Issue when creating a new email account on Adobe BC

Hi,
I got a big issue when I tried to create a new email account for my site, which is a very email account to me, and I had been using that email address for over 10 years.
Here is the issue, When I created this email account, Adobe BC keep telling me that account has been created (please see the screen shots below), but I did not see this email account on the BC's backend email account list at all. I tried to create that email for over dozen times, it just won't work!
Please anyone who can help me on this, or anyone from Adobe BC tech support team, please contact with me. Becasue I having hard time finding your tech support telephone numeber.
Thank You.

Hello designonly.
You are saying that you have been using that email address for over 10 years. So you are trying to make an address which already somewhere exists?
That brings me to another thing - is the DNS setup made well? In order to make email address work, you should edit the A-Name & NS. Sometime even more settings (depend on domain registrar).
designonly, is this your first email setup?

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Message was edited by: Allister Gourlay

Allister Gourlay wrote:
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Issue when creating a new email account on Adobe BC

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