Issue connecting with iTunes Match

Hi, i've got an issue connecting with iTunes Match. Most of the time iTunes doesn't connect to iTunes Match when launching the app. I just see the cloud symbol that indicates it tries to connect. And it just keeps on going. I then have to quit iTunes and relaunch it. Type in my Apple ID password. And still nothing. But around a third or fourth time I usually get a connecting going and then listen to music
And I'm not impatient. I give it some minutes everytime while opening and browsing the iTunes Store.
And the same thing happens after Sleep Mode. It is kind of annoying. Having open and close iTunes all the time.
Is there anything I can do? Am I perhaps doing something wrong? Is anyone experiencing the same problem or issue?
Thanks.

Hi,
Yes, your music remains on you computer.
Jim

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Issues with iTunes Match on iPhone

I am having some frustrating issues with iTunes Match and my iPhone 4 iOS 5.
1) When using cellular data (3G), the songs simply do not play from the music app. It works fine when connected to wifi.
Under settings, cellular data has been enabled for use in the music app.
2) iTunes match constantly switches off spontaneously on iPhone. I need to go back to the settings to enable it every single time I use the app.
I feel that iTunes Match was a total waste of money, considering the only reason I invested in it was to have my library accessible from my iPhone.
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iTunes match doesn't work like that and if you don't like it then your best option is to turn it off and go back to syncing. However if you make sure that your device has a good Wi-Fi connection, re-downloading all your content shouldn't really be a big issue.

Playback issues with iTunes Match on iPhone 4 (iOS 5.0.1)

I'm running into several odd issues when playing songs on my iPhone with iTunes Match enabled. The problems I've experienced are:
A song partially plays, then skips to the next song.
Sometimes songs will not pause, pause after a 2-3 second delay, or pause, then start playing again when I press the pause button.
Sometimes there is a 3-5 second delay when playing songs that have already been downloaded.
Sometimes a song will play distorted, it just sounds like static.
Once, I pressed play on my iPhone and it just started playing random songs, some that had not even been downloaded before.
A few times, when I pressed play on already downloaded songs, nothing happened.
Now, some notes about these problems I've been having: I have a mix of matched, uploaded, and purchased songs. I haven't found a pattern as far as the type of songs that any of the issues occur with. With problem 1, I can kind of understand this happening if the song hasn't completely downloaded, but this happens even for songs that I've downloaded. It doesn't always skip the song in the same place and I can even go right back to the same song and play it all the way through again with no problems. With problem 2, it seems like maybe I'm just being impatient here, however, I'm not sure why there's a delay when these are downloaded songs and the artwork has already been downloaded. Sometimes if I just wait about 10-15 seconds it will finally start playing, but again, that seems odd since I've already downloaded the song. Problem 2 and 3 are kind of similar. I've noticed that sometimes when this happens that I can see the "network processing" indicator in the status bar, but sometimes not. It's a little odd to see my iPhone going out to the network to play a song that I have already downloaded and have the artwork (assuming metadata as well) for the song. Problem 4 has happened just a few times, but usually happens immediately after I unpause the song or start playing a song. Again, I can go back and play the same song normally and have played the same song before previously. Once, it caused the Music app to just crash entirely. Not much to say about problem 5 other than I checked shuffle and it was off. Just a little odd. Not much to say about problem 6 either other than it hasn't happened in a few weeks now.
Sorry for the wall of text, but it just seems that there are a bunch of odd issues going on that I haven't seen anyone else have aside from problem 1. I've already tried turning iTunes Match off and on. I've deleted all songs twice. I haven't jailbroken my phone or anything. I can't find a pattern because it happens with matched, purchased, and uploaded songs. Sometimes it will happen to 1 song, I will try it again some other time on the same song. I listen to music for about 6 hours a day using WiFi and at least one of these problems happens about every 2 days.
Aside from the problems I've been having, the service is great. I do understand it's fairly new and even with all of that, I still think the positives outweigh the negatives, especially for just $25.
I'm lost, though. Anyone have any ideas?
Message was edited by: burakkuchi - Added problem 6.

When I went to restore my phone, I may have found the cause of these problems. I never deleted all of my original synced songs before enabling iTunes Match.
When I just went to do the restore, I figured I'd delete all of my songs, then disable iTunes Match. After deleting about 3.5 GB of music and disabling iTunes Match, I ran the sync to backup my iPhone. It said there was still 2.2 GB of music. I checked my phone just in case and there was 2.2 GB there, probably the original synced songs that I never removed.
Anyway, I'm doing the restore now just in case and will respond tomorrow with how everything is working.

HT1420 When I try to connect to itunes match, I get an error message that says "We could not complete your iTune Store request. An unknow error occurred (4001). How do I resolve this issue?

When I try to connect to itunes match, I get an error message that says "We could not complete your iTunes Store request. An unknown error occurred (4001). How do I resolve this issue?

I purchased iTunes Match several days ago and I am getting the following error when I try to allow iTunes Match to run. Please advise how to fix this:

I have a problem with iTunes Match...

...and not like an 'oh man, this bolt's too big for this hole' problem, more of a 'hey man, if you don't stop doing that then you and me gona have a problem' problem.
For starters, I found that enabling the iTunes Match service means that I can't manually synch any files or playlists to my device. So when I travel to an area without wifi or phone signal, which happens more than Apple obviously thinks, I can't listen to any of my music. Whose bright idea was that??!
Secondly, when I do enable iTunes Match, I often find that changes I make on my computer (shuffling the order of songs on playlists, adding new files to my library etc.) don't always correlate with the Match service, for instance I made a playlist on my computer but it doesn't appear on my phone, or I set a playlist on iTunes to order itself by the date the files were added, but on my phone they appear in whatever order they **** well please. It unfortunately doesn't 'just work'.
And thirdly, although this isn't really connected to the Match service but rather just a chance for me to vent as I'm already doing it, when I heard they were bringing 'wifi synching' to iOS I was really excited. Then I found out it would only synch while your iDevices were plugged in and charging. THEN I found out that every time I plugged my phone in it would automatically try to synch, waking up my laptop if it wasn't already awake. So every night I would plug my phone in by my bed, turn over to go to sleep, then have to get up 20 seconds later to re-sleep my machine; this could happen at random points during the night.
I'm not expecting Apple to change their products over the dissatisfaction of one disgruntled user, I'm just wondering if anyone else is experiencing the same problems and has found any ways around them. Also I must say as annoying as certain aspects of iTunes Match are, it's still a fantastic service (in theory...).

peanutismint wrote:
I hope they manage to fix the playlists issue, hopefully by the next couple of updates. I figured the syncing/waking thing would be what it was meant to do. I wonder if there's a command line or something I can tweak in settings to stop my Mac waking on LAN/Bluetooth etc....
In System Prefs > Energy Saver > Power Adapter unselect the option for "wake for network access." Although this may have the effect of preventing wireless syncing. I'm not sure.
peanutismint wrote:
The downloading of songs is pretty much useless as a feature in my situation, as by the time you're out of signal and can't stream music, neither can you download it (and if I were expected to download it first in case of signal loss then doesn't that negate the need for a streaming music service anyway?!)
iTunes Match doesn't stream to iOS devices, all songs are downloaded. If you have not done so, you can enable "use cellular data" to download music by going to Settings > Store and setting the option to ON. To answer your question, though, yes, pre-downloading of tracks is the "best practice" for using an iDevice with iTunes Match enabled.

I updated my iphone 4 with iO6.1. I now no longer have any of my music available with iTunes match. I've turned iTunes match on and off on my phone and on and off on my computer. I am not restoring my phone to factory settings.

I updated my iphone 4 with iO6.1. I no longer have any music on my phone even with itunes match. I've turned my phone off and on. I've turned my imac off and on. I've turned off imatch on my computer and turned it back on. I've turned imatch off on my phone and turned it back on. I spent HOURS on this yesterday. Coincidentally, two of my playlists were deleted from itunes. So I spent quite a bit of time recreating them only to find them missing again today. The ONLY way for me to get music on my phone is to click on the ...more tab and go to shared and pull music from my actual desktop. Restoring my iphone is not an option. I am completely frustrated so if anyone can help, that would be great

From my post on what seems like the same issue (found here: https://discussions.apple.com/message/21087892#21087892)
Take the following steps:
1) while connected to wifi, toggle off then back on the Show All Music and iTunes Match options shown in my original post. Important: I did this step before, but wasn't connected to wifi, and my music disappeared. Subsequently, I connected to wifi and turned off and then back on those options and everything came back though it was grayed out and my only option was to download music.
2) To get streaming over cellular back, go into Settings>General>Cellular and scroll down to the "Use Cellular Data for:" options and make sure the iTunes option is set to 'On'
The above steps will bring back the streaming capability which seemed to go away when you update to 6.1. It didn't ACTUALLY go away, but something about the update toggled off the iTunes option in step 2 above.
I did a final test by turning off wifi, opening Music app and selecting a song. It played successfully without downloading! Crossing my fingers, but I think I'm good to go!
Hope this helps!

Sync local media library with iTunes Match after format

iTunes Match is a wonderful service but there's one thing that's really making me hate it.
I'm the type of person that uses multiple computers and that probably formats more than he should.
So here's my issue.
Pre-format
1) I match my 12,000 songs library with iTunes Match
2) Once done my songs are in sync with the cloud meaning that the content I play is local and it updates through the cloud at the same time
Post-format
1) I reinstall iTunes 11
2) I change iTunes advanced preferences to point to my original and untouched media path and I check both options underneath.
3) I sign into my account and turn iTunes Match ON
4) iTunes Match does its thing
Now here's my gripe. Every single song has the download from cloud button. Every song I play streams from the cloud even though I pointed my library to my original media path. Why won't iTunes sync the cloud with my local files just like it was before the format ?
Re-adding the whole media folder to my new (not backed-up) library will only create a 12,000 duplicate songs in the cloud to make matters worse.
So my question is : is there any way to preserve what I had prior to formating ? Having to wipe my cloud content and rematch my local files after every single format is non-sense.
Thanks in advance

vcharette wrote:
When restoring the library (itl) files, do I need to re-add the folder to my library ? Or will the songs automatically appear based on the library settings in those files ?
No, you will not need to add anything if you drop, at minimum, the iTunes Library.itl file into the User/Music/iTunes folder. Ideally you would restore all the library files, though. As long as the path isn't different, say you created a User Account with a different name from the original, it should be fine.
vcharette wrote:
I noticed that by holding the shift key when launching iTunes it prompts you to select a library or creating a new one. Which makes me wonder if I can just point it to my different drive at all times instead of always having to copy files back and forth between /music/itunes and a backup location.
Yes, you can run the iTunes library off an external HDD, no problem. However, I believe the best way to do that is to set the path in iTunes Prefs. Also, keep in mind that if the external is not connected iTunes will not be able to find the files and it will not defaul to streaming the music from the cloud. And you should still have a backup scheme in place.
vcharette wrote:
Thanks for helping, it's really appreciated.
You're welcome.

How do I sync iTunes playlists on my iPhone with iTunes Match?

My experience with iTunes Match so far has been mixed. On one hand, the face of iTunes on one computer to the next is virtually identical, and the streming over the wi-fi from the laptop at work to my home computer is perfect. At the same time, iTunes Match on my iPhone seems terrible. Playlists don't sync and are deleted from my iPhone. Songs that are already on my phone, for some reason, still make my phone spin and drain my battery life. Even after disabling the "allow cellular data over 3G" message, or whatever it is, is turned off, still the phone keeps spinning and draining battery life. So, in one sense, iTunes Match is nice because I can access my music from multiple computers, but in another, the mobile connection - which should be awesome and seemless - is terrible. Is there a way, aside from turning iTunes Match off, syncing manually to iTunes, and loading my playlists like the old way (which isn't a perfect science now, either)...Basically, how can I sync my playlists from iTunes on my computer to iTunes on my iPhone using iTunes Match?

With iTunes Match enabled on an iOS device direct syncing with iTunes via USB or Wi Fi is disabled. To sync in the traditional way iTM must be disabled on the iOS device. At this time is it either/or.

Can I used an older iPod with iTunes Match

I have an older iPod Classic running version 1.3. Can it be upgraded so that it can sync with iTunes Match?

The iPod classic cannot independently connect to the Internet nor sync directly with iTunes Match, but can be synced with an iTunes library containing songs downloaded through iTunes Match.
(83307)

Since upgrading to 7.0.3 (iPhone 5 64gb, with iTunes Match enabled) all of my music wiped off my phone. Downloading it again, most of the artwork has been mixed up with other artists, and I'm no longer able to stream or download over 3G? Any ideas?

Since upgrading to 7.0.3 (iPhone 5, 64gb, with iTunes Match enabled) almost all of my music has vanished from my phone (weirdly some hasn't).
Downloading it again, most of the artwork has been mixed up with other artists, and I'm no longer able to stream or download over 3G (all tracks greyed out), though my network settings etc are all set correctly.
Lastly since upgrading to iOS 7.0.1 (and beyond) Genuis has become effectively useless: it continually asks me to connect to wi-fi, and if I do it creates playlists mostly composed of tracks by the same artists or those very obviously linked to them- previously it created brilliant, nuanced playlists.
Are these things connected, and how do I fix them?

I have done this on numerous occasions but I think that my Iphone has a defect. After many tries, reinstalls, deletion of content, changing content to be stored on external hard drive, deleting itunes and cleaning computer I managed to get all of the songs on and things seemed okay for a while.
The problem returned about a week ago after downloading a new album from Itunes. I now have 12.5k of songs leaving 10gb spare on Iphone which should be more than enough room to operate properly. Last night it seemed to be dowloading ok (after doing all of the above again for the umpteenth time) this morning it revealed that it had just synched 2.5k of songs and 18gb of "other" on the contents bar. it wont synch now as it says its over capacity. So the 18gb of "other" would probably be corrupted data that means it must corrupt each song as it tries to synch it.
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Just about time to dump apple I think!

I can't sync iPod classic with iTunes Match since I have updated to iTunes 11

When I open iTunes (11) and connect my iPod (classic) it does not recognise the device. I am using iTunes Match. My question is how do I transfer the music from PC to my iPod? I just bought a new PC and thought getting Match would be useful and save time transferring from my old PC. It was fine to begin with until the iTunes 11 update.
Any help would be appreciated!

The iPod classic not bring recognized is unrelated to iTunes Match. You should post this problem to either the iPod Classic forum https://discussions.apple.com/community/ipod/ipod_classic or the iTunes for Windows forum https://discussions.apple.com/community/itunes/itunes_for_windows. Probably the former.
FYI it is only iOS devices that cannot be synced via USB with iTunes Match enabled.

HT1386 Issue syncing with iTunes!

Hi All,
I have an iPhone 4s 16 GB model that i recently have started using about a month ago. I had, out of excitement, put about 9 gig of music on my iPhone and realized that i wasn't listening to all the songs pretty much and to top it all, i got an alert on my phone saying the storage is nearly full.
What i did after that, was i went into settings and under general > usage > music as it was showing 9 Gig, i deleted it clicking on Edit (what an idiot). Thankfully, i have all that backed up on my laptop, but the trouble now is that, when i connect the iPhone to my Mac, the iphone shows that has got all the music, but, it doesn't. So, i tried syncing it again as all the playlists and albums were checked automatically as per my music on the phone before, but it doesn't put all the music on my phone again even if i uncheck all the playlists and albums it had before it wont put them again, although it does put the songs that i didn't have on the phone before. I am not sure, what is wrong and why am i not able to put music on my phone using iTunes. If anyone here can point me in the right direction i would be obliged.
Looking forward to hear from one of you soon.
Thanks & Regards,
Nitesh.

I solved this issue by disabling Itunes match under my Music settings on the Iphone. This makes it so the iphone looks to match my itunes library on my computer versus completely wirelessly conntecting to icloud?

Not able to connect with iTunes

its has been 6 days already and i am not able to connect with itunes to purchase something.
i have used visa and mastercard and i also have money credited to my account.
please help!

Hello FoxyNix
Check out the steps below to troubleshoot you issue with connecting to the iTunes Store on your iPhone
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.  Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular. Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Regards,
-Norm G.

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