Issue connecting through Microsoft Remote Desktop Mac - Yosemite 10.10.2 - Remote Desktop Mac 8.0.13

Hi there,
Recently at my office I have noticed an issue when I attempt to remote in using my MacBook Air. I can remote in using my iPhone & iPad, just not the MacBook.
I am able to add a Remote Resource but when I attempt to connect, I just get a white screen rather than a security warning like I do on both my iPhone & iPad. Does anyone have any solutions for this? It appears to be an OS problem.
Unsure if Microsoft is aware of this?
ANY help would be much appreciated.

Hi,
Can you run other application properly on your MacBook Air?
Never seen this kind of issue before. For a try check with other MAC device and verify the result. Also can reinstall the app. For further research please collect log as below.
Microsoft Remote Desktop>About Microsoft Remote Desktop>Send log via email
Hope it helps!
Thanks.
Dharmesh Solanki
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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[2014-Mar-27 19:48:56] RDP (0): --- BEGIN INTERFACE LIST ---
[2014-Mar-27 19:48:56] RDP (0): lo0 af=18  addr= netmask=
[2014-Mar-27 19:48:56] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
[2014-Mar-27 19:48:56] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
[2014-Mar-27 19:48:56] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
[2014-Mar-27 19:48:56] RDP (0): gif0 af=18  addr= netmask=
[2014-Mar-27 19:48:56] RDP (0): stf0 af=18  addr= netmask=
[2014-Mar-27 19:48:56] RDP (0): en0 af=18  addr= netmask=
[2014-Mar-27 19:48:56] RDP (0): en1 af=18  addr= netmask=
[2014-Mar-27 19:48:56] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
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[2014-Mar-27 19:49:04] RDP (0): --- BEGIN INTERFACE LIST ---
[2014-Mar-27 19:49:04] RDP (0): lo0 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
[2014-Mar-27 19:49:04] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
[2014-Mar-27 19:49:04] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
[2014-Mar-27 19:49:04] RDP (0): gif0 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): stf0 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): en0 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): en1 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-27 19:49:04] RDP (0): en1 af=2 (AF_INET)  addr=192.168.0.89 netmask=255.255.255.0
[2014-Mar-27 19:49:04] RDP (0): fw0 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): p2p0 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): utun0 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::e1eb:119:5ad9:da9%utun0
netmask=ffff:ffff:ffff:ffff::
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netmask=ffff:ffff:ffff:ffff::
[2014-Mar-27 19:49:04] RDP (0): --- END INTERFACE LIST ---
[2014-Mar-27 19:49:04] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
[2014-Mar-27 19:49:04] RDP (0): client version: 8.0.24428
[2014-Mar-27 19:49:05] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
[2014-Mar-27 19:49:05] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
[2014-Mar-27 19:49:05] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
[2014-Mar-27 19:49:07] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
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500 Internal Server Error
[2014-Mar-27 19:49:07] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
    User Message : The gateway failed to connect with the message:
500 Internal Server Error
[2014-Mar-27 19:49:07] RDP (0): Protocol state changed to: ProtocolDisconnecting(7)
[2014-Mar-27 19:49:07] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
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screen mode id:i:2
use multimon:i:0
session bpp:i:24
full address:s:10.1.10.11
audiomode:i:2
username:s:javpeds\ptraquair
disable wallpaper:i:0
disable full window drag:i:0
disable menu anims:i:0
disable themes:i:0
alternate shell:s:
shell working directory:s:
authentication level:i:2
connect to console:i:0
gatewayusagemethod:i:1
disable cursor setting:i:0
allow font smoothing:i:1
allow desktop com"font-family:'SF Cartoonist Hand';font-size:18px;line-height:normal;" />bookmarktype:i:3
use redirection server name:i:0
[2014-Mar-29 12:03:43] RDP (0): --- BEGIN INTERFACE LIST ---
[2014-Mar-29 12:03:43] RDP (0): lo0 af=18  addr= netmask=
[2014-Mar-29 12:03:43] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
[2014-Mar-29 12:03:43] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
[2014-Mar-29 12:03:43] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:03:43] RDP (0): gif0 af=18  addr= netmask=
[2014-Mar-29 12:03:43] RDP (0): stf0 af=18  addr= netmask=
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[2014-Mar-29 12:03:43] RDP (0): en1 af=18  addr= netmask=
[2014-Mar-29 12:03:43] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
netmask=ffff:ffff:ffff:ffff::
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[2014-Mar-29 12:03:43] RDP (0): fw0 af=18  addr= netmask=
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[2014-Mar-29 12:03:52] RDP (0): --- BEGIN INTERFACE LIST ---
[2014-Mar-29 12:03:52] RDP (0): lo0 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
[2014-Mar-29 12:03:52] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
[2014-Mar-29 12:03:52] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:03:52] RDP (0): gif0 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): stf0 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): en0 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): en1 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:03:52] RDP (0): en1 af=2 (AF_INET)  addr=192.168.1.29 netmask=255.255.255.0
[2014-Mar-29 12:03:52] RDP (0): fw0 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): p2p0 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): utun0 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::c852:1a8d:126a:a88a%utun0
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:03:52] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:c852:1a8d:126a:a88a
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:03:52] RDP (0): --- END INTERFACE LIST ---
[2014-Mar-29 12:03:52] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
[2014-Mar-29 12:03:52] RDP (0): client version: 8.0.24428
[2014-Mar-29 12:03:52] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
[2014-Mar-29 12:03:52] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
[2014-Mar-29 12:03:52] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
[2014-Mar-29 12:03:53] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
    User Message : The gateway failed to connect with the message:
500 Internal Server Error
[2014-Mar-29 12:03:53] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
    User Message : The gateway failed to connect with the message:
500 Internal Server Error
[2014-Mar-29 12:03:53] RDP (0): Protocol state changed to: ProtocolDisconnecting(7)
[2014-Mar-29 12:03:53] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
[2014-Mar-29 12:03:53] RDP (0): ------ END ACTIVE CONNECTION ------
[2014-Mar-29 12:04:24] RDP (0): *** Application terminated ***
[2014-Mar-29 12:53:47] RDP (0): Final rdp configuration used: gatewayhostname:s:javpeds.com
screen mode id:i:2
use multimon:i:0
session bpp:i:24
full address:s:10.1.10.11
audiomode:i:2
username:s:javpeds\ptraquair
disable wallpaper:i:0
disable full window drag:i:0
disable menu anims:i:0
disable themes:i:0
alternate shell:s:
shell working directory:s:
authentication level:i:2
connect to console:i:0
gatewayusagemethod:i:1
disable cursor setting:i:0
allow font smoothing:i:1
allow desktop com"font-family:'SF Cartoonist Hand';font-size:18px;line-height:normal;" />bookmarktype:i:3
use redirection server name:i:0
[2014-Mar-29 12:53:47] RDP (0): --- BEGIN INTERFACE LIST ---
[2014-Mar-29 12:53:47] RDP (0): lo0 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
[2014-Mar-29 12:53:47] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
[2014-Mar-29 12:53:47] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:47] RDP (0): gif0 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): stf0 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): en0 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): en1 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:47] RDP (0): en1 af=2 (AF_INET)  addr=10.59.1.176 netmask=255.255.255.0
[2014-Mar-29 12:53:47] RDP (0): fw0 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): p2p0 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): utun0 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::e590:f4:e6f3:79ee%utun0
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:47] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:e590:f4:e6f3:79ee
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:47] RDP (0): --- END INTERFACE LIST ---
[2014-Mar-29 12:53:47] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
[2014-Mar-29 12:53:47] RDP (0): client version: 8.0.24428
[2014-Mar-29 12:53:47] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
[2014-Mar-29 12:53:47] RDP (0): Resolved '10.1.10.11' to '10.1.10.11' using NameResolveMethod_DNS(1)
[2014-Mar-29 12:53:55] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
[2014-Mar-29 12:53:55] RDP (0): ------ END ACTIVE CONNECTION ------
[2014-Mar-29 12:53:55] RDP (0): --- BEGIN INTERFACE LIST ---
[2014-Mar-29 12:53:55] RDP (0): lo0 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
[2014-Mar-29 12:53:55] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
[2014-Mar-29 12:53:55] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:55] RDP (0): gif0 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): stf0 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): en0 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): en1 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:55] RDP (0): en1 af=2 (AF_INET)  addr=10.59.1.176 netmask=255.255.255.0
[2014-Mar-29 12:53:55] RDP (0): fw0 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): p2p0 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): utun0 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::e590:f4:e6f3:79ee%utun0
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:55] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:e590:f4:e6f3:79ee
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:55] RDP (0): --- END INTERFACE LIST ---
[2014-Mar-29 12:53:55] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
[2014-Mar-29 12:53:55] RDP (0): client version: 8.0.24428
[2014-Mar-29 12:53:55] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
[2014-Mar-29 12:53:55] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
[2014-Mar-29 12:53:55] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
[2014-Mar-29 12:53:56] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
    User Message : The gateway failed to connect with the message:
500 Internal Server Error
[2014-Mar-29 12:53:56] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
    User Message : The gateway failed to connect with the message:
500 Internal Server Error
[2014-Mar-29 12:53:56] RDP (0): Protocol state changed to: ProtocolDisconnecting(7)
[2014-Mar-29 12:53:56] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
[2014-Mar-29 12:53:56] RDP (0): ------ END ACTIVE CONNECTION ------
[2014-Mar-29 12:54:05] RDP (0): *** Application terminated ***

Microsoft Remote Desktop for Mac and Win 2000 Server

Hello guys,
Could you please confirm that the latest version 8.0.15 is compatible with WIN 2000 Server connections? If not, could you please advise which version of Microsoft Remote Desktop for Mac is the match in order to connect to a WIN 2000 server.
Thank you in advance,
Bogdan

Hello Bogdan
WIN 2000 is supported. See a complete list of supported Windows SKUs here:
https://technet.microsoft.com/en-us/library/dn473006.aspx
Go to the AppStore and download Microsoft Remote Desktop.

Issue connecting through Microsoft Remote Desktop Mac - Yosemite 10.10.2 - Remote Desktop Mac 8.0.13

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