ISight has stopped working
I have a Macbook Pro connected to a 24" cinema monitor. Recently when I wish to use the camera it tells me that it cannot connect as it is being operated by another programme but I do not have any other programme. Can anybody advise how I can overcome this
hairy scotsman wrote:
I have a Macbook Pro connected to a 24" cinema monitor. Recently when I wish to use the camera it tells me that it cannot connect as it is being operated by another programme but I do not have any other programme. Can anybody advise how I can overcome this
Welcome to Discussions, hairy scotsman
(1) I suggest that you first disconnect your 24" LED monitor and separately test and troubleshoot the iSight built into your MBP until you are confident that your inbuilt iSight works properly and reliably.
Once your MBP's inbuilt iSight functions correctly, you can reconnect your LED display. Your LED display's iSight then should be usable again.
If you need help selecting which iSight to use with a given app, some info is available here:
http://discussions.apple.com/thread.jspa?messageID=11355158�
(2) Merely restarting your Mac may correct your iSight's problem. If not, try all relevant suggestions for built-in iSight from:
http://support.apple.com/kb/HT2090
If your iSight problem occurs in more than one app and more than one user account, the reset suggested there often restores proper function of inbuilt iSight.
If the problem is in only one app, resetting the preferences (deleting the .plist file) for that app may correct the problem.
(3) If your MBP's iSight works, but your LED display's iSight does not, consider the suggestions in
http://support.apple.com/kb/TS2400
(4) However, if after carefully following all the above suggestions, one of your iSights works but the other neither works nor shows as a USB device in your Mac's System Profiler, you likely have a hardware problem with that iSight. In that case, contact Apple or an Apple-Authorized Service Provider for service.
EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.3) MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.3)
LED Cinema Display G4 PowerBook 1.67GHz (10.4.11) iBookSE 366MHz (10.3.9) External iSight
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My iSight suddenly stopped working in the middle of a Skype connection. It had been working correctly: my contact heard me and saw my image. Then, the sound suddenly was lost, and after that the image. The green light on the iSight went off. If I plug the firewire cable into another port, the light comes on for a few seconds, then goes off. The iSight is identified in About This Mac. I took the iSight to the local Genius Bar, and it worked perfectly on 2 other Mac's. I was advised to re-install the OS with archive, but isn't there anything more simple?
Hello George,
... isn't there anything more simple?
Here are some things you can try.
(1) If you used your own iSight's cable when you tested your iSight at the Genius Bar, you know neither the cable nor your iSight is the problem.
You can test your iSight with other applications to determine whether you have problems with more than one. Also, consider the link there to Apple's "iSight: How to Troubleshoot" suggestions.
(2) If your only problem is with Skype, consider reinstalling Skype or check out Skype's great Help section. Skype even hosts its own discussion forums dedicated to Skype specific issues.
(3) If your iSight has problems with more than one application, consider whether your Mac OS X Maintenance is up to date. Maintenance is the first thing I check when I begin to experience minor problems or system slowdown.
(4) If your problem persists although your OS X Maintenance is current, download and apply this Mac OS X 10.4.8 Combo Update (PPC). Finish with another Permissions Repair and check your iSight again.
Users have reported fixes to a variety of audio, video, connectivity, and software conflicts and unreliability issues after properly applying Combo Updates.
The Combo Updater will be much simpler than an A&I reinstall.
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• If you have not already done so, shut down Mac, restart,
and try again. If the camera still does not work, continue.
• Try ALL relevant suggestions from Apple's Troubleshooting
article: http://support.apple.com/kb/HT2090
(Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the name of your Mac's built-in camera, the same info and troubleshooting applies.)
If you need to use the "reset" suggestion, use the correct reset for your Mac.
• Use your Mac's Disk Utility to repair permissions and then
download and apply the latest Combo Update. For your Mac OS,
the current version is at http://support.apple.com/kb/DL1640
• Repair permissions again immediately following the system restart
that completes the Combo update.
Properly applying the Combo version of updates can sometimes correct software problems, but, if your trouble is caused by a hardware problem, there are no user serviceable parts of the camera.
• If nothing else resolves your problem, yours is likely a hardware issue.
Unless you have a current backup, make one now.
Then use the final "Troubleshooting" suggestion:
"... contact Apple or an Apple-Authorized Service Provider for service."
Message was edited by: EZ Jim
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(Over time, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the name of your Mac's built-in camera, the same info and troubleshooting applies.)
Message was edited by: EZ Jim
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AdapterDeviceID: 0x9712
AdapterDriverVersion: 8.861.1.2000
AdapterSubsysID: 164c103c
AdapterVendorID: 0x1002
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AvailablePageFile: 13967405056
AvailablePhysicalMemory: 6222434304
AvailableVirtualMemory: 3783245824
BIOS_Manufacturer: Hewlett-Packard
BlockedDllList:
BreakpadReserveAddress: 46661632
BreakpadReserveSize: 41943040
BuildID: 20141113143407
CrashTime: 1417153956
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1416895140
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D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
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SystemMemoryUsePercentage: 25
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"Problem signature: APPCRASH
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Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
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This is the information I have on the Problem Details:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: StackHash_0a9e
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Fault Module Timestamp: 00000000
Exception Offset: 00000000
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Exception Data: 00000008
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Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789Try copying the QTMovieWin.dll in the c:\program files (x86)\common files\apple\apple application support folder to the c:\program files (x86)\iTunes folder. I had same problem and it's fixed this bug.
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I upgraded my home PC Desktop to Windows 7 earlier this year and had no trouble bringing over iTunes from my previous platform (Windows XP).
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(a)" iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues"
(b) "iTunes: Troubleshooting issues with third-party iTunes plug-ins"
(c) "iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio"
(d) "Removing and reinstalling iTunes, QuickTime, and other software components for Windows vista or Windows 7"
(e) "iTunes for Windows: system restarts, blue screen, or quits unexpectedly when accessing iTunes Store"
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Lastly, I contacted iTunes Store Customer Support (although my problem isn't with the store, it is upgraded iTunes running on windows 7). They told me the issue was "outside (their) expertise" and recommended I look at this discussion board.
Here is the information I found under Event Viewer:
==================================================================
Log Name: Application
Source: Application Error
Date: 11/27/2011 11:46:01 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Theresa-HP
Description:
Faulting application name: iTunes.exe, version: 10.5.1.42, time stamp: 0x4ebf7d7c
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00026b72
Faulting process id: 0x13b0
Faulting application start time: 0x01ccad3d27f6b2ff
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d 09154e044272b9a\MSVCR80.dll
Report Id: 6ef58025-1930-11e1-a798-e06995d0a503
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-11-27T19:46:01.000000000Z" />
<EventRecordID>9927</EventRecordID>
<Channel>Application</Channel>
<Computer>Theresa-HP</Computer>
<Security />
</System>
<EventData>
<Data>iTunes.exe</Data>
<Data>10.5.1.42</Data>
<Data>4ebf7d7c</Data>
<Data>MSVCR80.dll</Data>
<Data>8.0.50727.6195</Data>
<Data>4dcddbf3</Data>
<Data>c000000d</Data>
<Data>00026b72</Data>
<Data>13b0</Data>
<Data>01ccad3d27f6b2ff</Data>
<Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
<Data>C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_ none_d09154e044272b9a\MSVCR80.dll</Data>
<Data>6ef58025-1930-11e1-a798-e06995d0a503</Data>
</EventData>
</Event>
==================================================================
It seems that I am not alone in having this problem! Are there any experts out there who want to earn the undying gratitude of the technically challenged (or a few expert points?)
Thanks for listening,
Theresa
PS - someone recommended uninstalling Apple Quick Time Player. I don't have Quick Time Player.I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
The following solution worked for me:
COPY QTMovieWin.dll
FROM c:\program files (x86)\common files\apple\apple application support\
INTO c:\program files (x86)/iTunes -
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