Issue trying to use a Sharepoint document library as a network drive on which a software can create and delete content

Hi,
With my colleagues we are using a dictation/transcription software which automatically creates files, moves them from folders to folders and deletes them. Until now, all this was done on a network drive, but the drive will soon be unavailable and
we will eventually have to use a SharePoint document library instead, and I am currently testing this option.
I have created a document library (with no versioning and no check out required) and I mapped it as a drive in Windows Explorer to link the SharePoint folders with the dictation software. Everything seems to work fine except
for one thing: when the dictation software tries to move files from one folder to another, the files are pasted in the destination folder but not deleted from the original folder and an error message pops up saying "delete operation has failed".
So the softaware is able to automatically create new content in the document library but is unable to automatically delete (I can however delete manually through the software interface).
Any idea on what is causing this issue and how to solve it?
Thank you

Hi,
According to your description, my understanding is that the documents cannot be deleted in the original folder when using the software with SharePoint library.
I recommend to verify the things below:
Which credential did you use to map the document library as network drive?
If the credential was windows logon, then I recommend to check if the documents can be deleted in the network drive which was connected to SharePoint library directly.
If the documents can be deleted in the network drive which was connected to SharePoint library, then the issue may be due to the compatibility problem between the software and WebDAV. Then you need to check the issue using third-party software provider.
Best regards.
Thanks
Victoria Xia
TechNet Community Support

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Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to
other community members reading the thread.

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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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greenwasabi

Hi GreenWasabi,
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when i thinking regarding this topic, its looks like an environment with multiple of realms,
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Microsoft Online Community Support
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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Issue trying to use a Sharepoint document library as a network drive on which a software can create and delete content

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