Issue adding new transaction to CHM-PM CHM-PARTNERMANAGER Role

7.0 SP05. We want our channel partner CHM-PM to be able to create a return complaint CRMR (we copied to ZRMR)
I can not figure out how to assign the document type to allow the role to create it despite adding the Complaints and Returns tab on the left hand side of the role.
I copied business role & PFCG role to new Z roles and PFCG security
CHM-PM & SAP_CRM_UIU_CHM_PARTNERMANAGER
and
SERVICEPRO & SAP_CRM_UIU_SRV_PROFESSIONAL
I added both Z roles in SU01 to my user and assigned my user 2 positions with both roles.
I adjusted my role ZCHM_PM setup so they have the "Complaints and Returns" tab as in the SERVICEPRO.
The use can find created ZRMR documents and edit them, but when I do create no document type is found.
My SERVICEPRO role has no issue creating the ZRMR document, and since both roles are assigned to the same user, this should eliminate security being an issue.
In the define roles CRMC_UI_PROFILE, the CHM-PM has profile type "No Clssification" where the SERVICEPRO has Profile type C CRM Webclient Business Role.
In the IMG SPRO > CRM > Basic Functions > Worklist > Define Business Transaction Inbox > Define Inbox Profile I assigned the ZRMR document to the profile CHM-PM but it did not resolve my issue.
Is there an additional config step(s) that I am missing?

In the NAV Bar profile for my channel partner profile, in the "Define Generic OP" I was missing the entries for BT120_CPL that are in the servicepro role.
the IMG SPRO > CRM > Basic Functions > Worklist > Define Business Transaction Inbox > Define Inbox Profile do not seem to be limiting the just the desired complaint transactions, but I'll treat that as a separate issue.

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