Issue opening or creating new files in illustrator CS5 windows 7 64bit, "Not Responding"

Issue opening or creating new files in illustrator CS5 windows 7 64bit, program becomes "Not Responding" when opening a file.
I had recently tried a trial version of FontExplorer Pro X, and this issue has come up after the Uninstallation of that program. Any suggestions?

Check for ant third party plugin in the plugin folder....?
Also Check in the new user account?
Message was edited by: Manish_1988

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Can't create new files in Illustrator CS5

We have a couple of custom New Document Profiles as well as the standard ones for Illustrator. When I launch the Illustrator it opens fine. I can create a single new file and if I keep that file open and create more new files after it they open fine as well, but if I close the files and then try to create another new file nothing happens. It doesn't matter which profile I use. If I shut down and restart Illustrator I can create a new file again.
I checked permissions on the ~/Library/Application Support/Adobe/Adobe Illustrator CS5.1/en_US/New Document Profiles folder and I have read/write to it and all contents.
Any suggestions on why this might be happening and what to do to resolve the issue?
Thanks in advance for any help!

Ok, think I figured this one out. We had the option under Type Preferences to Show Font Names in English selected. Apparently this causes some kind of conflict. I realized after posting above, that something was happening when we were changing our preferences to cause this. So I went through each preference panel, made my changes and quit then restarted Illustrator until I got to the one that brought the problem back. I could reproduce the error by turning this option on and eliminate it by turning it off. So I'm going to assume that is the cause. If I find out any different down the road I'll post back, but for now I'm considering it mystery solved.

Font issue occurs when creating pdf file from Illustrator CS5.

I have some design files which are created in Illustrator CS5 and I made them as a pdf file using InDesign CS5 while I open the pdf file in Acrobat Pro 9 I have no issue with the file but my client is using Acrobat Pro 7 while they open the pdf file in Acrobat pro 7 junk characters(rectangular boxes) are appearing in it. Can anyone please look in to this and confirm is this a version bug or something else? It would be much appreciated if some give any idea to get rid of this issue.

Aside from the PDF version, but to follow-up to what David is getting at, you are likelythe fonts are not embedding. Because they reside on your system you see the PDF as it should be. Your client likely does not have the fonts installed.
Make sure your ID export of the document is including the fonts. If that still does not work, check to make certain the fonts you are using allow them to be embedded.
If all else fails, seeing how this PDF is for client review (I assume) have the PDF settings set to convert type to outlines. This gets you past the current dilemma as you figure out the cause.
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Illustrator CC(2014) does not open or create new file in Window 8.1 Pro

My illustrator can launch but once I tried to create a new file it would freeze and will not respond anymore.
I also tried to open existing illustrator files it just create a blank white illustrator window and does not respond afterwards as well.
I tried to reinstall the illustrator for times to fix to issue but it doesnt work.
All the other applications (photoshop/indesign...) work perfectly, but obviously there is a bug in illustrator...
Have any other people experienced similar issue and know how to fix it??

Did you uninstall then used the Cleaner tool before reinstalling?
Is a printer connected? Is the driver up to date? Printer turned on?
Do you have any third party plugins installed?
A graphic tablet?
Any other hardware?
Font management? Which one?
Have you already tried setting up a new user account (Admin) and launching from that one?

Photoshop CS6 cannot open or create new file. This happened after running CCleaner

Photoshop CS6 cannot open or create new file. This happened after running CCleaner

Hi, I've been asked to join this discussion. CCleaner is a nice tool, but if you used the Registry Cleaner that came with it, it might have done something to Photoshop's registry entries. There is that danger in using them.
One thing CCleaner does is leave a backup of the registry, or you can use Windows System Restore to go to that point before you ran the Cleaner. Let's go with System Restore. Review the instructions.
System Restore - Microsoft Windows
If you suspect a virus, I'd like to direct you here http://bleepingcomputer.com/
That would be the "Am I infected?" forum.
They have the tools, you run them, and copy and paste the logs that are generated. They are very good at this, but it is super important you follow directions and don't leave until the process is completed.
Gene

Photoshop CC 2014 crash when opening or creating new files when running with Cintiq 13HD.

I have a problem where Photoshop CC 2014 crashes when trying to open or create a new file while the Photoshop window is being displayed on my Cintiq 13HD.
When Photoshop is being displayed on my main monitor it doesn't crash.
I'm running Windows 7 (64 bit) and have updated my graphics and wacom drivers to their latest versions and Photoshop is completely up to date. (I'm running the 30-day free trial)
Here's the event log of the crash:
Faulting application name: Photoshop.exe, version: 15.2.1.257, time stamp: 0x543dbc5e
Faulting module name: atig6txx.dll, version: 8.14.1.6398, time stamp: 0x54176130
Exception code: 0xc0000005
Fault offset: 0x00000000000122b7
Faulting process id: 0x23dc
Faulting application start time: 0x01d0030b1092334e
Faulting application path: D:\Program Files (x86)\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\system32\atig6txx.dll
Report Id: 61680f48-6efe-11e4-aeeb-bc5ff45851ea

As you can already see, your ATI/AMD video card drriver is crashing.
Update the driver from AMD's website to pick up all the bug fixes you are missing.

Illustrator crashes on open or create new file

Illustrator CS4 (on Mac 10.5.8) crashes every time I try to create a new file or open an existing AI file.
I've read a number of threads on here, related to similar problems, and did the following (in this order):
deleted the font cache --> didn't help
resolved duplicate fonts --> didn't help
deleted the Illustrator preferences folder/files --> didn't help
created a new user account and opened Illustrator --> Illustrator WORKS
Illustrator seems to work just fine in the new user account I created, yay! But, I want it to work in my user account.
Are there preferences, settings, files, applications I need to check to resolve the issue in my account? Any particular place I should start?
Thanks for any feedback!

http://forums.adobe.com/message/1917714#1917714
esp response 3

Can't open existing/create new files after reinstall

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Hi,
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Have you tried trashing the prefs? See Replace Your Preferences

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I'm using CS3 on Windows. I had Photoshop open with 2 small PSDs: I individually closed each window. I then tried to open a PNG from my desktop: nothing happens. I'm on a single monitor setup running at my max resolution (1920x1200). It literally looks like it does when you first launch PS and there's no files open. So I shut it down and tried again: same thing. Shut it down and relaunched it: can't even make a new file, it has the exact same behavior: dialogs open and are interactible but after clicking "OK" there's nothing, as if I just opened the app. Yes, it's a legit copy. I did a search and tried the voodoo that people claimed fixed their problem (such as changing the default printer, etc) and none of it works. I had it happen a week ago as well and had no idea how it fixed itself. It just one day started working again. This is so irritating. I guess I'm going to have to use MS Paint now to view my PNGs.

psilocyn wrote:
I'm using CS3 on Windows. I had Photoshop open with 2 small PSDs: I individually closed each window. I then tried to open a PNG from my desktop: nothing happens. I'm on a single monitor setup running at my max resolution (1920x1200). It literally looks like it does when you first launch PS and there's no files open. So I shut it down and tried again: same thing. Shut it down and relaunched it: can't even make a new file, it has the exact same behavior: dialogs open and are interactible but after clicking "OK" there's nothing, as if I just opened the app. Yes, it's a legit copy. I did a search and tried the voodoo that people claimed fixed their problem (such as changing the default printer, etc) and none of it works. I had it happen a week ago as well and had no idea how it fixed itself. It just one day started working again. This is so irritating. I guess I'm going to have to use MS Paint now to view my PNGs.
Maybe a dialog is off screen. Have you tried pressing Esc when "nothing Happens"?
Did you really reset your preferences as described in the FAQ?
http://forums.adobe.com/thread/375776?tstart=0
You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.
This resets all settings in Photoshop to factory defaults.

Photoshop Not opening or creating new files

i have tried intalling and reinstalling twice and it has not fixed my problem. This problem is huge for me because I have so many uses for photshop on a daily basis and this just stops them. If anyone knows how to fix this or is having the same promblem please respond. I have the newest update for Photoshop CC the photoshop i am using it also does not work with he 64 bit or the normal version.

Operating system and version? Has PS worked OK before this problem, and with the 14.1.2 update? When did the problem start, and can you link it with anything else happening to your system? If Windows, have you tried a System restore to a date before the problem started? (as a last resort)

Illustrator Crashes when creating new file and opening a file

Every time I try to create a new file, or even open an existing file Illustrator crashes. I have re-installed illustrator...no luck. I have tried running Illustrator while holding SHIFT...no luck. I am using windows 7, and have no crazy drivers that I believe need to be updated.
Thank you for your help!
-Patrick

Have been Googling like always after Illustrator CC crashes with these specific symptoms (Opening fine, New file of Opening existing file crashes).
All other threads had no working solution for me and the symptoms seemed little different - Opening the program and keeping it open without opening or creating a file was no problem.
This was the well-appreciated solution that did the trick for me.
Re: Illustrator CC 17.1 Crashing on New File or Open File (Win 7) works under a different user?
(In my case I think my default printer had been changed in the background by using a VPN connection this morning which I hardly use ever. Never had been thinking in that direction of course.)
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Illustrator CC crashes on opening or creating a file

Out of the blue Illustrator CC has decided to crash immediately on trying to open or create a file.
I am on a 64 bit windows 7 machine.

verbalmugging,
Here is the usual list (including the usual suspects in Item 7 in the link in Step 5)) that Monika refers to (the non destructive preference resetting is Step 4):
You may try the following (you may have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder Other options (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
Edit: Hi Monika. Still autumn there, too?

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Hi,
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Issue opening or creating new files in illustrator CS5 windows 7 64bit, "Not Responding"

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