ISP vs. Webmail SMTP settings on email setup

Afternoon,
For no discernable rhyme or reason, when eFusion based email addresses (connected to a newly built website post-launch) are being setup on clients computers/various devices, the outgoing mail server setting has to be set as their ISP's mail server and not the suggested (as per the setup guide @ http://kb.worldsecuresystems.com/kb/email-configuration-guide6.html) mail.clientsdomainurl.com in order to work.
There doesn't seem to be a pattern of whether the mail services are actually run through adobe, or if its another 3rd party or exhange server in-house.
What are you experiences or advice in how to determine if the ISP smtp will be required, or even why it would be required for email hosted by BC to work?
Thank you

Some ISP's will not allow the relay of outgoing email to another SMTP address (perhaps to stop spammers sending remotely through their servers). The use of the SMTP address provided by your ISP is usually fine as there's no operational relationship with your incoming mail server. It's more a pain when you are on mobile, moving between ISPs in different regions, and having to update your SMTP settings on the go.

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Hi and Welcome to the Forums!
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you should then have Personal Email added to the email setup wizard.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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DBunch07,
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somegirl wrote:
I have never had to change my SMTP settings when leaving the Verizon Network. Server Requires Authentication should always have to be checked. I can send via a client on any connection with my settings this way.
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ISP vs. Webmail SMTP settings on email setup

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