Issue authenticating on NBC olympics....

Question

Hi,
I am looking for help autheticating on NBCOlympics.....
Here is the set up:  we have 3 mass, running Mountain lion and Lion , latest safary and firefox, latest flash player. When trying to authenticate, we are presented with a Comcast default logo as that is how we get our internet.... Since we get our TV signal  from Dish, we pick dish in the service provider pop up menu immediately below, and shoudl be presented with a ID / Password field combo - however we get only a blank page.
To add isnult to injury, the lone PC in the household swings through the process with flying colors.  But of course, it can not airplay onto the TV  :-(.....
Any idea what could be the problem?
Cheers
Philippe

Answer 1

The people at the NBC Olympics website responded swiftly to my inquiry about login problems.
and sent the message below. I believe that the combination of resetting the flash storage preferences and enabling cookies did the trick for Safari, and the login authentication process now works as it should. If you do modify your settings for sites like this, you may want to reset them once you're done with the site (either after each session or after the olympics are over).
It's not clear to me why the process works under Windows XP emulation, but maybe it's because I didn't reset permissive defaults re: flash and cookies.
==========================================
NBC Olympics, Jul 29 07:07 pm (EDT):
We are aware of this issue and have identified that this is related to Flash Settings on your computer.
Please go through the comprehensive list below and let us know if this resolves your issue.
1. Please make sure you are running the most recent version of flash. To confirm, please go to this page to download the most recent version:
http://get.adobe.com/flashplayer/
2. Navigate your browser to: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_man ager03.html
3. Make sure "Allow third-party Flash content to store data on your computer" and "Store common Flash components to reduce download times" options are both checked.
4. Move the "Specify the amount of disk space..." slider to 100 KB.
5. Navigate your browser to: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_man ager07.html
6. Clear the Flash Player Cache by pushing the "Delete all sites" button.
7. Make sure your third party cookies are enabled:
MAC USERS:
FIREFOX BROWSER (FOR MAC USERS)
Click on “FIREFOX” (at the top left of screen)
--> Preferences
--> Privacy tab
--> Open drop down next to "Firefox will:" and set it to "Use custom settings for history"
--> Make sure "accept cookies from sites" is checked
--> Make sure "Accept third-party cookies" is checked
--> Keep until: "they expire" (in drop down)
SAFARI BROWSER (FOR MAC USERS)
Click on “SAFARI” (at the top left of screen)
--> Preferences
--> Security Tab
--> Accept Cookies (check “Always”)
CHROME BROWSER (FOR MAC USERS)
Click on “CHROME” (at the top left of screen)
--> Preferences
--> Scroll to bottom of page and click on “Show Advanced Settings”
--> Privacy –> Click on “Content Settings”
--> Cookies – >Check “Allow local data to be set” also make sure “Block third-party cookies and site data” IS NOT CHECKED.
--> Click “ok” at bottom of page.
PC USERS:
INTERNET EXPLORER (FOR PC USERS)
-->Click on Tools
--> Internet Options
--> Privacy Tab
--> Click the Advanced button in center of page
--> Make sure the radio button next to Accept is checked below “First-party Cookies” and “Third-party Cookies”
--> Click “OK”
FIREFOX BROWSER (FOR PC USERS)
--> Click on FIREFOX (top left of screen)
--> Click on Options
--> Click Privacy Tab
--> Open drop down next to "Firefox will:" and set it to "Use custom settings for history"
-->Make sure "accept cookies from sites" is checked
--> Make sure "Accept third-party cookies" is checked
--> Keep until: "they expire" (in drop down)
--> Click “Ok” at bottom
SAFARI BROWSER (FOR PC USERS)
--> Click on the wheel on the top right, below the X in the red box
--> Click Preferences
--> Click the Privacy Tab
--> Block Cookies: click “Never”
--> X out of pop up
CHROME BROWSER (FOR PC USERS)
Click on the wrench at the top right of the screen
--> Settings
--> Scroll to bottom of page and click on “Show Advanced Settings”
--> Privacy – Click on “Content Settings”
--> Cookies – Check “Allow local data to be set” also make sure “Block third-party cookies and site data” IS NOT CHECKED.
--> Click “ok” at bottom of page.
8. Close your browser and then reopen your browser.
9. Start the verification process here: http://www.nbcolympics.com/liveextra/help/index.html
Please let us know if this resolves your issue.
NBCOlympics.com Support