ISE backup restore hanging

I'm trying to restore ISE backup using the FTP server and it hangs at 80% showing the following message:
performing ISE database synchup...80% completed

Couple of questions:
1. How long did you give the system to complete restore?
2. Are you restoring the admin db or the monitor one?
3. Are you restoring a backup taken from the same version of ISE that is running on the new device?
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