ISP and Apple can't help me...

I'm getting frustrated with my iPod Touch. I can't connect on Internet and set up mail. I have a wireless modem and a router (Linksys WirelessG 2.4) -- the signal comes through at full strength on the Touch, but nothing shows up in the router or DNS settings.
I spoke with Apple -- they told me to call my ISP (Cox). They also told me my IP address is incorrect on the Touch (it shows a 169. address and should show a 192.).
I called Cox -- they told me there was nothing they could do (but offered up the phone # of an independent pay service to troubleshoot the problem -- mind you I pay Cox $200 a month for services, thanks for the help...).
Anybody know what I'm doing wrong? How do I get the router on board with this Touch? How do I get the IP address to change?
No question -- I am a novice with the computer stuff...
Thanks in advance for any suggestions...

To me it looks like the problem is not connected with the iPod touch. It looks like DHCP of your router does not work or is disabled. This protocol is usually used to give devices a proper IP-address. So how do you connect your computer (Mac or PC?) to the router? You could either give the computer a fixed addres by typing it into the computers network settings or use "automatic", which means DHCP.
If a fixed address is used, there is probably no DHCP-Service enabled at your router. In this cas you should figure out the IP-Range of your network (probably something like 192.168.1.xxx, where "1" could be some other value and "xxx" needs to be different for each device). So if you have the IP-address of your Computer (to be found in network settings or on commandline with "ipconfig" (Win) or "ifconfig" (Mac or Unix), you could choose to setup a fixed IP for the iPod, different in the last value (e.g.: PC is 192.168.1.2, iPod could be 192.168.1.5).
The other possibility is to check your router and enable DHCP, set a Range for proper IP addresses. In a somehow advanced environment with many computers you can also bind your iPods MAC-address (unique Hardware address of the WiFi-Interface) to a certain IP-address - in this way you always get the same IP-address and you can easily filter different devices and prevent unwanted use of your router.
Sorry, if my description was too complex. But this topic is related to how IP networks and routers work, not special to the iPod.
good luck,
EffBee

Similar Messages

  • Is there a way to recover old emails? I moved a few folders around on the hard disk and now my emails have reverted to Factory settings and all my old emails and address book have vanished. I am still running on 10.4.11 and Apple can not help me.

    Is there a way to recover old emails? I moved a few folders around on the hard disk and now my emails have reverted to Factory settings and all my old emails and address book have vanished. I am still running on 10.4.11 and Apple can not help me. Does anyone out there have any idea on how to recover my lost emails and/or addresses?

    Well, your profile info says 10.4.11, and you are posting your question in the iMac (PPC) category.  If you are running Snow Leopard, it must be a fairly recent Intel iMac.
    In that case, you should definitely post your question here
    https://discussions.apple.com/community/mac_os/mac_os_x_v10.6_snow_leopard
    where other Snow Leopard users can see your question.  Restate the problem, what error messages you get, and what you have tried already (for trouble-shooting).

  • How do I set icloud up on my PC. mobiel me was working fine and apple can't help me...  anybody know how to do it?? Thanks for your help

    Hi ,
    I need some help with icloud on my PC. mobileme was working fine, but icloud is some drama. I cant get it working with my outlook Vista version.
    does anybody know the trick. Apple is not helping at all. (*****)
    Thanks for your help
    CG

    where on my computer am I suppose to make the individual picture files and have them to upload on my ipod touch.... I do have a photo library on my computer, but in the photo tab in itunes for the ipod touch and there is nothing checked for syncing, cause when I do check it it always says its going to replace everything i have in my photo library on my ipod touch.....  So how am i suppose to have it checked and have it NOT replace pictures on it????
    Also I cannot make more photo albums into my ipod touch, it just replaces the one album every time....
    I am very frustrated cause I have tried the manuals and the apple support help etc and nothing pertains to my exact issue.....
    Please if u could elaberate I would appreciate it alot..... 
    thank u

  • Windows 7 on Bootcamp I am locked into a DOS screen and it is not installing.  I have been on line with Apple and microsoft and they can't help.  I have lated versions of Lion and bootcamp. HELP

    I ran bootcamp and tried to install Windows 7.  I end up with a DOS screen and an unresponsive keyboard. 
    I have been on line with Apple and microsoft and they can't help.  I have lated versions of Lion and bootcamp. HELP!
    My Lion is up to date.
    I used the 64-bit windows disc.
    Should I try parallels?

    Do you have a DOS screen with a command prompt or just a blank screen?
    Is your Windows 7 x64 an original MS Full Version Installation DVD?
    Did Windows 7 Install Disc start?
    If it did you would have had to choose the location of where to install Windows 7.
    Did you select the Partition named BOOTCAMP that corresponded to the Partition Size you created in BootCamp?
    Were you asked to format the Partition?
    Did you format the partition to NTFS and then get an option to click NEXT and actually start the Windows 7 installation?
    Do you have a wired USB keyboard and wired USB mouse?
    If you actual went through the installation and restarted then here are some things to try:
    First try doing a CONTROL-ALT-DELETE and see if a Windows Option Screen appears.
    If you get the Screen you will have some options displayed.
    You want to highlight and click TASK MANAGER which should be the bottom choice I beleive.
    If Task Manager runs you will get a window showing all the processes running.
    See if you can find EXPLORER.
    If EXPLORER is running highlight it and go to the bottom right and click the END TASK button.
    Now go to the Top Left Menu Bar.
    Click FILE
    In the sub menu that opens select RUN  or RUN NEW TASK (Not sure which it is in Windoes 7 as I am running Windows 8)
    Once RUN is selected a new window will open to CREATE NEW TASK
    Type in EXPLORER and then the OK button.
    If Windows 7 installed properly the Desktop should appear after a bit of time.
    Your first concern is to get your keyboard running so you may have to remove and reinstall Windows using Boot Camp on the Mac Side.
    Let us know how it goes..

  • Iphone 4s all apps are disappear including setting, contacts, call icon and etc. can someone help me?

    I am currently using iphone 4s , i didn't update the latest IOS 7.1 (I forgot i have updated which ios 7) . I can't go in to a particular apps, so i restart my phone. After I restart my phone, all apps are disappear including setting, contacts, and call icon and etc. can someone help me?  The phone now only remain two apps. I try to search using the phone serch engine but when i click on the result, there is a message pop out as: Unsupported URL 

    Swipe back (right to left) to the home screens that contain the rest of your apps.
    Failing that, reset the phone: hold down Sleep and Home buttons until the Apple logo is displayed.  No data is lost.

  • I am trying to print redplum coupons and I can't, help.  I have updated java, adobe flash, and made sure my printer was set on default.  I am not sure what I am doing wrong.  I have contacted redplum and no one will help.

    I am trying to print redplum coupons and I can't, help.  I have updated java, adobe flash, and made sure my printer was set on default.  I am not sure what I am doing wrong.  I have contacted redplum and no one will help.

    No Apple response???  Redplum/Valassis will not help either.  I searched, using the cups error message and though it is Unbuntu, same error so maybe useful...only problem: details would not display unless I join Unbuntu forum.  What a pain to do anything with my Mac or find any help.  I honestly regret buying this buggy OS.
    Anyway, here is what I found, FYI:
    http://ubuntuforums.org/showthread.php?t=483415
    As the old saying goes: when in doubt, consult the manual. The problem appears to be that I added the printer using the KDE Add Printer Wizard. It was automatically given a "socket" URI instead of an "lpd" one. When I:
    - altered the printer settings at http://localhost:631 (the CUPS admin page) as instructed in the manual for the printer, and
    - copied the PPD file into a second place on the hard drive (as instructed on ubunutuforums, see the link above)
    ..everything started working.
    It's still slower than windows, but I can live with that
    Probably a simple fix. Change the socket I.P. to match the printer I.P. like this:
    socket://192.168.1.86:9100. The thing I'm concerned with using socket:// is that AFAIK the printer I.P. must not change. In my case I'm able to assign a static I.P. address to the printer but it's something to consider.
    I found that the only thing I needed to do was change socket to lpd (and remove :9100 off the end as well). See Solving Ubuntu printer “broken pipe” problem (DocuPrint C525A) . BTW thanks for steering me in the right direction - very grateful.      
    Solving Ubuntu printer “broken pipe” problem (DocuPrint C525A)
    Posted on November 25, 2008
    Are you having a problem with your printer under the latest versions of Ubuntu (perhaps it worked under an older version)? Are you able to print short documents, but not longer, or more graphics-intensive, documents? (e.g. the unfortunate people at http://ubuntuforums.org/showthread.php?t=625493). Do they sit there as Processing for ages and then switch to Held? If you have the same problem I had the solution I tried may work for you too. Firstly, check your cups error log:
    sudo gedit /var/log/cups/error_log
    If you see anything like the following, the solution may be simple:
    [Job 201] Unable to write print data: Broken pipe
    PID 13359 (/usr/lib/cups/backend/socket) stopped with status 1!
    System > Administration > Printing and right click on your printer, selecting Properties. Settings > Device URI
    If you see something like socket://your_printer_ip_address:9100 just change socket to lpd and remove the :9100 off the end. Then click on apply.
    Apparently lpd is a more modern protocol which works with most printers whereas socket is more raw (and potentially faster but riskier in a network situation). Somewhere along the line, the default Ubuntu/Gnome setup for networked printers shifted from lpd to socket. Some primitive printers will have benefited whereas a larger number of more modern printers will have suffered.
    Please correct me if I am wrong (which is highly possible) but the underlying problem could be that socket may make the printer wait a long time for a large file to be processed ready for printing. Some printers, such as the Fuji Xerox DocuPrint C525A, may drop the socket if things take too long to start coming through.
    Changing timeout settings might work but lpd is better than socket so it is the preferred solution in any case.
    If this works for you, please leave a comment to let others know (ideally with a description of the printer and Ubuntu version). Printer may be relevant if it doesn’t support the direct stream protocol properly. NB I may take a while to let your comment through because of the volume of spam. Sorry about that.
    Finally, thanks to sphilli8 for the steer in the right direction at http://ubuntuforums.org/showthread.php?p=6245626.
          http://ubuntuforums.org/showthread.php?t=483415

  • I have OS X 10.5.8- I need tunes 11.1-requires OS X 10.6 and older-Can someone help?

    I have Mac OS X 10.5.8- I need tunes 11.1- requires OS X 10.6 and older- Can someone help? Or can I just UN Do my recent update on my !Phone 4S?-I can no longer Sync my Iphone to my MAC.

    It depends on whether or not your Mac is Intel powered.
    If it is, you can upgrade to Snow Leopard for $19.99 http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
    If it isn't... your troubles with the Mac are just beginning. As time goes on, there will be more and more things you find you can no longer do with it.

  • I face issue 16 in my iPad it is not working I connected it to the MAC to update or restore i face the same issue the iPad under Guarantee but in my country their isn't representative for Apple can you help me ??

    I face issue 16 in my iPad it is not working I connected it to the MAC to update or restore i face the same issue the iPad under Guarantee but in my country their isn't representative for Apple can you help me ??

    Resolve iOS update and restore errors - Apple Support
    and
    iPhone 4 restoring error (16)

  • My ipod shuffle 4th gen bought today and the voice over works for naming playlist and battery percent but wont name song and artist can anyone help also is the voice over button meant to be soft when pushed ?

    my ipod shuffle 4th gen bought today and the voice over works for naming playlist and battery percent but wont name song and artist can anyone help also is the voice over button meant to be soft when pushed ?
    thanks

    This document explains setting up and using VoiceOver.
    http://support.apple.com/kb/ht4322
    The overall settings for VoiceOver is on the shuffle's Summary screen in iTunes.
    Artist name and song name - Press and release the VoiceOver button. 
    The playlist menu - Press and hold the VoiceOver button.

  • HT1212 I forgot my passcode and i have no backup of my Ipad, it is locked and disabled, can anyone help to restore factory settings atleast as a new ipad

    I forgot my passcode and i have no backup of my Ipad, it is locked and disabled, can anyone help to restore factory settings atleast as a new ipad

    Hey salosawaya,
    If you have never synced your device with iTunes and you forgot your passcode, you'll follow these directions:
    If you see one of following alerts, you need to erase the device:
    "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
    "You haven't chosen to have [device] trust this computer"
    If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
    Alternatively, place the device in recovery mode and restore it to erase the device:
    Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    Continue holding the Home button until you see the Connect to iTunes screen.
    iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
    via: iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/HT1212
    Welcome to Apple Support Communities!
    Regards,
    Delgadoh

  • Stuck in apple logo, live in bahrain, carrier refuse to help,apple can't help

    i have purchased an iphone 6 from a small retail shop in my country -Bahrain- who gave me a one year software warranty.
    unfortunatly the iphone went to stuck in the apple logo and i have tried to restore it but i couldn't even in dfu or recovery mode.
    when i went to that shop he told me this is a hardware issue and I can't help, i went to imachine -authorized apple service center in bahrain- but they couldn't help me out because they are not authorized to fix iphone devices, i went to my carier and they refused to help me bacause i didn't buy the phone from them, so i have called us apple support and they told me to get back to my carier and ask them to fix it and this is the only option they have for me Because the phone was purchased and activated in Bahrain.
    any advice is appreciated

    Apple gives 1 year software and hardware warranty, so if you could go to an Apple Store in a near country to your's, they would solve this.
    "because they are not authorized to fix iphone devices": try an authorized service center that can repair iPhones.
    " i went to my carier and they refused to help me bacause i didn't buy the phone from them" : that's understandable.
    Unfortunately, if you have no apple Support in your country and the retail shop is crappy, there is hardly anything to do...

  • Some of my photos in iphoto turn blank (white) when I tried to edit the size like zoon in and out.Can someone help me on this?

    Some of my photos in Iphoto turn blank (white) when I tried to edit the size like zoon in and out.Can someone help me on this?

    As a Test:
    Hold down the option (or alt) key and launch iPhoto. From the resulting menu select 'Create Library'
    Import a few pics into this new, blank library. Is the Problem repeated there?

  • My username (email address) has changed. Apps that I purchased with the old username ca not be updated as the password from the old username no longer works and apple can not send me info to an addres that no longer exists. What can I do?

    My username (email address) has changed. Apps that I purchased with the old username ca not be updated as the password from the old username no longer works and apple can not send me info to an addres that no longer exists. What can I do?

    Try here...
    Frequently Asked Questions About Apple ID

  • HT4910 I try to restore my iPhone last week but I find out that I had lost/missing a lots of photos and messages that I perviously took and send. can iCloud help mr on this?

    I try to restore my iPhone last week but I find out that I had lost/missing a lots of photos and messages that I perviously took and send. can iCloud help mr on this?

    me too

  • Touch screen on my iphone 4 is frozen and unresponsive can anyone help me. i`ve tried turning it off and on but no change at all

    touch screen on my iphone 4 is frozen and unresponsive can anyone help me. i`ve tried turning it off and on but no change at all

    Basics from the manual are restart, reset, restore.
    Try all of these.
    iPhone User Guide (For iOS 4.2 and 4.3 Software)

Maybe you are looking for