Issue management  configuration docs required

Hello sap gurus
Can anyone forward me Issue management document for configuration and where do we use this in CRM.
Regards,
divya

Hi Somar,
just perform the steps described in the Implementation Guide in SAP Solution Manager.
Run transaction SPRO, choose SAP Reference IMG, expand the tree for SAP Solution Manager.
Perform all activities listed under Basic Settings, you will also find the required steps for Issue Management.
Best regards,
Ruediger Stoecker

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