ISight on new MacBook Pro isn't working

I just got a brand new MacBook Pro and the built-in iSight camera doesn't appear to be working. When I initially set up the computer and tried to take my profile shot it came up blank. Now, after all installed updates from Apple, it doesn't work at all and the computer doesn't seem to recognize it's presence. I keep getting messages to the affect there's no camera attached to the computer when I open any applications that would recognize it. Photo Booth gives me an error saying it can't open because no camera is attached or the camera is in use by another application when no other application is running. iChat doesn't recognize it either. Did I receive this computer already broken? I'm quite fruastrated.

Welcome to Apple Discussions, Soxhor
Your problem may be hardware related, but until you get better suggestions from iNtel Mac users, here are some common solutions that help most avoid a visit to their Apple Service Technician.
None of the suggestions is complicated, but the only way to find which one will work for you is to try each suggestion in the list until you find the one that fixes your Mac.
(0) Disconnect any unnecessary peripherals while you do your testing to rule out possible conflicts.
(1) Restart your Mac. Sometimes that is all that is required.
(2) If you use VMware Fusion to run Windows on your Mac, consider disconnecting iSight from your Virtual Machine as recommended by user "The.VCI" in this post.
(3) If you use an HP printer/scanner with your Mac, consider the "daemon" suggestions from user "parkersal" in this post.
(4) Check for any running applications, Login Items, or widgets that can use your iSight. (It is easy to forget widgets like Mirror in your Dashboard.) As explained in Apple's iSight "Your camera is in use by another application" message, iSight can be used by one application at a time.
(5) Try every suggestion re: Built-in iSight in How to Troubleshoot iSight. Be sure to include the checks for whether the problem is "application-specific" and "user-specific".
Click here if you need help creating a new user account to check whether your problem is "user-specific" during Troubleshooting.
(6) If resetting or the other troubleshooting suggestions do correct your problem, try the following:
- Backup your Home Folder, or at very least, your important files.
- Repair permissions. (Click here if you need help.)
- Then download and apply the Mac OS X 10.4.10 Combo Update v1.1 (iNtel).
- Finish with another Permissions Repair, and then check your iSight again.
Users have reported fixes to a variety of audio, video, connectivity, and software conflicts and unreliability issues after properly applying Combo Updates.
(7) A few iNtel Mac laptop users have also reported success after unplugging their Macs and leaving the battery out for half-an-hour to overnight.
(8) If none of these suggestions help, I suggest that you take your iMac to your Apple-Authorized Service Provider for a professional check.
To help others who may have the same problem, please post back which solution gets yours working again.
EZ Jim
PowerBook 1.67 GHz Mac OS X (10.4.10) G5 DP 1.8 External iSight

Similar Messages

Problem with bult-in isight in new Macbook Pro 2.4Ghz multitouch

i have bought new Macbook Pro. I try install Windows XP and bootcamp to fit drivers to all hardwares. At the beginning, isight worked probably when i click "My Computer" then click the webacam icon. After a long time, I did it again and I saw:
"Video Preview Failure.Creation of the video preview failed.Please check the device connection and make sure that the device is not being used by another application or user."
although i haven't known which program was using it.I did many ways to solve this problem but i couldn't. After that, I installed a fresh window XP again and isight continued working probaly. At this time, I did a check to find out which program was using my isight. I did like that one time installing a program and check isight working one time. And i saw that after installing Yahoo Messenger, my isight meet the problem like above.
Can anybody give me a comment? Thank you
Message was edited by: stoney78us

Welcome to Apple Discussions, stoney78us
I don't use Windows, but if you get no better help here, I suggest you boot your Mac into OS X and use the suggestions in Apple's How to Troubleshoot iSight to be certain that your iSight works correctly in OS X.
If you still have trouble with your iSight in Windows although your iSight works in Mac OS X, boot back into Windows XP. Then use Windows XP > Help on your Mac or click here for the Windows Help Web Page to check whether your problem might be related to installing, configuring, or using Windows.
If the above does not help you solve your problem, or if you already know that the problem only occurs when you are using Yahoo! Messenger, check Yahoo! Messenger > Help on your Mac or click here for the Yahoo! Messenger Help Web Page. Yahoo! Help should be best the best information source on how to Troubleshoot their application on your system.
If the problem only occurs with one of your other Windows applications, and if you cannot find appropriate help for the problem in the Help pages for that application, when you post back, tell us the name and version number of the application that gives you trouble. Also tell us any new things you learn while trying the suggestions above.
Someone may be able to offer more specific suggestions based on the details in your response.
EZ Jim
PowerBook 1.67 GHz w/Mac OS X (10.4.11) G5 DP 1.8 w/Mac OS X (10.5.2) External iSight

Does the new Macbook Pro 13 2011 work with the Intel SSD?

I've been trying to upgrade my macbook pro to an ssd (using stock original 5400 rpm 320 gb HDD) but so far I've been reading for like 2-3 hrs and came to a conclusion. Intel is the most reliable and most highly recommended. However, Intel SSD doesn't work with the new Macbook Pro 13" & 17" because of some cabling SATA III issues. Does the issue still remain or has it been fixed? If it hasn't been fixed, what is the current most highly recommended and reliable and best in terms of speed, reliability, and just...best SSD available that works best with the 2011 MBP? Can anyone help me out? Ive been reading that OCZ and others are faster than Intel but less reliable (higher failure rates) and MBP can't take advantage of faster 6/Gbps RAID III or something. help me!!! Should I just wait?

If you search the web, you will predominately read about problems, not good experiences.
I don't believe Intel is any less subject to issues, than the Sandforce SSD drives.
Buy from a reliable source with a good return policy and warranty.
OWC is well regarded.

Current Gen 2 iPod Touch on new Macbook Pro - will restore work?

I backed up my ipod touch on the new macbook pro computer (right clicked on my ipod on the left nav in iTunes).
I want to (1) update my ipod touch from 3.1.2 to the new 4.2 OS and (2) use my new macbook pro from this point forward.
My question, if I do a restore and select the backup, will all my apps (and app data), safari bookmarks and all info on my ipod touch be restored properly? I am scared that I will lose all my information.
I previously synced my ipod touch on the older powerbook.
Anyways, your advice is greatly appreciated!!

My ipod touch was initially "connected" with the powerbook. When I did a sync on the powerbook (old computer), a bakup was created. In iTunes, I was able to see a list of my apps on the left column (sync apps) next to the right column, that showed what was on the ipod touch.
On the new computer, macbook pro, after I backup the ipod touch via right clicking the ipod touch on the left left pane.... I do not see my apps show under the sync apps column.
When I check the box to sync apps, under the apps section, i get a message saying, "Are you sure you want to syn apps? All existing apps and their data on the ipod touch will be replaced with apps from this iTunes library". From the looks of it, none of my apps added onto the library of the macbook pro, as the left column, sync apps, is empty.
I noticed too, when i backed up the ipod touch on the powerbook, i saw my apps on the status pane show... and eventually show up on the sync apps column on the left. During the backup to the macbook pro, I didn't see that happen.
Backstory: I got the ipod touch as a present, started using it through my powerbook. I haven't updated it much on the powerbook for a long long time. I got more apps, added bookmarks and used the ipod touch frequently, without really attaching it to the powerbook. Only maybe one time last year to upgrade to 3.1.2 os. Around that time, powerbook was super super slow and having problems.
Sometime spring/summer last year, I got a new powerbook and haven't had a chance to connect the ipod touch to it until now. I had trouble syncing/transferring my ical, iphotos and itunes (between the powerbook and macbook pro)... but eventually added what I needed for the most part, without adding older stuff i didn't need anymore - pretty much manually. i lived with not having my playlist on itunes and redoing my events in ical. luckily, i have a iphoto library manager, so my photos albums are intact the way i'm comfortable managing them.
anyways, i want to update the ipod touch to the latest os 4.something. and start using this macbook pro as the go to computer, as i won't be touching the powerbook much.
I care more for the apps and the apps' data, ipod touch safari bookmarks... photos and music i can redo again, as both are different between the powerbook and macbook pro anyways.
the macbook pro is authorized, as with the older powerbook.
i think the reason apps don't bakup inot the macbook pro, is because it's somehow still associated to the powerbook. the contents on the ipod touch are more current than what is on the macbook pro, as regards to apps and apps info and bookmarks.
Help! Please.

New Macbook Pro won't work with Snow Airport

I am trying to connect my new Macbook pro with an old airport snow.
The macbook can see the airport's network, but everytime I try and connect to it there's an error.
I can connect to the airport via the ethernet, but if I try to use the assistant for the snow/graphite models it says i don't have a airport card installed. Which I do.
Is it possible to connect my new macbook with this older airport. Or is my computer to new for this old wireless router?
Any ideas??

Thanks for the input. Yes, I've driven the 23" with another Mac. I took the laptop back to the shop today. Hopefully they can resolve the issue.
Macbook Pro Intel Duo Mac OS X (10.4.8)

Brand new MacBook Pro & Youtube: Not working together

I just bought this new MBP and whenever I go to watch a Youtube video, it encounters some serious difficulties. The videos load up to just a few seconds in and stop. If I drag the slider to any point in the video, it will play from that point, but only for a few seconds before locking up again a few second again.
I ran a software update, I've tried goofing around with some settings, and I have reinstalled flash. Does anyone have any ideas? It would be much appreciated.

GM1977 wrote:
hello, I used the webcam just to try it few times and now it is not working anymore. photo booth, skype etc... no way to see the camera working again.
the macbook is 10 days old!!!
Any idea/solutin ?
thanks
(1) Be certain that all third-party software you have added is compatible with OS X 10.6.2. Uninstall any that cannot be updated for compatibility and test to see if your problem remains.
(2) If you do not have a third-party software problem, consider all relevant suggestions from
http://support.apple.com/kb/HT2090
If your iSight problem occurs in more than one app and more than one user account, the reset suggested there often restores proper function of inbuilt iSight.
However, if after carefully following all the suggestions in the "How to Troubleshoot iSight" article, your built-in iSight still does not work, contact your retailer for help with your new Mac.
EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.2) MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.2)
LED Cinema Display G4 PowerBook 1.67GHz (10.4.11) iBookSE 366MHz (10.3.9) External iSight

HT1277 My ICloud was hacked. So the email box on my Macbook Pro isn't working at all. However, I can use it when I login to ICLOUD and my IPhone. Why will it still not work on my laptop. Help please!

Hi,
My ICloud was hacked. So I updated my password and now have my Iphone and the Icloud online email working. Yet the email set up on my Macbook Pro still will not work and I ran through the troubleshooting. It has ICloud IMAP. Can someone please help me with this?
Thank you.

First, a caution: Do not retry passwords. Trying random passwords or wrong passwords more than (usually) twice, and that'll usually trip evasion, and you'll get blocked even with the right passwords. If you've retried random passwords, you'll have to let things "cool off" for a while, and try again later.
Open up the details drawer in the Mail.app Connection Doctor troubleshooting, and re-run the connection tests. Expurgate anything sensitive from the diagnostics, and post the iCloud-related errors here.
Alternatively, remove the iCloud account from the accounts listed within Mail.app. Re-add it. See if that clears the issue.
Alternatively and if the other options here fail, contact Apple iCloud support directly and request assistance.

The Sound On My MacBook Pro Isn't Working

The sound on my MacBook Pro is usually fine, but today it didn't work. For example, I tried listening to music on iTunes and watch videos but the volume wouldn't work at all. When I go to turn up the volume, it seems to turn up ok, but when I try to put on some music, it doesn't work at all. I then tried using my brother's Apple headphones on my MacBook Pro, and then the sound worked normally. I really would like this fixed so if someone could help me that would be great, because I don't want to keep using my brother's headphones just to watch a video or listen to music. Thank you to anyone who helps!

Hey
I did a NVRAM reset, and nothing happened. The sound stayed the same. Whats an audio output port, where can you find it, and where can you find the red light? When I try turning up the volume, instead of turning it up a cross sign appears under the speaker, thus no volume turns up. The menu bar right at the top of the screen - the speaker icon is not black, but more a very light grey.
Thanks for helping though!

The track pad on my Macbook pro isn't working well. The scrollbars are there but the only way it lets me scroll is with the arrows. It also doesn't let me highlight anything to delete it nor does it like me double click to open any documents. Help?

It isn't letting me copy and paste so the question is the subject, I am sorry.

Hi Miamel84,
Welcome to the Support Communities!
If your trackpad is unresponsive, a good troubleshooting step is to reset the PRAM and SMC on your system. The following articles will show you how to do that. Also see the final article in this post that addresses general issues with jumpy or erratic trackpads.
You can click on the links to see more details and screen shots.
I've highlighted the pertinent information for you below.
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Resetting the System Management Controller (SMC)
Resetting the SMC on Mac portables with a battery you can removeNote: Learn about removing the battery on MacBook and MacBook Pro.
Shut down the computer.
Disconnect the MagSafe power adapter from the computer, if it's connected.
Remove the battery.
Press and hold the power button for 5 seconds.
Release the power button.
Reconnect the battery and MagSafe power adapter.
Press the power button to turn on the computer.
Resetting the SMC on portables with a battery you should not remove on your own
Note: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
About NVRAM and PRAMhttp://support.apple.com/kb/HT1379
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
Portables and Magic Trackpad: Jumpy or erratic trackpad operation
http://support.apple.com/kb/TS1449
I hope this information helps ....
Have a great day!
- Judy

New Macbook Pro Keyboard not working at all

My MacBook Pro keyboard is completely unresponsive. Any ideas?

Hey Guys,
I figured it out. By searching some other cursor/mousepad thread: I had to do a PRAM reset. Now it's working!
http://support.apple.com/kb/HT1379?viewlocale=en_US&locale=en_US

New Macbook Pro display not working

I've had a 15" Macbook Pro for about 2 months and haven't had any problems with it before, but suddenly the screen won't wake up from sleep. The backlight still works. The volume buttons still make the popping noises when I press them. The computer goes to sleep, but I can't shut it down. When I hold down the power button it makes a noise like it's shutting down, but the backlight stays on.
I read something about it possibly being a problem with the RAM chip, but I can't shut the computer down for me to open up the case safely. Mac upgraded the RAM so maybe they did something wrong?

Well you can force quit by continuing to hold the power button down.
I would try resetting the system management controller.
http://support.apple.com/kb/HT3964
If no progress reset the PRAM
https://support.apple.com/kb/HT1379
I would take it to an Apple Retail Store or an Apple Authorized Service Provider (AASP) for evaluation, or call your nearest Apple Contact Center. Visit the Genius Bar at the Apple Retail Store, make a reservation.

I'm getting an error (-50) message when trying to do anything in itunes store on my new macbook pro but everything works fine on my odl macbook

I cannot log in itunes on my new macbook. I have authorized the computer

Maybe a more appropriate place to post
iTunes
And if you want to discuss your MBP:
MacBook Pro

One of the USB ports on my Macbook Pro isn't working. Any way I can fix this or will I have to take it into the store to get repaired?

I bought a Macbook pro this July. Everything has been normal except about a week ago I started noticing I had to plug things in a few times in order for them to connect. Today I realized that one of my USB ports has been the problem, not my devices. THey connect right away when plugged into the right USB port next to the SD slot, but not at all when plugged into the left slot by the firewire hookup. Is this a problem that has a quick fix or am I going to have to go to the mac store?

Reset the SMC and PRAM
SMC Reset:
Shut down the MacBook Pro.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
PRAM:
Shut down the MacBook Pro.
Locate the following keys on the keyboard: Command, Option, P, and R.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

Power button on new macbook pro doesn't work well

So I just got a snazzy new MBP 15inch with retina, my first Apple computer in almost 25years, and it's great so far. I am having a strange issue with the power button. If I'm trying to get the computer to turn on after shutting it down (not just closing the lid or letting the computer go to sleep) I have to tap the power button a bunch of times. I couldn't find anything in the manual that says you have to push anything other than the power button to get the thing to turn on, am I missing some kind of Apple voodoo that I wouldn't know coming from the PC world? Is the physical power button just faulty, or is there a software issue with the power switch? Do I have to hold the button for 3 sec or something to get it to turn on? Hold another button while pressing the power one? I'm extremely savvy with PCs and Windows, having built all of my own computers for close to two decades, but the last Apple (not counting my multiple iPads, iPods, and iPhone) computer I owned was a IIgs back in the 80s.
Also, yes the battery is charged, having same problem with it plugged in.
Message was edited by: Kronos76

There is a CLICK to the button. Just Tapping it does not activate it. You have to actually Push it until you hear a CLICK.
If that does not work TAKE IT BACK for full refund and buy another.

Brand new MacBook Pro does not work

Today I was SO excited to receive my brand new Mac in the mail only to find out the USB ports do not work I can't sign into my wifi no matter how many times I restart and try all these other tricks. A few hours on the phone with apple care later the solution is they will send me some shipping labels and I can mail in broken Mac for a new one. It's now hours later and there is no shipping label in my inbox or spam. And I'm really worried they'll just give me a refurb. If I paid so much for a new computer and got one that doesn't work I don't want a fixed one. I want a new out of the box Mac. These things are pricey. And they say I can't just get my money back. The only apple store near by is a 2 hour drive and they are the worst. Ever. Has anyone exchanged with apple and actually gotten something new? My iPhone 4S came without working volume and the apple store sent me away twice before FINALLY replacing my phone the third trip out there. This whole thing has been such a pain I just want my money back.

Complaining here will get you no where. Call and request a refund.

ISight on new MacBook Pro isn't working

Similar Messages

Maybe you are looking for