Issue sound on the Pavilion dv 1720us

Is been approx. a week  than I do not have the same good sound on my laptop.The only sound that I hear right know is from below ( HP triple bass subwoofer), 
Also the touch control of the sound is still red and does not came when I touch it blue like is normal to be.However the touch sensor it work only on or off (open or close the sound) but not change the color and remain red.
Did anyone have the same issue like me?
Please help because I really angry about this because I don`t know  how is possible suddenly to have this issue 
Below are the information about my laptop OS-Vista SP2 64 bit [Personal Information Removed]  PN: NB245UA#ABA

First of all I`m not frustrated and of course I  tried to  contact  the Hp total care but is impossible to  help me outside of US border.
Because right know I`m outside of US in Europe I try this way to found if my  issue is singular or is something that I was doing from mistake..
So  be kind and thanks for you  answer 

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