Issue attempting to update my credit card in a year suscription

Hi. I was checking other posts.
This is my current issue: I lost my credit card so I cancelled it. I am a customer for Adobe Creative Cloud. I followed the instructions online and I even had a chat session (which took a while to find the chat link)
Anyway, when I attempt to update to enter a different credit card to resume my suscription I get the error related to "Credit card invalid"
I was told from the chat agent I would receive a call from sales personnel. I am still waiting. And, I think I am no longer interest in the products.
By the way, I own previous CC products such as Adobe Creative Production 6. I am think I will go back to it.
I like the Adobe products. As a professional, I cannot waist my time (or days) dealing with this situation.
To be honest, I think Adobe does not want our money because it is so difficult to suscribe (other story) or even pay.
I hope someday the sales and payment get auditted and improved for the customer benefits in compliance with laws and artists.

DanyolJaye wrote:
its a debit card but it was working fine before I restarted my phoneh
When you say you restarted your phone, you mean that you literally just turned it off then back on again, or do you mean you did something more extensive, such as restore it from a backup or set it up as new?
If you did either of those, then you may not be able to continue to use he debit card, since iTunes/App Store normally require a credit card and not just a debit card. You may also want to contact iTunes support:
How to contact an iTunes Advisor
Go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'iTunes', then 'iTunes Store'.
A new page will open.
Choose 'Purchases, Billing & Redemption', then 'Apple ID account billing'.
Fill out the 'Please tell us more about the issue' box.
Click the blue 'Continue' button.
Choose your country.
Select the contact option that suits your needs best.

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TS1646 what is issue number when updating my credit card information

What is issue number when updating my credit card information

I had the same problem.
I contacted iTunes Support and they were (eventually) able to help.
https://expresslane.apple.com/Symptoms.do

Why won't Skype let me update my credit card infor...

The credit card I signed up to Skype with recently expired and I now have a new one. For every single one of my subscriptions, I have been able to update the credit card information without a single interruption.
And yet, despite having had complaints about this issue going back years, Skype remains the only xxxxxxxxxxxx service on the face of the planet that requires you to cancel your subscription in order to enter in a new credit card.
Do the people who run this service live under the impression that credit cards are eternal items without expiration dates? Why should I have to go through the annoyance of cancelling my Skype number, subscribing to a new one with my updated credit card, and then go through the process of informing all my friends and family that my Skype number has been changed? Why can't Skype simply allow me to update my credit card information?
The fact that this problem even exists is inexcusable. I'd expect this xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx from a small website based in a third-world country, not a global enterprise owned by one of the biggest corporations on the face of the xxxxxxxxxxxxxxxxxx planet.

I have a related problem. The bank recently sent me a new credit card with a different number. So I needed to update my Skype account. But geez, this is an infuriating and hopeless pursuit! The problem in my situation actually lies with the "Verified-by-Visa" process that Skype has outsourced to CA Technologies. The Vierified-by-Visa validation process fails on the Skype site, though it is successful with other vendors. I have verified with my bank that the card and account are fine. The Verified-by-Visa configuration is correct and tested. So it's Skype/Microsoft that have the problem.
But the comical and sad state is that the support process at Skype is idiotic and circular. With each communication, the Skype representative directs me to begin the support conversation all over again, as if it was my first contact with the the support group. They refuse to read any communications or details that I send, even though the detail is technically useful. As well, with each communication (email), the original thread of conversation is deleted.
I suspect that there are no real people working in the Skype support organization, just automated robots. If I'm wrong about this, and there are live people somewhere, lookup this ticket number, and get in touch with me: SRX1278630595ID.
I suppose I will just wait for the credit card charge attempt to fail, and let my subscription lapse. I'll just use other services instead.
Scott M.
Software Developer,
Toronto, ON.

HT204152 I am unable to update my App store Updations. the reason being billing problem asking to update payment method.many times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc.

I am unable to update my App store Updations. the reason being billing problem asking to update payment method.Many a times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....Using ! phone 6plus .IOS8.3

What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

Trying to update my credit card for Creative Cloud account but chat support is always repeating the same thing?

I'm just trying to update my credit card info for my Creative Cloud account, it's been 6 times I've contacted chat support.
Every time they repeat the same questions & answers over & over.
"What's the name on the card?"
-I give it to them.
"It will take 4 to 5 hours to update."
-I wait a day, same problem, then contact them again, same question & same answer. They don't give me a reason or any indication why my card didn't get charged.
I re-phrase my questions, always same answer:
"Your payment details are updated, your account will be activated in 4-5 hours."
Are they robots?
Is there actually somebody on the end of the chat, is it possible to talk to a supervisor or someone that could help me give you money so my account doesn't expire?

Well, today my tools are going to be deactivated because my account is expiring.
Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.

I am trying to buy an app. I had to update my credit card info. It won't take the update and the screen is frozen - I cannot go back into the app store.

I am trying to buy an app on my Iphone5. I needed to update my credit card info. It wont take the updated info and the screen is now frozen. I cannot go back into the app store

It's a network issue, not an account balance issue. Troubleshoot your network or just restart your iPod and/or router, try connecting to the Store a bit later, or try the download in iTunes on your computer and then sync the purchase to your device.

I cannot update the credit card used for my subscription... only a few days left

Hi,
My card was stolen and now I have a new one. So I need to change the card information used for my subscription, but I can't. I've been trying for days, using different browsers, computers, etc. Contacted chat support with no results. Who do I need to call to get help updating my credit card?
The message I get is "Card is invalid, please check card details"
I have only 4 days left in my subscription.
Thanks,
Arturo

Customer Service is completely incompetent with this type of issue. You will eventually speak to someone who does not have a good command of English, and judging from the background noise, is sitting in some kind of low cost "boiler room" operation that Adobe noiw considers to be adequate to service their paying customers.
I spent 20 minutes on the phone trying to do the same thing. I have work to do, and eventually had to hang up. The chat line reps have to power to do anything but read from their FAQ cards.
It must be nice to have a virtually monopoly on computer software...you can treat your customers any way you want and not have to suffer any consequences.

How do I fix this when updating my credit card?

Hi All,
When I go to update my credit card details I get this message:
This may be due to one of two reasons:
1. The FI you are trying to access is deactivated
2. The access to the FI is restricted for specific IP addresses, and your address is not one of them.
Does this mean there is something wrong my actual account? I've tried to update on two different computers in two different locations and get the same message. Any advice??

I think you may need to contact customer support more details and further possible assistance;
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

HT1918 When I go to update my credit card it is telling me that my security code is invalid, this is a new card the number is valid. Why am I getting this message????

I keep getting an invalid security code mwessage when I try to update my credit card info, the code is valid yet I am still getting this message. HELP!

Take a look here:
http://support.apple.com/kb/TS1646
If that doesn't help, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

How did Adobe auto update my credit card info??

Hi, I have an issue with Adobe currently. This has happened twice now during my one-year CC subscription. I had to cancel my credit card due to fraudulent charges not associated with Adobe and as a result wasn't able to update my credit card info or make my payment because I hadn't received my new credit card yet. I received my new card on Monday and TODAY, I received an email saying this:
Per your request, we have reactivated your subscription to Creative Cloud. It's a pleasure to welcome you back! Sign in to access all your membership features.
I logged in to my Adobe account to see that I had been successfully charged my monthly amount and even verified that I had been through my bank account. The disturbing issue is that I NEVER logged in and updated my credit card info with Adobe to make this payment, I never authorized this payment, nor did I request my account to be reactivated.
HOW DID ADOBE GET MY NEW CREDIT CARD INFORMATION??
This happened previously as well and I just shrugged it off as me forgetting that maybe I had updated my card info, but this time, I know for sure that I didn't. So again, how was my new credit card information obtained by Adobe? This makes me want to forego using Adobe products ever again if no one can give me a clear answer to this.

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help

I need to update my credit card.

1. I need help!!!
2. I need to update my credit card, which has expired, so that I can pay an outstanding balance.
3. There is a purchase on my account that I did not make. I may have made it accidentally, but it is music that I already have in my personal CD collection.
4. I was advised to purchase an I Tunes Gift Card, and that it will resolve this issue, and it did not resolve the issue.
5. When I try to delet the expired credit card, and update my account, a "Temporairly Unavailable . . . try again later" message appears. I have been trying again later for hours.

I Don't see why he can't download a free app, but there may be more to the story ....anyway, instructions can be found here.
Change or remove your payment information from your iTunes Store account (Apple ID)

Trying to update my apps but it keeps saying update my credit card,I don't want to use a credit card and I can't delete the one that's on my account

Trying to update my apps but it keeps saying update my credit card,I don't want to use a credit card and I can't delete the one that's on my account

If you're positive the information is correct, ask the issuing bank why the transaction is being rejected.
You're getting this error because the store can not authorize the card with your bank.

Adobe Support cannot update my credit card

I have a 6 person team on a CC account. We moved our shop to a new location and had to update our billing information. Your support team in India cannot update my Credit Card information.
I called as soon as I got the message through CC that there was a problem. Here we are almost a month later after multiple attempts to update my CC# information now my "team" is not able to work today. 5 people without the ability to use your product. (my product - because I am a shareholder as well).
Dennis Baughman
Midtown Signs - Please call me.

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Where to update the credit card information?

Dear All,
Where to update the credit card information without purchase any skype credit?
Thanks

Spoke with Adobe staff - apparently this is a known issue with no fix in place. Hopefully they can get me in touch with someone who can update my credit card info so I don't get locked out of my applications as I have an art exhibit I'm preparing for. I'll keep the forum posted on status.

Why after updating my credit card informations itunes store charge me 2 euros?

iTunes store regularly ask me to change my password. When I change the password ask me to update my credit card informations. Updating informations charging me 2 euros. This happen to Greek store.

It will be removed from your card by your card issuer, which should happen within a few days (it varies by bank, and with the weekend coming up it might take an extra day or two). If you add the card back onto your account then it will get the same temporary charge again - each time that you add or change your card details the charge will be made as it need to confirm that the card is still valid and active.

Issue attempting to update my credit card in a year suscription

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