Issue in To: field on SSRS Subscriptions

Greetings!
Our organization just recently migrated to a new Microsoft Exchange server, at almost the exact same time as the workstations were upgraded to Windows 2013 and Office 2013. After the upgrade an issue with our SSRS Report subscriptions was discovered. 
Report subscriptions that had been running fine prior, suddenly were failing.  We were eventually able to figure out that if you entered just one email address in the To/CC/BCC fields it worked fine.  As soon as you enter more than 1 email address
in any of those three fields, the email errors with 'The email address of one or more recipients is not valid'.  We can take the exact same TO:  line out of the Subscription line and paste it into Outlook and it works fine, so the address is valid. 
It is just that after the first email address, It does not seem to recognize any additional addresses.  Then I was examining the error message and noticed that when returned the to: line in the error message is this '[email protected], [email protected]'. 
I know for SSRS subscriptions, email addresses need to be separated by semi colons so I check the subscription, and indeed there are semi colons in the subscription.
Does anyone have any idea what the issue here might be and how I can fix it before my users riot on me?

Hi SSRSnewbie,
As per my understanding, I think this issue can be caused by incorrect email relay setting between the SMTP server and the report server. In order to troubleshoot this issue, the following suggestions are for your reference:
Suggestion1:
Please make sure there is no space between an email address and the semi-colon, and add a space between the semi-colon and the email address behind it. For example, try the below:
[email protected];
[email protected]
Suggestion 2:
Double check whether the configuration options for SMTP service is correct, please using the settings mentioned as below:
http://technet.microsoft.com/en-us/library/ms159155.aspx
If the issue is still existed, could you please post the settings in the RSreportserver.config file for SMTP server? Then we can make further analysis.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

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    Regards, Pradyothana DP. Please Mark This As Helpful if it helps to solve your issue. ========================================================== http://www.dbainhouse.blogspot.in/

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  • SSRS Subscription - Email does not appear in the list

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    <SMTPConnectionTimeout>
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    <SMTPServerPickupDirectory>
    </SMTPServerPickupDirectory>
    <SMTPUseSSL>
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    <DefaultHostName>smtp.gmail.com</DefaultHostName>
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    Please refer to the helpful documents below:
    http://technet.microsoft.com/en-us/library/ms159155.aspx
    http://msdn.microsoft.com/en-us/library/ms157273.aspx
    If there are any other questions, please feel free to ask.
    Thanks,
    Katherine Xiong
    Katherine Xiong
    TechNet Community Support

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