Issue regarding CRM service order status profile

Hi Guys,
Currently we are working on CRM 5.0 now the problem is when we create a service order then the sytem is throwing an error stating that
Diagnosis
Some system statuses cannot be set manually, but can only be set internally by the system. This is the case for status Contains Errors.
Technical Note
The maintainability of the system status is specified by SAP in the system table CRMC_STATUS_PROC. Every change to this table is a modification - SAP cannot take over maintenance for errors that result from changes made to this system table
we have defined a new status profile for service order which consists of
User Status                                                             System status
1. In Process                                                            In Process
2. Solved                                                                  Finished
3. Defered                                                                 Finished
kindly give your valuable inputs regarding this
Regards
Basavaraj patil.

Hello Basavaraj,
Please refer the following link
http://help.sap.com/saphelp_nw04/helpdata/en/0e/830b378a50fc5be10000009b38f839/frameset.htm
using status profiles for authorizations
Status profile tables
regards,
Muralidhar Prasad.C

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Billing Issue for CRM Service Order

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I have a question regarding the BPP C69 which is a complete scenario of Service Management. I did complete the config guide C26 which is a pre-req.
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And I checked the item categories in CRM and they are set for External Billing which is through ECC. Can anybody tell what I am missing. Or is there anyway I can make this Billing work in ECC.
Please let me know.
Thanks,
Sharath.

Hi Raj,
Actually the issue, we'll have 3 kind of materials.
1) Sales Material,
2) Service Material
3) Service Spare Material.
When I did the config guides, they mapped 3 item categories in CRM but in ECC they mapped only for Sales Material. That's why my order which has only service material is not replicated as soon as I added a Sales material...it replicated.
Hope this helps.
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Sharath.

Unable to view Spare Part Components in SAP CRM Service Order

Hello All,
We are implementing CRM 7.0 Ehp 2.0
As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product Proposal functionality in SAP CRM
SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
However in our case we are not able to achieve the desired results.
Following configurations are done
1) The BOM is replicated from ECC to CRM the same can be viewed in commpr01
Material 4561 is the main product and 4562 is the component
2) The item category for the main product is YRVS where the customization for structure scope is done
3) For the Product Proposal customization's, I have created a new method schema
4) The transaction type and the sales org are assigned to the method schema
5) However now when I am creating the service order, I enter the sold to party, the product id
6) Next I go to the line item to click on product proposal.
7) The system issues the below message
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Kind Regards
Atul

Hi Raghavendra,
Thanks for your reply, appreciate the same, I have now added the relationship objects as per your post above in comm_hierarchy for the particular category
Now in the product master , I am now able to view the tabs(screen shot attached)
Next I create my BOM in ECC with BOM Usage 5 and save the same
Next I run the initial download for the adaptor object BOM in SAP CRM
When I check in commpr01 for the material 4561 the component and the main material have not come.
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Kind Regards
Atul

Sales order status profile

Hi,
I have made a sales order status profile & assigned it. It is working fine. However, i am having difficulty in assigning authorisations to the particular users. The Basis consultant has advised that it is a purely functional issue. How do i go about authorising the particular users to status profiles.
Kindly help in this regards,
Thanks in advance,
Hussain

Hello,
Use Tcode PFCG. Enter role and click on change button. Authorizations tab.
Click on authorization data .
Expand the Cross-application Authorization Objects tree. Expand Status Management:
Set/Delete User Status using Transaction.
Authorization key button, assign Authorization key.
status profile. Assign status profile.
Maintain authorization key (authorization code) in status profile with Basis help
To add authorization code use Tcode BS52.
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Errors CRM Service Order - ECC CO posting

We have created a SAP CRM Service Order ( Copy of SRVO) transaction in CRM 7.0, on release of the service order we are getting the following error .
An error occurred in system ZDEY240 during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
u2022     Errors in prerequisite object Transaction 8000000187 (Notification E IAOM 026)
u2022     Profit center for CRM integration not found (Notification E KECRMPCA 001)
u2022     Error occurred during determination of profit center (Notification E IAOM 039)
u2022     Error occurred during creation of internal order (Notification E IAOM 018)
If any one has a good idea on how to resolve this please let us know.
Posted by Piyush Gandhi
Mobile : 7176505770

Hi Chetan
Greetings
Thanks for your email.
Ref is made to the issue.
I am aware of the CRM - ECC CO integration configuration , we have performed all the settings, I was refering to the error log in particular
Which States:
An error occurred in system ZDEY240 during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
u2022     Errors in prerequisite object Transaction 8000000187 (Notification E IAOM 026)
u2022     Profit center for CRM integration not found (Notification E KECRMPCA 001)
u2022     Error occurred during determination of profit center (Notification E IAOM 039)
u2022     Error occurred during creation of internal order (Notification E IAOM 018)
If you noticed there are serval log associated with this error , If any one know exactly what would be the reson which caused this error logs. We have checked all profit center , ecc service materials , Org Data config and found to be OK. Still the error persists.
Need help to resolve this error.
Regards
Thanks
Piyush Gandhi

How to get CRM service order data in R/3

Hi,
I want to retrieve service order data from CRM system to R/3, is there any FM for this. Please help as i am new to CRM
Thanks
Bobby

Hi Bobby,
It is very much possible to upload CRM service orders to SAP R/3 or SAP ECC via standard CRM middleware.
Please refer to the below SAP help document for complete list of configuration activities for service order upload.
http://help.sap.com/saphelp_crm50/helpdata/en/f0/5d583c65399965e10000000a114084/frameset.htm
<b>Do not forget to reward if it helps</b>
Regards,
Paul Kondaveeti

Service Order status Not Changing From Resloved to Closed status

The service order Status not automatically moving from Resolved to closed after 30days.
Observation
We Revived program Z program ,seems to be fine.
I am set the program in debugging mode for testing the Service orders by reduce the time duraion for staus resolved to closed, am getting the getting the Error Test determination procedure is not evaluated .
Point of dout
1) Is there any relation between Test Determination Procedure and Z program.
2) while am checking for Text Customing for Consistency I found an error Log.
3) While creating Service Order Test field was Mandatory
for that have dout about is there any relation between for this program
Thanks in Advance
Regards
Raju.........

Solved ...
BD75 (RBDMOIND ) is T-Code and report name ...
need to schedule ...

How to update the service order status at meter level

Hi
I need to fetch one open service order and update the retrieved open service order status at meter level.
I am trying to do it through BAPI_ALM_ORDER_MAITAIN but i am not able to do it.
Please let me know the process how to update.
Thanks & Regards
Pallavi

Hi,
Check if this code works ...
REPORT zbapi .
DATA t_meth TYPE TABLE OF bapi_alm_order_method.
**Internal table for Operation (BAPI)
DATA t_oper TYPE TABLE OF bapi_alm_order_operation.
DATA t_comp TYPE TABLE OF bapi_alm_order_component.
**Internal Table for Opertaions UP (BAPI)
DATA t_comp_up TYPE TABLE OF bapi_alm_order_component_up.
**Internal table for BAPI Return code
DATA t_ret TYPE TABLE OF bapiret2.
***WORK AREA DECLARATIONS
**Work Area for Hedaer
DATA:wa_header TYPE caufvdb,
wa_meth TYPE bapi_alm_order_method,
wa_op TYPE afvgb,
wa_comp TYPE resbb,
wa_comp1 TYPE bapi_alm_order_component,
wa_comp_up TYPE bapi_alm_order_component_up,
wa_oper TYPE bapi_alm_order_operation.
PARAMETERS:TEST.
****Fill Method Internal table
CLEAR wa_meth.
wa_meth-method = 'SAVE'.
APPEND wa_meth TO t_meth.
wa_meth-refnumber = sy-tabix.
wa_meth-objecttype = 'COMPONENT'.
wa_meth-method = 'CHANGE'.
wa_meth-objectkey(12) = '000004000104'.
wa_meth-objectkey+12(4) = '0010'.
wa_meth-objectkey+16(4) = '0010'.
APPEND wa_meth TO t_meth.
**Component Internal table
wa_comp1-reserv_no = '0000001072'.
wa_comp1-res_item = '0001'.
wa_comp1-activity = '0010'.
wa_comp1-item_number = '0010'.
wa_comp1-special_stock = 'B'.
wa_comp1-requirement_quantity = '15'.
wa_comp1-stge_loc = '0001'.
wa_comp1-backflush = 'X'.
APPEND wa_comp1 TO t_comp.
**Component Update Internal table
wa_comp_up-special_stock = 'X'.
wa_comp_up-backflush = 'X'.
wa_comp_up-requirement_quantity = 'X'.
wa_comp_up-stge_loc = 'X'.
APPEND wa_comp_up TO t_comp_up.
**Call Bapi
BREAK-POINT.
CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
TABLES
it_methods = t_meth
it_component = t_comp
it_component_up = t_comp_up
return = t_ret.
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'. <--- Hope u r using this too
regards,
Naveen
Edited by: Naveen Deva on Apr 16, 2009 9:12 AM

Creating ERP Sales order with reference to CRM Service Order

Hello all,
I am trying to create an ERP Sales Order from CRM. If Icreate the Sales Order manually, it is working correctly but, if I try to create the ERP Sales Order as follow-up document for the CRM Service Order, it is not working.
I have defined the Cross-system Copying of Transaction Types, byt the ERP sales order is not shown as possible follow.up doc from the CRM Service Order. Does anyone know if it is possible?
Additionally, I would need to create CRM Sales Orders in reference to ERP Sales Order. Is there any way to do it??
Thanks in advance and Regards,

Hi Oliver,
Rajendra answer is correct.
The SAP Standard integration Scenario creates a ERP sales order for all the salesitems in the serviceorder.
Without items no salesorder is created in standard.
Maybe you could realize your requirement with own coding when you save a new service order or by button - click.
I realized something similar some weeks ago. One hind: It is helpfull to maintain a ztable where you store which CRM serviceorder is linked to which sales orders.
Kind regards.
Manfred

Extract Text Types from CRM Service Order

Hello Experts,
I have a requirement where we need to extract the Text Types and texts from a the Item Details of a CRM Service Order.
I know it's not ideal to have large strings of text in BW but it is needed by the business.
Can anyone point me to the table that contains the Text Types and associated texts?
When I F1 on the field, nothing happens.
Thanks in advance.

This can be done through action profile.

Query on ZCOMP (Service Order Status) transaction

Hi,
While working with ZCOMP transaction (used to generate the Service Order Status Report), is it possible to enter multiple Service Orders at one go and obtain the ZCOMP download data for all the Service Orders together in one spreadsheet?
Edited by: Ben Harris on Dec 26, 2010 4:12 PM

Ben,
When the experts tell you that it is a customer report, they mean that the report was created by your company. No-one here in these forums knows anything about this particular report.
You need to approach people in your own company to find out what, if any, authorizations are needed to run this report. The report may be an ABAP report (ABAP is the SAP proprietary programming language that is the foundation of all SAP programs, whether created by SAP or created by your company). If it is, to change the report code you would have to be a programmer with an SAP developer's key.
It is not clear what 'settings' you need to change in the report. Standard reports within SAP (and most custom reports as well) have one or more selection screen. In these screens, you can sometimes filter or expand the suite of data that is extracted and displayed in the report. In most (but not all) reports, anyone allowed to run the report also has the ability to change selection criteria in the selection screen. I suggest that before you consult with a local developer, you experiment with running the report yourself, using changed selection parameters from the default. Such experiments are usually conducted in a test system (which I am sure that your company has).
Your manager should be able to tell you the procedure used by your company to investigate this question.
Good Luck & Best Regards,
DB49

Updating the description field on the CRM Service Order

HI Experts,
I want to update the description fied with the service order number on the service order.
What is the procedure to update the screen field on the crm service order, is it by order_maintain.
Thanks in Advance for your help,
Praveen

Hi Praveen,
Changing the field label on the WebUI is discussed many a times. Before posting, it is always a best practice to search for the solution.
here is the link
Change Field name & make it optional
Hope this solves your requirement.
Best Regards
Shiven

Problem with MIGO goods issue to a Service Order

Hello All
I have checked through out the forum as well as google and can not find the answer to my issue. Please read the below details and advise....
In MIGO; when trying to perform a goods issue to a service order (created in IW31) I get an error message the document does not contain any selectable items. I can not get passed this. When I use the transaction MB11, it works just fine. I went to the allowed transactions in OMJJ to ensure MIGO was listed as an allowed transaction... and MIGO is listed so I know that is not my issue. It is not related to the service order not being released as it is and plus if it was not released it would not work in MB11. I need this to work for the transaction MIGO....Please someone guide me in the proper direction of what is missing.

Hi Kimberly,
When you post the goods issue as an unplanned goods movement against the order, the reservation is not even read, so it is never updated.
The data that you enter manually in this unplanned goods issue does not even need to match with the data in the reservation: the material, the plant... evrything can be different. The order is just a CO Account Assignment in this case and the reservation is not processed in any moment. This way, it is not possible to close the reservation when posting this kind of unplanned goods issue, as the reservation is not even considered (and, therefore, never updated).
It is only when you post the planned goods issue referencing the order directly when you really post your goods issue with reference to the reservation behind the order. Only in this case is when the data in the posting is checked against the reservation (the material, the plant, etc cannot be changed because they are taken directly from the reservation). Also, it is only in this case when the quantity in the posting is checked against the quantity in the reservation. If we issue the total reserved quantity, the reservation is closed automatically.
In the first case for the unplanned goods issue there is never an automatic update of the reservation because the posting does not even consider the reservation. It is only when you post the goods movement with reference to the order (in MB1A using "To Order..." and in MIGO "Goods Issue + Order") when the reservation is taken into account in the goods movement and, therefore, updated.
You can also refer to the SAP Library:
[http://help.sap.com/saphelp_erp2005/helpdata/en/a5/6337db43a211d189410000e829fbbd/frameset.htm]
It says:
"This withdrawal is unplanned because there is no reservation to be referenced."
An unplanned goods issue with the movement 261 and the order (working as CO account assignment object) is more or less the same as a 201 for a cost center. The cost center and the order are just CO Objects in this scenario.
I hope this helps you further!
Best regards,
Esther.

Prevent Component Issue More than Service Order Quantity

Dear Experts,
We are able to Issue Materials to Service Order(CS) more than the Material Quantity in the Service Order.
Our Requirement is to prevent this . Please help.
Regards,
Shareeq

Dear Tejasg,
Your post was an Useful information.
The required configuration can be done at.
ECC 5.0
SPRO-> Plant Maintenance and Custmer Service ->Maintenance and Service Processing->Maintenance and Service Orders->Funtions and settings of Order Types->Goods Movement for Order ->Define Documentation of Order.
Regards,
Shareeqq
Edited by: K M AHAMED SHAREEQ HUSSAIN on Mar 13, 2010 11:22 AM

Update Service order status based on Sales order billing status

Hi All,
Pls give some suggestions for below scenario.
Sales order will be created from Service order.
Service order should get completed once the sales order is billed fully.
Billing status is available in Sales order header. When ever billing is created, sales order status get updated.
Where I need to have the trigger (User exit etc...) to update the service order status w.r.t sales order billing status.
Rgds,
Senni.B

Hi,
As standard the system update service status, maybe some config is missing. Please check the copy control conditions in SD.
Hope this help.
Regards.

Issue regarding CRM service order status profile

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