Issue in answering a call in Lumia 620

When i recieve a call the answer button is dissabled most of the time preventing me from answering the call. I have to switch off and on quickly to get the button enabled. This happens with about 50% of the calls i revcieve. Has any one face the same issue? Is there an update available for this issue?

I have bought Nokia 520 - 6 months ago- have had several repairs and am now facing the same problem with answerring calls. estimate that 30 % of all calls are having this dissabled buttom.
banda123 wrote:
When i recieve a call the answer button is dissabled most of the time preventing me from answering the call. I have to switch off and on quickly to get the button enabled. This happens with about 50% of the calls i revcieve. Has any one face the same issue? Is there an update available for this issue?
banda123 wrote:
When i recieve a call the answer button is dissabled most of the time preventing me from answering the call. I have to switch off and on quickly to get the button enabled. This happens with about 50% of the calls i revcieve. Has any one face the same issue? Is there an update available for this issue?

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Video Call for Lumia 620

can you get vedio call (USE SKYPE and without skype) use Nokia lumio 620 phone?

Hi UDHITHA,
Welcome to the forum!
Video calls through Skype is supported by Nokia Lumia 620 and other WP8 Lumia phones. But this is only possible if the person you want to video call is also using Skype application on his/her phone.

Lumia 620 Media files issue

Hi,
I have lumia 620 ,from last two weeks I am having problem with music and videos.each songs is getting listed 3-4 times.I reseted the phone and reloaded music files ,but still have the same issue,does anyone have solution to resolve this.

Hi,
You can follow the steps provided on this link about the duplicate music entries:
http://support.microsoft.com/kb/2791747?lcid=1033

Mp3 Volume issue Nokia Lumia 620

Hi,
I was hoping someone could help me with this one please.
When Listening to audio on the nokia Lumia 620 via the built in radio the audio is nice and loud and I can listen to it at volume 10 through the ear phones.
However I have transfered some mp3's to the phone via the windows phone app, from Itunes and the audio volume is terrible, even at full volume I can just about hear the music. I have tested that it is not an issue with the mp3s by copying them to a HTC windows 8 phone and can listen to them perfectly.
As far as I can tell the apps are all up to date.
Does anyone have any ideas please?.
Solved!
Go to Solution.

Hi Csbarry
Pressing the volume down and power buttons together will not delete any data on your phone, it's more of refreshing the OS of your Nokia Lumia 620.
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

Heating issue of Lumia 620

Hi,
my Lumia 620 gets heated soon & it does not seem me to be normal as my roommate has also a Lumia 620 & it works okay.no heating I've seen..
what is this??

Overheated would mean you can't touch the phone. I am fairly sure you mean to say it gets warmer.
If it get's too hot to hold you obviously have an issue there and you should have the phone checked,
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 620 vibration issue and camera video recordi...

Hello, I recently purchased a Lumia 620 and facing some issues with it. The vibration is not at all working. I have updated to Lumia black. And how to focus in video camera. It ain't focusing during recording. Please help me..

sslumia620 wrote:
how to focus in video camera. It ain't focusing during recording.
Does this help?
sslumia620 wrote:
The vibration is not at all working.
Did you try the Nokia Software Recovery Tool already?

Facetime says connecting after you answer the call but doesn't actually connect and both iphone 5s were quick reset-ted and facetime was turnt on and off, any reasons like why or how and how to fix this concerning issue

facetime says connecting after you answer the call but doesn't actually connect and both iphone 5s were quick reset-ted and facetime was turnt on and off, any reasons like why or how and how to fix this concerning issue

Apple has released a document which is reported to address the recent FaceTime issue.
http://support.apple.com/kb/TS5419

Lumia 620 software upgrade issues

Hi,
My Nokia lumia 620 with windows8 was upgraded to the latest software (amber, i guess) and after this the touchscreen stopped working. The touchscreen was recently replaced.
* Is there a way to go back to the previous version of software (where the touchscreen was accessible)
* Is there a new upgrade planned to resolve the touchscreen problem.

Was the display repalced by an authorised Nokia care Centre ?
Try a Soft Reset (Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). Phone will reboot...) and see if the problem gets resolved ..
Also confirm that all the System applications are upto date. You may use THIS application to check..
BTW there is no way to Roll Back the Firmware.

Lumia 620 issue

In nokia Lumia 620 the ringer volume is affected when you reduce the song playing volume thru volume rocker. The ringer volume should be un affected. Can this be rectified.

Unfortuntely this is the way microsoft have designed the OS. Perhaps some day they might rectify this nd give us separate volume settings.

Inconsistent SPA504G Issue When Answering Calls

Hello,
I have a user reporting very odd behavior with their Cisco SPA504G phone. They get a call and if they pick up the handset in two rings or less, the call doesn't seem to "complete" and they hear nothing. It has been reported however that if they wait until the first two rings have passed, they are able to answer the call after the third ring.
I'm at a loss as to what could be causing the issue since I too have an SPA504G phone and have no such issues, as well as other users. It is isolated to just the one user. I spoke to our phone administrator and according to their logs:
9/11 @ 2:40 : Queue call, the system did not receive a pickup notification and rolled over to the next agent.
9/11 @ 5:23 : Extension 2625 calls extension 2738 which is forwarding to 2747. 2625 Immediately hangs up upon dialing the number, then proceeds to dial 2739. My guess here is that 2625 saw they were dialing the wrong number and quickly hung up.
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Well, after another referral to Orange Tech Support, I finally have a new handset.
I started having more 'crashing' events on my phone when using sms, gallery, camera.
Called Cust Service who wanted to do the same stuff all over again...i.e. reset phone but I insisted that they escalate it.
They got back to me within 72 hours and I had a new handset the following week. Upon checking I now have an up-to-date firmware.
As an aside, the new phone actually feels a lot different. The slide is firmer and more stable and the keypad also feels of a better quality. Anyone had similar experiences?
Cheers,
Matt

Call answering thru key in lumia

call answering thru any one of the key must be provided without using the touch screen

sskulkaarni wrote:
call answering thru any one of the key must be provided without using the touch screen
I know this is possible with some Android phones because it makes it easier to answer a call with the press of a single button (in tha case of Samsung phones, pressing the physical Home key will answer a call) but it also makes it more likely to accidentally answer a call when you are retrieving the phone from a pocket.
However, it's always nice to have a choice so you can vote for this feature over on the MS feature suggestion site by following the link below.
http://windowsphone.uservoice.com/forums/101801-feature-suggestions/suggestions/4454482-answer-call-...
Good luck with that and if MS receive enough votes and feedback for this it may very well be implemented.

My lumia 620 is not responding some time at the ti...

I have submitted my phon at nokia care for this issue that some time my lumia 620 is not responding at the time of call reciveing.They gave me after software upgradation.But is not solved then I contacted with customer care.They tolled me to submit the phon again.I have also submitted .Today from cre they called me and tolled that my phon is under observation.If they find the problem then they will send it to higher authority.But my problem not happen frequently.It happen mostly at the first call.The slide function does not work.Some time the answer button remains gray colour and does not function.Now I am sure that tommorow they will give me the phon saying there is no problem.Now friend please tell me how can i show my problem.its 2 nd time to submit .its a big fault to buy lumia620

hi mate, this is a user to user forum only for Nokia products and services. as such, Nokia care points are independently run franchises, and in this case you will need to persist with Nokia Care until the issue is resolved to your satisfaction.

HELP - My new Nokia Lumia 620 won't boot up, even ...

I'm worried my Nokia Lumia 620 is a lemon, and the Care Centre will just keep taking it in for repair. The reliability so far has been disappointing, especially as I was giving Nokia a try after a 10 year break, and also trying out Windows Mobile / Phone after a 6 year break. I want to recommend it - I'm continually being asked by friends and colleagues what I think of my new phone.   Nokia will be smart to just replace it.
The details: my Nokia Lumia 620 won't boot up today (again). It hung on boot this morning with the Nokia Logo. That was over 2 hours ago. It had this problem during February, and I returned it twice for repair to the local Nokia Care Centre. I guess I'll take it in again later today, but it just feels like a lemon handset so far.
Timeline:
Handset purchased in local Nokia Store on Jan 29 2013 ( 7 weeks ago)
Handset gave "Exclamation-Mark-Screen-of-Death" on Feb 19 2013 (3 weeks old handset)
Local Nokia Store sent me to local Nokia Care Centre, handed in overnight "for repair"
Phone returned on Feb-20-2013 after software refresh.
Worked fine for 1 week.   Problem returned Feb 26 2013. (4 week old handset)
Nokia Care Centre "replaced motherboard" on Feb 27 2013.
Has worked fine for 3 weeks.   Now Lumia 620 won't boot this morning - no Exclamation Mark, instead it's the Nokia Logo on boot.
The handset is 7 weeks old.
Hard reset (side-button-combination) hasn't worked either.
Any advice on getting this working, repaired or replaced?

Update on the repair - it didn't work. I returned the phone to the Yau Ma Tei Nokia Care Centre on March 20th, and was given what was termed a 'replacement' phone. I was pretty happy. All was well. But two days later when I tried to make a phone call using my headphones, I noticed that only the left audio channel was working through the earphones. I tried a second pair of earphones and the same problem. The audio was only working through the left channel. On a new phone. How strange.
So was it really new? My suspicion is that the repair centre has used old returned parts (parts they perhaps term as refurbished) - so in fact my replacement phone is my old phone assembled with old and refurbished parts. Was it in fact a refurbished phone assembled from refurbished parts? Frustrating when they tell me it's a replacement phone.
That was back in late March. I posted a couple of tweets and Nokia responded. They even phoned me to try and help. However no offer of a new phone. All they suggested was that I revisit the Nokia Service Centre. For a 4th time.
That was about 6 weeks ago, and I simply haven't made the time to go to the Service Centre again. It's hard to find the time when my last 3 visits have been so unsuccessful.
Sometimes you just get a lemon. It happened to me once before with a different manufacturer when I was on a contract and had to live with a phone for 2 years that kept cutting out during calls. Same problem - the manufacturer attempted to repair it, but it just never worked properly. That was 10 years ago. Now it's happening with my new Nokia. Luckily I'm not on contract this time. I've read good reviews for the Lumia 620, and overall it's a pretty decent handset in every other way.
But the issues this particular handset has been plagued with has overshadowed any positive feelings I have been having. I'll probably be cutting my losses and changing handsets in the summer.

Lumia 620 screen problem.

I have been having this odd problem where the screen doesn't come on when I press the unlock button. At first I thought the phone had hung but after further investigation, I found that it was just the screen that wasn't coming on.
It would still ring when called(can't answer because touchscreen not activated), pressing the camera button would start the camera. I could see the af light coming on when I pressed the camera button but the screen would remain dark. I've been using soft reset to restart the phone.
This has happened 3-4 times in the last month and usually when there's an incoming notification from skype and I tap it to unlock the phone just as the screen goes dark. I'm also using battery widget on the lockscreen but have no idea if that affects anything.
It seems it might be a software problem but I was wondering if anyone else has had this problem or if it is a hardware problem that needs to be fixed. Thanks!

i am now pretty sure that it is a software issue. let me just tell you about a few scenarios where the screen is really quite slow to turn on.
sometimes i have my phone plugged in to a sound system and i use it as an mp3 player. quite regularly i have to wait up to 5 seconds till the screen turns on after pressing the button. sometimes i even have to press it another time. the weird thing is that if i unplug the 3,5mm plug while i wait for the screen turn on, it instantly comes on.strange...
most times the screen is slow to wake up after the phone hasn't been used for longer than 5 minutes. aftyerb having it turned on once, all successive clicks straight after the first one will activate the phone instantly. as if it was a bit sleepy after longer disuse.
i still havn't found any other coreelations between settings and the screen effect. maybe it's got something to do with flight mode, which i have turned on most of the time.
and maybe the upcoming lumia 620 firmware update will solve this problem anyway. who knows when that will actually be delivered though.

Lumia 620- no sound, no ringtone

i just bought lumia 620...but i am facing problems
i cant hear sound when i play some music.....but i can hear it from earphones....but without earphones its nothing...and the other one is RINGTONE SETTINGS......i checked some sites saying CUSTOM option in ringtone=sound setting...but in my lumia 620 there is no CUSTOM option...that means i cant set any other song or music as my ringtone...and when people are calling......i cannot hear ringtone......volume is fulll....even when i play them from ringtone=sound setting.....there is no sound...i tap on play sign on any ringtone...and nothing happend......
please help me..sorry for my english
Solved!
Go to Solution.

tmrajan1 wrote:
Hi praksly, Am also facing the same issue with Custom ringtones. Not seeing the custom option listed.
Can you say how the issue was solved?
praksly wrote:
its strange..but its working now....only thig i did is ..just configure my hotmail...thats all....and everything is working now..including ringtones and music player.........
"custom" will only appear if you have an audio file available for it. try this :
1. pick an MP3 from your computer
2. change the MP3 file's properties > genre > "ringtone"
3. connect your usb cord to computer n fone
4. look for the folder 'ringtones'
5. copy that MP3 there
6. give it a minute or two
7. on your fone, goto settings > ringtone+sound > ringtone
notice the "custom" option will already be available at the very top. please note you CANNOT set a custom tone for 'message alert' :/
hope this helps. thanks

Issue in answering a call in Lumia 620

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