Issue regarding my Zen Vision M recognising trac

Hi
Ive just purchased a Zen Vision M, which im loving so far, however i have a problem. I've transfered all my music over to the player, but i have a very large folder of songs called 'Unknown' which has a mass of songs inside. Can anyone tell me why this is? The only thing with the tracks in this folder i've been able to determine is that they have no id3v tags, but i thought the Vision M read id3v2 tags? If this is the case then i will have to update the tracks, but was hoping there might be another explanation. Thanks in advance.Message Edited by Ninjabachelor on 0-27-200705:06 AM
Message Edited by Ninjabachelor on 0-27-200705:06 AM

The problem is that i do have the album names on the tags, but still some things come up as unkown, it shows the artist and album as unkown in the Creative Mediasource Organizer, when it clearly shows the correct fields filled in with Tag & Rename. Please see the attatched screenshot, as you can see there the artist and album fields are filled in, but on my Zen this album is thrown into the unknown folder. I just find it strange that it's only songs without id3v tags, there isnt any option to change between the 2 as to which the Zen reads is there?
Screenshot:

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That is just crazy, I am so sorry....Mine was bought just this past June, my boyfriend bought it for me because ipods seem to have really negati've reviews when it came to needing repairs and so on... It hasn't even been a year!! I pasted the st and second email below. I can't believe how frustrating this must be for you. I am still extremely annoyed though, it seems like the only option I have now is to send it in , and god knows how much it may cost to fix it. They really do have some customer service issues. They even elude that no matter if I am under warranty or not there is a possibility of "fees" ARGHHH!!!! Most recent email: Dear,Thank you for replying Creative Technical Support.From the description you provided, I can see that there is a "hard disk
error" in the screen of the ZEN Vision M and the troubleshooting steps
did not help. I apologize for the inconvenience caused. Please allow me
to help you.Based on the description of the issue that you have provided, it appears
that your product needs to be scheduled for a repair or replacement.
Please note that your product will be tested upon receipt and if no
malfunction is found in the product, it will be returned to you. Please
follow this link to have an RMA issued for your product:http://us.creative.com/onlinermaAll applicable fees will be assessed at the time that your RMA is
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product.You might want to browse our online store for accessories for the Zen
Vision: M. These accessories will definitely enhance your experience,
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Technical Support
Creative Labs Americas Original Message Follows:
------------------------ I have done all of the things you have told me to do and still no
change. I cannot get out of recovery mode....and the computer doesnt
recognize no matter where it is plugged in. It is fully charged, and that
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help you can give me. Is there a number I can call?
On Jan 2, 2008 2:43 AM, Creative Americas Customer Support wrote: 1st email:
Thank you for contacting us at Creative Technical Support; we appreciate
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recognized by your computer and could not get out of the recovery mode.
You had also tried formatting and updating the firmware but failed to doso. I'm sorry for the complications you are having with your player.
Also, I would like to apologize for any inconvenience this issue(s)
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easy troubleshooting ste
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connected to the PC. If you have already verified your connections, you
might try using a different USB port preferably one located in the back
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up you may also try the format option. For more information on how to
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Creative Labs AmericasOriginal Message Follows:
------------------------==================================
Subject: CLI - Technical Support Request - (ZEN Vision:M)
Self Description: Intermediate PC User
Region: Americas
Country: United States of America Support Inquiry: ID(8) My MP3 player is not detected
Product: ZEN Vision:M
CCPP Certificate Number:
Serial Number:
Purchase Date: 20/6/2007 Operating System: Windows Vista 32-bit
Creative Model Number: DVP-HD0003
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
My computer isn't recognizing the player. I can't get out of recovery
mode. When I try to format it says there is a hard disk error. When I
try to update the firmware it won't let me because it acn't detect the
product. When it reboots, it reboots to recovery mode. I can't access
the main settings or screen. When it is docked it won't let me do
anything. I tried all the suggestions on the site. The product was 50%
charged when I was doing all this. It won't let me reload firmware
either.
Moderator note: Please remove the name of the advisor before posting up e-mails received from Customer Support.Message Edited by Catherina-CL on 0-22-2008 0:59 PM

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Issue regarding my Zen Vision M recognising trac

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