Issue on Cisco ATA 186 used for Fax

Hello everyone;
I have a cisco ATA 186 connected to an analog Fax on one side, and the other side is connected to the network containing a CUCM 8.6.
The problem is that when i try to send a fax throught it , half of the paper is transmitted or an usual occupation tone comes; while vocal communications are performed normaly.
Any idea of what could be the problem.
NB: the fax emission is between two distant sites relied by optical fiber.
Regards.

Hello Frank;
Thank for the reply.
Here below more informations about the issue:
- It does work sometimes, but it did never worked properly.
- the problem is there for both sending and receiving.
- for the PSTN transport, i have no idea.
- I tried to change the ATA by another, still the same problem.
- ATAs work properly for voice communication.
- when i call this fax number internally the signal comes along.
- the problem is when faxing internally, it isn't used for external faxing.
- the call flow for internal faxing is like this:
Analog fax (in site A) > ATA (in site A) > access switch (in site A) > core switch (in site A) > cucm (in site A) > Core switch (in site A) > router (in site A) > optical fiber > router (in site B) > core switch (in site B) > cucm (in site B) > core switch (in site B) > voice gateway 248 (in site B) > Analog fax (in site B).
the problem occures when sending internal fax between these two sites A and B, when calling site B from site A, the ringing tone comes aloso the fax signal, but when i try the send the paper the stange tone come along and only half of it pass and it get to the site B as a blank paper or a half blank paper.
for any more explanation, don't hesitate to ask me.
thanks again for your time.
Regards.

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Issue on Cisco ATA 186 used for Fax

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