ev2
    svchost.exe    324    CreateFileMapping    C:\Windows\inf\setupapi.ev2
    svchost.exe    324    QueryStandardInformationFile    C:\Windows\inf\setupapi.ev2    SUCCESS
    svchost.exe    324    CreateFileMapping    C:\Windows\inf\setupapi.ev2
    svchost.exe    324    CreateFile    C:\Windows\inf\setupapi.ev3    SUCCESS
    svchost.exe    324    QueryStandardInformationFile    C:\Windows\inf\setupapi.ev3
    svchost.exe    324    CreateFileMapping    C:\Windows\inf\setupapi.ev3
    svchost.exe    324    QueryStandardInformationFile    C:\Windows\inf\setupapi.ev3
    svchost.exe    324    CreateFileMapping    C:\Windows\inf\setupapi.ev3    SUCCESS
    svchost.exe    324    CreateFile    C:\Windows\System32\drivers    SUCCESS
    svchost.exe    324    QueryDirectory    C:\Windows\System32\drivers\acpi.sys    SUCCESS
    svchost.exe    324    QueryDirectory    C:\Windows\System32\drivers\rdpbus.sys    SUCCESS
    svchost.exe    324    QueryDirectory    C:\Windows\System32\drivers\i8042prt.sys    SUCCESS
    .... EVERYTHING IS OK UP TO HERE ...
    svchost.exe    324    CloseFile    C:\Windows\System32\drivers    SUCCESS
    svchost.exe    324    CreateFile    C:\Windows\System32    SUCCESS
    svchost.exe    324    QueryDirectory    C:\Windows\System32\cncc6500.dll    NO SUCH FILE    Filter: cncc6500.dll
    svchost.exe    324    QueryDirectory    C:\Windows\System32\cnci6500.dll    NO SUCH FILE    Filter: cnci6500.dll
    svchost.exe    324    QueryDirectory    C:\Windows\System32\cncc6500.dll    NO SUCH FILE    Filter: cncc6500.dll
    svchost.exe    324    QueryDirectory    C:\Windows\System32\cnci6500.dll    NO SUCH FILE    Filter: cnci6500.dll
    ... !!!!!GET CAUGHT IN AN ENDLESS LOOP!!!!!!!! (System Writer probably ends for timeout)...
    Is there a way to rebuild/modify that file C:\Windows\inf\setupapi.ev3
    Perhaps I can delete the catroot2 directory?

    Hi,
    Please check if there are number of files in Temporary ASP.NET folders under "C:\Windows\Microsoft.Net\Framework". If so, clear these files then restart the server to check the results.
    In additional, you could try the steps below to troubleshoot the issue:
    1. Give NETWORK SERVICE Read permissions on COM+ Event System.
    a. Open the registry editor and navigate to HKLM\CurrentControlSet\Services\EventSystem.
    b. Right click on the EventSystem and then select ‘Permissions’
    c. Click on ‘ADD’ button and then type in ‘NETWORK SERVICE’ and give it READ permission.
    d. Reboot the machine and then run the 'VSS admin list writers' to check if it shows up the 'system writer'.
    2. If the step 1 doesn't work then move the contents of C:\Windows\winsxs\FileMaps to an alternate location. Then run the command 'VSS admin list writers' to check if it shows up the 'system writer'.  Is so, some of those files maybe corrupted and we
    need to identify them and replace the files from a healthy machine.
    Regards,
    Mandy
    We
    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

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