Issue defining DN 7965 because using 7965 SD Phone button template on Cisco 7965 VoIP phones

Question

I am having issue with assigning DN7965 to a phone device. Error message indicates that 7965 is already associated and in use. We have associated phone template 7965SD because most our phones are CISCO 7965. Is there a way to overcome this issue ?

Answer 1

Hello, All!
I have continued testing this in my lab and have come up with the following results.
When setting up a new device, TAPS will generate an error if the DN is already in existence across multiple devices.
If replacing a device, you must use the same model device or else TAPS will generate an error.
Unfortunately, based on the above rules, I was unable to utilize TAPS for bulk upgrade of user devices from 7960 model phones to 7965 model phones. However, I have come up with an alternate solution.
Note: This solution would only need to be used in a scenario where you do not want to assign a MAC address before physically deploying the equipment. The below solution provides the flexibility of creating the phone configurations prior to deploying the equipment without having to have all hardware specifically assigned to a user/DN.
Bulk Update Cisco Phones without MAC Addresses
Bulk Admin > Phone > Export Phones > Specific Details (Pull relevant information, DN(s), Description, Owner User ID, CSS, so on…)
Download the file, change to csv, open in Excel
Clear contents of “Device Name” field. Parse through and update other fields if needed.
Save a copy as CSV, upload to CUCM as Insert Phones > Specific Details
In CUCM, create a Phone Template for import
Bulk Admin > Phone > Insert Phones > Choose File > Choose Phone Template > **Important** Select Create Dummy MAC
Run Job
Once job is completed, all 7965 devices will be created with a BAT prefix and dummy MAC address, check Device > Phone to confirm
…When ready to activate
Device > Phone > Search by DN for BAT device
Open device, change MAC address to new 7965 hardware, check “Is Active”
Click Save.
Plug-in 7965 device to network. When the phone comes online and gets past firmware it will pull newly generated SEP config with user ext.
I hope this helps. I appreciate the communities continued assistance.