Issue Management clarification

Hi All,
I have got the following doubts related to issue management.
1. how is the issue is sent to the processor automatically. where is the configuration done for this .
2. can we be able to configure automatic email notification to the processor.
i tried to define a email notification but it was not successful. only the issue is trggered and the smartform is not getting triggered.
kindly advice on where can we find this configuration.
Regards,
Subhashini.

Hi Fernanado,
when i go through the help, i could understand that it activates the automatic notification when technical attributes are changed.
i am not sure about what technical attributes they are referring. is it the status change or priority or something else.
I have copied the slfi action profile and made a Z copy of it. intially when the issue is created , the automatic notification works fine.
but i want this notification for my custom defined statuses.
when i look in to the action profile there is only one action item where it logs the change made.
i wanted to know where can i control this automatic notification for a set of statuses.
kindly advice on how can i tackle this problem.
Regards,
Subhashini.

Similar Messages

Issue Management scenario Troubleshooting dump CX_WDR_ADAPTER_EXCEPTION

Hi,
I'm customizing img transaction to configure service desk scenario in a
Solution Manager SPS15 7.0(SID=SMG), on windows 2003 server/SQl Server
2005.
The problem is customizing Issue Management scenario at step "Troubleshooting".
When I execute this action, I go to smsy transaction->Settings -> Self-Diagnosis
and an error with this tittle appears:
Error when processing your request
What has happened?
The URL http://solution.grupotec.local:8002/sap/bc/webdynpro/sap/dswp_sd_settings/ was not called due to an error.
Note
The following error text was processed in the system SMG : Adapter error in &VIEW_ELEMENT_TYPE& "_08" of view "DSWP_SD_SETTINGS.START": Context binding of property ? cannot be resolved: The Mapping to Node COMPONENTCONTROLLER.1.LAYOUT Has Not Been Completed.
The error occurred on the application server solution_SMG_02 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Method: RAISE_FOR of program CX_WDR_ADAPTER_EXCEPTION======CP
Method: RAISE_BINDING_EXCEPTION of program CL_WDR_VIEW_ELEMENT_ADAPTER===CP
Method: GET_BOUND_ELEMENT of program CL_WDR_VIEW_ELEMENT_ADAPTER===CP
Method: GET_ATTRIBUTE_INTERNAL of program CL_WDR_VIEW_ELEMENT_ADAPTER===CP
Method: IF_WDR_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program /1WDA/L8STANDARD==============CP
Method: IF_WDR_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program /1WDA/L7STANDARD==============CP
Method: CONV_VIEW_INTO_VE_ADAPTER_TREE of program CL_WDR_INTERNAL_WINDOW_ADAPTERCP
Method: SET_CONTENT_BY_WINDOW of program CL_WDR_INTERNAL_WINDOW_ADAPTERCP
Method: RENDER_WINDOWS of program CL_WDR_CLIENT_SSR=============CP
Method: IF_WDR_RESPONSE_RENDERER~RENDER_USER_INTERFACE_UPDATES of program CL_WDR_CLIENT_SSR=============CP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system SMG in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server solution_SMG_02 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 0 in transaction ST11 on the application server solution_SMG_02 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 010 -u: SOLMANADM -l: E -s: SMG -i: solution_SMG_02 -w: 0 -d: 20080618 -t: 115252 -v: RABAX_STATE -e: UNCAUGHT_EXCEPTION
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
This error creates a dump:
Runtime Errors         UNCAUGHT_EXCEPTION
Exception              CX_WDR_ADAPTER_EXCEPTION
Short text
    An exception occurred that was not caught.
What happened?
    The exception 'CX_WDR_ADAPTER_EXCEPTION' was raised, but it was not caught
     anywhere along
    the call hierarchy.
    Since exceptions represent error situations and this error was not
    adequately responded to, the running ABAP program
     'CX_WDR_ADAPTER_EXCEPTION======CP' has to be
    terminated.
Error analysis
    An exception occurred which is explained in detail below.
    The exception, which is assigned to class 'CX_WDR_ADAPTER_EXCEPTION', was not
     caught and
    therefore caused a runtime error.
    The reason for the exception is:
    Adapter error in &VIEW_ELEMENT_TYPE& "_08" of view "DSWP_SD_SETTINGS.START":
    Context binding of property ? cannot be resolved: The Mapping to Node
    COMPONENTCONTROLLER.1.LAYOUT Has Not Been Completed.
    The occurrence of the exception is closely related to the occurrence of
    a previous exception "CX_WD_CONTEXT", which was raised in the program
     "CL_WDR_CONTEXT_NODE_MAP=======CP",
    specifically in line 25 of the (include) program
     "CL_WDR_CONTEXT_NODE_MAP=======CM001".
    The cause of the exception was:
    The Mapping to Node COMPONENTCONTROLLER.1.LAYOUT Has Not Been Completed.
Information on where terminated
    Termination occurred in the ABAP program "CX_WDR_ADAPTER_EXCEPTION======CP" -
     in "RAISE_FOR".
    The main program was "SAPMHTTP ".
    In the source code you have the termination point in line 45
    of the (Include) program "CX_WDR_ADAPTER_EXCEPTION======CM004".
I've tested in sicf transaction that /sap/bc/webdynpro/sap/dswp_sd_settings/ service (right click->test service), appears a log-on popup I type usr j2ee_admin and pwd, and the same error appears.
I'm logged with user to configure Solution Manager
which was SAP_ALL, SAP_NEW profile and a Z_RFC rol with( S_RFC,
S_RFCACL authorizations object).
Please could you help me??
Thanks and Regards
Raul

I've resolved this problem with SAP Note:
1157740 - Self Diagnosis dumps when Settings is accessed from Menu
Thanks and Regards
Raul

Issue management problem

Hi all,
I am facing a problem in issue management in transaction solman_issue_mgmt transaction when i try to open a existing message i am getting a dump. the same dump occurs when i try to create a new issue using that transaction.
pls find the details of the dump .
I have applied not 1397754 also but still the problem persist.
kindly guide in this issue.
Error when processing your request
What has happened?
The URL http://ty-stfd0.ty-sap.os.itelligence.de:8002/sap/bc/webdynpro/sap/dswp_ci_issue_management/ was not called due to an error.
Note
The following error text was processed in the system TSD : View usage MAIN_USAGE_1 does not exist in window ISSUE of component DSWP_IM_ISSUE_VIEW
The error occurred on the application server ty-stfd0_TSD_02 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Method: IF_WDR_RR_VIEW_CNT_ASSIGNMENT~GET_EMBEDDED_VUSAGE of program SAPLWDR_RUNTIME_REPOSITORY
Method: IF_WDR_RR_VIEW_CNT_ASSIGNMENT~GET_DEFAULT_VIEW_USAGE of program SAPLWDR_RUNTIME_REPOSITORY
Method: GET_VIEW of program CL_WDR_VIEW_MANAGER===========CP
Method: BIND_ROOT of program CL_WDR_VIEW_MANAGER===========CP
Method: INIT of program CL_WDR_VIEW_MANAGER===========CP
Method: INIT_CONTROLLER of program CL_WDR_INTERFACE_VIEW=========CP
Method: INIT of program CL_WDR_CONTROLLER=============CP
Method: GET_VIEW of program CL_WDR_VIEW_MANAGER===========CP
Method: BIND_ROOT of program CL_WDR_VIEW_MANAGER===========CP
Method: INIT of program CL_WDR_VIEW_MANAGER===========CP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system TSD in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server ty-stfd0_TSD_02 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 0 in transaction ST11 on the application server ty-stfd0_TSD_02 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 100 -u: SKRISHNAN -l: E -s: TSD -i: ty-stfd0_TSD_02 -w: 0 -d: 20100203 -t: 092939 -v: RABAX_STATE -e: UNCAUGHT_EXCEPTION
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
Regards,
Subhashini.

Hi Rajeev ,
Thanks for the reply.
i have checked the service, the specified service is active and tested also. the main screen apprears, the problem is with the next screen.
there is one more service dswp_im_issue_mgmt , the problem is coming with that service.
In our system, two service are active with the same name(dswp_im_issue_mgmt ) in that one is active and other is not active.
I tried to delete one but i got a message that the service is no more valid. is it because of this am getting the error
kindly clarify.
I tried to run the SIAC_LIST_UNPUBLISHED but it was not there in the system.
st22 details:
Runtime Errors         UNCAUGHT_EXCEPTION
Exception              CX_WDR_RR_EXCEPTION
Date and Time          03.02.2010 08:11:33
What happened?
The exception 'CX_WDR_RR_EXCEPTION' was raised, but it was not caught anywhere
along
the call hierarchy.
Since exceptions represent error situations and this error was not
adequately responded to, the running ABAP program 'SAPLWDR_RUNTIME_REPOSITORY'
has to be
terminated.
|Error analysis
|    An exception occurred which is explained in detail below.
The exception, which is assigned to class 'CX_WDR_RR_EXCEPTION', was not caught
and
therefore caused a runtime error.
The reason for the exception is:
View usage MAIN_USAGE_1 does not exist in window ISSUE of component
DSWP_IM_ISSUE_VIEW

Can I use a project/issue management software with LabVIEW?

There are project/issue management softwares.
I only know Redmine.
Can I use LabVIEW with such softwares?

I am not aware, that you can hook LabVIEW to tools like bug tracing databases in a native way.
What you can do is performing that link in a context of requirements management. Use NI Requirements Gateway for this functionality.
Norbert
CEO: What exactly is stopping us from doing this?
Expert: Geometry
Marketing Manager: Just ignore it.

Issue management in Solution manager

Hi,
We are in design phase for Solution manager 4.0. The requirement is now that we want to Internally (250 Sap experts divided in functional groups) involve other support groups or employees to the support message.
From the theories available I would say to use Issues (SLF2 or SLFI (4.0), linked to the support message (SLFN), eventual changes can be linked to this issue as well. within the issue it is possible to assign tasks to groups and(?)/or employees.
When a change request is available, no issue is necessary to involve (assign tasks) to employees or groups?
Another sound here is to use the "task" message in order to involve other people.
I am wondering what would be the smartest solution and why. Please help.
Jos

Nadine the only pain that I see by using the Issues Management component for project issues is that people who wont normally log into Solution Manager (project managers, integration leads, org change leads, etc) will now need a SAP user ID and training on the system. Even though this is very minimal training, and its probably good for them to use the SAP interface, it isnt as quick as using Sharepoint, an E room or spreadsheets.
But if it is project issues associated to business processes (thats how it sounds based on your other posts), this could be very useful. Again the functionality is mature enough to deploy according to your requirements, but prepared for some whining and pushback.
Good luck

Configuration of Issue Management tables

Hello -
I am looking to configure the tables in Issue Management but I cannot seem to find them via the SPRO transaction.
Is there a guide on how to do the configuration for Issue Management?
Please let me know
Thanks!
Nadine

Please look at Note 1019583. In TA SOLMAN_ISSUE_MGMT there are also the usual Wed Dynpro ALV customizing possibilities (independent of Issue Management).

Sol Man Issue Management

Hi Team,
I am configuring isssue management in Sol Man. I am using SAP EHP 1 for SAP Solution Manager 7.0, ST: SAPKITL433.
I have created ZSSI t.code (Copy of SLFI).
1.When i try to create issue in DSWP and in SOLAR01, i could able to create only SLFI not ZSSI. How to get my transaction type ZSSI in DSWP and SOLAR01.
2.When i create the issue, i could not able to select the "Project" in the "Context" tab. How to link the project with an issue?
3. While creating the issue in DSWP, i need to specify the entry in the "Subject" field. I would like to add the custom defined "Subject" entries. How to add entries in the "Subject" field apart from the standard dropdown?
4. In the tab "Service Session", i could not able to assign any service sessions. How to assign this? How to create service session in DSWP?
Regards
PSK
Edited by: psk.psg on Oct 1, 2010 1:35 PM

Hi PSK!
Regarding the customizing, I think that note 1019583 would be helpful for you as it brings information on customizing in issue management. Check if you have done it correctly.
Regards,
Daniel.

Business Partner for Issue Management

Hi! Does anyone have documentation on how to create a business partner in transaction BP and have it show up in the Processor list in Issue Management?
Thanks,
Lonny

Hi
for any users of solman issue management you need BP or master data
so you can call Tcode BP_GEN and then choose system followed users to create the BP
Once done you can simply goto BP for that particular user in BP tcode and choose the role as Employee then save it with userID because everybody is not processor.normally processor is the one providing solution to key users who raise incident
Regards
Prakhar
Edited by: Prakhar Saxena on May 25, 2011 3:39 PM

Issue management - Email transmission to message processor

Hi all,
I am now working in issue management( solman - sp15 ). Here i am trying to create a automatice email transmission to the message process when the issue assigned to him, But its not triggering a mail.i have worked in servicee desk management to sens a automatic mail transmission.
With that knowledge i have worked in this one also..
Here i used the action TASK_ACTION_PROFILE..,,but i feel the problem here is i am not able to define the condition according to the user status.. Am i missiong out anything
Anyone have idea on this???
regards
Vijay

Dear Vijay,
Please see note : 691303 - Sending E-Mail from message after status change, i believe that help you..
Best regards..
Claudenir Bispo

Issue management security

Hi does anyone know how to restrict acces for certain users to approve a transport in issue management?
We customized our issue management status screen for "transport approval " and we would like to give it to certain users only.
Thanks Mike

Hi,
Application visibility to the unwanted users can be stopped by using the Authorizations per MCD i.e. Application.
You can decide the Authorization objects which are mandatory to view the data in a perticular application. And then only those users who have the necessary authorization will be able to see the data in the application.
You can not stop the user SAP_C from synchronizing with the server because this user is the valid user in DOE. However you can define the configuration which will avoid the data changed by user SAP_C being processed on the DOE. This scenario is called "Non-repudiation" scenario where a invalid user is trying to change the data on the mobile client. This case can be handled on the DOE and depending on the security setting, the message processing is stopped and correspondingly the admin will be notified.
Regards,
Ramanath.

Issue Management functionality

Has anyone out there used some combination of the Collaboration Room functionality to handle "issue management"? Is so, can you share what you have done?
thanks, John

When I say "Issue Management", I basically mean when an issue on a project needs to take on a life of its own, basically become a sub-project. I've seen how you can relate to other rooms, and that would be a solution, but are there any other ways that people have done it?
For example, the issue may start out small, with some documents, discussion threads, tasks, etc but then when the team realized that it needed to become a sub-project, can you move the documents, threads, tasks, etc into the new room?
Thanks, John

Issue Management Configuration?

Hi,
Can you please point me to basic configuration for Issue Management?
My requirement is very basic.
Thank you
Somar

Hi Somar,
just perform the steps described in the Implementation Guide in SAP Solution Manager.
Run transaction SPRO, choose SAP Reference IMG, expand the tree for SAP Solution Manager.
Perform all activities listed under Basic Settings, you will also find the required steps for Issue Management.
Best regards,
Ruediger Stoecker

Issue Management Email Notifications

Has anyone had experience in creating email notifications for Issue Management? Specifically I am trying to send an email to the assigned party once the issue has been assigned to them.

I set up a notification to a fixed mailbox by modifying the SLFI action profile as a test. The message is generated but the email is not sent.
Have you had any experience setting up notifications from Issue Management?
It seems that this is not supported at this time.

Issue management configuration docs required

Hello sap gurus
Can anyone forward me Issue management document for configuration and where do we use this in CRM.
Regards,
divya

Hi Somar,
just perform the steps described in the Implementation Guide in SAP Solution Manager.
Run transaction SPRO, choose SAP Reference IMG, expand the tree for SAP Solution Manager.
Perform all activities listed under Basic Settings, you will also find the required steps for Issue Management.
Best regards,
Ruediger Stoecker

Issue management during implementation

Hello!
We are planning to use issue management in blueprinting and config phases in our rollout. We have SM 7.0 SPS16 with Workcenters configured. In Solar01/02 when I create an issue at a relevant project structure node I get the window " Issue Maintenance".
How or where do I configure for the following settings in the " Issue Maintenance " window.
1. Priority - I want to customize the drop-down menu with my own. (Instead of the default 1. very high...etc.)
2. Subject - I want to customize the drop-down menu entries in this field too.
3. I want to hide the tabs "Service sessions" and "Change requests" as we are not using this.
Appreciate your help and inputs.
Thanks.
Mike
Edited by: Mike Sikorsky on Jul 14, 2008 8:32 PM

Hi
1) Use OSC3 or OCS3 transaction, i could't remember which one
2) You will have to use transaction SPRO and navigate to "Define Catalogs, Codes, Code Groups" and make changes there. After that you need to adjust/customize Code Groups, followed by Code Group Profile, followed by Subject Profile. Then you will have to make changes to Transaction Type SLFI. It's quite a lot of work
3) I am not sure if you can hide those tabs.

Issue Management clarification

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