Issue using newly purchased copy of Photoshop CS5 - licensing from beta version

Hello,
I was part of the Beta Testing group (through adobe) with Photoshop CS5 before it's release. As such, I had Photoshop CS5 prior to its release. When the License expired I don't think I deleted it correctly from my computer. Now, I've purchased my new copy of CS5 (including Photoshop) and it installed (after much problems. It saw that I had copy elements of Photoshop. It suggested I get the Photoshop cleaner and run it. I did run it and finally was able to install the full CS5, including Photoshop). Now... when I try to RUN/OPEN photoshop CS5 it says my license has expired. It hasn't. I just bought it. So, I used the application in the CS5 folder that had the uninstall application. I ran the  uninstall And then RE-INSTALLED it off the dvd. I tried AGAIN to launch Photoshop and it still says its license has expired. What do I do? I've spent hours on this and have gotten no work done in Photoshop today. HELP.

Hi,
I'll send you a private message, so we can try and straighten this out.
regards,
steve

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