Issue at 8D report

Hi
8D Analysis report for Customer complaints defect. when I create 8D report for Customer notification Report is Picking values from Notification - Referance, Defect description, and Defect cause but not the other fields( others are empty)
Actually i done this before ( another client ) it was working perfect but with this client i have this issue
Can anybody tell me How to populate values in these fields Ex: Immediate tasks, Corrective tasks, Ident of delivered mat, caeck success of corrective tasks and Comment. is there any system issue which causes this problem.
thanks
Santha

Hi,
Thanks for the reply.
I have checked the steps as advise, but it doesn`t work, Still have same issue.( Line 4,5,6,7& 8 are not getting populated)
I have one Question, Does this need DMS base level configuration? for 8D report .
regards
Santha

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