Issue w/Witcher 3 Pre-Order $10 Certificates, Store Pickup and Steelbook

Question

I picked up my order yesterday for In-Store Pickup & had a couple of issues. First, when I was picking up my order, the associate helping me tried to pick up the two large boxes at the same time & I watched as they slipped from his grip & he dropped them in front of me. The outer sleeves of the boxes came unattached to the boxes & since one of the boxes fell on the other one, there was some slight damage to the box, there's a large crease on the top now. I asked him if he could grab another two that weren't damaged since they were obviously dropped right in front of me, but the associate said there were no other ones available. To him it might not seem like a big deal, but if I am going to spend the large amount of money on the Collector's Edition of an item, I like EVERYTHING to be pristine & perfect, even the outer packaging! That was disappointing.
On top of that, I asked about the Witcher 3 Best Buy Exclusive Steelbooks I was supposed to get w/my Pre-Order & he said they had not yet arrived, & that two would be set aside for me & to call the store later that day to see if they were delivered. Luckily I was able to get them, but I figured that it shouldn't be my responsibility to stay on top of the shipment, I felt that I should have at least been the one to RECEIVE a call since my order was at the risk of being incomplete, & ME having to call the store to track the shipment is an inconvenience to me.
My other concern is I checked my reward zone purchase history & while I already received the points for picking up my Pre-Order Games, I have NOT received the Victory Can Be Pre-Ordered $10 in Reward Certificates for the games, there is NO record of it in my Purchase History to reflect the Pre Order Bonus. Normally it is shown in the same section of points for the purchase (it can be seen when I check the details of my Mortal Kombat X Pre Order picked up a month ago).

Answer 1

Hey siatienco,
I have to admit, the circumstances you’ve described around your The Witcher: Wild Hunt pre-order are pretty frustrating to me. Obtaining your SteelBook should have been standard protocol, not a matter of “luck”. Also, I can completely understanding wanting a Collector’s Edition that’s in good shape and I greatly apologize if you received one that isn’t in perfect condition!
One positive note I can add here is that you likely have nothing to worry about with the $10 Reward Certificate portion of your pre-order. These points generally don’t show up until 15-20 days after you pick up your pre-order and within this timeframe, they may or may not even show as pending.
If for any reason you don’t see the 500 points ($10) in the timeframe mentioned above, please send me a private message via the link in my signature. Keep in mind, the points may appear back when you placed your pre-order, so be sure to look there as well.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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