Issue opening microsoft powerpoint presentation

I am having issues opening a powerpoint presentation through microsoft word. The error message I am receiving is "There was an error accessing MacintoshHDusers..." Any suggestions? I am receiving the file from another mac user who I believe is using keynote.

I only know that the slide shows has .pps as an extension which is > PowerPoint and that all of these I receive as attachments the sound will not play when I open them in Keynote. Keynote opens it as a PowerPoint presentation but I have the option to change it to Keynote. The sound will not play in either option. The audeo could be in any number of Microsoft audio formats.
Richard

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