ISSUE OF AIR PRINT

WE ARE UNABLE TO USE AIR PRINT SERVICE FROM IPHONE

Hi,
Firstly please check to see if your printer in the list:
http://support.apple.com/kb/ht4356
If YES, you can use this to fix/setup:
iPhone: http://www.apple.com/support/iphone/assistant/airprint/
If NO you have to print using other apps (if applicable) such as
   http://itunes.apple.com/au/app/hp-eprint/id299531647?mt=8
Regards.
BH
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Similar Messages

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    I've got the APP for this but when we bought the printer the Sales Person demostrated to us with his Iphone and was able to print from his phone without using the app.
    Please could someone suggest what I could try next

    for more info, check this article: http://support.apple.com/kb/ht4356
    for this information:
    Additional Information
    If you are unable to print, or if you see the message "No AirPrint Printers Found"
    Verify that the printer:
    Has power and is turned on.   If it has power, turn the printer off and then on again to see if that resolves the issue.
    Is connected to the same Wi-Fi network as the iOS device.
    Has the latest firmware version installed.
    Has paper with enough ink or toner installed.
    Is free of any errors displayed on the printer's control panel.
    If necessary, consult the printer documentation or contact the printer vendor for help with  the above steps.
    Notes:
    Avoid connecting AirPrint-capable printers to the USB port of Apple AirPort Base Stations or Time Capsules. Doing so can enable traditional AirPort printing from a Mac, but it will not enable AirPrint functions for iOS devices. If you cannot use Wi-Fi networking to connect the AirPrint-capable printer, use an Ethernet connection from the AirPrint-capable printer to the Apple AirPort Base Station or Time Capsule.
    Wi-Fi printers can take several minutes to join a Wi-Fi network after being turned on. Ensure that the printer is connected to the Wi-Fi network before attempting to print.

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    for more info, check this article: http://support.apple.com/kb/ht4356
    for this information:
    Additional Information
    If you are unable to print, or if you see the message "No AirPrint Printers Found"
    Verify that the printer:
    Has power and is turned on.   If it has power, turn the printer off and then on again to see if that resolves the issue.
    Is connected to the same Wi-Fi network as the iOS device.
    Has the latest firmware version installed.
    Has paper with enough ink or toner installed.
    Is free of any errors displayed on the printer's control panel.
    If necessary, consult the printer documentation or contact the printer vendor for help with  the above steps.
    Notes:
    Avoid connecting AirPrint-capable printers to the USB port of Apple AirPort Base Stations or Time Capsules. Doing so can enable traditional AirPort printing from a Mac, but it will not enable AirPrint functions for iOS devices. If you cannot use Wi-Fi networking to connect the AirPrint-capable printer, use an Ethernet connection from the AirPrint-capable printer to the Apple AirPort Base Station or Time Capsule.
    Wi-Fi printers can take several minutes to join a Wi-Fi network after being turned on. Ensure that the printer is connected to the Wi-Fi network before attempting to print.

  • Hp office jet pro 8600 air printing scale issues.

    Can you help me figure out how I can fit my document (to scale correctly). I've tried printing it direct print using iOS air print and through the hp app. Thank you for your time!

    Hello Tracibranch2012,
    Welcome to the HP Support Forums!
    I took some time and looked into scaling documents when printing from the iPad to the 8600. I was not able to find any options that allow you to scale documents or photos.
    Google Cloud Print might be able to control the setting more to your needs. I know you can select which paper you are printing onto with Google Cloud Print, etc.
    See if that helps out at all.
    Using Google Cloud Print with your HP Printer<---
    Cheers,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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  • Can't find printer in air print

    Cannot find my Samsung printer on my iPhone 5.  On same wifi network; prints wirelessly from PC; printer model is air print enabled; only way to print from iPhone is using clunky Samsung print app.  Am I missing something here?

    try resetting your printer and the iPhone and if that fails, see this:
    Additional Information
    If you are unable to print, or if you see the message "No AirPrint Printers Found"
    Verify that the printer:
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    All of a sudden i can no longer air print from my iphone 4S or my ipad 2
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    I can still air print from my Dell laptop

    Hello rcappel,
    Thank you for the details of the issue you are experiencing when printing from your iPhone and iPad.  I found a couple of resources I recommend for the issue you described.
    First, I recommend following these steps:
    If you are unable to print, or if you see the message "No AirPrint Printers Found"
    Verify that the printer:
    Has power and is turned on. If it has power, turn the printer off and then on again to see if that resolves the issue.
    Is connected to the same Wi-Fi network as the iOS device.
    Has the latest firmware version installed.
    Has paper with enough ink or toner installed.
    Is free of any errors displayed on the printer's control panel.
    If necessary, consult the printer documentation or contact the printer vendor for help with the above steps.
    You can find the full article here:
    AirPrint Basics
    http://support.apple.com/kb/HT4356
    If you are still having trouble printing after following those steps, I recommend these steps:
    Wi-Fi disconnects, or signal strength is less than expected
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    Check for sources of potential interference.
    Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
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    http://support.apple.com/kb/TS1398
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  • Ipad can no longer find my HP air printer although was perfectly fine before. Have tried turning both printer and ipad off and on - no joy. Printer says that it is connected to my wifi.

    Just returned from holiday and my ipad can no longer detect my air printer, although working fine prior to that.
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    The printer says that it's connected to my wifi as does the ipad.
    Would appreciate any suggestions as I have found it very frustrating trying to get any help from the HP support sites.
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    You're welcome. It's amazing how many problems can be sorted out simply by restarting ALL devices involved. That's my first troubleshooting step when I have issues like that - restart everything and try again.
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  • Why does my IPad no longer print on my air printer HP photo smart 5520

    I Can no longer print from my air printer HP Photo smart 5520. It was working great until my last upgrade. Need help

    Hello Donna,
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    USB printer troubleshooting for AirPort Express, AirPort Extreme, and AirPort Time Capsule
    http://support.apple.com/kb/TS1253
    iOS: Using AirPrint
    http://support.apple.com/kb/HT6220
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  • HP Photosmart 7520 all in one showing Air Print Macbook Pro Maverick 10.9.4

    At one point I did not have Air Print showing beside printer in system preferences. Printer and scanning is working fine, but I was told by someone on this message board that Air Print should not show. How do I remove Air Print. I have a Macbook Pro Maverick 10.9.4. HP Scan version 4.1.1. I  did an update earlier this year and the Air Print was not there.  Did not see board for Mac to choose for issue. Thanks for your help.
    This question was solved.
    View Solution.

    Good morning, happy Friday @ladybugs48 
    I understand you are seeing AirPrint next to your printer, meaning you are currently using the AirPrint driver and not the HP driver. I can help you change this. Please complete the steps below;
    Reset Printing System
    Click the Apple icon (   ), and then click System Preferences.
    In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens.
    Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
    Click OK to confirm the reset.
    Type the correct Name and Password.
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    Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
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    Select Add Other Printer or Scanner                                                       
    Select the printer you are adding and next to 'Use' you can select the printer driver 
    Please let me know if this resolves the issue. Thanks.
    Please click the Thumbs up icon below to thank me for responding.
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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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    I was an HP employee
    If I have helped you solve your issue please mark it as solved
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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

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