Ism-cue upgrade failure
Hi Pro,
When I tried to upgrade from 8.5.1 to 8.6.1, I got the following failure. Has anybody come across this?
The documentation only shows download the file with .pkg extension. What other files in the Unity Express Complete Installation File Set do I need to install?
Would you like to continue?[confirm]
Downloading ftp cue-vm-k9.SPA.sme.8.6.1.pkg
Bytes downloaded : 687017
Validating package signature ... done
Validating installed manifests ............complete.
- Parsing package manifest files... complete.
- Checking Package dependencies... complete.
Downloading ftp cue-vm-langpack.sme.8.6.1.pkg
Bytes downloaded : 3986036
Validating package signature ... done
- Parsing package manifest files... complete.
- Checking Package dependencies... complete.
- Checking Manifest dependencies for subsystems in the install candidate list...
- Checking Manifest dependencies for subsystems already installed...
Error: Required Subsystem ID e2497725-368d-48b5-a7d5-7f87d889a608 was not found either on Installed or Candidate list.
Thanks in advance.
Hi take a look at this:
Symptom: Software upgrade of CUE fails with the following error message: Error: Required Subsystem ID e2497725-368d-48b5-a7d5-7f87d889a608 was not found either on Installed or Candidate list.
Conditions:
1) CUE was shipped from Cisco with version 7.0.1 or later.
2) One of the following upgrades is done:
•7.0.x -> 7.1.x
•7.1.x -> 8.0.x
•7.0.x -> 8.0.x.
Workaround: The workaround is to first remove a dummy subsystem using the following CLI command in exec mode, allow the system to reboot, and then do the upgrade: "software uninstall uid-list 26bd663c-3e5a-43d9-a6c3-5441ce44941b".
Gabriel.
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Best regards,
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can somebody tell me In what case is used command "software install clean" and in what case is used command "software install upgrade"?
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IOS 5.01 upgrade to IOS 5.1 failure and can't restart, then restore failure and the error code is 1604
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Hi experts,
I am deploying a new WSA, but seem unable to upgrade AsyncOS - when I check for available upgrades, I receive the following error:
Error
Failure downloading upgrade list.
Everything else seems to be OK - I have time via the default NTP servers, checks for new feature keys return a success, policy trace returns what I would expect.
I have noticed that the feature keys the client purchased are listed as Active with 30 days remaining and an expiration date of Dormant.
Does the appliance license need to be activated? I can't seem to locate a Claim Certificate to find the PAK...
Thanks.Hi,
The status Dormant means that the feature is currently not being used by the Device e.g as the HTTPS Proxy status shows Dormant this generally means that the device is currently not using this feature.
Regarding the Upgrade issue, I would request you to make sure the following ports are not being blocked by the firewall:
Firewall Ports:
Port Protocol In/Out Hostname use Description
===============================================
20/21 TCP In or out AsyncOS IPs FTP server FTP for aggregation of
log files.
22 TCP In AsyncOS IPs SSH access to the CLI,
aggregation of log files.
22 TCP Out SCP server SCP push to log server.
23 Telnet In AsyncOS IPs Telnet access to the CLI.
23 Telnet Out Telnet server Telnet upgrades.
25 TCP Out Any SMTP to send email.
25 TCP In AsyncOS IPs SMTP to receive bounced
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80 TCP In or out AsyncOS IPs,downloads.ironport.com HTTP access
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port 80.
82 HTTP In AsyncOS IPs Used for viewing the
IronPort Spam Quarantine.
83 HTTPS In AsyncOS IPs Used for viewing the IronPort
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53 UDP/TCP Out DNS servers DNS if configured to use
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110 TCP Out POP server POP authentication for end
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123 UDP Out NTP server NTP if time servers are
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143 TCP Out IMAP server IMAP authentication for end
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161 UDP In AsyncOS IPs SNMP queries.
162 UDP Out Management station SNMP traps.
389 or 3268 LDAP Out LDAP servers LDAP if LDAP directory servers
are outside firewall. LDAP authentication for IronPort Spam Quarantine.
636 or 3269 LDAPS Out LDAPS LDAPS ActiveDirectory's global
catalog server.
443 TCP In AsyncOS IPs Secure HTTP (https) access
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443 TCP Out update manifests, ironport.com -Verify the
latest files for the update server.
443 TCP Out phonehome.senderbase.org - Receive/send Virus
Outbreak Filters.
514 UDP/TCP Out Syslog server Syslog logging.
2222 CCS In/Out AsyncOS IPs Cluster Communication Service
(for centralized management).
6025 TCP In/Out AsyncOS IPs Send IronPort Spam Quarantine
data to the Security Management appliance if the external IronPort Spam Quarantine is
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Kush -
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Thats my logs at down below. I couldn't any proper answer for that. This is for my lab.
Help guys.
mycue> $tall clean url ftp://192.168.1.100/cue-vm-k9.nm-aim.7.0.3.pkg
WARNING:: This command will install the necessary software to
WARNING:: complete a clean install. It is recommended that a backup be done
WARNING:: before installing software.
Would you like to continue? [n]y
Downloading ftp cue-vm-k9.nm-aim.7.0.3.pkg
Bytes downloaded : 182241
Validating package signature ... done
Validating installed manifests ........
Foundation verification failed
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mycue>Hi,
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HI,
We are upgrading Our existing IPT & IPCC clusters.
Last weekend we have upgarde the CUCM from 5.1 to 7.1.6 sucessfully.
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I would like to know Upgrade path, strategy, Planning and also the recomended Software report for the upgrade.
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Thanks & Regards,
JFInstructions on how to perform the upgrade can be found in the following link,
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/install/install.html
I would advise performing a backup before proceeding with the upgrade.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/ch5bkrst.html
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killall gdm
As a last resort, you can always boot to single user by putting 1 at the end of the grub init string instead of 3.
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Hi,
I am planning to upgrade the CUE from verison 2.2.2 to 2.3.4 because of the Script upload error and also there is no script editor avilable for version 2.2.2. I have gone through the upgrade procedure which requires below files:
– cue-vm.2.3.4.pkg (main package files)
– cue-vm-full.2.3.4.prt1 (voice-mail application)
– cue-vm-lang-pack.2.3.4.pkg (language package file)
– cue-vm-en_US-lang-pack.2.3.4.prt1 (language prompts)
– cue-vm-upgrade.2.2.2_2.3.4.prt1
– cue-vm-en_US-upg-lang-pack.2.2.2_2.3.4.prt1
But all these files are related to VM application and will upgrade the VM application to version 2.3.4.
I can't see any package related to AA on Cisco.com to upgrade it. How to upgrade the AA application to 2.3.4?
Thanks
VaijanathHello,
Actually all of the files for the upgrade does reference to the vm not to the AA.
This document has detail steps about the how to perform the upgrade of your CUE module.
https://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/install/upg_boot.html
HTH
Please rate this post if was helpful
Walter Solano
CCVP, Cisco UCCX Specialist
Cisco IP Communications Express Specialist -
ITunes 8.1 for Windows Upgrade Failure
Upgraded from iTunes v8.0.1.11 to v8.1.0.52. Installation went fine, rebooted machine and experienced failure on iTunes startup with an invalid Library reference. Tried to uninstall new version and reinstall previous. Again it failed due to a newer format of "iTunes Library.itl" file. Followed support recommendation to delete file, move XML counterpart to desktop to import and recreate, but doesn't work, itunes crashes with error before I have an opportunity to fix.
Any suggestions?
Attached is error signature for the 8.1 release:
AppName: itunes.exe AppVer: 8.1.0.52 ModName: itunes.exe
ModVer: 8.1.0.52 Offset: 00568498Upgraded from iTunes v8.0.1.11 to v8.1.0.52. Installation went fine, rebooted machine and experienced failure on iTunes startup with an invalid Library reference. Tried to uninstall new version and reinstall previous. Again it failed due to a newer format of "iTunes Library.itl" file. Followed support recommendation to delete file, move XML counterpart to desktop to import and recreate, but doesn't work, itunes crashes with error before I have an opportunity to fix.
Any suggestions?
Attached is error signature for the 8.1 release:
AppName: itunes.exe AppVer: 8.1.0.52 ModName: itunes.exe
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Cisco B22HP Fabric Extender F/W upgrade failure
Please see attachement to see what happened to the Cisco B22HP Fabric Extder after a F/W upgrade was attempted showing the failure.
Hi,
Did you try to unconfigure/reconfigure your FEX ?
Did you try to downgrade/upgrade again the switch ?
Regards -
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Code file transfer failed - Error while writing output file
There is enough space on WLC,
Total System Memory............: 529088512 bytes
Used System Memory.............: 121180160 bytes
Free System Memory.............: 407908352 bytes
I have tried 2 different TFTP servers..
Any thoughts?Hi,
1. Is it OK to upgrade to SWLC3750K9-5-2-193-0.aes ? or do I need to go through 4.2 first ?
ANS - Yes you have to upgrade to 4.2 first and then to 5.2, here is the doc..
http://www.cisco.com/en/US/docs/wireless/controller/release/notes/crn52xgmr1.html#wp233853
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3. How can I make sure there is enough flash space on the WLC?
ANS - Dont worry.. we have enough flash!!
4. Are there any special considerations to plan/prepare for?
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The DHCP issue is failure of associated clients to get an IP address with this message found in WLC debugging:
Wed Jul 20 17:16:37 2011: 00:19:db:5b:38:73 dhcpProxy: Dropping packet (no mscb) from STA 00:19:db:5b:38:73, giaddr:0.0.0.0, udpSrcPort:68, op:1
ANS - Issue the command ans see if that helps!!
WLC CLI access...
config dhcp proxy disable
Lemme know if this answered ur question and please dont forget to rate the usefull posts!!
Regards
Surendra -
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I've re-attached the iPhone, followed the RESTORE instructions in iTunes, but always the same error comes back eventually - "cannnot restore - unknown error 1604".
I've tried re-installing iTunes, Apple Mobile Device, etc. but no it makes no difference.
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2009-06-18 17:29:48.937 iTunes.exe[412:ea4]: restore library built May 29 2009 13:21:47
2009-06-18 17:29:48.937 iTunes.exe[412:ea4]: iTunes: iTunes 8.2.0.23
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2009-06-18 17:29:49.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
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2009-06-18 17:29:50.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:51.406 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
2009-06-18 17:29:51.406 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:51.906 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
2009-06-18 17:29:51.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:52.406 iTunes.exe[412:9b0]: USBControlTransfer: error 0, usbd status c0000004
2009-06-18 17:29:52.406 iTunes.exe[412:9b0]: iBoot build-version =
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2009-06-18 17:29:52.406 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:52.906 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
2009-06-18 17:29:52.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:53.406 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
2009-06-18 17:29:53.406 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:53.906 iTunes.exe[412:9b0]: USBControlTransfer: error 0, usbd status c0000004
2009-06-18 17:29:53.906 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
2009-06-18 17:29:53.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:54.406 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
2009-06-18 17:29:54.406 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:54.906 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
2009-06-18 17:29:54.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:55.406 iTunes.exe[412:9b0]: USBControlTransfer: error 0, usbd status c0000004
2009-06-18 17:29:55.406 iTunes.exe[412:9b0]: iBoot build-style =
2009-06-18 17:29:55.406 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
2009-06-18 17:29:55.406 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:55.906 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
2009-06-18 17:29:55.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:56.406 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
2009-06-18 17:29:56.406 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:56.906 iTunes.exe[412:9b0]: USBControlTransfer: error 0, usbd status c0000004
2009-06-18 17:29:56.906 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
2009-06-18 17:29:56.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:57.406 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
2009-06-18 17:29:57.406 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:57.906 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
2009-06-18 17:29:57.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2009-06-18 17:29:58.406 iTunes.exe[412:9b0]: USBControlTransfer: error 0, usbd status c0000004
2009-06-18 17:29:58.406 iTunes.exe[412:9b0]: radio-error not set
2009-06-18 17:29:58.421 iTunes.exe[412:9b0]: unable to open device_map.txt: No such file or directory
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2009-06-18 17:29:58.578 iTunes.exe[412:9b0]: bootstrapping restore with iBEC
2009-06-18 17:29:58.578 iTunes.exe[412:9b0]: WinDFU::OpenDFUDevice: path: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#a1994bc1
2009-06-18 17:29:58.578 iTunes.exe[412:9b0]: WinDFU::OpenDeviceByPath: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#a1994bc1
2009-06-18 17:29:58.593 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 3
2009-06-18 17:29:58.593 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 7
2009-06-18 17:29:58.593 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 10
2009-06-18 17:29:58.593 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 14
2009-06-18 17:29:58.609 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 17
2009-06-18 17:29:58.609 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 21
2009-06-18 17:29:58.609 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 25
2009-06-18 17:29:58.609 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 28
2009-06-18 17:29:58.625 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 32
2009-06-18 17:29:58.625 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 35
2009-06-18 17:29:58.625 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 39
2009-06-18 17:29:58.625 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 43
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2009-06-18 17:29:58.656 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 61
2009-06-18 17:29:58.656 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 64
2009-06-18 17:29:58.656 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 68
2009-06-18 17:29:58.656 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 71
2009-06-18 17:29:58.671 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 75
2009-06-18 17:29:58.671 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 79
2009-06-18 17:29:58.671 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 82
2009-06-18 17:29:58.671 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 86
2009-06-18 17:29:58.687 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 89
2009-06-18 17:29:58.687 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 93
2009-06-18 17:29:58.687 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 97
2009-06-18 17:29:58.687 iTunes.exe[412:9b0]: WinDFU::UploadData: EOF, cbRead: 3392
2009-06-18 17:29:58.687 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 100
2009-06-18 17:29:58.687 iTunes.exe[412:9b0]: WinDFU::UploadData: ZLP
2009-06-18 17:29:58.703 iTunes.exe[412:9b0]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2009-06-18 17:29:58.703 iTunes.exe[412:9b0]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFESTSYNC
2009-06-18 17:29:58.703 iTunes.exe[412:9b0]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2009-06-18 17:29:58.703 iTunes.exe[412:9b0]: WinDFU::ProcessUpdateState: status.bState == DFUSTATEMANIFEST, PollTimeout: 3000
2009-06-18 17:30:01.703 iTunes.exe[412:9b0]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2009-06-18 17:30:01.703 iTunes.exe[412:9b0]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFEST_WAITRESET
2009-06-18 17:30:01.703 iTunes.exe[412:9b0]: WinDFU::ResetDevice: resetting...
2009-06-18 17:30:02.078 iTunes.exe[412:9b0]: WinDFU::FinalizeDfuUpdate: success
2009-06-18 17:30:02.078 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 31 progress -1
2009-06-18 17:30:03.078 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: Recovery mode succeeded
2009-06-18 17:35:10.625 iTunes.exe[412:ea4]: iTunes: Restore error 1604Ok this has become totally ridiculous. I've spent the last 5 hours trying to fix my iphone all because I went to update to 3.0
I didn't do anything wrong, the files were all from apple and not corrupted.
I finally managed to restore via my laptop and yet when I try to get my settings back on my phone from what I have saved on my desktop, it breaks again and I have to start all over.
This is so ()&U)*(&@)*(&@()@ stupid!!!!
So the last few months of customizing and backing up my iphone is all lost due to some bullsh*t that apple screwed up?
I guess I should have gotten a Zune.
Anyways, this thread is barely useful... I wish you guys would clarify a little bit.
Like what vette asked in reference to Kleckerei's second post... *** is the file name?
I'm so ****** off right now... months and months of saved contacts, notes, games, apps, etc... GONE and I backed up EVERY **** TIME I plugged in my iphone.
This is the ultimate failure in the entire history of phone manufacturers.
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