Issue attempting to convert PDF to Word

Have been using the past year with no issues. The past week though keep receiving an error message while attempting to convert... It reads... "An error occurred while trying to Adobe Export PDF online..."  Any assistance would be appreciated.

Good day,
There is no trial of ExportPDF, however if you subscribe to the service and you're not happy for any reason, you may request a full refund within 30 days of purchase.
Kind regards,
David

Similar Messages

  • When attempting to convert pdf to word doc, I continually get "An error occurred while signing in" despite the fact that I'm already signed in.  Please help if you can?

    When attempting to convert pdf to word doc, I continually get "An error occurred while signing in" despite the fact that I'm already signed in.  Please help if you can?

    Hi lorrelaws,
    Do you receive that error when you try to sign in via Reader? If so, try signing in via the web interface. Did that do the trick?
    Let us know how it goes.
    Best,
    Sara

  • I have a subscription, yet when I attempt to convert PDF to Word I am asked to buy a subscription.

    I have a subscription.  Yet, when i attempt to convert PDF to Word, I am asked to buy a subscription.  What explains this?

    You should not have had to purchase ExportPDF if you have a copy of Adobe Acrobat XI installed on your computer.
    Open Adobe Acrobat XI (not acrobat.com!)
    From there, open the PDF file that you want to convert
    Choose Tools > Content Editing > Export File to Microsoft Word Document (See image, below).
    Click Settings to turn on optical character recognition (OCR) if your PDF contains scanned text.
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  • I receive a message saying "An error occurred while trying to access the service," when I attempt to convert PDF to word.

    What Can I do to fix this issue?

    Contact Customer Care - click on the blue Still need help? button to chat with an agent.
    [topic moved to ExportPDF forum]

  • Converting PDF to word using OCR

    How do I convert a PDF file to Word format without the text changing on the Word document?

    Hi IBEW45,
    OCR is enabled by default when you convert a PDF to Word via the ExportPDF website. Just make sure that you're selecting the correct language for character recognition.
    If you're converting to Word from within Reader, it is possible to disable OCR. If you're encountering issues where there are odd characters in the converted Word file, you may be running into font issues. A good troubleshooting technique is to disable OCR. Here are the instructions: How to disable Optical Character Recognition (OCR) when converting PDF to Word or Excel.
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  • Using MacBook Pro to convert pdf to word doc...downloaded...converted, and what I got was illegible. What's the deal?

    Using MacBook Pro to convert pdf to word doc...downloaded...converted, and what I got was illegible. What's the deal? Did I miss a couple steps along the way?

    Hi Deborah,
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  • Just downloaded adobe XI trial and can not convert pdf to word, says trial is period over

    just downloaded adobe XI trial and can not convert pdf to word, says trial is period over. what can i do

    For some reason this seems to happen to some. It may be that you have a date issue on the machine and Acrobat noted it. By the way, Adobe is the name of the company, not a product.
    I have no idea how Adobe sets and tracks the trial information. It may be there is something else that has caused an issue and Acrobat thinks you have already had the trial on the system and uninstalled it. As far as I know, there is nothing you can do. You might be able to check with sales to see if there is a work-around, but users can do nothing to help you.
    Sorry, hope you can find a way to test the product. It might also be related to the version of Windows that you did not state.

  • I am unable to convert pdf to word on Export - says "subscribe now" - I am already subscribed.

    I am unable to convert pdf to word on Export - says "subscribe now" - I am already subscribed.

    I am having the same/similar problem.  When I attempt to sign in from the conversion section, the program will not allow me to sign in, so I am unable to convert the PDF to any other program.  However, I can sign in on adobe without problem.  It is a real mess as I need to have this program functioning today and I have been told there is no one available to help until Monday.  That does not seem to be the type of support that we have all paid for.

  • Converting pdf to Word 2003 in Acrobat 9 Pro

    I am using Acrobat 9 Pro.  I want to convert pdfs to Word 2003.  I have followed the instructions to export to Word, but when I get to the dialog box that selects the conversion method, I choose Flowing, which is recommended, and click OK, and I get an error message that my PDF document may be corrupt.  This happens with every pdf, whether it is a form downloaded from the internet or a text document I have created myself.  If I try to convert to RTF instead, it makes the "conversion", but in doing so, it creates a file containing an image that is not editable -- it does not create a plain text, editable file.
    Is the problem that I am using Word 2003?  Word 2003 is not on the list of file formats to which the pdf can be exported, but when I get to that screen, I choose Workshare PDF in Word (which I believe I read somewhere is the correct choice for conversion to Word 2003) as my selection and it gets me to the "conversion method" screen (which gets me to the corruption error message). Again, even if I choose rtf, I do not get an editable document.
    Any ideas???

    Something to try -
    Export the PDF to RTF.
    Open the RTF file with Word Pad.
    Save As (perhaps to a new filename -- 'something_bis.rtf')
    Open this file with MS Word.
    Not particularly surprising that the PDF you posted behaves poorly when 'worked' with Acrobat.
    It is an output of Ghostscript.
    Compounding the awkwardness of export is the fact that the PDF is not a Tagged PDF.
    A significant raison d'etre for Tagged PDF is to support export of PDF content to a word processor application.
    Be well...

  • Error when I sign in to the Convert PDF to Word feature

    When I sign in to the Convert PDF to Word feature, after I enter my password I get a message "An error occurred while signing in" and the feature locks up, giving the same message if I use the "convert" button, can anyone help with this.  Adobe Support sent 3 emails to reset my password all of which timed out before I could get to them. I have changed my password and it is still the same. Help please.

    Hello Kathie,
    Sorry for the inconvenience that has caused to you.
    Please let me know if you have tried converting any other PDF to word with Reader.
    Alos, please sign up at "https://cloud.acrobat.com/" using your Adobe ID credentials. Click on 'ExportPDF' tab and upload the PDF that you want to convert to Word.
    Let me know if this converts fine.
    Hope to hear from you.
    regards,
    Anubha

  • 'unexpected error' when trying to convert PDF to word

    THis keeps coming up in the forum and hasnt been answered. trying to convert PDF to word but it says there is an unexpected error. help please.

    Hi!
    Please send us a copy of the file here with a brief description so we can take a look at it. Thanks! Sorry for the problems.
    Dave, Adobe

  • I am trying to convert PDF to word. With my PC  I get a message  "Error occurred while trying to access the service.   It worked fine for a long time.  Has been doing this for days now with all files i try to convert.

    I am trying to convert PDF to Word with Adobe Export PDF on my PC.  I get the message " error occurred while trying to access service".  Has worked fine in past.  Has been doing this for a few days now on all files i try to convert.    Any ideas?? Thanks

    Hi bert090909,
    Are you trying to convert your files from within Adobe Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates. Earlier versions of Reader could cause the specific error that you're reporting.
    Please let us know how it goes.
    Best,
    Sara

  • Having problems converting pdf to word. I'm not able to convert the file, what do I need to do?

    having problems converting pdf to word. I'm not able to convert the file, what do I need to do?

    Hi prates77,
    I'm sorry to hear that you're having trouble converting files. Are you receiving the conversion error regardless of the file that you try to convert? Does the error occur whether you use the web interface, or convert via Reader? And an odd question: how many files do you have stored in your Acrobat.com account? We have seen reports of this error when there are a large number of files stored in the root folder of your Acrobat.com account.
    I look forward to hearing back from you.
    Best,
    Sara

  • I have Adobe Reader XI with the package that allows me to send pdfs and convert pdfs to Word. When I open a pdf and try to search the search shows no matches even though the word I am searching for is in the document. Any suggestions how to search?

    I have Adobe Reader XI with the package that allows me to send pdfs and convert pdfs to Word. When I open a pdf and try to search the search shows no matches even though the word I am searching for is in the document. Any suggestions how to search?

    Once again, my thanks for your assistance. If I may impose on your generosity one more time, if I understand you correctly if I create a document on Word or WordPerfect, print it and scan it to create a pdf, the search function will not work. But, if I create the pdf document in Word the search function will work. Unfortunately, I am not sure how I create a pdf document in Word other than by printing it and scanning it. Could you please explain.
    William B. Kohn, Esq.
    General Counsel
    Paul V. Profeta & Associates, Inc.
    769 Northfield Avenue
    Suite 250
    West Orange, New Jersey 07052
    (973) 325 - 1300
    (973) 325 - 0376 (Facsimile)
    [email protected]<mailto:[email protected]>

  • Converting pdf to word  doc

    how do i convert a pdf documdnt to a microsoft word document?

    Good day,
    Welcome! 
    You can convert PDF documents to Word file by subscribing to our ExportPDF service.  You can learn more by visiting: https://www.acrobat.com/exportpdf/en/convert-pdf-to-word.html
    If you ever have any questions, post them to our forums and we'll try to help!
    Kind regards,
    David

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