Issue in IPCC DB (db_cra)

I have an issue in IPCC DB (db_cra). In db_cra a table RTCSQSSummary is not updating its records.. I have configured Real Time Snapshot configurations. Table is working properly before but now records are not updatingf in it..
can anyone help me in this regard?

Hi Kyler,
You would be better served if you post over in this section of the forums
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center
Cheers!
Rob

Similar Messages

Connecting to IPCC DB (db_cra) using Business Objects

Hi,
I've been tasked with creating a Business Objects universe against a CISCO IPCC SQL Server database (db_cra), and I have no knowledge of the database and how the system works. I also don't have access to the database outside of Crystal Reports. I can connect through CR with the instructions provided by CISCO and using an OLE DB (ADO) connection, and there's also a launchHRC executable that was added to the crw32.exe shortcut. The OLE DB (ADO) connection has Integrated Security checked, so I have no idea how I'm able to connect to the database and tables without being added to database security.
Business Objects does not have an option for creating an OLE DB (ADO) connection. I have no idea if it's even possible to connect to the database. Normally we have a default reporting user that's used to set up OLE DB and ODBC universe connections using SQL authentication.
And from what my colleague in Japan told me, it's not possible to add users to the db_cra database security.
If there's any information that you could provide it would be greatly appreciated I'm really lost with this one so any help or advice would be great.
Thank you!!
Kevin V.

Hi
It's best to specify product (UCCE, UCCX) and version when posting.
If you are UCCX v7.0 or lower, then see this : https://supportforums.cisco.com/thread/272601
The trick is to set up the account on the server with rights to the DB, and use the windows pass through auth method to access the DB using integrated security (as SQL auth is disabled by default).
If on 8.0 or higher it's different as you're in informix land, and need to set up and use the uccxhruser account.
Regards
Aaron

IPCC 5.0 SQL enterprise manager

Hi,
Kindly I'm checking some issues in IPCC 5.0
When I'm going to open start>Programs>Microsoft SQL > Enterprise Manager
I'm not finding the Microsoft SQL at all in the programs list
Although I found the SQL service Manager in the task manager of the windos [ beside the clock]
and it is allready started
The call center is in a live network and has a premuim license
Thanks for your help

Hi,
Thanks a lot for your replies,
But I have configured before in IPCC 4, a script to write to external database
I used the local database and can read the tables exist for the real time data as i remember
so:
1. how to check the database tables that exist in the ipcc to deal with
Also there is a known problem about logging to historical report as i remember also, and it is solved by accessing the IPCC start>programs>microsoft SQL Enterprise manager and set the authentication to windows instead of mixed and it is solved the problem
2. So where is this in this ipcc 5.0 server, and if itisn't exist here, which IPCCs contain the SQL Enterprise tool ?
Thanks a lot again for replying the above 2-inqueries

Agent is not ready but appearing ready in cisco agent desktop

Hi All,
We are facing issue in IPCC Enterprise 7.2.5, as agent is showing in ready state while he is in not ready state by generating webview "Agent not ready and Agent trace level reports.
Did any one face this issue earlier?It seems a bug.
Please see the attachment for further details.
Regards,
Muhammad Atif Butt

Thoughts please

Mobile Agent 7.5 Invalid Instrument

Hi,
Can anybody help me diagnose my config issue for IPCC Error [12005} Login could not be performed - Possible casuses are Invalid Instrument ?
This is my attempt to configure my first mobile agent using the following config:
Sprawler 7.5
Device target
Name: LCP5000F0000
Global Address: LCP5000F0000
Configuration parameters: /devtype ciscophone /dn 4002151
CUCM 7.1
CTI port: LCP5000F0000
Line: 4002151
CTI port: RCP5000F0000
Line: 4002150
Agent Login
Agent ID: 8315
Instrument: 4002151
Phone Number: 4009999
Call Mode: Nailed connection
PGUser is is my PG configured application user and is associated with the two devices, te association seems to be working as the CTI ports go registered.
However, when I try to login in my agent I get the login issue. I've tried adding an /ext 4002151 and /ext 5000F000 but neither attempt helped.
I've looked at the JTAPI logs and I see an attempt to make the outbound call to 4009999 but the CUCM response is state=DISCONNECTED cause=UNALLOCATEDNUMBER.
Any ideas?
Thanks
Jed

I missed the label info off my above description:
Device Label
Routing Client: WHP_CCM.RX
Label: 4002151
Label Type: Normal
Customer: WHP
I've now made progress and found out the CSS on the CUCM for the CTI ports was incorrect and couldn't make outbound calls to the phone number I was testing against ... so now I can log in.
Unfortunatly I now find that MA works if I am in a ready state, but if the calls gets queued via the IPIVR 7.0 server then the call gets dropped when the agent goes ready and a transfer is initiated to the agent. The IVR CTI ports seems to have the correct CSS so I'm a bit confused about this one, more debugging required.
Jed

IPCC Parent Child Autoconfiguration Issue

IPCC Parent-Child Autoconfig Failure
We have a IPCC Parent Child implementation. It is working since last year.
It consist of one ICM Parent (7.2.7) and 13 child System IPCC (7.2.7)
We are trying to integrate another Child to the Parent. This new Child is a IPCC Enterprise 8.0(2)
The Child is configured with a System IPCC PG, in accordance with the document:
Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX. Enterprise Release 8.0(1)
and Express Release 8.0(1) it is configured and we tested it and is working, it is ready to be integrated to the Parent.
For integration with this new Child we added in the Parent 2 new servers and the Enterprise PG is configured.
The pim for the Enterprise PG Gateway is Active.
On the Parent AW we can see that the Services are being replicated (CallTypes from the new Child)
Also we can see peripheral Monitors replicated on the PG Explorer (this is the device targets from the new Child)
The problem is that Skill Groups and Agents from the new Child are not being replicated to the Parent.
We double checked configurations. Reconfigured the whole Child IPCC but just CallTypes and Device targets are
being replicated, not the SkillGroups and Agents.
Someone has dealed with an issue like this???

Hi,
Can you check AutoConfig log file on Enterprise GW for this new child.
It will show you why these skills and agents are not getting replicated to parent.
Cheers,
Vinod K

IPCC Failover issue

I have 2 IPCC 7.x server configured for failover. The issue is when I am logged into my agent and my primary server failsover to backup server, my agent looses connection/goes offline and reconnects in not ready after 15 seconds. The same applies if I failback from my secondary to primary server.
Is this a normal behaviour ? Is there a document on cisco that describes the same issue. Please let me know.
Thanks

Not sure with IPCC Enterprise, but IPCC Express (or UCCX nowadays) the behavior you are reporting is expected. From the design guide:
Automatic Failover. Upon failure of the active Cisco Unified CCX server, CAD will automatically re-login agents on the standby server, and the agent will be placed into a Not Ready state. Upon failure of the active Cisco Unified CCX server, active calls on agents phones will survive. However, the call duration and other information that is associated with the call in the historical reporting database may be affected. Historical reports generated for time periods in which a failover occurred will have missing or incorrect data. It will be called out in the report that a failover occurred.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide/uccx70srnd.pdf (page 25 of the pdf)
It should also be noted that with UCCX, failback to the primary node (when it comes back on line) isn't automatic. Mainly because the failback will exhibit the same behavior (along with an approximate 5 second hit on ACD/IVR functionality). So, the failback should be manual - in my experience anyway.
HTH.
Regards,
Bill
Please remember to rate helpful posts.

IPCC Enterprise / CAD / CallBack issue

Hi All,
I have IPCC Enterprise solution where I have a setup for two agent per phone, using Cisco 7960. Actually I using 4 buttons, 2 for each agents where the first button is his personal extension and the second is for agent funcionality. Each Agent is login correctly in reference each shift time and receiving calls without issue thru CAD, but when the agents try to do a call back with the CAD it does not work. Does not know the CAD what extension assign the call?
I attach an image that how are the agents are distributed at the 7960 phone.
Please your suggest or comments
Thanks
Andres Cerda

There is no reason why this should not work. For example, at my current contact center project the agents have two lines, a CC line and a personal line. When they log in with CAD they specify the CC line. The device target and the label is only on this line - naturally.
As an aside, you should set the registry of the PG to disallow logins on JTAPI associated devices where the device target is not configured.
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\customer\PG2A\PG\CurrentVersion\PIMS\pim1\EAGENTData\Config\RejectLoginWithoutDeviceTarget
Set to 1. This will prevent agents from accidentally logging in with their private line.
CAD will have no trouble using the extension the agent logged in with. Are you sure they are logging in with their CC line?
If you are having trouble placing a call, it could be your CUCM config for these lines. Check the Calling Search Space.
Regards,
Geoff

IPCC Resiliency issue - Dummy PG Setup

Hi All,
We have IPCC 7.0 (SR4) geographically distributed setup for resiliency. The Rogger, Agent PG, IP IVR, CCM are distributed across 2 different sites.
Currently there are 2 PG's (PG1 - CCM & IP IVR PIM's, PG2 - MRPG) installed in the Agent PG Servers at both sites. The MR PG is currently out of Service and we are not in a position to start the service currently, but we do not want to remove it either.
Since PG2 is not in service, we are facing problem that the Router failover (to Router B) does not work. We understand from previous postings that installing Dummy PG is the solution to resolve the IPCC resiliency issue.
The question is ...is there a limitation from Cisco that the maximum number of PG's which can installed per server is 2..?.Can we install the 3rd PG on the same physical server (Agent PG), since we have the MR PG out of Service, we can install and start the 3rd PG ( Dummy PG) which we believe will resolve the resiliency issue. Will Cisco come back saying that this is an un-supported configuration..?.
We have busy call routers and other servers in the setup and hence any other systems in the current setup cannot be considered for Dummy PG installation.
Appreciate your suggestions in this regard.

Hi,
Have you considered disabling the PIM on PG2 and starting it so that it connects to the router so you have 2 PG's connected? Then when you are ready just enable the PIM on PG2. This would save installing a 3rd dummy PG.
Whether you can have 3 PG's or not on a server will depend on the specification of the hardware. A dummy PG would not take up much processor or memory as it would not have a PIM enabled.
Cheers,
JD

UCCX 5 SQL Dbase Query Issues - Slow Returns

For several months it seemed to me that our UCCX 5 system was beginning to have trouble. At first it appeared as a problem with our wallboard system being unable to display the real-time data properly. I had deduced that queries to the db_cra database were taking 4 - 5 minutes to return data.
At first I called on the vendor for our wallboard, but they were unable to help stating that it was a UCCX database issue - and I agreed. I then went to Cisco TAC and fed them all my information and asked them for help. They also were unable to help figure out what was happening, but they could see that the SQL queries that used to take 2 seconds were now taking several minutes. Since the wallboard system queried the database every 10 seconds, it was over-taxing the database.
This began to cause little anomalies in things like call-distribution, dropped calls, slow to no Historical reports returns, and this ultimately began to cause failovers to our backup node. I could not go a day without a failover and I had to reboot the servers almost every night.
I felt there was no solution and was afraid we needed to replace our system.
After talking to all the engineers around the world, my solution came from our very own SQL administrator. Within 5 minutes he was able to resolve all our issues.
The root of our problem was that the indexing of the db_cra database was extremely fragmented.
He wrote a SQL sript that he had me run against the database and he told me that this would correct any indexing issues.
It worked like a charm.
The system stopped behaving poorly immediately. This resolved many of our problems that I had been living with for a long time. It made the Admin page work so much faster, call distribution issues halted, the wallboard is running faster than ever with real-time data, and the list goes on. This resolved so many smaller issues that I cannot even list them all.
I would advise anyone using a SQL database, whether it be a Cisco product or not, to always keep their database 'defragmented'.
My SQL admin also setup the script to run automatically, on a schedule to keep our database running like a Ferrari. It has been sweet ever since.
KEEP YOUR INDEXES CLEAN AND YOU WILL REAP HAPPINESS!

I was equally shocked that there was no escalation, as was my boss and my Cisco rep. They let me go with no resolution and hung-up the phone leaving me with instructions to have some-one else take a look at the database. It was very unexpected, especially considering how close they were to the point when we were trouble-shooting.
The TAC SR # 611904619 - IPCC Database Not Returning Query Data.
With this resolution, it also raised to my mind the issue of Informix. We are using CUCM 6.1.2 and are concerned about the same issue happening there and we would like to determine if this can happen there also, and if there is a re-indexing tool available for Informix.

Wallboard on IPCC 8.5.1.10000-37

Hello all,
I had a previous wallboard that was running great on IPCC 7.x. We have recently upgraded to IPCC 8.5. I have followed the instructions on how to connect to the database with SQuirreL SQL and that is successful. I am not sure what to put in for the Connection string to pull up this information. Here is a snip of some of the connection code that we previously used:
Set objCN = Server.CreateObject("ADODB.Connection")
objCN.Open "Provider=SQLOLEDB; Data Source = XXX.XXX.XXX.XXX\CRSSQL; Initial Catalog = db_cra; Integrated security=SSPI;"
strsql = "SELECT CSQName, loggedInAgents, availableAgents, talkingAgents, callsWaiting, convoldestContact, callsHandled, totalCalls, callsAbandoned, convLongestWaitDuration, endDateTime FROM RtCSQsSummary WHERE CSQName = 'LOGV_SUPPORT_CSQ' "
strAgent1 = "SELECT x.resourceName, x.resourceType, t.eventType, t.reasonCode, x.resourceGroupID, x.datetime, 'x.STATUS' = CASE WHEN t.eventType = 1 THEN 'Logged In' WHEN t.eventType = 2 THEN 'Not Ready' WHEN t.eventType = 3 THEN 'Ready' WHEN t.eventType = 4 THEN 'Call queued' WHEN t.eventType = 5 THEN 'On Call' WHEN t.eventType = 6 THEN 'Working' WHEN t.eventType = 7 THEN 'Logged Out' END FROM (SELECT t1.resourceID, t1.resourceType, t1.resourceName, t1.resourceGroupID, MAX(t2.eventDateTime) AS datetime FROM Resource AS t1 INNER JOIN AgentStateDetail AS t2 ON t2.agentID = t1.resourceID and t1.dateInactive is null GROUP BY t1.resourceID, t1.resourceType, t1.resourceName, t1.resourceGroupID ) AS x INNER JOIN AgentStateDetail AS t ON t.agentID = x.resourceID AND t.eventDateTime = x.datetime WHERE x.resourceGroupID = 1 ORDER BY x.resourceName"
Set objRS = objCN.Execute(strsql)
My issue is I do not know how to connect to Squirrel SQL to pull the information from that connection.
Thanks for any assistance.
Jason

I figured that I would respond as I now have this working on my side. These are the steps I had to take.
1) Download and install the Informix ODBC driver - http://www.ciscounitytools.com/Applications/CxN/InformixODBC/InformixODBC.html
2) Setup an ODBC connection to the IPCC Informix server - http://amrgaber.wordpress.com/2011/02/24/create-an-odbc-connection-to-connect-to-cisco-uccx-server/
3) Setup the ASP page as follows:
<% @LANGUAGE = VBScript %>
<%Option Explicit
Response.Expires = 0Dim objCN, objRS, objAS, strsql, strAgent1, queuedcalls, lastupdate, strArray, oldinqueue
Const queuelimit = 2
Const oldinqueuelimit = "0:02:00"
Const RefreshTime = 120Response.AddHeader "Refresh", RefreshTime%>
IPCC Queue Information
CSQ Name
    Logged In Agents
    Available Agents
    Talking Agents
    Calls In Queue
    Oldest In Queue
    Calls Handled
    Total Calls
    Calls Abandoned
    Longest Wait Time
<%
Set objCN = Server.CreateObject("ADODB.Connection")
objCN.Open "UCCX"
strsql = "SELECT CSQName, loggedInAgents, availableAgents, talkingAgents, callsWaiting, convoldestContact, callsHandled, totalCalls, callsAbandoned, convLongestWaitDuration, endDateTime FROM RtCSQsSummary WHERE CSQName = 'LOGV_SUPPORT_CSQ' "
strAgent1 = "SELECT x.resourceName, x.resourceType, t.eventType, t.reasonCode, x.resourceGroupID, x.datetime FROM (SELECT t1.resourceID, t1.resourceType, t1.resourceName, t1.resourceGroupID, MAX(t2.eventDateTime) AS datetime FROM Resource AS t1 INNER JOIN AgentStateDetail AS t2 ON t2.agentID = t1.resourceID and t1.dateInactive is null GROUP BY t1.resourceID, t1.resourceType, t1.resourceName, t1.resourceGroupID ) AS x INNER JOIN AgentStateDetail AS t ON t.agentID = x.resourceID AND t.eventDateTime = x.datetime WHERE x.resourceGroupID = 1 ORDER BY x.resourceName"
Set objRS = objCN.Execute(strsql)
While Not objRS.EOF
Response.Write "
" & objRS("CSQName") & ""
Response.Write "" & objRS("loggedInAgents") & ""
Response.Write "" & objRS("availableAgents") & ""
Response.Write "" & objRS("talkingAgents") & "" queuedcalls = objRS("callsWaiting")
If queuedcalls > queuelimit Then
Response.Write "
" & queuedcalls & ""
Else
Response.Write "" & queuedcalls & ""
End If' Response.Write "
" & objRS("convoldestContact") & "" oldinqueue = objRS("convoldestContact")
If oldinqueue > oldinqueuelimit Then
Response.Write "
" & oldinqueue & ""
Else
Response.Write "" & oldinqueue & ""
End If Response.Write "
" & objRS("callsHandled") & ""
Response.Write "" & objRS("totalCalls") & ""
Response.Write "" & objRS("callsAbandoned") & ""
Response.Write "" & objRS("convLongestWaitDuration") & "" & "" & VbCrLf
lastupdate = objRS("endDateTime") objRS.MoveNext
Wend
%>
Agent
    Status
    Last Change
<%
Set objAS = objCN.Execute(strAgent1)
While Not objAS.EOF
Response.Write "
" & objAS("resourceName") & ""
If objAS("eventtype") = "1" Then
Response.Write "Logged In"
ElseIf objAS("eventtype") = "2" Then
Response.Write "Not Ready"
ElseIf objAS("eventtype") = "3" Then
Response.Write "Ready"
ElseIf objAS("eventtype") = "4" Then
Response.Write "Call Queued"
ElseIf objAS("eventtype") = "5" Then
Response.Write "On Call"
ElseIf objAS("eventtype") = "6" Then
Response.Write "Working"
ElseIf objAS("eventtype") = "7" Then
Response.Write "Logged Out"
End If
Response.Write "" & DATEADD("h",-6,objAS("datetime")) & "" & "" & VbCrLf
objAS.MoveNextWend
objRS.Close
objCN.Close
Set objCN = Nothing
Set objRS = Nothing
' The string returned in endDateTime is of the form "MM/DD/YYYY HH:MM:SS [AM/PM]"
' Extract just the time and the AM/PM indicator
strArray = split(lastupdate," ")
lastupdate = strArray(1) & " " & strArray(2)
%>
This page will update every <%= RefreshTime %> seconds
(Last updated: <%= lastupdate %>)
The last Response.Write during the Agent information is subtracting 6 hours from the time that appears in the database to show the correct CST time. The database appears to be writing time in UTC. UCCX is the name of the ODBC connection that I created. There is also a line referring to x.resourceGroupID = 1. 1 is the GroupID for one of the call centers we have at this location, I just change that to correspond to the correct call center.   This is a heavily modified version of another wallboard that I found on the forums, unfortunately I do not know who wrote the original information. I hope that this helps someone else, I spent a lot of time trying to get this working when we upgraded from 7.x to 8.5.

Issue with CRS Historical report scheduler

Hello guys,
I have a customer with ipccx 5.02 .
THe customer could execute manual reports but the scheduler reports doesnt work.
I follow the IPCCX troubleshooting guide :
1.Stop and start scheduler service.
2. Connectivity is fine.
I dont receivce any error from CRS client , i need little help im new in IPCC world?
Any suggestions please?
Thanks,
Carlos

Hi Anubhati,
PC is logged during the time that scheduled is programming and also is not in sleep mode.
I have download the CiscoSch log from CRS Historical report and i found i issue with license :
INFORMATIONAL Jan 19 2011|17:00:45 Authenticate [email protected]@default user on Application Server 10.181.55.247
104 ERROR Jan 19 2011|17:00:45 Getting of total available license info failed
105 ERROR Jan 19 2011|17:00:45 Historical Reporting Licenses Available(=0); Report cannot be generated.
I have the following license :
UCCX enhanced
IVR ports 150
Enhanced seat 22
CCX Maximum agents 300.
I generated a report for see how many agents is logged in = 15 .
Regards,
Carlos

My verizon iphone 4 is having 3G issues

Hi,
Here is my problem and it's rather annoying. I live in NYC, until a week or so ago my phone was fine. Now I am often having no data even though I have full bars and 3G displayed on the phone. It's frustrating because emails are not coming in, you can't access the web or any app that uses data. I called Verizon yesterday to ask them about the problem and she said the phone is probably still trying to connect to a certain tower that is no longer available. I was instructed to dial *228 (call) then press option 2. Sure enough it fixed the problem, except that later on when I moved from one location to another by either cab or subway, it happens again. I think it has to do with either the latest 4.2.7 update or the carrier settings. Luckily I was able to get on Time Machine and go back to March to pick up the old carrier settings and restore, I have no idea so far if this will fix the problem. Anyone else having the same issue?

well it turns out that downgrading my carrier settings to the previous version fixed the problem. I hope no one else is having this problem and if you are, report it so that Apple or Verizon can fix it. When I was having 3G connection issues (phone would lock on a particular tower apparently) I had carrier settings version 10.1. I downgraded to 9.5 via time capsule /Users/YOURNAME/Library/iTunes/iPhone Carrier Support and restore the ipcc file. Then sync your phone (you don't have to restore your phone. Later you will be warned that there is an update to your carrier settings available, DECLINE to upgrade.

CUCCX script issue

We are running CUCCX 7. We have a script that prompts the caller to enter their "control ID" (4 digit account number)
It then does a DB Read to a database we created
this does a read then populates the enterprise parameters displayed in the agent desktop
Then we issue a DB Release
Next we do a
Set Session Info (VarSession)    (properties..General = VarSession Context = "_ccdrVar1" values = ControlID)
     The variable properties are Type - Session Name - VarSession Value -null
Then it steps to
Set Enterprise Call Info
     General Tab = Contact --Triggering Contact--
     Expanded Call varibles
          Values = ControlID
          Name = "Call_Variable_1"
          Array Indexes = --Scalar--
          Tokens = --All--
I am trying to populate the custom variable 1 field in the ContactCallDetail table in the db_cra database.
When a caller does not enter the account number..the table reads not entered (which is correct)
However when the number gets entered..nothing appears in the table..the field is blank.
This worked in version 3 but not in 7.
Any help is greatly appreciated!!

attached is an example of above

In IPCC express,last 4 month report i;m not getting in historical report. in report it shows blank.

Hi all,
we are using IPCC express 5.0 with high availability and call manager 6.0.
Now i;m facing an issue in historical reports.i'm not getting last 4 month reportin the historical report and the report is blank.
when i troubleshooted, i checked for filter in scheduler file, logs and i couldn;t find any issues in that.
i observed in datastore control center, agent, historical, repository status is stopped in publisher and replication status also stopped. i tried to start it but it stopped again.
as per customer information, also agent phones are communicating with standby server not with publisher for last 4 months.
so i'suspect it is database replication problem for long time that is why i;m getting the report also for these 4 months.
please find the attachment for your reference..
please anybody can help me in this..
thanks in advance..

Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter?

Issue in IPCC DB (db_cra)

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