Issue Installing Illustrator CS6

I purchased CS6 Design Standard Student & Teacher Edition for Mac through Amazon (Digital Download) and everything seemed to install properly except for Illustrator. I've tried to read through some support but I'm pretty lost. Here is what the summary says in regards to why Illustrator failed:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF027, DW063 ... WARNING: DS013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 2 warning(s)
WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {6040E054-500A-427A-9DA2-349F0FEB19D1} Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack 16.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirJmEBbNCO/Assets1/Application/Cool Extras.localized/en_US/Templates/Japanese Templates/Business Set/J_Business Cards.ait" to "/Applications/Adobe Illustrator CS6/Cool Extras.localized/en_US/Templates/Japanese Templates/Business Set/J_Business Cards.ait" (Seq 101)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 101)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed
ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
The illustrator icon appears in my applications folder, but when I try to launch it I get an error message stating: "The localized resource files for this application could not be loaded. Please reinstall or repair the application and try again."
I've tried to uninstall and install again, but that hasn't worked for me.
Can someone give me some help?
Thanks!

http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

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